---
description: Review of easiware Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
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title: easiware | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

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# easiware

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> A pioneer in Customer Service software, easiware helps organizations turn the richness of their customer data into a true performance accelerator.

The platform centralizes and enriches customer knowledge by bringing together all interactions, contexts, and signals related to customers. This unified view enables Customer Service teams to better understand each situation and provide more relevant and personalized responses.

With integrated artificial intelligence, easiware guides teams in real time toward the best decisions to improve interaction quality and strengthen customer relationships.

By combining omnichannel request management, intelligent data use, and satisfaction monitoring, easiware enables companies to make their Customer Service a true lever for performance and loyalty.

Customer data is hosted in France on secure infrastructures, certified HDS and ISO 27001, and compliant with GDPR, ensuring the protection and sovereignty of customer information.

Additionally, easiware is UGAP-listed via SCC.

Finally, easiware is a 100% French solution, with teams, development, and support located in France, providing closer proximity and faster responsiveness.
> 
> Verdict: Rated **4.6/5** by 12 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 12 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Easiware
- **Location**: Paris, France
- **Founded**: 2008

## Commercial Context

- **Starting Price**: €50.00
- **Pricing model**: Per User
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French, Spanish
- **Available Countries**: Belgium, France, Spain, Switzerland

## Features

- API
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- CSAT Survey Structure
- Call Centre Management
- Collaboration Tools
- Communication Management
- Contact Database
- Customer Database
- Customer Engagement
- Customer History
- Customer Segmentation
- Customer Support
- Customisable Reports
- Customizable Fields
- Dashboard
- Data Import/Export
- Email Management
- Email Templates

## Integrations (18 total)

- Adobe Commerce
- Botmind
- CM.com Communications Platform
- Critizr
- Diabolocom
- Instagram
- Make
- Ringover
- Shipup
- Shopify
- Skeepers Feedback Management
- Smart Tribune
- Splio
- Twilio
- ViaDialog

... and 3 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Complaint Management Software](https://www.softwareadvice.co.nz/directory/499/complaint-management/software)

## Related Categories

- [Complaint Management Software](https://www.softwareadvice.co.nz/directory/499/complaint-management/software)
- [Knowledge Management Software](https://www.softwareadvice.co.nz/directory/1884/knowledge-management/software)
- [Social CRM Tools](https://www.softwareadvice.co.nz/directory/403/social-crm/software)
- [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software)
- [Customer Support Software](https://www.softwareadvice.co.nz/directory/4658/customer-support/software)

## Alternatives

1. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)
2. [Tidio](https://www.softwareadvice.co.nz/software/157633/tidio-chat) — 4.7/5 (590 reviews)
3. [Efficy CRM](https://www.softwareadvice.co.nz/software/38575/efficy) — 4.0/5 (90 reviews)
4. [Bitrix24](https://www.softwareadvice.co.nz/software/128326/bitrix24) — 4.2/5 (984 reviews)
5. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1753 reviews)

## Reviews

### "Support/availability" — 4.0/5

> **Arnaud** | *24 September 2019* | Internet | Recommendation rating: 9.0/10
> 
> **Pros**: ease of handling and support. the visual, the data provided and the proposed reports and exports.
> 
> **Cons**: Honestly ? nothing :-). but as it is necessary to say something, I will say the few slowness noticed.
> 
> deployment of 6 countries in 6 months. In the Run phase or at the time of production, we feel supported and accompanied.

-----

### "UN PARTENAIRE AU TOP" — 5.0/5

> **sandrine** | *24 January 2024* | Apparel & Fashion | Recommendation rating: 10.0/10
> 
> **Pros**: Au delà de l'interface qui permet de gérer de façon simple et efficace notre relation client, nous apprécions d'être accompagnés par une entreprise qui a une parfaite connaissance du monde de la relation client.
> 
> **Cons**: rien pour le moment\! ;) tout est ok
> 
> Nous sommes totalement autonomes pour la gestion de l'outil et nos demandes au support ne sont pas des tickets mais des vraies sollicitations.
En intégrant des nouvelles personnes, la formation et la prise en main de l'outil est extrêmement simple ci qui est un vrai plus et un stress en moins.
La formation a pu se faire à distance pour l'international et pendant la période COVID
Bravo d'ailleurs à toute l'équipe support pour leur réactivité\!

-----

### "Easi-CRM review" — 3.0/5

> **Verified Reviewer** | *25 September 2019* | Leisure, Travel & Tourism | Recommendation rating: 3.0/10
> 
> **Pros**: The way to build daily report to follow the performance
> 
> **Cons**: The searching way. 
Several bookings can be lost easy

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### "Notre collaboration avec EASIWARE : un succès qui dure \!" — 5.0/5

> **Frederic** | *19 January 2024* | Oil & Energy | Recommendation rating: 10.0/10
> 
> **Pros**: Le CRM Easiware est un outil simple à utiliser, ergonomique et fiable. 
La prise en main par les équipes (Service Client, Centre de Contact Externalisé…) est très intuitive. L'Exploitation quotidienne (gestion des demandes, exploitation du Nuage, utilisation et construction des rapports) ne demande pas de compétences techniques particulières. Pas besoin d'être un geek \!
> 
> **Cons**: Les développements spécifiques doivent être gérés avec un intégrateur. Cela multiplie les contacts mais l'efficacité du service est au rendez-vous.
> 
> Après 9 années de bons et loyaux services, nous continuons d'apprécier notre collaboration avec les équipes de  \[caché sensible contenu\].  L'outil correspond à nos attentes et les évolutions mise en œuvre permettent de renforcer les fonctionnalités de l'outil. 
Du point de vue de la gestion quotidienne, l'accompagnement du Custumer Success Manager est réel et bienveillant. 
Point plus rare : la proximité avec les dirigeants d'EASIWARE est très appréciable.

-----

### "Comment j'utilise easiware au quotidien" — 4.0/5

> **Verified Reviewer** | *22 January 2024* | Leisure, Travel & Tourism | Recommendation rating: 8.0/10
> 
> **Pros**: L'ergonomie du logiciel avec ses icones, la facilité d'utilisation de traitement, le plus des recherches multicritères, la personnalisation des modèles
> 
> **Cons**: Le lien de téléchargement Siegrid envoyé pour les documents joints qui expirent pour le destinataire au bout d'un certain temps
les sollicitations qui ne reprennent pas l'historique de la DM
> 
> La solution est très maniable et conforme à ce que l'on peut attendre d'un outil CRM
Le temps d'adaptation est rapide avec une bonne formation dispensée

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/305073/easi-crm)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/software/305073/easi-crm> |
| en | <https://www.softwareadvice.com/help-desk/easi-crm-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/305073/easi-crm> |
| en-GB | <https://www.softwareadvice.co.uk/software/305073/easi-crm> |
| en-IE | <https://www.softwareadvice.ie/software/305073/easi-crm> |
| en-NZ | <https://www.softwareadvice.co.nz/software/305073/easi-crm> |
| fr | <https://www.softwareadvice.fr/software/305073/easi-crm> |

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