---
description: Review of ServiceWise Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: ServiceWise | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

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# ServiceWise

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> ServiceWise by TechExcel is a cloud-based IT Service Management(ITSM) solution that caters to businesses of all sizes and helps them to automate and streamline their IT services and help desk activities with configurable workflows, process management and email notifications.


The solution helps businesses maintain ITIL operations and other business processes. It includes components for the incident, problem, change and configuration management.


ServiceWise includes a self-service portal where users can report issues and submit a service request, as well as access help documents. It also provides integration with tools like Microsoft SCCM, OCS Inventory asset management and Rally issue tracker.


ServiceWise helps organizations build a solid knowledge base; analysts can easily gather and standardize data collected from the portal. The solution also offers custom reporting features with a list, trend, summary and distribution reports.


ServiceWise is available on a monthly subscription basis.


Support is available via phone.


ServiceWise by TechExcel is a cloud-based IT Service Management(ITSM) solution that caters to businesses of all sizes and helps them to automate and streamline their IT services and help desk activities with configurable workflows, process management and email notifications.


The solution helps businesses maintain ITIL operations and other business processes. It includes components for incident, problem, change and configuration management.


ServiceWise includes a self-service portal where users can report issues and submit service request., as well as access help documents. It also provides integration with tools like Microsoft SCCM, OCS Inventory asset management and Rally issue tracker.


ServiceWise helps organizations build a solid knowledge base; analysts can easily gather and standardize data collected from the portal. The solution also offers custom reporting features with list, trend, summary and distribution reports..


ServiceWise is available on a monthly subscription basis.


Support is available via phone.
> 
> Verdict: Rated **4.6/5** by 8 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 8 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.9/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: TechExcel
- **Founded**: 1995

## Commercial Context

- **Starting Price**: US$20.00
- **Pricing model**:  (Free Trial)
- **Pricing Details**: Contact TechExcel for pricing information or a quote
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, Traditional Chinese
- **Available Countries**: Canada, United Kingdom, United States

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Trail
- Automated Routing
- Availability Management
- Change Management
- Client Portal
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Customisable Branding
- Customisable Forms

## Support Options

- FAQs/Forum
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Auto Dealership CRM Software](https://www.softwareadvice.co.nz/directory/3171/dealership/software)

## Related Categories

- [Auto Dealership CRM Software](https://www.softwareadvice.co.nz/directory/3171/dealership/software)
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- [CRM Software for Hotels](https://www.softwareadvice.co.nz/directory/339/hospitality-hotel-resort-crm/software)
- [Gaming and Casino CRM Software](https://www.softwareadvice.co.nz/directory/340/gaming-casino-crm/software)

## Alternatives

1. [JIRA Service Management](https://www.softwareadvice.co.nz/software/116349/jira-service-management) — 4.5/5 (770 reviews)
2. [SysAid](https://www.softwareadvice.co.nz/software/158389/sysaid-it-crm) — 4.5/5 (519 reviews)
3. [SolarWinds Service Desk](https://www.softwareadvice.co.nz/software/30413/samanage) — 4.6/5 (577 reviews)
4. [ServiceTonic](https://www.softwareadvice.co.nz/software/32396/service-tonic) — 4.7/5 (6 reviews)
5. [Vivantio](https://www.softwareadvice.co.nz/software/394868/vivantio-pro) — 4.3/5 (178 reviews)

## Reviews

### "A great Helpdesk Product for any size company" — 5.0/5

> **David** | *20 April 2022* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: The software is easy to use and has a lot of functionality and customization.  We can create our own workflows and routing tables.  One can make it as simple or complex as the your individual situation requires.
> 
> **Cons**: It does take a while and probably some help to get it up and running.  It can be complex on the setup and there are parts of it we just don't need/use.
> 
> Their service has been top tier and very helpful.  I have had no issues with their support and the product itself is very solid and stable.  Really, no down time since it's been up other than planned updates.

-----

### "Es facil de usar" — 5.0/5

> **Angie** | *18 July 2023* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Me gusto porque es un aplicativo intuitivo, facil de implementar y cuenta con una gran variedad de herramientas.
> 
> **Cons**: por el momento no he tenido fallas con el.

-----

### "Techexcel Review" — 4.0/5

> **Sanjit** | *22 April 2022* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: Easy to navigate through the menu and understand how to use the incident management tool.
> 
> **Cons**: a little clunky at times, and issues with the mail retrieval service.
> 
> Overall i have had a great time with this service and will continue to use it for years to come.

-----

### "Administra tus labores con ServiceWise" — 4.0/5

> **Juan Andres** | *18 July 2023* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Me ha ayudado mucho ya que me permite administrar las labores de los agentes de una forma mas rapida y dinamica.
> 
> **Cons**: En el tiempo que lo llevo utilizando no he presentado fallas.

-----

### "ServiceWise is my life" — 5.0/5

> **Andrea** | *11 April 2017* | Nonprofit Organisation Management | Recommendation rating: 10.0/10
> 
> **Pros**: easy tool, support availability
> 
> **Cons**: some versions have too much updates until you get to the next version  
missing the mobile version
> 
> I could not keep track of the support at our school plus the assets deployed all over the 2 campuses without ServiceWise and AssetWise. Import and export tools are easy. When support is needed, it happens\! The ability to customize as we go and the possibility of adding new fields, templates, etc is a plus. We do have a very unique environment and customization is a MUST for us.

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/30481/servicewise)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/crm/servicewise-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/30481/servicewise> |
| en-GB | <https://www.softwareadvice.co.uk/software/30481/servicewise> |
| en-IE | <https://www.softwareadvice.ie/software/30481/servicewise> |
| en-NZ | <https://www.softwareadvice.co.nz/software/30481/servicewise> |

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