--- description: Review of SolarWinds Service Desk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SolarWinds Service Desk | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [CMDB Software](/directory/4249/cmdb/software) > [SolarWinds Service Desk](/software/30413/samanage) # SolarWinds Service Desk Canonical: https://www.softwareadvice.co.nz/software/30413/samanage Page: 1 / 24\ Next: [Next page](https://www.softwareadvice.co.nz/software/30413/samanage?page=2) > SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support. SolarWinds Service Desk is a cloud-based software offered for an annual subscription. In the system, users can manage service tickets and company assets. It also works on the go from any smartphone or tablet equipped with a web browser. SolarWinds Service Desk integrates with other applications, including Google Apps, Salesforce.com, OneLogin and over 140 other applications. Users can submit service tickets through either email or the inbuilt self-service portal. The portal empowers users to search for a solution independently using the system's configurable knowledge base. Customers can also submit a new request and check on the status of a pending issue. > > Verdict: Rated **4.6/5** by 577 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 577 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: SolarWinds - **Location**: Tulsa, US - **Founded**: 1999 ## Commercial Context - **Starting Price**: US$39.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Per month, per technician, billed annually. Supports unlimited users. Asset pricing available upon request. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Argentina, Australia, Austria, Bahrain, Belgium, Benin, Bolivia, Brazil, Canada, Chile, China, Colombia, Costa Rica, Denmark, Dominican Republic, Ecuador, Finland, France, French Guiana, Germany and 50 more ## Features - AI Summarization - AI/Machine Learning - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Ad hoc Reporting - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - Audit Trail - Automated Responses - Automated Routing - Autoresponders ## Integrations (27 total) - Automox - Azure Active Directory External Identities - Dameware Remote Everywhere - Dropbox Business - Gmail - Google Analytics 360 - Google Chrome - Google Drive - Google Workspace - Harvest - Jamf Connect - Jira - LogMeIn Central - LogMeIn Rescue - LogMeIn Resolve ... and 12 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [CMDB Software](https://www.softwareadvice.co.nz/directory/4249/cmdb/software) ## Related Categories - [CMDB Software](https://www.softwareadvice.co.nz/directory/4249/cmdb/software) - [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software) - [IT Management Software](https://www.softwareadvice.co.nz/directory/4563/it-management/software) - [Knowledge Base Software](https://www.softwareadvice.co.nz/directory/3898/knowledge-base/software) - [IT Ticketing Systems](https://www.softwareadvice.co.nz/directory/1630/it-ticketing/software) ## Alternatives 1. [ManageEngine Endpoint Central](https://www.softwareadvice.co.nz/software/117339/manageengine-endpoint-central) — 4.6/5 (1485 reviews) 2. [JIRA Service Management](https://www.softwareadvice.co.nz/software/116349/jira-service-management) — 4.5/5 (763 reviews) 3. [Action1](https://www.softwareadvice.co.nz/software/261079/action1) — 4.9/5 (237 reviews) 4. [Freshservice](https://www.softwareadvice.co.nz/software/436317/freshservice) — 4.5/5 (685 reviews) 5. [Milvus](https://www.softwareadvice.co.nz/software/246233/milvus) — 4.8/5 (298 reviews) ## Reviews ### "The tool is fantastic for managing incidents" — 5.0/5 > **Shayla** | *7 February 2023* | Internet | Recommendation rating: 10.0/10 > > **Pros**: This incident management software is a tried-and-true classic, with a user interface that's friendly to both IT pros and regular folks. It serves our purposes without overwhelming us with extra features we won't need. > > **Cons**: More views, like a tiled one, might be helpful for examining incidents or shifts. At this time, just a bulleted list is accessible. More dashboard widgets would be welcome, too. > > For IT issue management, change management, and software purchase approvals, we utilize SWSD. Users may see where their requests stand in the IT department's queue, and the department as a whole can stay organized. ----- ### "Prefect system for the right business structure" — 5.0/5 > **Misty** | *27 January 2024* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Being a IT services company with multiple clients and different networks and tenants. Helps cut down my task and admin duties in half. > > **Cons**: The price is high compared to other options but the integrations it offers is worth it to my business structure. > > This is prefect product for my company and I am very happy with the software and I’m not looking to change any time soon. ----- ### "Great Interface - Still Room for Improvement" — 4.0/5 > **Scott** | *25 October 2019* | Broadcast Media | Recommendation rating: 8.0/10 > > **Pros**: The interface is incredibly easy to use. You can very quickly assign and respond to jobs, and make sure there is no doubling up on jobs. The mobile app also works quite well compared to others I've seen. > > **Cons**: The software is really tailored for an IT department, and the company has been unable/unwilling to broaden their focus. > > We have reduced email congestion for our team and streamlined ticket requests for our media services department. ----- ### "Huge Upgrade" — 4.0/5 > **Dillon** | *4 December 2019* | Environmental Services | Recommendation rating: 9.0/10 > > **Pros**: I like how easy the GUI is, editing the categories and assigning the ticket to a support tech is all very simple right from the first view. I also like how there is a quick view option where you can view the ticket without having to leave the screen. > > **Cons**: We have an issue with Tasks. They cannot be changed once a service catalog item is ran which has made us have to create work around or create extra tickets in order for multiple people to work on one catalog item. > > Overall experience with this product have been great so far. Our employees use this platform more than our last and they have also been able to find their own solutions more. I really love the support from the customer support a lot. The support is always right on top of any issues and I have experience very quick responses when I do need to contact them. A+ on customer support. ----- ### "Excellent ITSM tool" — 5.0/5 > **Asim** | *19 October 2020* | Nonprofit Organisation Management | Recommendation rating: 9.0/10 > > **Pros**: Ease of use and customisation. Customer services > > **Cons**: Reporting is limited. Even customisation in reporting is limited > > Solarwind Service Desk has met all of our requirements. It is easy to use and follows ITIL best practises. ----- Page: 1 / 24\ Next: [Next page](https://www.softwareadvice.co.nz/software/30413/samanage?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/30413/samanage) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data