RevenueWell

Pros

RevenueWell saves me so much time! I am the only person working the front desk, so the automated calls and text messages keep the phone lines open. Patient's are more likely to respond to a text, so I love that I can utilize this feature to keep in contact with our patients. I also utilize the software to remind patients of appointments, treatment plans and when they are due to schedule. I could not do my job alone without it. It is also VERY user friendly and I have had very little trouble using it.

Cons

Nothing. It is perfect for our practice needs.

Alternatives Considered

Reasons for Choosing RevenueWell

Switched From

Reasons for Switching to RevenueWell

Pros

I love that our teams can communicate with patients who are due for their next appointment, and send one-off text messages inside the platform, and that we can narrow down the criteria for who gets certain campaigns.

Cons

I wish I didn't need help every time I try to get more specific when sending out custom campaigns that target a specific procedure code. Almost every time I try going it alone, I end up needing to reach out to learn about what I'm doing wrong. It's usually user error, however, the platform could be more intuitive and explanatory. I really want to be able to customize campaigns more. You are sort of stuck with the layouts they provide. They offer a lot of options and the platform is by no means limited. Maybe I just want to send more creative campaigns. Their templates are useful and their verbiage is helpful. The look-and-feel of their letters, however, is AWFUL. We avoid sending letters out as much as possible.

Alternatives Considered

Reasons for Choosing RevenueWell

Switched From

Reasons for Switching to RevenueWell

Pros

Our dental office has used Revenue Well for about the last year. The product is extremely user-friendly and intuitive. The customer service department is always helpful, patient, and quick to answer. It is one of our most valued software programs. It keeps our day on track with its scheduling and communication features. I can’t imagine work life without it!

Cons

Too many outages and periods of time where we could not get help in our office.

Alternatives Considered

Reasons for Switching to RevenueWell

Pros

The best part of RevenueWell in our practice is the automated reminder system. So many patients appreciate the reminders! We're able to adjust the frequency and even the wording of each interaction (which has been essential during this pandemic.)

Cons

There are several times almost daily that the dashboard has to re-boot, and that interrupts anything we may be in the middle of.

Pros

RevenueWell is easy to use and my favorite features include automated reminders, recall messages, welcome emails with links to online patient forms, campaigns with ability to send bulk emails, and most important of all features, 2-way text messaging.

Cons

I often get kicked out of RevenueWell and have to log back in.

Pros

It had the most features when we were shopping around.

Cons

If the reminders would also remind premed pts to take their premed.
If RW would know what forms needed to be updated (user set a time for each form to be updated for example: 1yr, 2yr, etc) and send it automatically with the reminder.

Alternatives Considered

Reasons for Choosing RevenueWell

Switched From

Reasons for Switching to RevenueWell

Pros

We have found RevenueWell relatively easy to set up and use. We like that you can send a message to everyone in the list or just a select few depending on what kind of message we are sending.

Cons

What we like least, is that the electronic forms would be additional fee to use. We would like to see it be apart of the monthly fee.

Alternatives Considered

Reasons for Switching to RevenueWell

Pros

This product is very easy to understand and can be used from home if neccesary.

Cons

The text messaging goes out a lot and we cannot send the reminders for recall out sooner than 3 months.

Pros

I appreciate the automated appointment reminders as it cuts out a lot of wasted phone time.

Cons

Not a fan of RevenueWell, does not integrate as well as similar software to Softdent.

Pros

The appointment reminders are the most important reason we chose this product. The easy set up and personalization of it made us love it. We do not have time to call and confirm patient's everyday. The patient's tell us daily how they love being reminded! There's no way they can say they did not know when there appointment was set! Being able to text a patient is AMAZING!

Cons

A con that would be helpful is in the appointment section that allows us to look at who is scheduled is if it could mark whether the patient was scheduled for hygiene or the doctor. Also, when we text a patient we have to scroll clear up or down on the text messages sent. This was not like this before. When we went to text a patient the last or end of the messages popped up not the entire list of messages ever sent. Bummed about that.

Pros

Being able to text patients with our office phone number helps tremendously. Also, the forms option allows patients to electronically fill out all necessary information prior to their appointment. This has helped a lot with COVID and reopening our practice and minimizing contact.

Cons

I do not like that it does not allow patients to schedule their own appointment. We found good use with online scheduling with our other software. However, I have been told that it is in the works

Pros

I like that you can customize a lot of different areas, such as the campaigns e-mails/texts that can be sent to our patients. It's very helpful if your company has a policy change or if the office is closed due to bad weather, etc. you are able to message your patients all at one time.

Cons

It was easy to integrate with Eaglesoft. Sometimes I feel like patients get too many messages/reminders, but this is able to be customized.

Pros

It started out as a trial run. That grew into many years of satisfied consumer usage. We like the additional support for patient communication and the freedom to expand the usage if and when we desire.

Cons

I do not look at it that way. If it was free that might be better but you usually get what you pay for.

Pros

the ease of texting to patients , the campaigns are great idea and work well especially during these crazy times

Cons

sometimes the software goes down, but we are notified when it goes down and when it is back up and working.

Pros

Easy to use and set up, Revenue Well helps us communicate with our patients with ease. They are able to text us regarding their appointment times, fill out their paperwork and consent forms online, and confirm all appointments with their smart phone.

Cons

The consent forms are a bit hard to find. It would be easier if they were placed in a different section than under the forms.

Pros

RevenueWell has given our office a faster way to confirm patient's appointments, streamline our patient communication and patient forms.

Cons

I can't really think of anything that I dislike about the software.

Pros

It was a great behind the scenes helper for our practice. Set it and forget it basically. It helped save us so much time on reminders and follow ups and it was easy to customize.

Cons

The two way texting system was not user friendly, though I have heard that they have improved it since we last used it. They also, at the time, did not offer pop ups for our patients which is now a very important tool that we use.

Pros

The feature I like most is the text messaging feature. Getting ahold of a patient can sometimes be difficult. Texting them allows them to send back a quick text versus trying to find time to call.

Cons

The only complaint I have with revenue well is the amount of errors and outages it has. But even then it's usually a quick turn around time

Pros

the customization, we can make it our own.

Cons

the price, Obviously we would would like it to be cheaper, but you get what you pay for.

Pros

Honestly, the appointment confirmation and text messaging system.

Cons

The customization of reminders/auto messages.

Pros

We have used other similar products, but I love that we can send out email and text blasts to our patients very easily with Revenuewell.

Cons

I have not run into any issues with this product. It has been very easy to use. I would even call it dummy-proof.

Pros

The patient reminders and ability to text

Cons

The syncing process makes my computer slow.

Pros

Everything is easily accessible and easy to use.

Cons

Nothing that I could think of. I'm happy with it.

Pros

the appointment confirmations. Being the only one at the front- it saves me so much time not having to call everyone!

Cons

nothing! I like every feature that we use!

Pros

Easy to use, can do a lot. Texting patients is a great accessory!

Cons

Having things in categories, simplifying the options to make changes when needed.