--- description: Review of Omnito Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Omnito | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Scheduling Software](/directory/4738/scheduling/software) > [Omnito](/software/303197/Omnito) # Omnito Canonical: https://www.softwareadvice.co.nz/software/303197/Omnito Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/303197/Omnito?page=2) > Omnito: The Connected Customer Engagement Platform Omnito replaces the fragmented stack of scheduling, chat, notetaker, and inbox tools most customer-facing teams rely on today. Everything connects in one workspace so context is never lost between a conversation, a meeting, and the follow-up that follows it. Formerly known as Sumo Scheduler, Omnito has supported more than 100,000 users across 18 years. What's Included - Live Chat and Messaging — AI-first chat that resolves common questions instantly, hands off to the right person with full context when needed, and surfaces scheduling inside the conversation only when it makes sense - Meeting Booker — Intelligent scheduling and appointment routing for individuals and teams. Handles availability rules, booking forms, calendar sync, lead qualification, and round-robin distribution. Works via shareable links, embedded widgets, and browser extensions for Gmail and Outlook. - AI Notetaker — Joins meetings on Zoom, Google Meet, and Microsoft Teams. Captures recordings, transcriptions, summaries, and action items automatically and pushes outcomes directly into CRM records. - Omni-Inbox — A single shared workspace for every customer conversation across chat, email, and SMS. Full conversation history, ownership visibility, and built-in follow-up tools in one place. - AI Copilot (Nito) — A shared intelligence layer across the platform. Researches prospects, builds pre-call briefs, books meetings from conversation, and drafts follow-up emails based on meeting outcomes. How It Works Together A customer starts in Live Chat. AI resolves the question or routes to the right person. A meeting is booked inside the conversation. AI Notetaker captures notes and action items. AI Copilot drafts the follow-up. Everything lands in Omni-Inbox with full history attached for follow up conversations. No copy-pasting. No lost context. No manual hand-offs. Who Uses Omnito Customer-facing teams at growing companies ranging from small and mid-sized businesses to enterprise- across sales, customer success, support, and professional services in industries like education, healthcare, financial services, high tech, and government. CRM and Integrations Works with any CRM including Salesforce, HubSpot, and Microsoft Dynamics. A native Salesforce integration is also available for teams requiring deeper CRM workflow alignment. Pricing A permanent free plan and three paid tiers covering scheduling, AI meeting workflows, and full omnichannel engagement. Annual billing available at a discount. The top-tier plan includes a 15-day free trial. > > Verdict: Rated **4.5/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 10 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Omnito - **Location**: Altanta, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$60.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Omnito pricing is designed to scale with your team. Start for free with core scheduling, then upgrade as your needs grow, adding team routing, AI meeting assistance, live chat, and omnichannel inbox capabilities. No hidden fees and no lock-in. The top-tier plan comes with a 15-day free trial so teams can experience the full platform risk-free. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Danish, English, French, German, Italian, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana and 174 more ## Features - AI Copilot - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Management - Appointment Scheduling - Automated Scheduling - Availability Management - Booking Management - Calendar Management - Calendar Sync - Class Scheduling - Client Database - Client Portal - Confirmations/Reminders - Credit Card Processing - Customer Database - Customisable Branding ## Integrations (12 total) - Geoapify - Google Calendar - Google Charts - HubSpot CRM - Microsoft 365 - Microsoft Exchange - Microsoft Outlook - Microsoft Teams - Salesforce Platform - Stripe Billing - Twilio - Zoom Workplace ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Scheduling Software](https://www.softwareadvice.co.nz/directory/4738/scheduling/software) ## Related Categories - [Scheduling Software](https://www.softwareadvice.co.nz/directory/4738/scheduling/software) - [Appointment Scheduling Software](https://www.softwareadvice.co.nz/directory/4731/appointment-scheduling/software) ## Alternatives 1. 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We are able to have more information for clients saved in their profiles such as their appointment history, we can attach files (such as doctor's notes) and have graphs showing their weight loss progress. > > This has cut down on tasks that used to be time consuming, such as appointment reminders. It is also easy to create templates for specific needs (such as referral bonuses or 'how-to' guides) so that you aren't re-typing the same emails and wasting time. It has been very easy to train new employees in it's use, which was a big plus. Some of my recent hires have used software in dental or chiropractic offices before and have commented on how much better SUMO is to use. ----- ### "A Powerful Solution Backed by an Outstanding Team" — 5.0/5 > **Danielle** | *7 November 2022* | Individual & Family Services | Recommendation rating: 8.0/10 > > **Pros**: The way SUMO works inside of Salesforce Sales Cloud is incredibly admin-friendly and provides users with many options for scheduling with clients. The team at SUMO has been a pleasure to work with from day 1 - covering everything from implementation to account management and support. Being able to instantly schedule or offer availability to clients in a few simple clicks, with all the necessary details included, has added a little bit of magic to our org. > > **Cons**: There can be challenges in production orgs when it comes to updating/bug fixes. While it is a "con" to have occasional glitches in functionality or issues with a new release, the SUMO support team is incredibly responsive and great at getting them resolved. It's also worth noting that because there are so many features/options for scheduling it can be a bit tricky to ensure new users (or services) are added in all the right places. > > Overall SUMO has provided our team with major improvements in scheduling efficiency and ease. I highly recommend that anyone who is utilizing Salesforce for the majority of their business processes. The product, the people, and the price are a winning combination. ----- ### "Appointment Scheduling falls short" — 2.0/5 > **Laura** | *4 November 2022* | Higher Education | Recommendation rating: 1.0/10 > > **Pros**: Our support rep is very responsive but it just doesn't seem make up for the number of bugs we have found after upgrading to the new CEP version or features that were previously available but are no longer. > > **Cons**: We have been using SUMO Scheduler for more than six years and recently upgraded to the CEP version, which is more of a completely new install than an actual upgrade. We spent an enormous amount of time trying to get it to work in the first place (much longer than anticipated for what we thought would be on par for an upgrade) and now after going live we were disappointed with the number of issues we have experienced. Some of them are "that feature isn't available in CEP yet" or others were identified as a system issue that we discovered. ----- ### "SUMO Scheduler for Higher Education" — 4.0/5 > **Joseph** | *4 November 2022* | Education Management | Recommendation rating: 7.0/10 > > **Pros**: We use this product to both allow students to schedule appointments with advisors and allow advisors to maintain calendars within the salesforce instance. > > **Cons**: Initial setup is guided by support, but maintenance and creation of new records for onboarding new users can be tedious. > > Overall, SUMO gets the job done with access to support and regular updates. ----- ### "Great addition to any company" — 5.0/5 > **Brittani** | *9 November 2022* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: So simple to use. Took very little time to understand how to properly implement. > > **Cons**: I honestly have no cons for this software. > > Great\! ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/303197/Omnito?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/303197/Omnito) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data