BigTime

Pros

Simple to use, huge value for price, highly rated within team

Cons

Had some issues enrolling / on-boarding some colleagues, with slow customer service response

Pros

Ease to use and ease of getting reports and valuable information from BigTime that we need to make timely business decisions.

Cons

I have no Cons. We have not done very good on integrating Bigtime with Quickbooks but that is more of a Con for our Accounting team and not a reflection on the Bigtime product

Pros

It is easy and flexible in many of the task

Cons

I'm using an old version and the upgrade is going to be a hard Time.

Pros

Not much, it’s a pain to set up and recording time is not intuitive. It does have a lot of customizable features

Cons

When you enter time it duplicates rose, making timesheets with hundreds of rows and it is very difficult for managers to approve

Pros

Customization of reports, ease of setting up projects and invoicing. Getting data out of the system for analysis and firm health is very accessible.

Cons

I really wish the Dashboards were more customizable. At this point they aren't giving us the snapshot we need for our firm.

Alternatives Considered

Reasons for Choosing BigTime

Switched From

Reasons for Switching to BigTime

Pros

BigTime makes keeping track of time and money very easy.It provides smooth interaction with QuickBooks Online.With BigTime, it's easy to organize your day and keep track of your projects.

Cons

The developer has adopted the idea that fixing all known operational faults will boost business productivity and open the door to future modifications.

Pros

You'll be able to teach your coworkers how to use BigTime in no time at all thanks to its straightforward design and user-friendliness. In addition, they sent us materials that taught us how to use the program.

Cons

It's possible to spend a lot of money on BigTime. Since the plan we could afford for BigTime didn't include most of the capabilities we required, we had to cancel certain low-priority projects in order to use BigTime to its full potential.

Pros

It's simple to use, and the help desk service is excellent. Brittany U. and I got on a Zoom session to discuss the problem, and we were able to address it quickly. You can count on an immediate response from the support team, or at least a prompt reply.

Cons

Until the features are explained in greater detail, they may be difficult to use. Is there a way to add files or links to external files to a project? Not yet, at least.

Pros

Big Time is so easy to use for time entry, project tracking and reporting. The capabilities of the system are very impressive and the team is committed to continuing to product enhancements.

Cons

The amount of time required to get through the data conversion preparation, reviewing data, training and learning to setup the system.

Alternatives Considered

Reasons for Choosing BigTime

Switched From

Pros

It is a full featured package with many tools I am not using since they don't apply to my business

Cons

Some features are not intuitive which leads to extra time to complete or change something

Pros

BigTime is the program we use for tracking time, managing expenses, and sending out invoices. Using QuickBooks as our primary accounting software has its advantages, and one of those is that BigTime can sync up with QuickBooks during the day to make sure that the two are always up to date.

Cons

The approval screen does not currently allow for invoices to be filtered by Team Lead, so all Team Leads have access to all invoices rather than just their own. It's not easy to modify your own report, therefore we typically have to contact support for assistance.

Pros

Prior to BigTime, my organization used a hodgepodge of systems to track time, track expenses, and invoice. Having all three of those in one spot has saved us 40+ man-hours a month. The customer service is also fantastic. Our implementation specialist, [SENSITIVE CONTENT ] is very easy to work with and really knows his stuff.

Cons

Coming from a mess of different tools and consolidating into one simple, easy to use tool, it is really hard for me to say what can be improved at this point.

Alternatives Considered

Reasons for Switching to BigTime

Pros

[sensitive content hidden] is very helpful. When I call to discuss areas, I am in need of help in he has taken time to make sure I have my issue addressed and that I understand how to correctly move forward.

Cons

Training guide for staff would be mice. The admin training portal is nice but only available for admins. I want to see my staff complete training and track their progress.

Pros

relatively straightforward interface. Able to review and get approval on time. Decent mobile app.

Cons

UX could really use some work. definitely felt a bit outdated. I wish there was more I could do with reporting without needing integrations.

Pros

Better track of time and therefore invoicing

Cons

Some growing pains learning the software

Pros

Implentation process is amazing. Best I have ever seen. Like a team member.

Cons

didn't quite live up to the sales pitch. Still need spreadsheets for some things.

Pros

The product is useful for tracking time by client and project. Also, the invoicing and syncing with QuickBooks is great and saves me time.

Cons

Designing custom reports is a bit tricky and I would like to learn how to better do this.

Pros

A software that is easy to master and allows you to know more about the management of your business projects, with a perfect customization and also BigTime allows you to send invoices. The integration with Quickbooks is very useful for us

Cons

But the problem little to find at the level of the invoices because it does not work totally as it should

Pros

I like that you can actually track and analyse your current project that you are working on .

Cons

I don't feel more cons about it but they can add more analysis feature by depth .

Pros

Invoicing and Billing is our top priority feature as its was really important for our company as we wanted billing to be fast & easy. So we can share it with our customers very fast and efficiently.

Cons

Nothing as such, If it an have more customisable templates .

Pros

The ability to communicate in detail with QBD and QBO. FYI to all who job cost... You CANNOT job cost in QBO. It is not a limitation of BigTime, it is a limitation of QBO. Which is what i mean by my partial experience answer above... (allow more text there).. if onboarding is completed with a premeeting checklist about the firms existing workflow and time management and by someone intimately familiar with the industry that is using BigTime the cons below could be addressed upfront. The team at BigTime were difficult to get a hold of but once they were aware they worked like crazy to get us setup and working in the time frame we had. We moved our QBO file back to QBD (we had to do the testing on our own because the team at BT didn't know why job costing wasn't working in QBO) Once we moved back to QBD the job costing, invoicing, payroll work like a charm inside QBD. Hands down, it is the best integration with QBD of any practice management software out there... We had 2 people who spent 8 months testing many software solutions... most were lacking at least 1 "critical" requirement... Big Time was not. As we become aware and work through things like "terminology" we are becoming more and more confident in the workflow and keeping track of what is due when and who has what and what state the work is in. This is key as we go into tax season but also something we cannot live without on a day to day basis as 95% of our work is recurring on various time schedules. Thank yo

Cons

The wide range of terminology used in the software is confusing and causes errors to be made during implementation. Examples: Start Date and End Date... without these terms being defined you would think that start date is the day the work should begin and that End Date is the DUE DATE. Not so within Big Time. For recurring tasks, Start Date means Due Date in Big Time language. Another example: Completed vs Archived. Completed in most software solutions means that the job is finished or done; and archived means done and sent to storage with no recurrence nor future work is expected. In Big Time the term Archive means Completed or Finished or Done and removes the task from the workflow list and generates the next task in the reccurence. In BigTime the term Completed means something different... still unsure what it means because even when you update a task/project status to "completed" the task remains on the workflow list.

Pros

The best thing is that it is a centralized software with many features which covers almost everything needed in project.

Cons

Its User Interface is not user-friendly but It provides many functionalities which can help to manage the projects very easily.

Pros

BigTime saved us from doing biologs, logging out and also the need of us to keep track by ourselves the time we spent for a single project. It is an online application where you can input how many hours did you consume just to create or to lead a single project versus the other projects that you are doing.

BigTime saved me more time in logging in and logging out, and also keeping track with how many hours of work I did for the day.

Cons

What I don't like about BigTime is that sometimes when you submit your timesheet, it creates duplicates times. So instead of just sending 40 hours of work in a week sometimes it gets doubled or tripled.

Pros

The ease of the timesheets is huge! Staff don't find it cumbersome. Then we use the timesheet detail report to show work done for the week on projects. This helps the President see where time is spent and then he advises what projects are ready for billing. The invoicing process is smooth as BT already has time spent allocated for the job and we in put and subcontractors and expenses. So all the information is in one place. The invoice can be approved right in BT and then sent to the client. Payments are logged right into BT and the BEST thing is that client/project information, invoices AND payments are ALL synced into Quickbooks. That was the selling feature for us.

Cons

We have just added BigTime Wallet - a feature allowing clients to pay invoices with a credit card or ACH just by using a link. We are just beginning to use it. Today we had some help from [SENSITIVE CONTENT] in figuring it out. I do wish the sales department had gotten us set up with technical support from the get-go. But we are making quick progress, again thanks to [SENSITIVE CONTENT].

Pros

As a startup architectural business, keeping track of billable time on jobs is of utmost importance. I just finished the implementation phase and I am extremely pleased with BigTime and the implementation staff. When making my decision to go with BigTime, I researched various companies. I found BigTime’s fee structure to be welcoming of startup businesses. Once we began the process of implementation, I realized that BigTIme is very robust and that I currently only need a small portion of what the software can do. My contact at BigTime was easy to work with and he let me lead the process and drill down to only what I need and exactly what I need. During one video call my contact invited a BigTime programmer to listen to what I was trying to accomplish. That step made all the difference and I am extremely grateful for the custom reports that were set up for me. It’s a good feeling to know that the fee structure and software capabilities of BigTime are all in place for me to grow my business. Thank you [SENSITIVE CONTENT] and BigTime!

Cons

Nothing to note yet. There might be something once I get farther in.