About Spidergap 360 Feedback











Spidergap 360 Feedback pricing
Spidergap 360 Feedback has a free version and offers a free trial. Spidergap 360 Feedback paid version starts at US$989.00/year.
Alternatives to Spidergap 360 Feedback
Spidergap 360 Feedback Reviews
Feature rating
All Spidergap 360 Feedback Reviews

- Industry: Human Resources
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Intuitive design and outstanding support
Quick to learn, easy to use, fast and friendly service team. A highly customizable, flexible tool. A great choice for any size organization. Highly recommend this product after scanning the options - fit the criteria - competitively priced, smart, intuitive reporting, amazing support team. The difference-maker was the reporting. It's simple to understand and interpret with employees.
Pros
Fast (lightening speed) replies on any inquiries. Live support from their team to walk through questions. Low learning curve, very intuitive design. Accommodates second languages very well. Report formats are excellent and suited our purposes very nicely.
Cons
Some very minor non-translatable areas, but these were quickly responded to by the team. Other than that, it can't find another area that is weak!
Reasons for Switching to Spidergap 360 Feedback
All of the recommendations were strong, and it was a tough choice. We chose Spidergap because of the combination of things - customization, support team, consistent representative who was knowledgeable and highly responsive ([sensitive content hidden]). The report format was the deciding factor. Price was slightly higher than others, but didn't factor in. The tipping point was that this product is their specialty - so they are invested in making it world-class - but still super easy to navigate, use and implement.Response from Spidergap
Thank you so much for your detailed and thoughtful review! We’re thrilled that you found Spidergap customizable and backed by excellent support. It’s also great to know that our reporting capabilities stood out as a key differentiator for you, as we’ve worked hard to ensure they are both powerful and easy to use.
Thanks again for choosing Spidergap — we’re excited to keep partnering with you!
- Industry: Education Management
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Spidergap 360 is a wonderful tool to use
Excellent! People from spidergap were there helping me every step of the way. They never were bothered by what might have seemed simple questions. The tool was well received - in fact ranked as one of the best parts of the leadership development program.
Pros
I loved that it provided feedback on many of the leadership factors we have in our program, and did so in a clear way.
Cons
Not being able to easily show the difference or growth from the start of the program to the conclusion.
Response from Spidergap
Thank you for your wonderful review! We’re glad that Spidergap provided clear and valuable feedback on your leadership factors. While we acknowledge the challenge in showing growth differences, we’re pleased our team could support you throughout the process. It’s fantastic to hear that Spidergap was one of the best parts of your leadership development program. Thank you for choosing Spidergap and highlighting the key benefits of cost, ease of use, and participant understanding!
- Industry: Chemicals
- Company size: 10,000+ Employees
- Used Weekly for 1-5 months
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Review Source
Great Platform & Easy to Use
Fantastic, great support. My questions are answered quickly from the support team, and the platform and user experience is great from an Admin perspective and an end-user perspective.
Pros
The platform is easy to use from all sides.
Cons
N/A I currently have no complaints since i have experienced no issues yet.

- Industry: Computer Software
- Company size: 51–200 Employees
- Used Monthly for 6-12 months
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Review Source
Spidergap is a decent, middle-of-the-road 360 software that gets the job done
Pros
Easy to use if you only have one or two people to review. The relationship between quantitative ratings and comments is clear.
Cons
Missing a lot of basic features such as saving a draft (I can't tell you how many reviews I've lost due to accidentally closing a tab, submission errors, etc.). The way the software visualizes feedback can be terribly misleading. It paints a very bleak picture for areas for improvement, and doesn't take into account that the feedback is relative to all other feedback. For example, if my lowest rating is a 4/5 in three areas, those three areas will be visualized in a dark red and called out as weaknesses, despite the fact that I scored high on them.
Response from Spidergap
Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses!
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Hi Joe,
Thanks for your feedback!
We really appreciate feedback that helps us to improve, even if it's not always as flattering as we'd like.
As you've identified a few issues, I'm really keen to help you address these and to get further feedback to understand where else we need to improve. However, I'm limited to 1,000 characters here so I have sent you an email directly.
In summary:
- I'm pleased to say that we have a new feature that we'll be releasing soon to address accidentally closing tabs
- We can support you in changing the Red/Amber/Green boundaries in the report
- We aim to be world-leading (not middle of road), so I would love to connect with you directly via a call to learn more about what else you'd like to see from us to reach that level
All the best,
Alexis
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
My review about spidergap360 feedback
It's help me more to find the best things
Pros
It's very useful website . I liked this website
Cons
It's very good website and useful for people
Response from Spidergap
Thank you for sharing your review! We’re glad that Spidergap has been helpful to you and that you’ve found value in using it. If there’s anything specific we can do to make your experience even better, feel free to let us know. We appreciate your support!
- Industry: Government Administration
- Company size: Self Employed
- Used Monthly for 1-5 months
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Review Source
Excellent Tool
I was really impressed with the support I have had throughout. I am not the best at IT so being able to call on the team was a tremendous help. [sensitive content hidden] in particular was patient and always came back quickly with clear instructions and encouraging words.
I love the reports too. They are professional and clear. The group reports are so useful too.
All round I am a very satisfied customer.
Pros
Clear, well set out and meaningful with good links to the requirements
Cons
I liked it all thank you - no problems or issues at all
Response from Spidergap
Thank you for your excellent review! We’re glad you found Spidergap clear, well-organized, and meaningful! It’s great to know that our support team could assist you effectively with clear instructions and encouraging words. We’re pleased you found the reports professional and useful and that the cost and customization options met your needs. We appreciate your feedback and look forward to continuing to support your success!
- Industry: Internet
- Company size: 10,000+ Employees
- Used Weekly for 6-12 months
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Review Source
Affordable, good customer service and an easy-to-use service
Really good. Great assistance setting things up and then there were regular touch points through the year. The tool itself is intuitive, simple and clear, and allows for plenty of customisation. There are richer and fancier 360 evaluation services out there, but considering the very reasonable pricing, Spidergap is a fantastic service that will enable you to run and manage even large evaluation campaigns with very little hassle.
Pros
The big one was automating away a lot of the evaluation process. once you have imported your list of targets and evaluators into the system, things like reminders, invitations to assess etc. can mostly be launched with a couple of clicks.
As an admin, you get real time insights into any exercise you are running, and it is easy to view individual reports and group results.
Their customer service is very good; great after sales care and they will often be able to take care of things like minor customizations on their end if you ask for it. In addition, their resource bank on the portal is clear and easy to search and has most of the answers you will be looking for anyway.
Cons
The software is really simple (which is a good thing!) but this means you are forced to use workarounds to perform some activities. For example, if you wish to resend a reminder to just one person, you have to find the automated email, copy it and paste into an email like Outlook to send it. This functionality should really be built in to the service.
As another example, the group results are displayed nicely on the site and you can download the raw data in Excel, but the recommended way to get the visuals is to use a snipping tool; this seems a bit crude.
Reasons for Switching to Spidergap 360 Feedback
Cheaper, good customer service, no unnecessary add-ons (just focused on 360 evaluations which was all we needed; other companies will try to sell you a bundle or suite of services)
- Industry: Human Resources
- Company size: 2–10 Employees
- Used for 1-5 months
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Review Source
Spidergap Rocks
Love the system, the outputs and the excellent, responsive support from the Spidergap Team
Pros
Very simple to use and setup.
Does what it’s meant to do without any complicated configuration.
Cons
The Spidergap team are launching new functionality - in particular an impact survey for people who have received a 360 report and feedback. This is still in Beta phase and still needs a bit of work.
Alternatives Considered
SurveyMonkeyReasons for Choosing Spidergap 360 Feedback
For efficiency in administering and reporting on 360 feedback results.Reasons for Switching to Spidergap 360 Feedback
It’s the best solution of its kind available.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Efficiency and effectiveness in skills development management
The tool has proven valuable in evaluating and enhancing the team's skills. The platform has facilitated the collection of comprehensive feedback from multiple sources, significantly contributing to the professional development of employees.
Pros
I have successfully implemented Spidergap 360 Feedback in my area. This tool has been instrumental in comprehensively assessing the skills and competencies of my team. Through 360-degree assessments, we have gained a complete and detailed insight, allowing us to design personalized development plans.
Cons
Although Spidergap 360 Feedback has been helpful in assessing and improving skill development in my area, I have noticed that the initial implementation may take time and effort.
Response from Spidergap
Hi Thomas, we’re so pleased to hear that Spidergap has been instrumental in assessing your team's skills and competencies, allowing you to design personalized development plans. We acknowledge that the initial implementation may require time and effort, particularly when customizing the tool, but we’re glad it has been valuable in this process. Thank you for choosing Spidergap; we look forward to continuing to support your team’s growth and success.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Easy 360 Reviews
Our [sensitive content hidden], has been incredibly helpful and the support team is responsive as well. The survey process was easy and the results helped us provide participants with meaningful data that they could use to develop their managerial skills and understand how their teams perceived their managerial style. Overall, a great experience!
Pros
Spidergap 360 enabled us to quickly gather 360 feedback for our executives and people managers. It was fairly easy to customize the questions, select reviewers, and gather the responses. The visual spidergap diagram helped to quickly identify areas that needed focus and the qualitative, free-form sections enabled employees to provide specific examples which gave more depth and meaning to the ratings.
Cons
The only thing that was challenging about using Spidergap 360 was the inability of the software to keep participants data completely confidential so that the survey admins would not be able to view it. We felt that ensuring the complete confidentiality of the data was critical to helping reviewers feel comfortable providing candid feedback. Our account manager helped us figure out a way around this obstacle however, by using our accounting firm's email account which we could not access, and then, at the end of the survey process, emailing us the anonymized results. Problem solved!
Response from Spidergap
Thank you for your detailed review! We’re delighted that Spidergap has made it easier for you to gather 360 feedback and that our feedback reports have provided value to you and your employees. We’re pleased our account manager could help address your need for admin confidentiality. Your praise for our support team and the feedback process is greatly appreciated. Thank you for choosing Spidergap!
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Monthly for 1+ year
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Review Source
360 Feedback for a small non profit organisation
This is a new experience for staff within our organisation and it is making steady progress each year, we have had a 95% satisfaction rate from staff seeking feedback and plan to continue to use the software in the future.
Pros
This product is very simple for staff and line managers to use, the process is time managed and semi automated so we have control over what happens when but are guided by the system as to what works best. The email templates are great and the information upload process simple to follow. The question library is comprehensive and yet still allows the orgnisation to personalise to their own language. Excellent self help systems, but if you prefer to be hand held though a process, the team are always on hand to help out. The layout of the 360 document is easy to work with, user friendly and the coaching email that you send out before hand has been really well received by managers and staff alike.
Cons
I struggled with getting the time line planned out, I did not find that particularly intuitive
Response from Spidergap
Thank you for sharing your positive experience with Spidergap; we're glad it has been a valuable tool for your small non-profit organization. We're thrilled that the system has been user-friendly for staff and line managers and that you've found the question library comprehensive yet customizable to your organization's language.
We're sorry to hear that you struggled with getting the timeline planned out, and we will certainly take your feedback on board to see how we can improve the process in the future.
- Industry: Management Consulting
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
Eye opening!
Pros
Helped me prioritize areas for improvement
Cons
Nothing. The report was easy to understand.
Response from Spidergap
Thank you so much for taking the time to leave a review! We're thrilled that our 360-degree feedback report was eye-opening and helpful for you. Your positive feedback fuels our commitment to continuously improve and offer a service that is both beneficial and easy to understand. We truly appreciate it!
Please don't hesitate to reach out if you have any further feedback or questions.
- Industry: Accounting
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Very easy to use and effective tool - Outstanding support!
Pros
Super easy to us . Excellent support. Support is very responsive and friendly and always able to help. Also, it is a very reliable software that provides comprehensive feedback. I especially liked the functionality that let´s you compare each person´s results with the results of the entire organization. I did also like about this software that the questionnaires and reports can be easily edited.
Cons
There is not much I dislike about the software, however think that the software builder is slightly too basic. In my personal opinion the software builder is too similar to Google Forms. I would like to see a greater selection of different inquiry types, for example scaler or matrix. Furthermore, I missed an auto-save function. You always have to save your progress manually when using this software, which can be somewhat annoying and result in lost data if you forget to save your progress. Also, I did miss the ability to easily send repeat invitations to specific respondents.
Response from Spidergap
Thanks so much for the feedback! We're so glad you are getting great support, finding the tool easy to use, and provides comprehensive feedback. We're working on improving reminder functionality as although you can currently send reminders in bulk any time, sending one-off individual reminders aren't yet as easy as we'd like. You mentioned you were missing auto-save... but we do now auto-save progress when providing feedback or editing the questionnaire. Was there somewhere else that you would find auto-save useful? Please let us know by email to [email protected] Thanks!
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Review Source
I have been using Spidergap for 5 years and am very pleased with it. Great system and support!
From an administrator's perspective, the system is very easy to understand and navigate.
Building questionnaires / assessments and amending and copying existing questionnaires / assessments is straightforward. Adjusting rating scale and rater groups is very simple.
Options exist in terms of question types - based upon just a single response that rates performance or frequency, or includes a second response that enables raters to specify the level of performance they feel is appropriate for each behaviour being assessed
Narrtive can be added as frequently as you specify, enabling raters to provide examples to back up their ratings
Rater information can be loaded through Excel spreadsheet, or added directly into the system by the Subjects, which saves administrator time manipulating spreadsheets. Additional raters can be added manually, if required.
The email templates are easy to edit, as is issuing emails with links to the questionnaire / assessment and reminders.
Reports are clear and informative - summary information at the front, with detailed scores later.
From the Subject and Raters' perspectives, it's an easy to access system, just one click, with no need for passwords. The system looks and feels professional to them, so high face vailidity.
For reference and training, there is plenty on their site to help you, including videos to walk you through setting things up.
For me, it is not just the system that is important. Spidergap provides a great system, no question. It's also about being able to trust and to be able to rely on the guys who run it to respond quickly and effectively when you do need their help, having made a mistake somewhere. Spidergap provide support second to none.
Highly recommended system and great support.
Response from Spidergap
Thanks Paul, it has been a pleasure working with you, and we look forward to supporting you with running 360s with your clients for many years to come!
All the best,
Alexis
- Industry: Professional Training & Coaching
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Best 360 tool I've found
I use Spidergap 360 to enable clients to see themselves through the eyes of others so they can build tangible plans for their personal growth. I have found the tool easy and intuitive to use and both the customer service and self-help excellent.
Pros
Adaptability both in terms of questions and design
Ease of Use/ Intuitive for both set-up and post-assessment coaching
Clear, easy to understand outputs
Value for money
Excellent customer service
Cons
Would love to be able to custom design the front cover without needing tech support
- Industry: Architecture & Planning
- Company size: Self Employed
- Used for 1-5 months
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Review Source
I'm an external career coach using this 360 tool to help my coachee obtain valuable feedback.
Pros
This is my first time using this 360 tool and I'm very impressed with quality of tool and reports; ease of use; ability to customize to suit my needs; super fast response time to my questions (haven't waited more than 3 hours despite being in USA--different time zone); quality of FAQs that have answered 98% of my questions; and clean clear reporting. I also LOVE that I can include the Director of HR as having access to my project to view drafts, etc. but not to all of my account (e.g. other projects that don't involve her firm, since I provide consulting to other companies).
Cons
Currently, the tool does not have an auto save feature for participants, so I had to warn them to block out uninterrupted time to complete in one sitting. Spidergap acknowledges that this upgrade is something they are working on. I urge them to do so.
Two other improvements that I've suggested: 1) ability to change relationship category without engaging Spidergap directly (although when I did their response was super-duper fast), 2) in email template to participants: offer a prompt for a deadline date so that respondents know how long they have to complete the questionnaire. Otherwise, we can forget to tell them.
Response from Spidergap
Hi Cheryl,
Thanks so much for your kind review. I'm so glad you get valuable feedback and that you like Spidergap's reports, ease of use, customization, support, and other features.
We definitely agree with the areas to improve that you highlight and as you say they are on our roadmap for this year. (We'll keep you updated).
Thanks again for taking the time to share your feedback.
All the best,
Alexis
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Review Source
Takes 360 degree feedback to the next level
Our key objectives for our 360 were to:
- Keep the process clear and simple
- Automate as much of it as possible
- Provide more comprehensive and useful feedback to colleagues
Initially, our main concerns with using Spidergap were about changing from an established provider, whether the technology was robust enough, the length of the survey and staff participation levels.
However, those concerns were addressed, as:
1. The team worked tirelessly with us to ensure that the process was clear and easy to follow
2. Our current processes were carefully analysed and some aspects were incorporated in the design
3. A pilot was used to cue employee feedback and test the system
4. The team at Spidergap ensured that additional enhancements were included where applicable
5. Spidergap supported our internal marketing drive and helped to ensure that we had just over 99% staff participation in the process.
The best bits about using Spidergap have been the support and patience from the team and their experience with different scenarios as well as the enthusiastic response from our employees. We were also delighted by the excellent data output and the richness of the feedback report, which is something that many of our employees have commented on.
To anyone else who is considering using Spidergap, I would say that this is a unique, qualitative product which takes 360 degree feedback to the next level. Alex and Paddy combine experience in the industry with superb analytical skills enabling you to obtain tangible results.
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Review Source
Excellent product, outstanding customer service
I used for the first time Spidergap to create a customised 360 assessment with one of our multinational clients. I was impressed by the ease of use, both in terms of setting up the survey and managing the results. The individual reports are accurate and I appreciated the possibility to customise further the personal development form to make it more relevant for participants. A possible improvement relates the group report, which could be a bit more detailed in line with the content of the individual reports. Overall we were very satisfied with the tool and very impressed by the level of service that Spidergap provided. All their representatives and technical support staff were extremely available, ready to support and attentive to our needs, in a way that I have rarely experienced elsewhere.
Response from Spidergap
Thanks Stefano,
I'm glad you've found Spidergap useful and thanks also for your feedback! The group reports are an area we'll be working on this year, so we'll keep you updated on these plans and changes we'll be making. In the meantime, let us know if you'd like a call to review how you can get the most out of the existing group results (spidergraph chart, filters, exports to xls etc.).
Kind regards,
Alexis Kingsbury, Co-Founder at Spidergap
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Fit for purpose design with great support
I used the Spidergap 360 as a leadership assessment tool for a team on a development journey. I was able to customize the questions to align with the company values and mission. After completing the reports I gave face to face feedback to each manager to discuss their report and develop an action plan. We then embarked on a development journey through a 2-day team workshop. The 360 reports helped us to create self-awareness and opened up the feedback conversation so that the team could engage at a much different level. This was an essential part of the team journey.
Pros
I chose this software because the reports and results are professional, easy to understand and customizable.
I ended up getting so much more than I anticipated. The service and technical support I got the team was exceptional. The tool was so intuitive and easy to use and the way in which I could set it up to improve team performance was really valuable.
Cons
Not much, I must say. I needed to be able to send an assessment "back" to the step where a user can re-select their participants without losing data already completed which the system can't currently do. That was the only aspect that I would improve.
- Used Daily for 6-12 months
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Review Source
Awesome customer experience and use friendly options to navigate
Pros
The support from the Spidergap team is fantastic, friendly and quick. Customized options eases the use of the tool.
Cons
as of now nothing to like least.. I hope the team is working on improving the technical functionalities of the tool.
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Review Source
Simply Outstanding!
I am relatively new to Spidergap - have only been using it for a few months, and already I can tell just how much better it is than other products out there. What is really impressive to me is that they have managed to make a system with very complex processes that need to happen seem simple and very easy to use.
The support from Spidergap throughout our project has been amazing, they're always quick to respond to even the littlest of questions and it seems there is always a solution.
The system manages to balance functionality with design. It is a very pleasant system to look at and use. They have shown time and time again that they really know and care about what the user needs. The system can do so many different things and allows you to look at what's going on in lots of different ways, so you can always get what you need out of the system.
I would highly recommend Spidergap to anyone!
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Review Source
As a professional coach, I needed a 360 feedback system I could use with my clients
I recently completed a project using Spidergap for this and found it worked perfectly. With online technology you tend to expect a lot of issues, but we didn't have any with Spidergap - it did everything it was supposed to do.
The objective of the 360 was to start the conversation with individuals to help increase their self-awareness. Spidergap's reports made this work really well.
One big benefit to my client was the ability to customise the questions (whereas most other tools don't allow this).
I also found Spidergap's 360 Academy really useful, helping to remind the 360 participants (and me!) that the aim of the feedback review meeting is not actually to review the feedback, it is to make an action plan.
Support was fabulous, and worked extremely well. I will definitely use Spidergap again.
- Industry: Packaging & Containers
- Company size: 10,000+ Employees
- Used for 6-12 months
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Review Source
Very user friendly and easy to customize
Pros
The tool is very flexible when it comes to set up as well as customize questionnaires and reporting. All is managed online, very user friendly and intuitive system.
Cons
Nothing to report at this time. I am happy with the experience so far.
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Review Source
Great functionality and customer support at Spidergap!
We recently came across Spidergap's 360 feedback tool and found it easy to use, stable and flexible. We feel that options to customize the questionnaire and feedback reports are well thought through and easy to execute. What I liked most was the friendliness, technical expertise and prompt service from the Customer Service team - they really want to help and clarified even the smallest of doubts. Congratulations guys - you've developed a superb tool and provide fantastic support!
Response from Spidergap
Thanks so much for your feedback Girish, I'm really glad you find Spidergap is helpful in running your 360 feedback reviews. I'll pass on your comments to the team, and we look forward to supporting you in future!
All the best,
Alexis
- Industry: Education Management
- Company size: 51–200 Employees
- Used Monthly for 1-5 months
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Review Source
360 Feedback With a School Administrator
Easy to customize, process was smooth/instrument is not complicated to understand, and customer service was EXCELLENT!
Pros
Customizable 360 feedback instrument. Excellent training on use before, during and after the 360 multirater process. Great team to work with!
Cons
Absolutely NOTHING negative occurred - extremely positive experience for me and the public school I consult with!