--- description: Review of RO Writer Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: RO Writer | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Car Repair Software](/directory/4261/auto-repair/software) > [RO Writer](/software/29993/ro-writer) # RO Writer Canonical: https://www.softwareadvice.co.nz/software/29993/ro-writer Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.nz/software/29993/ro-writer?page=2) > R.O. Writer is a comprehensive auto repair shop software built to help owners optimize every aspect of their business, from service writing to invoicing to customer communications. It is the most feature-rich shop management solution on the market. Now offering R.O. Writer Hybrid Cloud - experience the future of R.O. Writer with seamless real-time data sync, secure data backups, intuitive cloud-based reporting, and reliable data storage designed for busy shop owners like you. > > Verdict: Rated **3.9/5** by 93 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 93 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 3.8/5 | Based on overall reviews | | Value for Money | 3.6/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Progressive Automotive Systems - **Founded**: 1989 ## Commercial Context - **Pricing model**: Flat Rate - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Accounting - Activity Dashboard - Alerts/Notifications - Appointment Management - Appointment Scheduling - Billing & Invoicing - CRM - Communication Management - Contact Database - Cost Tracking - Customer Database - Customer History - Customisable Reports - Data Import/Export - Electronic Payments - Employee Scheduling - Employee Time Clock - Estimating - Inspection Management ## Integrations (7 total) - ALLDATA - Broadly - Identifix Shop Manager - Kukui - OEC - RepairLink - Steer ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Car Repair Software](https://www.softwareadvice.co.nz/directory/4261/auto-repair/software) ## Related Categories - [Car Repair Software](https://www.softwareadvice.co.nz/directory/4261/auto-repair/software) - [Auto Body Software](https://www.softwareadvice.co.nz/directory/71/auto-parts-store-software/software) ## Alternatives 1. [ARI](https://www.softwareadvice.co.nz/software/97484/ari-auto-repair-invoices) — 4.6/5 (600 reviews) 2. [AutoLeap](https://www.softwareadvice.co.nz/software/120367/autoleap) — 4.8/5 (742 reviews) 3. [AutoRepair Cloud](https://www.softwareadvice.co.nz/software/29965/autorepair-cloud) — 4.9/5 (163 reviews) 4. [NAPA TRACS](https://www.softwareadvice.co.nz/software/76836/napa-tracs) — 4.2/5 (258 reviews) 5. [Shopmonkey](https://www.softwareadvice.co.nz/software/88459/shopmonkey) — 4.6/5 (263 reviews) ## Reviews ### "great writer easy to use" — 5.0/5 > **Ari** | *25 April 2020* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: its awsome and great and easy to use so i do reccoment it > > **Cons**: there is not much support on it like live chat or whatever ----- ### "We love RO Writer\!" — 5.0/5 > **Wes** | *16 June 2025* | Automotive | Recommendation rating: 4.0/10 > > **Pros**: We love that it is server based. If our internet goes out, we can continue to use RO Writer. This is one of the last remaining products that is not yet cloud-based. > > **Cons**: We paid $14k for RO Writer, and then it moved to a subscription model. Essentially, we paid for it 2x. > > Fantastic. We love using it on a daily basis. We currently have 15+ work stations setup, and each one is working great. ----- ### "Welcome to the 21st Century, with R O Writer" — 5.0/5 > **Al** | *1 December 2018* | Recommendation rating: 9.0/10 > > **Pros**: Been a customer with two locations since 1999. This program is the back bone to my biz. You guys have made some major changes to your new 2.0 update and R O Touch. It fells like the Giant has awoken. Good job. Love your team of professionals. AC is a Rock Star\! The support staff "gets it done" Another satisfied customer. > > **Cons**: Follow up when calling in and leaving messages in timely order could use improvement. It's tough to have to call you back to find out when someone will fix problem. > > The fast R O Writer make my shop, the happier I am. Keep improving, please. ----- ### "ROWriter Review" — 4.0/5 > **Anna** | *16 June 2025* | Automotive | Recommendation rating: 2.0/10 > > **Pros**: I appreciate that the functionality is continuing to improve. Everyone who has helped me, \[sensitive content hidden\] and others have always been great \& teach me something every time. I wish I had the time to build out the services per location that I want. If I build out in one can it be transferred to all? > > **Cons**: I can’t make back end adjustments for all my shops, I use another proprietary system \& I can adjust pricing \& services from anywhere. With ROWriter this is not an options. If I want to add a service it’s per location in person. > > At first I really was not happy with the product \& looked at others but it was my not knowing what it offered. I appreciate the docs.rowriter website \& YouTube videos to learn. There’s an extreme amount of abilities in the system, need to keep plugging away at it\! Love to see it growing \& advancing as well especially DVI suite ----- ### "A great and versatile software for small and big operations" — 5.0/5 > **Edgar** | *17 June 2025* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: The ease of use and the visibility. It has great integrations that help the service writing process greatly. > > **Cons**: The reporting feature. We manage a fleet so I need some specific data, however, I figure a work around and RO Writer support was great at facilitating the access. > > I've been using the software for over 12 years. It's helped me with retail and fleet management, multiple locations, smaller and bigger operations. Getting to use the newer features (at least for us) like DVI and texting and really enjoying it. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.nz/software/29993/ro-writer?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/29993/ro-writer) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data