--- description: Review of Shop-Ware Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Shop-Ware | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Car Repair Software](/directory/4261/auto-repair/software) > [Shop-Ware](/software/29949/shop-ware) # Shop-Ware Canonical: https://www.softwareadvice.co.nz/software/29949/shop-ware Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.co.nz/software/29949/shop-ware?page=2) > Shop-Ware is a complete shop management solution for independent repair shops, not a single tool bolted onto a workaround. It brings the repair order, customer communication, parts, payments, and reporting into one system, so nothing gets managed in a separate spreadsheet or a second app. The Digital Vehicle Experience (DVX) shares photos, videos, and notes directly with the customer for faster approvals. AI Parts Matrix keeps parts pricing on target automatically, AutoWrite helps advisors write clearer customer notes in seconds, and the AI Receptionist makes sure a busy front desk never sends a call to voicemail. A built-in CRM keeps every customer interaction and follow-up in the same system as the repair order itself, and Analytics turns that data into everyday shop decisions. > > Verdict: Rated **4.8/5** by 163 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 163 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Shop-Ware - **Location**: San Francisco, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$279.00 - **Pricing model**: Flat Rate - **Pricing Details**: At Shop-Ware, we recognize that each shop operates uniquely. That’s why we’ve created flexible pricing plans tailored to meet the diverse needs of aftermarket shops, whether you operate a single location or a large multishop organization. This allows you to concentrate on what truly matters: keeping cars on the road and ensuring customer satisfaction. Our mission is to empower you with the right tools and knowledge to drive your success. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Accounting - Alerts/Notifications - Appointment Management - Appointment Scheduling - Billing & Invoicing - CRM - Communication Management - Customer Database - Customer History - Data Import/Export - Employee Scheduling - Estimating - Inspection Management - Inventory Management - Job Tracking - Labor Cost Reporting - Labor Rates - Maintenance Scheduling - Multi-Location - Order Management ## Integrations (17 total) - 360 Payments - AutoOps - AutoVitals - Autoflow - Broadly - Demandforce - Epicor Service CRM - Kukui - MyShopManager - Nexpart Distribution Management - PartsTech - Podium - QuickBooks Online - QuickBooks Online Advanced - ShopLoaner ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Car Repair Software](https://www.softwareadvice.co.nz/directory/4261/auto-repair/software) ## Alternatives 1. [ARI](https://www.softwareadvice.co.nz/software/97484/ari-auto-repair-invoices) — 4.6/5 (660 reviews) 2. [AutoLeap](https://www.softwareadvice.co.nz/software/120367/autoleap) — 4.8/5 (744 reviews) 3. [AutoRepair Cloud](https://www.softwareadvice.co.nz/software/29965/autorepair-cloud) — 4.9/5 (163 reviews) 4. [NAPA TRACS](https://www.softwareadvice.co.nz/software/76836/napa-tracs) — 4.2/5 (263 reviews) 5. [Torque360](https://www.softwareadvice.co.nz/software/240314/torque360) — 4.9/5 (50 reviews) ## Reviews ### "Great tools" — 5.0/5 > **Christopher** | *11 December 2025* | Automotive | Recommendation rating: 7.0/10 > > **Pros**: I love that this was designed by a shop owner. The tracking system inside of it is amazing and can’t be tampered with. > > **Cons**: I can’t get my own card processor to integrate because Shop-ware won’t let them. It is web based and doesn’t have everything I want but it’s a great tool for my shop. It does beat tech-metric. > > Fairly easy to use. Communicating with customers is super easy getting repair orders approved is amazing.Tech Support is on point. ----- ### "Love Shop-Ware\!\!" — 5.0/5 > **Casey** | *22 April 2026* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: Shop-Ware is the easiest system to navigate. From estimating to sending customers invoices- it makes everything such a breeze. > > **Cons**: There is not a "set alone" button for estimating when customers call over the phone looking for a price- you have to enter ina name everytime just to look up labor to give someone. ----- ### "Very good automotive shop program." — 4.0/5 > **Annie** | *30 June 2025* | Automotive | Recommendation rating: 8.0/10 > > **Pros**: The program is easy to learn and easy to use for technicians and service writers, as well as bookkeepers. The programs helps us communicate with transparency and efficiently with our customers. > > **Cons**: There are many days of lagging and the program not working, many many more days lately than when we signed on a few years ago > > It is still easy to use, a few features that seem necessary to our shop and have been sent off to programming? or design? have never been addressed. Although, customer service is still fast and friendly to work with \& they do help our whenever they can. It's very nice the program is cloud based so accessing shop info can be done off-site. ----- ### "Best Automotive Software on the Market" — 5.0/5 > **Kristie** | *23 August 2021* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: The integration of our business processes was so easy, efficient and fluent. This product is so easy to use that even senior staff that don't welcome change have been very pleasantly surprised by the ease of use. > > **Cons**: When you go to open balances in an account, it shows the notes when I really need the R.O. total instead. I made this suggestion, but haven't heard anything back. Also, I feel the label of the R.O. is irrelevant when viewing balances. > > Customer Service is the best part of this product. No matter what the question, I always get a response right away or directed to the proper person. This is what sets them apart from the competition. ----- ### "Vern's Review" — 5.0/5 > **Vern** | *6 March 2020* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: I love the fact that the customer can approve the work if they are unable to speak on the phone. I like the user friendliness of the program that allows for easy training. I like the fact that we can communicate easily with the customer. I also like that there is a record of everything. The log feature really helps hold my team accountable when it comes to issues with use or customers. I like that just about everything in the program is customize-able. I like the abilities of multishop where we can transfer a technician from shop to shop with ease. > > **Cons**: I strongly dislike the inventory system. I do not like that any time a part is purchased that it adds it to inventory making it very difficult to manage our internal inventory. it would be nice if inventory could be divided into internal and external. I don't like that when texting a customer they have to click a link. Currently with certain phone providers, it prompts the customer to the log in page instead of their RO. I wish there were a way to have a text message conversation with the customer and log it like other programs use. I wish some of the reporting was easier to use and more customizable. I wish there was a way to transfer internal inventory between stores. It would be nice if repair link could integrate. > > Overall anytime there was an issue Support was fantastic to resolve it promptly. When we ask for new features our opinion is taking seriously and they seem to come to life. For multi-shop web based programs available, Shop- Ware is fantastic. ----- Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.co.nz/software/29949/shop-ware?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/29949/shop-ware) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data