---
description: Review of eGain Mail Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: eGain Mail | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Email Management Software](/directory/3433/email-tracking/software) > [eGain Mail](/software/299409/egain-mail)

# eGain Mail

Canonical: https://www.softwareadvice.co.nz/software/299409/egain-mail

> eGain Mail, the leading web-based email management software for customer service, helps companies manage large volumes of customer emails and webforms responsively and effectively. When you respond to inbound inquiries promptly and professionally every time, the exceptional customer service differentiates your company from competitors immediately. 

- Top score in the 2021 Gartner Critical capabilities report for the CRM customer engagement center for digital engagement + knowledge management + automation of engagements

- Top score for “current offering” (that is, product) in the 2021 Forrester New Wave on Digital-First Customer Service. 

An integral part of the eGain suite for customer service, eGain Mail offers:

- Predefined workflows to manage incoming email and webform inquiries.
- Complete customer information and interaction history, across channels, to email customer service agents, enabling informed interactions.
- Service level agreement (SLA) triggers to automate email routing and monitoring.
- Intelligent parsing of the content of all inbound email queries. Ability to send auto-responses and recommend responses to agents.
- Access to the centralized knowledge base that enables call center agents to accurately resolve complex inquiries and processes. The agents can also contribute to the knowledge base and capture invaluable expertise on the fly.
- Comprehensive analytics and real-time alarms for operational performance management

Additional modules:

eGain Secure Message™: A secure email messaging system, that authenticates the customer before allowing the viewing of confidential information. It establishes a secure communication channel between agent and customers to exchange confidential information without exposing information to external networks. It addresses the security and compliance concerns of companies in regulated sectors and their consumers.

eGain Fax™: To route, track, and respond to faxes with the same infrastructure that is used to handle emails and webform submissions.
> 
> Verdict: Rated **4.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 3.5/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: eGain Corporation
- **Founded**: 1997

## Commercial Context

- **Starting Price**: US$1,000.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: Please contact at info@egain.com
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Archiving & Retention
- Autoresponders
- Canned Responses
- Data Recovery
- Email Monitoring
- Queue Management
- Reporting/Analytics
- Response Management
- Routing
- Search/Filter
- Shared Inboxes
- Signature Management
- Spam Blocker
- Whitelisting/Blacklisting

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [Email Management Software](https://www.softwareadvice.co.nz/directory/3433/email-tracking/software)

## Alternatives

1. [Gmail](https://www.softwareadvice.co.nz/software/171529/gmail) — 4.8/5 (13404 reviews)
2. [Google Workspace](https://www.softwareadvice.co.nz/software/344998/google-workspace) — 4.7/5 (17559 reviews)
3. [Microsoft Outlook](https://www.softwareadvice.co.nz/software/399509/microsoft-outlook) — 4.5/5 (2452 reviews)
4. [Microsoft 365](https://www.softwareadvice.co.nz/software/397757/office-365) — 4.6/5 (14077 reviews)
5. [Yahoo Mail](https://www.softwareadvice.co.nz/software/366949/yahoo-mail) — 4.2/5 (850 reviews)

## Reviews

### "My review on e-Gain Mail" — 4.0/5

> **Ashok** | *15 January 2019* | Information Technology & Services | Recommendation rating: 7.0/10
> 
> **Pros**: It has been made user friendly and helpful in customer engagement.
> 
> **Cons**: Product marketing is not that easy to manage with this tool due gap in the technology.

-----

### "Easy way to get touch with business clients." — 4.0/5

> **Verified Reviewer** | *11 March 2018* | Outsourcing/Offshoring | Recommendation rating: 10.0/10
> 
> **Pros**: It is very important to solve every enquiry of business customers even it is small or big. We use it to resolve client queries and send response back to them. It helps to grow business and keep old customers with us.
> 
> **Cons**: It should add a notifcation feature so that in case we received any high important message we can resonse on that mail as soon as possible.
> 
> It provide easy way to communicate with business clients and resolve their queries.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/299409/egain-mail)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/marketing/egain-mail-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/299409/egain-mail> |
| en-GB | <https://www.softwareadvice.co.uk/software/299409/egain-mail> |
| en-IE | <https://www.softwareadvice.ie/software/299409/egain-mail> |
| en-NZ | <https://www.softwareadvice.co.nz/software/299409/egain-mail> |

-----

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