About CharmHealth

CharmHealth, offered by MedicalMine, is a comprehensive suite of healthcare solutions designed to streamline practice management, revenue cycle management, patient engagement, and telehealth services. CharmHealth aims to help providers eliminate obstacles to deliver quality care. The cloud-based products are utilized worldwide, emphasizing the importance of patient access to optimal care and providers' access to advanced technology. With a strong emphasis on scalability, the platform accommodates both large physician groups and growing practices, ensuring a customizable and scalable HIPAA-compliant solution for practitioners. CharmHealth's electronic health records (EHR) system supports efficient care delivery, providing clinical tools to assist healthcare professionals while facilitating simplified access to visit summaries, treatment plans, and integrated AI tools. The patient engagement platform is built to promote prompt access to care, patient-provider interaction, and patient participation in their wellness journey. CharmHealth's practice management solution offers a set of features aimed at enhancing the efficiency and organization of healthcare practices. It provides appointment scheduling with key resources like rooms, IV chairs, etc. Other capabilities include secure document management to transition towards a paperless environment, role-based access control with automatic auditing, and secure messaging for communication between providers and patients. The platform also includes inventory management for medications and supplements, credit card processing for patient billing, and robust analytics and reporting capabilities. Additionally, it provides tools for patient check-in kiosks, real-time insurance eligibility checks, and patient account statement generation. These features support the seamless operation of healthcare practices, optimizing workflows and improving the patient experience. CharmHealth's offerings cater to independent clinics and large enterprises, providing access to analytics, billing, and insurance tools necessary for growth and timely reimbursements for services rendered. Their solutions also include resources such as webinars, podcasts, and a blog series aimed at equipping users with valuable skills and insights. The platform's user-friendly, cloud-based nature allows providers to swiftly onboard and access only the tools and services that align with their specific needs, minimizing unnecessary costs and complexity. CharmHealth provides a robust, user-friendly, and innovative healthcare technology platform, dedicated to enabling quality healthcare while fostering efficiency and engagement in the industry.
CharmHealth Software - CharmHealth EHR system
CharmHealth Software - CharmHealth telehealth solution
CharmHealth Software - CharmHealth medical billing mobile dashboard
CharmHealth Software - CharmHealth RCM dashboard
CharmHealth Software - CharmHealth billing reports & analytics
CharmHealth video
CharmHealth Software - CharmHealth EHR system - thumbnail
CharmHealth Software - CharmHealth telehealth solution - thumbnail
CharmHealth Software - CharmHealth medical billing mobile dashboard - thumbnail
CharmHealth Software - CharmHealth RCM dashboard - thumbnail
CharmHealth Software - CharmHealth billing reports & analytics - thumbnail

CharmHealth pricing

CharmHealth has a free version and does not offer a free trial. CharmHealth paid version starts at US$25.00/month.

Starting Price:
US$25.00/month
Free Version:
Yes
Free trial:
No

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CharmHealth Reviews

Overall rating

4.3
Write a Review!

Feature rating

Value for Money
4.5
Functionality
4.2
Ease of Use
4.3
Customer Support
3.8
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All CharmHealth Reviews

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145 reviews
Julio
Julio
  • Industry: Medical Devices
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5.0
Reviewed on 24/08/2023

Charm for DME Billing

Overall experience

Pros

The best use of Charm for us was having all our patient data in one location that was easily accessible, and well laid out. Ease of use was important in the decision to use Charm. Charm was easy to implement and setup. It is highly customizable and their support is great. It has almost all the features we need to run the practice.

Cons

There is no option for refilling orders for patients. We have to go in and create new encounters each time

Patricia
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 23/01/2025

Great system, cost efficient, high value

I have used for the past 3 years and absolutely love it. They are always upgrading to include and offer more features on both provider and patient side. Great system integration as well.

Pros

user friendly and multiple features with transparent pricing. They are always upgrading to include and offer more features on both provider and patient side. Great system integration as well. Easy setup and plenty of how to videos available on YouTube.

Cons

Support could be a tad friendlier and engaging

Alternatives Considered

Athena, Tebra and Practice Fusion

Reasons for Switching to CharmHealth

Cost friendly for every level from start up to expansion of practice, efficient and built in customization
Verified Reviewer
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
1

3.0
Reviewed on 8/01/2025

Great when it works

If they had good customer support, some way to talk to humans in-real-time, and to escalate to support team members that actually understand the platform, it would be nearly perfect.

Pros

For reference, I am a solo practitioner - so I do everything myself. I know how to set up a hyper efficient clinic and I know clinical workflows from both the physician and admin ends. I am also a full-stack web developer, so I know code and I know tech.

I have done deep dive evaluations of most of the EHR's designed for small practices and functional medicine. Overall, Charm is one of the most flexible and customizable EHR's out there, and for a tiny fraction of the price, and it is the one I have used for 10 years. I was an early adopter (I think I signed on in their first few years). I have watched the platform grow and improve (though some parts have gotten worse).

If you are willing to put in the time to customize your experiene you can do a lot with templates and questionnaires.

Cons

Customer / Tech support is non-existant for real platform issues. They do NOT listen to or respond to feedback when they have made problematic changes to the platform. Customer support mostly regurgitates basic user instructions, and they do not really understand the platform. I usually know and understand the platform better than the support teams (or the onboarding teams). I can't even remember the last time I was able to get a human on the phone or chat... usually I am stuck with waiting a week or more for someone that barely speaks English to gaslight me over email, which means I end up just having to find my own workaround for whatever problem we are having.

I also really wish they would allow us to choose what credit card processor we want to work with. BlueFin is a nightmare and we can't take the risk of working with them (see BlueFin review of overcharging, refusing to close accounts, etc) - because that is the only option, we are having to use a completely different scheduling system so we can charge our cash pay patients. Again, they have been getting bad feedback on BlueFin for more than 5 years, and they just will not listen.

Alternatives Considered

Elation, OptiMantra and Power2Practice

Reasons for Switching to CharmHealth

Price: most were over $200/mo per practitioner, Charm is $25 Flexibility: Charting process, and Questionnaires are more flexible in Charm than any other system I tested... most EHR's did not allow me to customize my intake forms - which is insane.
Kelsey
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 24/08/2024

Charm is the BEST

Great! The clinic workflows enhance patient care and efficiency in the office.

Pros

Charm is easy to use. The EHR supports clinic work flow.

Cons

We needed to customize reports and charm team was helpful

Oluwole
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 25/03/2024

Very customizable

Really good experience. Other than occasional slow response time of technical team, I am pleased.

Pros

Intuitiveness. Easy to use.
Customizable templates, macros, user roles.
Integrated instant messaging for staff, text messaging for patients, fax, referral management.
Ability to customize automation of the RCM.

Cons

Onboarding is brief and not very detailed. However, the intuitiveness sort of compensates. Also, time to response when you reach out for technical support can vary. Sometimes immediately, at other times can take up to a week.

Alternatives Considered

SimplePractice

Reasons for Choosing CharmHealth

Tebra (Kareo) was not flexible enough and did not have robust patient and staff communication ability

Switched From

Tebra

Reasons for Switching to CharmHealth

Better handling of the revenue cycle management
Molly
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
1

3.0
Reviewed on 3/01/2025

Good program, bad support

Frustrating. The tutorials are useless and don't actually help you get up and going. I'm extremely grateful I have another source of income, or I'd be destitute after how many months I've had to go without reimbursement.

Pros

As far as EMRs go, as a solo provider this is a good option. It's affordable and fairly easy to get up and going. It's pretty bare bones, but I've liked it FAR more than Simple Practice, which I found to be so clunky I've switched to Charm.

Cons

The customer service!! You can only contact support via email, and it takes at least a week for any reply. They are NEVER proactive and if you don't know to ask every single minute detail in advance, it won't get done. It's been infuriating and after four months seeing patients, I still haven't been able to bill insurance, all because of Charm!! It has been AGONIZING every step of the way.

Alternatives Considered

Athena

Reasons for Choosing CharmHealth

Simple practice was a terrible platform for prescribers, more appropriate for therapists only.

Switched From

SimplePractice

Reasons for Switching to CharmHealth

Price, ability to implement on a small scale
Shaquita
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
3
Customer Support
1

1.0
Reviewed on 7/08/2024

Terrible customer service

I regret signing up. I signed up in February of 2024 and do not have all features activated that they have charged me for. They also charge a fee for PDMP and its free to access in my state. They also charge to send text reminders.

Pros

It is easy for my collaborating MD to sign my charts. Ability to have multiple locations.

Cons

The customer service sucks! It takes them forever to address tickets. The erx and EPCS set up has taken more than 4 months for me. I trialed another EHR and I was set to go in a week. They seem pretty nonchalant about ehr issues.

Julie
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

4.0
Reviewed on 24/08/2024

Best Customer Service

I have had a very positive experience with Charm and they have been very receptive to our ideas for additions that have helped customize our charting.

Pros

They customer service and IT people are excellent. They take the time to listen, teach and resolve.

Cons

I feel like the analytics could be more robust and I have learned at Charmalot that it is being worked on.

Matilda
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

5.0
Reviewed on 22/10/2024

An Excellent EMR System

Pros

Charm is a user friendly, patient friendly, online EMR system. It has many different features that help to automate many tedious tasks and help take the burden off of smaller clinics/teams. We've had an excellent experience with claims and reimbursement working with their billers, RCM.

Cons

Charm occasionally has small bugs, and the specific team assigned to resolve can sometimes take a while to respond to the inquiry. If their investigation doesn't find any issue, there isn't much follow up-- I wish that they would schedule a virtual screenshare to see the issue happen in real time and help resolve user issue.

Alternatives Considered

Epic and NextGen Office
Addie
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
0

4.0
Reviewed on 28/10/2024

Overall Positive, could use some improvements

Pros

For the most part, Charm is user-friendly and easy to navigate. They have lots of settings to help customize your setup, and it has worked well for both the providers and administrators in our practice.

Cons

Messages are not searchable, so old messages among members get easily lost. The invoices tab in the billing page should allow more space for billing-related notes for each patient.

Sandra
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

4.0
Reviewed on 23/08/2024

Impressive and sustainable

Pros

Access to analytics and metrics promotes realtime awareness

Cons

Print size is too small where the catogorized menus are

Christina
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
3
Customer Support
0

4.0
Reviewed on 30/08/2023

Affordable option

Pros

This is the most affordable option out there and really provides you the option to grow. If you are a new practice and don't need a lot of bells and whistles, then this is a great option. Fancier features cost more.

Cons

My main gripe was with the online booking. There was no way to customize menus or offer links for one service so the patient is presented with every service available for online booking in alphabetical order. No way to change the order unless you get creative with naming of services. There is also only one option for integrated payment processing which was not good for me, especially since that company took 6 months to respond to me about opening an account.

Eveline
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 20/10/2023

Thank you!

Exceptional

Pros

The day I had my EPCS enabled and I was able to eprescribe a controlled substance. Great support team. Timely response to issues.

Cons

I have no negative feedback and have referred many of my colleagues

Verified Reviewer
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
3

5.0
Reviewed on 27/03/2023

Tricky to setup but once it's going it's great.

I was using a different eRx company who suddenly hiked their fees by a huge amount. Charm is free for the first 50 erx's per month, and I don't expect to do more than that.

Pros

Very easy to use, autofills most fields, easy to search on pharmacies and enter patient demographics.

Cons

Was very tricky to set up, had to verify my credentials using my credit agency report, and ran into a few glitches with the Charm software which had to be fixed by tech support who is very slow to get back to me as in about a week between emails. So it took about a month to get it up and running.

Amanda
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5.0
Reviewed on 4/02/2022

Loaded with Features, Expands with Your Practice.

Overall, I'd definitely recommend this to small practices looking for a work horse to help them streamline their practice. It's a bit tricky to use initially, but it's well worth figuring it out. They are also constantly updating and adding features to make my life easier.

Pros

I have been using Charm for almost 2 years now, and once you get it set up right, it generally saves me a lot of time. I'm a solo practitioner, so having all of the integrated features is a game changer for me. It meets HIPAA guidelines, generates personalized templates for supplement protocols, has templates for visit types/different charts, and it is free until you have over 50 clients regularly coming in monthly.

Cons

It has a steep learning curve initially, but it's easy to pick up by watching a few videos. Customer service is also great about getting back to you in a couple of days about any of your concerns or feedback.

Jonathon
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
3

4.0
Reviewed on 11/12/2021

Cost-effective full-featured EHR

Pros

For the price of the product, you receive a lot of features that are missing or outdated in other EHRs. The RCM team also can do a great job handling your claims.

Cons

Some of the features require you to exit your current window to add or find information and then return to the current window. This breaks the smooth workflow and adds some time to completing some of the encounters.

Mignon
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
1

5.0
Reviewed on 1/12/2021

Customizable, Affordable, but Customer Service may take DAYS!

Outside of issues with electronic prescribing and customer support- which are SIGNIFICANT!, the EHR is otherwise almost perfect for my clinic. I am hoping they can figure our a more robust customer service, or better train their frontline employees to really make this a 5 star EHR.

Pros

Easy to use and get started. Customizable templates and a library of emails, consents, visit templates, etc are available to use from day one.

Cons

Customer service by phone is not available 24/7 as advertised. The support by phone is not knowledgeable to help on most issues, and frequently I have to figure the issue out myself. There can be a 2-3 day delay waiting to have your issue resolved from India. For some issues that's okay, but several times not my electronic prescribing has been offline for more than 2 days with patients suffering tremendously as a result, especially when it comes to pain management- even with my cancer patients. No rush or expedited service. Definitely almost kills the deal for me. This aspect in particular creates major ripples and has probably cost me 3 patients (roughly $6000 in income plus whatever bad reviews I get based on not being able to help them in a timely fashion). I have used 2 other prime time EHRs and never experienced such unacceptable support delays.

Verified Reviewer
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

5.0
Reviewed on 18/01/2019

For a small medical practice it's a good investement

Having the billing and collections reports intergated to the EHR makes a huge positive differnece, and the price is very reasonable to services rendered.

Pros

I like being able to see waht colleagues are doing with my patinets, and also like the intergrated billing and messaging support. having everythign on one place makes patinet care easier. I also enjoy being able to see patient messages and appointment requests via my cell phone app

Cons

I can't pull up a patient chart on my cell phone app, which makes answering specific questions ont he go difficult. Charm also lacks larger intergration of hospital visits-- we ahve to have other doctors fax results/ notes and enter them manually which can be a bit of a pain and hinderance to patinet care

Lisa
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Features
2
Ease of Use
2
Customer Support
1

2.0
Reviewed on 27/08/2021

Don't use RCM BILLING unless you have a lot of time to waste

BILLING sucked and minimal support.

Pros

ease of charting and similarity to EPic chart notes

Cons

BILLING and pre setting up for insurance

Shannon
Shannon
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

5.0
Reviewed on 20/11/2017

A but challenging to learn initially, but am really enjoying it

ease of access, secure, easy to review charts, HIPAA compliant

Pros

I love having integrated labs, scheduling, chart notes and billing-- having everything in one place is very helpful and convenient. I also like having HIPAA compliant messaging, and an iphone feature where I can see my schedule and treatment rwequests.

Cons

the iphone app is a bit clunky and if a patient emails with a questions I can't access their chart.

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Features
2
Ease of Use
1
Customer Support
2

2.0
Reviewed on 29/01/2021

1990s style is not ChARMing at all

Pros

It appears to have all the features required.

Cons

System is 4 panes arranged horizontally with no way to resize. Messages are displayed in the right-most pane, but on a tablet or phone that pane is squished so you only see a couple characters per line. The website is Buggy, as customers were unable to read messages this week. ChARM isn't responsive to customers, must have authorized contact forward bug reports to ChARM to get them fixed. Also the system does not allow providers to adjust message limits - which is definitely needed during covid lockdowns. There are better solutions out there.

Response from MedicalMine

Thank you for your feedback! We're sorry to hear about your experience. We would love to connect up with you to see if your problems can be corrected. If you're open to discussing this further, please email me, Ranjani at [email protected]. We'd greatly appreciate the opportunity to make things right and work toward a smoother experience.

Replied 8/02/2021
Feras
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
3

4.0
Reviewed on 12/04/2022

CharmHealth

Overall, I have been pleased with CharmHealth. I have had to create my own reports, 3-4 in order to generate the data that I need. However, the team is always helpful and the RCM team is the best team we have ever used in Revenue Management.

Pros

CharmHealth is an easy to use and adaptable EMR for any practice. It is user friendly and produces reports that allow Practice Admin view the operational success of the practice.

Cons

Data reporting capabilities, Interaction with patients with Data, Text messaging limitations, ability to custom create more unique practice templates outside of dropdown options etc.

Susan
  • Industry: Medical Practice
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 21/12/2020

Charm EHR for Psychiatric Private Practice

Overall, I am very pleased and feel excited to start to use even more features that I am using right now. I would recommend Charm to anyone starting in private practice in psychiatry. I am very grateful I found Charm!

Pros

I have found Charm quite straightforward for writing notes and managing patients's charts. I moved to Charm from 11 years of paper charts and was certainly nervous to move to an electronic record. I heard from a colleague that Charm had fabulous customer support and that is what made me give it a try. I absolutely can say that I have gotten excellent customer support from Charm. I feel that I still have a lot of functionality of Charm to understand better but what I am using right now meets my needs and I am sure that as I explore more of what Charm has to offer as an EMR my practice will get even more efficient. I went from being scared to start an EMR to excited to have one in 3 weeks with the excellent support. That is pretty awesome!

Cons

I really can't say yet what I don't like about Charm because I have not fully started working with all that charm offers. It's a little overwhelming to get started but I feel Charm support staff helped me through that.

Valerie
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 12/04/2022

Charm is GREAT!

Wonderful!

Pros

Love how user friendly it is! Only takes a few hours to train new employees versus days. Lots of easy access features, love how you can access patient charts at any screen, etc, Support is very helpful and timely in responding!

Cons

That canceled appointments stay on schedule if cancelled at last minute.

Renee
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0

5.0
Reviewed on 22/08/2018

Switched from Practice Fusion and Love this Full Feature EHR

We switched to Charm when Practice Fusion moved from their free model. Honestly, I like this software better. It is more customizable and has more included features. It runs fast, is always up, sends text appointment reminders for free and voice reminders for a low price.

I probably trialed 20 EHR systems before deciding on this one, and for the features and price point, I couldn't beat it, particularly for a small practice with multiple part-time providers, where we really can't afford to pay high prices per month for provider. Charm charges you for the number of encounters your practice has, so it remains in line with your profits.

We are a mental health practice, and while it's not geared specifically towards this, if you tweak the form templates just a little, it works just fine.

Pros

Very customizable, reasonably priced add on services, receipt printing and accounting, good email options, snotty to send patients custom forms with their initial appointment confirmation, easy repeating of medications/diagnoses/prior note, great price point.

Cons

Nothing really... Except that it's not going to help you very much with MIPS.

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