Bloomerang

Pros

This product is characterized by accuracy in the analysis and management of all areas available within the institution, really wonderful.

Cons

Contrary to what is positive in its use, it cannot be negative

Pros

Intuitive and fairly easy to use. Integrated services with emails and email newsletters. Report system very good. Donations directly populated into donor profile, creates new profile for new donations. A time saver.

Cons

There is no address label feature or a way to directly print an address and name to an envelope.

Alternatives Considered

Reasons for Choosing Bloomerang

Switched From

Reasons for Switching to Bloomerang

Pros

I don't like anything about Bloomerang..

Cons

Bloomerang is an old, outdated CRM with barely functional features, terrible customer service, and broken promises. Bloomerang has online forms that are not functional at all so you have to purchase an upgrade to get functional forms. We purchased two add-ons (Give+ and DonorSearch) and they didn't turn those features on for over 10 months. I have reached out via the chat and email NUMEROUS times and at times, it takes 3-5 days to get a response. Other times, I don't get a response at all. Their platform is not user friendly at all and you often have to take steps in multiple places to accomplish one thing. Due to the breech in contract on their side (not providing Give+ and DonorSearch for over 10 months), I've requested early cancellation of our contract and they refuse. I would not recommend them to anyone.

Alternatives Considered

Reasons for Switching to Bloomerang

Pros

Great out of the box, easy to learn CRM. Love the integrated email system that does almost as much as MailChimp. Reporting is SO easy - you don't have to have a strong understanding of queries, etc. - you just have to understand the concept of filters. Integrated Wealth Research, while limited, is also great.

Cons

Not the most powerful system, but it has what you need as a small nonprofit. Cons are worth accepting for the ease of use - it means employees will actually use it!

Pros

It is super easy to use and it does everything I need it to do. The chat help function is also very helpful and responsive. If I ever run into a problem, they usually have an answer for me within a few minutes. Definitely the best CRM I've ever used.

Cons

We had to create our giving form in another software as the form offered through Bloomerang was not ideal and didn't offer a lot of flexibility or visual interest.

Alternatives Considered

Reasons for Choosing Bloomerang

Switched From

Reasons for Switching to Bloomerang

Pros

It was very user friendly! It doesn't take a lot of technical knowledge to dive in and start using the platform.

Cons

The data migration from our previous platform was tedious and lengthy, but I don't know how that could have been avoided.

Pros

Excellent customer support when I need assistance with setting up custom reports.

Cons

It does not always have all the features I would like it to have, but customer support is always good about helping me figure out a work around.

Pros

Bloomerang is user friendly, provides a lot of education for using its features, and their support is very efficient and helpful when needed!

Cons

That we can't sync it with our quickbooks to help communicate with accounting.

Pros

Bloomerang is one of the top products I refer out to my clients. The product is easy to use, powerful, and the customer service is extremely proficient especially compared to other similar database companies.

Cons

The only thing I'd like to see in the coming years is more integration support for complex fundraising shops. Bloomerang offers a number of integrations, but sometimes they are difficult for the end user at the organization to effective implement.

Pros

Able to use it remotely. Reports are very easy to create.

Cons

App not as fully functioning as the computer versio.mn

Pros

When you have a question, help is there within seconds! I frequently need to pull reports based on a variety of criteria, and their guidance is phenomenal. They don't do it for you, they TEACH you how to do it yourself, so you become more skilled at it! You also can create tasks with due dates to help keep you on track.

Cons

I wish there was a way to temporarily "tag" specific donors when needed for a custom report or email. Instead, I need to create a new custom field that meets the particular need.

Pros

Once we got it set up, Bloomerang is easy to use and makes it easy to keep up with our donations and donors. The Dashboard feature is helpful because it shows our retention rate and new donors immediately.

Cons

The integration process was a nightmare. We had been using Quickbooks and Salesforce. When they were combined we ended up with thousands of duplicate constituents. Bloomerang was not able to filter those effectively for us, and we spent weeks going through thousands and thousands of accounts to clean up our data. We really didn't feel we got the support we needed during the integration process. There are some email features that we wish we had with Bloomerang, like personalizing in the subject line and auto-responder. We've also had times when two different employees will contact customer support and get two different answers to the same question or will get an answer that proves to be incorrect. We haven't been able to do single entries for donations--we still have to enter in Quickbooks and Bloomerang. I feel like there are things we could do with Bloomerang that we're not doing because we don't have a highly technical person on staff to figure it all out.

Pros

I like the charts, reports, ease of use and features that link like Grativid

Cons

I don't really have a least favorite thing.

Pros

i like the CRM which is so user friendly, supportive customer care team makes me love the application

Cons

the application is working well for me, however their contracts are too short this needs to be addressed

Pros

As an all-volunteer organization we like the ease of use and on-going webinars which help us advance our utilization of the system and integration with other systems and processes. Customer support is very responsive and effective.

Cons

At this point in our integration, we have not seen anything we don't like about Bloomerang.

Pros

Ease of use, donor management, reports, letters, email

Cons

Due to its ease of use, there are some limits to functionality. Also when we purchased it their online donor landing page and monthly donor programs were lacking somewhat. I believe they have made some gains with this. We went with a third party that integrates with Bloomerang which works well.

Pros

Bloomerang is very user friendly as is the customer service. It a easy CRM to navigate and figure your way around with, which I really appreciate.

Cons

There are some things that I run up against which I would like different and I always want to know more and to learn more.

Pros

This app is really wonderful. I love this from bottom of my heart. All the features are very easy to understand and its really useful.

Cons

I could not find any demerit with this app.

Pros

The relationship management is very helpful.

Cons

Communication tools are complicated and can be hard to find

Pros

Bloomerang has made it simple to track contributions to our organization. The customer service is convenient and friendly. Star Gospel Mission is glad we chose bloomerang!

Cons

It would be helpful to have the ability to import organizational letterhead for receipt letters.

Alternatives Considered

Reasons for Switching to Bloomerang

Pros

This is the fifth CRM I have used in my career and my favorite by far. The data migration was stress-free and well managed. The product is extremely user-friendly and intuitive and the reporting capabilities are top notch. It's saved me a ton of time over my last CRM in terms of mailings and being able to segment my lists. And whenever I have a question, the online support is very responsive.

Cons

I wish it integrated better with some other services (like Mailchimp and Word). I have created workaround but just being able to import to those would be a lot easier.

Pros

Bloomerang's user-friendly interface and comprehensive donor management features make it stand out among other fundraising software solutions. Its ability to track donor retention rates, send customized emails, and generate valuable reports helps nonprofits build strong relationships with their donors and optimize their fundraising efforts.

Cons

Bloomerang's pricing can be on the higher side, particularly for small nonprofits. The software's cost is based on the number of records in your database, so the more donors you have, the more expensive it can be.

Pros

The ease when donors donate through platform to record their giving history. It is a very user friendly platform (with the exception of building reports) and was pretty easy to figure out.

Cons

There isn't an option to create thorough donor profiles that we could use for larger campaigns. I also would love to see an option for to create reports with any detail we would like to add.

Pros

I switched to Bloomerang about two years ago and this has been a great change. Their customer service and help center is very easy to navigate and a representative responds to your questions within seconds. From step by step instructions on how to pull reports, trouble shooting problems, helping with deleting and importing new constituents, any issues or questions you have they have answer for you within minutes. I love their feature of online webinars that introduce you to their new features and updates. These webinars are extremely helpful and give me the knowledge and information I need to train new employees on this software. Another pro is that they are open to suggestions and improvements. I have sent in a few changes that would make pulling reports easier and updates that will help decrease entering duplicate constituents and they have taken this feedback and acted on it. Several of their new features address the recommendations I have sent them.

Cons

What I like least about this software is that it does not auto populate the city and state when you put in the zip code for a constituents account. This is a feature that I was use to using with other software. This was a helpful feature to have that made data entry easier. I am also not in love with their acknowledgment generator because you can not edit individual letters once they are merged into the Bloomerang template. This is a feature I would like to see, because many of the clients I work with like to add a personal touch to each acknowledgment. We are not able to use Bloomerang for this process because to edit each individual letter we would have to generate acknowledgments one by one, not in bulk, which is very inconvenient and time consuming.

Pros

Our conversion from a more expensive, less user friendly platform was extremely smooth. The training and support is phenomenal. Live Chat Online is highly effective! Other features I like most is the ease of entry, report functions, tracking campaigns and appeals, social media integration, and website integration to name a few.

Cons

Grant tracking is a function I would like to see improve in the system so we can set recurring tasks for reporting and overall grant tracking as a whole.