About Visual Intelligence Portfolio Suite

Software Solutions VIP Suite public sector software was designed to manage public finances with easy and security. It runs on VIP Cloud, a platform that utilizes a trusted resource for cloud-based services. VIP Cloud compatible software: • VIP Accounting • VIP Budgeting & Analytics • VIP Payroll & HR • VIP Utility Billing • VIP AP Automation With VIP Cloud services, you receive: • Total control of your network configuration • Layers of security control powered by AWS • Built-in firewalls and encryption • Data storage protection from power outages, overheating servers, and natural disasters • Daily data backups that provide rapid recovery from any emergency • 99.99% uptime, speed and safety provided by AWS Benefits of VIP Cloud are: • Increases remote access • Accommodates alternative work schedules and remote work • Log in anywhere, any time • Less time needed to support IT infrastructure • Manages cloud-based servers and built-in backups allow your IT team to concentrate on more important tasks • Protected data from any threat • Reduced time performing software updates and manual data backups With the VIP Suite financial software for local governments and utility companies, public organizations can manage their utility billing, budgeting, AR, AP, HR, payroll, and general accounting. Each program also has easy-to-use dashboards and reporting features to allow for painless year-end processes. Organizations will be able to make informed decisions, plan budgets more effectively, forecast more accurately, and maintain better vendor relationships. VIP Suite comes with highly rated customer service and implementation. The team has received an over 99% CSAT (customer satisfaction) rating for the past 6 years. The team solves queries same day, usually in less than 4 hours. It also includes people who have worked in public sector roles, like finance directors, fiscal officers, auditors, clerks, and more. Software Solutions is 100% employee owned, creating a culture of respect and comradery. It has high employee retention, which allows rapport to develop between client and company.
Visual Intelligence Portfolio Suite Software - AP Automation
Visual Intelligence Portfolio Suite Software - Employee Portal Dashboard
Visual Intelligence Portfolio Suite Software - Purchase Order
Visual Intelligence Portfolio Suite Software - Payroll
Visual Intelligence Portfolio Suite Software - Utility Billing
Visual Intelligence Portfolio Suite Software - Employee Portal
Visual Intelligence Portfolio Suite video
Visual Intelligence Portfolio Suite Software - AP Automation - thumbnail
Visual Intelligence Portfolio Suite Software - Employee Portal Dashboard - thumbnail
Visual Intelligence Portfolio Suite Software - Purchase Order - thumbnail
Visual Intelligence Portfolio Suite Software - Payroll - thumbnail
Visual Intelligence Portfolio Suite Software - Utility Billing - thumbnail

Visual Intelligence Portfolio Suite pricing

Visual Intelligence Portfolio Suite does not have a free version.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

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Visual Intelligence Portfolio Suite Reviews

Overall rating

4.8
Write a Review!

Feature rating

Value for Money
4.7
Functionality
4.7
Ease of Use
4.7
Customer Support
4.9
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All Visual Intelligence Portfolio Suite Reviews

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59 reviews
Emily
  • Industry: Government Administration
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 25/10/2024

This is the software you’ve been hoping for!

I love the software and the team! The software is extremely user friendly and the company is actually open to my feedback and recommendations.

Pros

Efficiency! Whether it’s budget, purchasing, or planning my turn around time is at food speed!

Cons

Department users struggle with purchase order adjustments

Response from Software Solutions

Thanks for the feedback and recommendation! We appreciate you!

Replied 5/11/2024
Jane
  • Industry: Government Administration
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 7/11/2024

Excellent. Exceptional.

Exceptional. Great customer service with insight.

Pros

Easy to use, exceptional accounting system

Cons

I don't have any issues with the VIP suite.

Response from Software Solutions

Thanks for the positive feedback!

Replied 18/11/2024
Laura
  • Industry: Government Administration
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
0

5.0
Reviewed on 23/10/2024

Visual Intelligence Portfolio

Pros

Ease of use and variety of functionality available

Cons

Would love to see increased ability for automation and imports

Response from Software Solutions

Thanks for the feedback! We're always trying to improve, so hearing what our customers think is good.

Replied 4/11/2024
Brenda
  • Industry: Government Administration
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 25/10/2024

Payroll & A/P

Love this software and having 40 years experience I have worked with many softwares doing accounting

Pros

Going over all the areas and talking with the experts to figure out ways to improve my job and work smarter not harder.

Cons

On the cloud it spins and times out alot

Response from Software Solutions

Thanks for the feedback!

Replied 5/11/2024
Amanda
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 24/10/2024

Chief Deputy Treasurer

i feel i have learned more about VIP it was so nice to talk to others about how to trouble shoot

Pros

county table was so nice to have the open discussion with the other counties

Cons

I honestly can’t say i had any i enjoyed all classes i attended

Response from Software Solutions

Thanks for the feedback about our annual user conference and software! We're glad you enjoyed it!

Replied 6/11/2024
MISSY
  • Industry: Government Administration
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

4.0
Reviewed on 21/05/2024

Good software choice

I feel like I become more comfortable with VIP each day. There are still a few more areas that I will become more comfortable with with use. I do feel like this system will be much more accurate in the tracking of cash.

Pros

I love the Customer service. [sensitive content hidden] is amazing and has been very helpful and attentive. I cannot say enough good things about her.

Cons

The transition was rough especially since we did not track bank balances in EGOV.

Response from Software Solutions

Missy, thank you for the review! We pride ourselves on our customer service and are constantly pushing ourselves to improve the transition phase. We appreciate the feedback so we can grow, improve, and create the ideal customer experience.

Replied 28/05/2024
Cindy
  • Industry: Government Administration
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 14/07/2023

City of Oakwood's Experience with VIP

As we move to a paperless environment, the system has assisted in that process. Ease of use has allowed many non finance users to run reports and find the information they need to do their job.

Pros

The ability to drill down into the detail and move seamlessly through the system is key to what we were looking for when we selected Software Solutions VIP. Ease of use and consistency between the various modules make the software intuititive.

Cons

Integration of the software into our processes was not difficult. We would still like to see improvement in some of the data entry functions (ie. accounts payable.)

Response from Software Solutions

Thank you for the kind review! We always try to provide the best quality products and services to our customers, and we're happy for any feedback.

Replied 17/07/2023
Linda
  • Industry: Libraries
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5.0
Reviewed on 26/10/2023

VIP is a great investment

I have been able to acclimate myself pretty well even without going through the proper training process—tech support has been patient with me and very helpful. It’s reassuring when I have an audit, if I need help finding an answer, SSI support will more than likely be able to help me find the solution.

Pros

Very user friendly, education options are very useful, and the tech support is great!

Cons

If we don’t pay for a certain aspect of VIP, ie, Utility Billing, I think it should be grayed out so we can’t use it; would eliminate opening something that serves no purpose.

Response from Software Solutions

Thank you for the feedback! We're so glad we have helped and will continue to support you. Thanks for the ideas; we'll take them to our development team.

Replied 30/10/2023
Libby
  • Industry: Accounting
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 25/10/2024

Accounting & Payroll Specialist

I am very experienced with VIP. I do the budget transfers, payroll and accounting, and pay invoices after posting payroll.

Pros

How easy the software is to use, and it does a lot of the work behind the scenes without having to create a lot of matching journals.

Cons

There is nothing that I can think of that I do not like with the VIP software.

Response from Software Solutions

Thanks for the positive feedback! We appreciate it!

Replied 5/11/2024
Kasha
  • Industry: Government Administration
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5.0
Reviewed on 23/10/2024

Highly recommended

Overall it's a great product and fairly easy to use.

Pros

It's comprehensive and reliable with broad functionality to meet the needs of many departments within the township.

Cons

I want more options in the column chooser so I can get to the same information on multiple ways.

Response from Software Solutions

Great feedback! We appreciate the detail! Let us know what specific information you want in the grids.

Replied 4/11/2024
Sherry
  • Industry: Government Administration
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 21/08/2024

VIP User review

Overall experience with VIP is satisfying.

Pros

User friendly. Support staff very helpful.

Cons

Some limitations within payroll. For example, the max allowed on accruals doesn't move when employee years of services moves from one tier to the next.

Response from Software Solutions

Sherry, thanks so much for the review! Love the feedback.

Replied 27/08/2024
Ronda
  • Industry: Government Administration
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 25/10/2024

VIP it is worth it's weight in gold

It has streamlined our procedures. The storage of all the extra paper work is minimal. Data is easy to retrieve.

Pros

The Ease of using and accuracy. The ability to check and monitor all the other entries from other departments.

Cons

Small learning curve until you get used to using it. But worth learning and the more you use the more extra fun bells and whistles you find.

Response from Software Solutions

Thanks for the positive feedback! We love hearing it.

Replied 4/11/2024
Elizabeth
  • Industry: Government Administration
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 15/10/2023

VIP Payroll

Overall, VIP has been an improvement over our prior eGov software, and made our jobs easier. Unfortunately, there are many features we're unable to use because departments are not willing, so I'm sure we haven't even touched the surface of what VIP can do!

Pros

Everything is at my fingertips; can be set up to access from any location; able to add a lot of info and notes in employee files; quicker payroll processing than prior software; can customize reports and grids; easy to pay invoices; good support; good instructions/reference tools on website; after a phone call with support, they send a summary email of what they helped with so you can save for future reference; can eliminate paper processing by using workflow.

Cons

Settings are very embedded, especially defaults. If there's a problem, it's hard to find where to go to fix it, and sometimes the fix needs to be done in multiple areas. Sometimes monthly, quarterly and yearly report totals are off a couple pennies and don't match.

Response from Software Solutions

Thanks for the feedback! This gives us vital information about your process so we can look into improving our software. Love the kind words, too! We appreciate you.

Replied 16/10/2023
Debbie
  • Industry: Government Administration
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
5

4.0
Reviewed on 24/10/2024

VIP rocks!

Good - is there a suggestions box on support?

Pros

Support is very patience and understanding

Cons

Some things missing for grid sorting would be nice to give suggestion

Response from Software Solutions

Thanks for the feedback! You can give us specific feedback through creating a ticket or via the contact form on our website's Contact Us form. We'll see it and get it into the right hands and they'll contact you for more details if needed. We love suggestions!

Replied 5/11/2024
Maura
  • Industry: Government Administration
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 15/08/2024

Extremely Satisfied

I am extremely satisfied with the attentiveness to my problem, and it was resolved in a timely matter.

Pros

I received service via phone call and even though the call came after business hours, an email was sent with detailed instructions on how to resolve my question/concern. A follow up phone call and email was also given the next day to make sure everything was resolved.

Cons

I do not have any dislikes at this time.

Response from Software Solutions

Thank you for the kind review Maura! It's our goal to respond to tickets as quickly as possible. We appreciate you!

Replied 23/08/2024
Patti
  • Industry: Government Administration
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 10/10/2023

Visual Intelligence Portfolio Suite is the best software for our use

VIP has made separating our data for the required State of Ohio annual report (Hinkle) much easier. With eGOV, we had to separate items on spreadsheets which took hours. Now, with VIP, we can code the accounts ahead of time and VIP will combine the amounts for us. That alone has made VIP worth it. But we also love that it's easier to interpret the data and it's easier entry.

Pros

The integration from our old data to VIP was simple and accurate. VIP offers more functions and protections than our old system. It's much more difficult to make simple mistakes that were often made with our last system. VIP is very user friendly and we love the new functions that make our data more accessible to our auditors.

Cons

There were some hiccups with the payroll module and our data but those may have been worked out. We were previously on eGOV, and while VIP is much more updated, there were some reports and data that were easier to find in eGOV. However, my biggest complaint is that, personally, I'm a keyboarder. I prefer to tab through entry boxes and use keyboard shortcuts to update the screen, etc. I'm unable to do those with VIP and I find myself stumbling back and forth between the keyboard and mouse, which can be frustrating and time consuming.

Response from Software Solutions

Thanks for the feedback! We can see how the keyboarding differences can be frustrating, but we appreciate you sharing your experience so we can move forward and make your life easier. Glad to have served you for over 20 years!

Replied 16/10/2023
Arica
  • Industry: Government Administration
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 11/10/2023

VIP gives you all the support you need.

I have never worked with a software company before like VIP and at first it was very scary to me, but with the support of the employees with VIP I have gotten the support needed to accomplish my job. The VIP system is very user friendly and if you get stuck you just just put a ticket in and someone will be with you shortly to help you out, which says a lot about a product. VIP comes highly recommended by me.

Pros

What I like most about VIP is how there is so many reports that are available to you when it comes to vendor payments, payroll, and accounts. The support line is also a great help. The employees there are so nice and willing to help you out anytime. I couldn't do my job without them.

Cons

What I don't like about VIP is adding a job to an employee. If they move to a different position I just would like to document it in the memo and just change the title because transferring accruals and making sure everything is set up correctly is time consuming.

Response from Software Solutions

Thank you for the kind words! We love to hear about customer experiences and your pain points so we can constantly improve our software. Your feedback is valuable and we appreciate you!

Replied 16/10/2023
Teri
  • Industry: Government Administration
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 14/09/2023

VIP-Paperless Workflows - Great Customer Service - Easy to Use

VIP is positive overall! VIP solves the transparency issues that the Township had with its internal departments. We are able to train new staff pretty quickly due to its user-friendly environment. The ability to remove the cumbersome task of processing everything on paper makes VIP so wonderful. The township no longer has to pass paper purchase orders to be manually signed, manage paper invoices, file paper invoices, store paper invoices in boxes for the retention period required. It saves us so much time!

Pros

Love the workflows, paperless environments, ability for all departments to be able to run reports and or review grids to get information they need. The workflows provide internal controls in the purchasing process that are seamless after they are set up.We have had great results in training new staff on VIP in the area of creating requisitions and paying invoices. Our auditors didn't have to come on-site for our most recent audit as they were able to access so much of our information using VIP!We can import payroll from our timekeeping software.Customer service is AMAZING!

Cons

Would love to see more development in the reports area. The grids are great for reports but sometimes I need more information than what is provided and need to run a couple of reports to combine information for what we need. An all-inclusive reporting, budgeting, forecasting package would be a helpful addition.

Response from Software Solutions

Thank you for the feedback! We love hearing about our customers' needs and send all feedback to the development teams for review. Glad we're able to help the township out!

Replied 15/09/2023
JONDA
  • Industry: Government Administration
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 6/06/2024

City of Ironton Payroll

The trainers have been excellent and made this learning experience smooth. It is beginning to come together for me and my help tickets have been answered promptly and thorough. Thanks [sensitive content hidden] !

Pros

VIP has brought our system to a new level and has made processing payroll easier for me

Cons

I have problems with for example setting up a new employee - I feel like it is not streamlined but I am my way through after a few times of entering them.

Response from Software Solutions

Thank you for the feedback! We're continually trying to create a better customer journey and experience, so every bit of feedback helps. We appreciate you!

Replied 20/06/2024
Virginia
  • Industry: Government Administration
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 7/11/2024

Accountant

The transmission was smooth. [sensitive content hidden] is always just a phone call away!

Pros

The ease of entry friendly to use and drop-down boxes.

Cons

The change from using egov for so many years. I think close to 35 years.
[sensitive content hidden] would know. I guess you can teach an old dog new tricks!

Response from Software Solutions

Thanks for the feedback and loyalty! We appreciate you!

Replied 18/11/2024
Maggie
  • Industry: Government Administration
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 14/08/2023

VIP Review

The ease and efficiency of the VIP system is a huge benefit in providing the administration and residents of the City with the financial information that they need.

Pros

VIP is very easy to navigate, drill down features make researching very simple, copying feature is a great time saver especially for journaling and entering requisitions, corrections are easily fixable, and option to open new month and still continue to make adjustments in previous month is helpful especially during busy months and when end of month time is limited. There are many other great features that I probably haven't mentioned.

Cons

Haven't really found any issues with VIP that I do not like.

Response from Software Solutions

Thank you for the feedback! We're so pleased we've been able to help your city out!

Replied 21/08/2023
Anne
  • Industry: Government Administration
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
5

4.0
Reviewed on 3/10/2023

Very helpful for a Beginner user

Overall it has been very positive and the support staff have been excellent to work with.

Pros

My transition into payroll specialist for the county I work for was not one where the previous individual I was taking over for stayed and trained with me to make the transition smooth. The support staff with VIP has been incredibly helpful with any support ticket I have entered and have essentially trained me in my new position. Once learning how the software works, it is easy to navigate the system. I have just started using the knowledge base on the support site and it is highly useful for the many questions and issues that come up in this new position I am in.

Cons

It would be nice to be able to lock offices out of payroll when I begin processing payroll just for security reasons. I am very new to processing payroll and don't have much experience with other systems, so I might have more to say next year!

Response from Software Solutions

Thanks for the feedback! We do have a flag function to not allow people to adjust time while it is clicked. We also have a permissions function that may help. We would love to help you explore this further! If you call in and let us know what you want to do, our Customer Support team can help.

Replied 11/10/2023
Megan
  • Industry: Utilities
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 23/08/2023

Why you should use VIP/SSI

The customer service reps respond quickly. They are patient, friendly and they are there to help you.

Pros

I was overwhelmed when I started this new position as the Utility Billing technician, however, the software and the customer service reps are there to help you.

Cons

I can't think of any cons. Before my time, our finance department used CMI. They switched over to VIP/SSI in 2019. I've heard nothing but good things since they switched.

Response from Software Solutions

Thank you for the review! We pride ourselves on our customer service and have some truly great people who help our customers. So glad we can help and provide you the service you want and need!

Replied 25/08/2023
Penny
  • Industry: Government Administration
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

4.0
Reviewed on 29/10/2023

Easy to use and easy to get information out

This has been a great experience which I’m glad we took the time to change over to

Pros

I like that the more information you put into the system the better the information you can get out. No more digging through papers to find the information you need

Cons

Training can be confusing since there is many ways to get the same information out of the system

Response from Software Solutions

Thank you for your feedback! We do include several redundancies within the system, but we're constantly trying to improve our training to help our customers.

Replied 30/10/2023
Nikki
  • Industry: Utilities
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 24/07/2023

Great product!

Pros

I love how user friendly VIP is and being able to customize the grids to your preference is great.

Cons

I really can't think of anything VIP is missing right now. As we think of things that could be helpful we put requests in. SSI has multiple updates each year that adds a lot of the requests from users. Their team is very responsive to what the users ask for!

Response from Software Solutions

Thank you for the positive feedback! We try to give our customers what they want. Glad we could help out!

Replied 2/08/2023

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