---
description: Review of TSM Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: TSM | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Field Service Management Software](/directory/4540/field-service/software) > [TSM](/software/296299/tsm)

# TSM

Canonical: https://www.softwareadvice.co.nz/software/296299/tsm

> TSM Evolution is a Cloud-based operations and field service management solution hosted within the Australian based Amazon Web Service (AWS) Environment. This comes with the current best in class security and backup protocols.

TSM Evolution is a comprehensive yet fully configurable business management solution, providing the required flexibility to properly manage your field service operational workflow requirements and allows users to access their data anywhere, at anytime.

TSM Evolution features scheduling management, asset preventative maintenance, and inventory management. Financials are handled with quoting, purchasing and supplier management, operational accounts receivable, and accounting integration. Comprehensive time management includes detailed timesheets captured in real time. TSM Mobile Solutions allows for mobile field agents to utilize the software and our business reporting feature allows customers to view all the metrics of their business.
> 
> Verdict: Rated **2.3/5** by 3 users. Top-rated for **Features**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **2.3/5** | 3 Reviews |
| Ease of Use | 3.3/5 | Based on overall reviews |
| Customer Support | 2.0/5 | Based on overall reviews |
| Value for Money | 2.0/5 | Based on overall reviews |
| Features | 3.5/5 | Based on overall reviews |
| Recommendation percentage | 0% | (0/10 Likelihood to recommend) |

## About the vendor

- **Company**: The Service Manager

## Commercial Context

- **Starting Price**: A$45.00
- **Pricing model**: Per User
- **Target Audience**: 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Australia, India, Malaysia, Singapore, Thailand

## Features

- API
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Billing & Invoicing
- Calendar Management
- Contact Database
- Contract/License Management
- Customisable Forms
- Customizable Fields
- Dispatch Management
- Drag & Drop
- Electronic Signature
- File Storage
- GPS
- Inventory Management
- Maintenance Scheduling
- Mobile Access
- Online Time Clock

## Integrations (17 total)

- Fuuz
- MYOB Acumatica
- MYOB Business
- MYOB Greentree
- MyObjectives
- Myobis
- Oracle Energy and Water
- Pronto
- QuickBooks Payroll
- QuickBooks Time
- Reckon One
- Reckon Payroll
- Reckon.ai
- Scala
- Urbanise

... and 2 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base

## Category

- [Field Service Management Software](https://www.softwareadvice.co.nz/directory/4540/field-service/software)

## Alternatives

1. [FieldPulse](https://www.softwareadvice.co.nz/software/109782/fieldpulse) — 4.6/5 (411 reviews)
2. [Jobber](https://www.softwareadvice.co.nz/software/3660/jobber-lawncare) — 4.6/5 (1420 reviews)
3. [Skimmer](https://www.softwareadvice.co.nz/software/89281/skimmer) — 4.9/5 (226 reviews)
4. [Connecteam](https://www.softwareadvice.co.nz/software/109560/connecteam) — 4.6/5 (5058 reviews)
5. [Fieldd](https://www.softwareadvice.co.nz/software/101498/fieldd) — 5.0/5 (140 reviews)

## Reviews

### "TSM Could be so much more" — 2.0/5

> **Stejonis** | *16 October 2014*
> 
> PROS: Easy to learn, fast post to MYOB, good scheduler \& stock control.
Cons: too many faults after TSM remote updates, job data lost many times from tech's tablet pcs, updates cause grief. Remote sync issues. Very poor asset handling, no auto fill fields on ID\# or SERIAL no of equipment.   
Slow in operation even with latest server \& PCs. Reports good but not simple to set up. User guide  not comprehensive, needed TSM rep at our office to do basic invoice \& report set up and it is costly. Always a problem after every update - Beware. Would change if I could find a better  system.

-----

### "The product always needs support to fix problems all the time poorly set up" — 2.0/5

> **Robert** | *3 July 2020* | Facilities Services | Recommendation rating: 0.0/10
> 
> **Pros**: the software is good when it works
For what we wanted
> 
> **Cons**: Never been able to get tablets to work properly 
Poor interface, time consuming
The software fails after updates loss of data
Altering invoice layout caused system crashes
They blame your computer for the software crash
When its web based on there system
> 
> they don't like you to complain, when you pay them for there service
They may own the software but we purchase the rights to use it 
And it should work 
Its meant to save time and money what a joke it costs you more time than it saves

-----

### "Used TSM for a long time and grew out of it" — 3.0/5

> **Jack** | *19 June 2023* | Construction | Recommendation rating: 0.0/10
> 
> **Pros**: TSM was easy to use and because we used the local version (not web based) it avoided alot of the issues you have with web based formats. TSM was easy to use and provided a good work flow
> 
> **Cons**: TSM didn't move with the times, the product that we were using didn't really changed in the 7+ years we were using it. the costs increased and the speed slowed
> 
> TSM serviced our company very successfully for a long time. but the product became too slow and didn't move forward with the times. I believe that they may have more products that could have serviced us better but they were never suggested or offered

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/296299/tsm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/field-service/tsm-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/296299/tsm> |
| en-GB | <https://www.softwareadvice.co.uk/software/296299/tsm> |
| en-IE | <https://www.softwareadvice.ie/software/296299/tsm> |
| en-NZ | <https://www.softwareadvice.co.nz/software/296299/tsm> |

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