--- description: Review of SmarterMail Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SmarterMail | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Email Management Software](/directory/3433/email-tracking/software) > [SmarterMail](/software/293778/smartermail) # SmarterMail Canonical: https://www.softwareadvice.co.nz/software/293778/smartermail Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/293778/smartermail?page=2) > SmarterMail is the only email and collaboration server on the market that offers native support for MAPI, the protocol that powers Microsoft Exchange and gives Outlook users features such as public folders, delegation, and more. Available on Windows or Linux, SmarterMail also offers lower hardware requirements, superior stability, and reduced maintenance costs, giving it a significantly lower Total Cost of Ownership (TCO). Features include instant access to webmail, messaging, desktop and mobile synchronization (true EAS integration in addition to WebDAV), user collaboration, organizational collaboration items (contacts, calendars, tasks, and notes), online audio/video meetings, live text/audio/video chat, cloud storage integration, and more. > > Verdict: Rated **3.9/5** by 12 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 12 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 3.8/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 3.6/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: SmarterTools - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$499.00 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: Exchange-level features at a fraction of the cost\! - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Danish, English, European Portuguese, French, German, Italian, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Archiving & Retention - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - Data Recovery - Drag & Drop - Email Distribution - Email Marketing - Email Monitoring - Email Templates - Inbox Management - Multiple User Accounts - Prioritisation - Queue Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Email Management Software](https://www.softwareadvice.co.nz/directory/3433/email-tracking/software) ## Alternatives 1. [Gmail](https://www.softwareadvice.co.nz/software/171529/gmail) — 4.8/5 (13325 reviews) 2. [Google Workspace](https://www.softwareadvice.co.nz/software/344998/google-workspace) — 4.7/5 (17483 reviews) 3. [Microsoft Outlook](https://www.softwareadvice.co.nz/software/399509/microsoft-outlook) — 4.5/5 (2425 reviews) 4. [Microsoft 365](https://www.softwareadvice.co.nz/software/397757/office-365) — 4.6/5 (14033 reviews) 5. [Yahoo Mail](https://www.softwareadvice.co.nz/software/366949/yahoo-mail) — 4.2/5 (846 reviews) ## Reviews ### "Good, but limited." — 5.0/5 > **Matheus** | *16 April 2020* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Easy to set up; Solve the problem to be solved; Can configure multiple domains. > > **Cons**: The message queue system hangs easily; The settings are saved in XML files, making it easier to lose data. > > It was one and it is still a good experience, we keep it in production. Great for those who want to implement a product quickly. ----- ### "Very powerful Mail Server\!\!" — 5.0/5 > **Verified Reviewer** | *31 July 2018* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: This is a very powerful, and cost effective mail server. I've used this for over 10 years and have seen VERY frequent, non-stop upgrading of features this whole time. Cost is very reasonable compared to other solutions like Exchange. > > **Cons**: There's really nothing I can say about this. I used to not like the mobile integration, but SmarterTools REALLY improved on this. ----- ### "Stay far away from Smartermail if you want "exchange features" as they don't work" — 2.0/5 > **Verified Reviewer** | *12 November 2024* | Information Technology & Services | Recommendation rating: 3.0/10 > > **Pros**: Mailserver as it comes in initial form works very well as long as you want pop and IMAP. > > **Cons**: MAPI/EWS implementation simply was done wrong. They chose Json file format which lends to sever limitations on calendar items, ran into massive issue with legal office. They charge rediculous fee to maintain product and provide little support, everything is a cost per ticket if you need someone to help otherwise it takes a day to get a response assuming its not late afternoon thursday\!. > > Lastly their support is available only 4 days of the week. Simply rediculous\! Do they seriously think noone works on Friday? We will never recommend this product to anyone because of this. ----- ### "SmarterMail is a reliable mail server app" — 4.0/5 > **Chris** | *15 July 2021* | Design | Recommendation rating: 5.0/10 > > **Pros**: We have had just about no issues using SmarterMail for our mailserver management needs. It provides many features required for managing many of our client's email services and accounts. We also have clients who use it as their email client and have very few issues. > > **Cons**: Blacklisting and whitelisting isn't as locked down as it should be. Some blacklisted or spam identified emails get through after tagging. This is frustrating at times. > > Overall we are happy with SmarterMail as our mail server management tool. We manage email for over 80 clients with very little issue or concern. So peace of mind is what Smarter Mail gives us. ----- ### "Multiple deployments that we support" — 5.0/5 > **Dab** | *22 February 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: It is rock solid stable, the user interface is intuitive, clean and easy for the users to adapt to. It is affordable (much more than affordable than Exchange) for the small to medium business and makes for a great solution. The support has been good and we have had VERY few issues over the years. > > **Cons**: It is not as powerful and as seamless as exchange (which we also host). The third party spam \& AV filtering they have integrated is not very good (we have went to a TrendMicro Hosted Gateway solution to fix this). The chat feature has not been well received by my clients. > > We have been using SmarterMail for 10+ years. We host several clients (Multiple domains for multiple years) on one of our Smartmail VM's, and have deployed this as on premise solution of a number of other clients. We have been through many versions and are still very pleased with the product as are our clients. We can host with, make money with it, and have have happy customers. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/293778/smartermail?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/293778/smartermail) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data