---
description: Review of MetaCaseDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: MetaCaseDesk | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Online Help Desk Software](/directory/3529/online/software) > [MetaCaseDesk](/software/29369/metacasedesk)

# MetaCaseDesk

Canonical: https://www.softwareadvice.co.nz/software/29369/metacasedesk

> MetaCaseDesk is a helpdesk management solution that can be deployed either in the cloud or on-premise. The solution caters to small and midsize businesses across multiple industries. It allows users to offer support through a ticket-based portal.


MetaCaseDesk allows customers to submit tickets through multiple channels. Users can manage support within a dedicated portal with administrative permissions on the backend. Customers can also access the portal to generate or review tickets.


Additional features include report generation, multiple business unit management and automatic ticket management. Users receive personal training sessions and ongoing technical support to resolve critical systematic issues. The solution supports authentication modes such as active directory (AD), cross-domain authentication, custom login/ password and web services for users. It allows users to view tickets without logging into the system


The solution can be purchased either on a per server basis or on a per user per month basis. Support is offered via an online forum and email.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: MetaOption
- **Location**: Jersey City, US
- **Founded**: 2005

## Commercial Context

- **Pricing Details**: Please contact MetaCaseDesk directly for pricing information.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- Knowledge Base Management
- Ticket Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support
- 24/7 (Live rep)

## Category

- [Online Help Desk Software](https://www.softwareadvice.co.nz/directory/3529/online/software)

## Related Categories

- [Online Help Desk Software](https://www.softwareadvice.co.nz/directory/3529/online/software)
- [Help Desk Software for Schools](https://www.softwareadvice.co.nz/directory/3857/schools/software)
- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)

## Alternatives

1. [LiveChat](https://www.softwareadvice.co.nz/software/27068/livechat) — 4.6/5 (1723 reviews)
2. [Zoho Assist](https://www.softwareadvice.co.nz/software/392373/zoho-assist) — 4.7/5 (1406 reviews)
3. [Freshservice](https://www.softwareadvice.co.nz/software/436317/freshservice) — 4.5/5 (714 reviews)
4. [Spiceworks Cloud Help Desk](https://www.softwareadvice.co.nz/software/365499/spiceworks-network-management-software) — 4.4/5 (584 reviews)
5. [Notion](https://www.softwareadvice.co.nz/software/123247/notion-remote-work) — 4.7/5 (2736 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/29369/metacasedesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/help-desk/metacasedesk-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/29369/metacasedesk> |
| en-GB | <https://www.softwareadvice.co.uk/software/29369/metacasedesk> |
| en-IE | <https://www.softwareadvice.ie/software/29369/metacasedesk> |
| en-NZ | <https://www.softwareadvice.co.nz/software/29369/metacasedesk> |

-----

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