--- description: Review of PHPKB Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: PHPKB | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/1884/knowledge-management/software) > [PHPKB](/software/290474/phpkb) # PHPKB Canonical: https://www.softwareadvice.co.nz/software/290474/phpkb Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/290474/phpkb?page=2) > Accelerate the power of a knowledge base with PHPKB. Create and manage knowledge base documentation effectively to increase productivity, reduce support tickets, improve user experience and scale customer support operations. Reliability: Most knowledge managers choose PHPKB for its reliability - a self-hosted version that works from anywhere and a Cloud version that prides itself with 99.98% of uptime in the first year of its existence. PHPKB is secure and stable enabling thousands of customers around the world to manage their knowledge base seamlessly. Robust features: Being robust with features and easily adapted to the company’s needs makes it a good choice for knowledge managers who don’t want to spend months transitioning to KM software and training their employees to use it. PHPKB is the \#1 choice for knowledge managers in software development companies, business corporations with teams spread around the globe and more. > > Verdict: Rated **4.3/5** by 9 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 9 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 3.7/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Chadha Software Technologies - **Location**: Jalandhar, India - **Founded**: 2002 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: PHPKB offers owned as well as hosted licenses for multiple users. Details of paid subscriptions include: Self-Hosted Owned Licenses (One-time cost): 1. PHPKB Standard (MySQL) Edition - $285 2. PHPKB Standard Multi-Language (MySQL) - $385 3. PHPKB Enterprise (MySQL) Edition - $515 4. PHPKB Enterprise Multi-Language (MySQL) Edition - $615 5. PHPKB Enterprise (MS SQL Server) Edition - $615 6. PHPKB Enterprise Multi-Language (MS SQL Server) Edition - $715 Cloud-Hosted (SaaS) Licenses: 1. PHPKB Standard (MySQL) Edition - $25/month OR $250/year 2. PHPKB Standard Multi-Language (MySQL) - $30/month OR $300/year 3. PHPKB Enterprise (MySQL) Edition - $35/month OR $350/year 4. PHPKB Enterprise Multi-Language (MySQL) - $40/month OR $400/year Additional admin users can be purchased at $5/month. Users can remove PHPKB branding for a one-time payment of $85. Contact Chadha Software Technologies for more details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Czech, Danish, Dutch, English, European Portuguese, French, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Catalog Management - Collaboration Tools - Commenting/Notes - Communication Management - Content Library - Content Management - Customisable Branding - Customisable Templates - Customizable Fields - Data Import/Export - Discussions/Forums - Document Management - Full Text Search - Knowledge Base Management - Multi-Language ## Integrations (10 total) - Freshdesk - Google Analytics 360 - Google Translate - LDAP Manager - OAuth - Olark - SharePoint Azure AD Connect - Tidio - Zendesk Suite - tawk.to ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Knowledge Management Software](https://www.softwareadvice.co.nz/directory/1884/knowledge-management/software) ## Alternatives 1. 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Support was always ready to assist and guide configuration for the best results. > > **Cons**: Less a con, more of a wish list requests: More robust handling of images in the WYSIWYG editor so that placement and size of images can be quickly and easily laid-out. > > Our customer-facing knowledgebase of technical articles has found a popular home on PHPKB. Our IT Helpdesk staff and technicians find increased productivity among customers as they are easily able to access information to assist in everyday needs. ----- ### "Honest Review after 1 Year of Usage" — 5.0/5 > **Johny** | *17 April 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: We evaluated PHPKB for 2 months before making a decision to buy a self-hosted license. The sales person was extremely helpful, helped us configure our server to make sure it met the requirements for installation. We are using it from over a year now and we are fully satisfied. I can highly recommend it as the best value for money knowledge base software for internal as well as external use. > > **Cons**: There is none in particular that we do not like about this software. > > We are using PHPKB both internally (for our support agents) as well as externally (to help assist our customers in self-help manner). We have noticed that our support queries have reduced over 60% in last few months. ----- ### "No service" — 1.0/5 > **Neil** | *6 July 2021* | Machinery | Recommendation rating: 0.0/10 > > **Pros**: The software has some features, but there are far easier systems to use. > > **Cons**: Regrettably this company refuses to honour their own Refund policy. Even after multiple attempts to have them honour their own commitments to refunds, they have refused to honour their policy. > > Terrible. Will never use them again ----- ### "Great, Inexpensive Solution" — 4.0/5 > **Mike** | *26 January 2016* > > We've used PHPKB's hosted solution for about five years and the experience has been nearly flawless. We originally chose PHPKB because of the clean front end and easy-to-use interface, and of course, price. Over five years, I can't recall the system ever being down, and the PHPKB team has been outstanding and very responsive with customer support. Our users also had no significant issues and the solution just always worked as intended. We generated several million page views over time which was great given the niche market we're in. The main point I would make with these types of solutions is to line up your content people and keep them engaged to keep your site fresh. For the app, also carefully consider your reporting needs. I expect you could install and maintain this locally without a great deal of effort. ----- ### "How cool is that\!" — 5.0/5 > **Sergey** | *24 May 2016* > > Knowledge base is one of the critical tools for both customer support and internal knowledge management. That's why 'omindware always aim to use the best technology available and do periodic market reviews to make sure we are using the latest and the most advanced tools. PHPKB let us look no further - it stands out amongst competition and has everything we currently need, and more. It lets us manage public articles, FAQs and documents, as well as private areas for select customers to provide personalized project documentation, training materials etc. It also features multi-language support so we don't even need to worry about maintaining several instances of it for different markets. 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