About TM3
TM3 pricing
TM3 does not have a free version but does offer a free trial. TM3 paid version starts at £50.00/month.
Alternatives to TM3
ZEBOC
Ripcord
Zing
TM3 Reviews
Feature rating
- Industry: Hospital & Health Care
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Core to our clinic operations - couldn't run the clinics without it.
Sadly the customer service element has deteriorated in the last 1-2 years as they have moved to online support rather than telephone support. We have also had issues with there being no support 'out of hours' such as weekends and bank holidays. One bank holiday the servers crashed and the system was unavailable until they reopened on Tue to reboot the servers. The customer support has become an increasing concern and would be the only reason we would look to change suppliers.
Pros
We have been with TM3 for over a year, and its predecessor TM2 for around 5 years before that. It is purpose built for physiotherapy practices, particularly multi-location clinics, with high volumes of staff and insurance referrals. We have over 20,000 patients on our data base and it runs seamlessly.
Cons
There are still come glitches with the new TM3 web platform which we report and nothing gets resolved. We don't get any ongoing update about this, only they will pass it to the development team but then nothing.
- Industry: Health, Wellness & Fitness
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
TM3 East Galway Physiotherapy
TM3 has pushed us to move with the times and yes we needed that push. It has allowed us reach a wider market with online booking features. It has pushed us to move outside our comfort zone in a positive way into the digital and technology features with online notes and payments.
Pros
Appointment scheduling has been made alot more accessible for both the practitioners on the move and our clients via online bookings.
Emailing receipts to clients and quick access to patient portals to view their appointment history is a major plus.
The waiting list system has provided flexibility of clients to choose their own appointment times.
Cons
Unfortunately for a certain cohort of clients they can cancel without direct contact with clinic at short notice meaning we have to be sharp in keeping a constant eye on emails to practice and nofiying the individual practitioners.
Online support via chat feed can be slower response than we would desire at times but we are understandable of times we are in with staff working from home. Together feature and TM3 support articles does alleviate this issue.
Alternatives Considered
ClinikoReasons for Switching to TM3
TM3 additional features and advancements from initial demo we received allowed us to choose the right software package versus yellow schedule and Cliniko. We are certainly happy with TM3.- Industry: Hospital & Health Care
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
not happy
I have requested to downgrade my subscription. however, I have not gotten a response from them until 3 months when I stopped my direct debit. then I get a response that pays the bill in a few days or we will delete you all data from the system.
i fell that not good
Pros
easy to use it. and good to maintain data
Cons
Not able to communicate with TM3 Team. Not getting some response until 3 month from TM3
- Industry: Hospital & Health Care
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Vital to operations
Pros
The online diary with booking and automatic reminders and confirmations save me a lot of admin time. Frees my time up to spend with patients rather than answering phones etc.
The ability to edit a large amounts of the templates for case histories and treatments.
Cons
I miss a lot of the 1 touch features of TM2. It really does save a lot of time.
I also wish that the highlighter button floated up and down with the notes. In a long first patient appointment there can be a lot of scrolling up and down to select and deselect the highlighter tool.
Alternatives Considered
ClinikoReasons for Switching to TM3
It's a local business and the support staff are very helpfulResponse from Blue Zinc IT
Hi Donal,
Thanks very much for the great feedback. Great to hear TM3 is so vital to your business!
We have started to improve features which some of the smaller features in TM3 that they enjoyed in TM2. I'm happy to say the highlighter scroll will be adjusted in the next release!
- Industry: Medical Practice
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Mill Hill Physio
Used since 2012 initially in my chain of clinics Physio in the city and now in my own practice
Pros
Ease of use and response of technical staff when I need help
Cons
Nothing it serves my practice well if I need any features they can sort it out for me
