About CallTools
CallTools pricing
CallTools does not have a free version.
Alternatives to CallTools
CallTools Reviews
Feature rating
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Great for speed dialing
Pros
Great to call masive customers at once, and campaings can be assigned to my eployees to make sure they get as productive as possible.
Cons
Some times get stuck when many lead are assigned.
Response from CallTools
Thank you for the 5 Star Review!
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Very Robust Call Center Software. We Tried Lots of Call Center Platforms, and CallTools Won!
Overall, we love it and we will never shop again for alternative software because we are happy with the software, and we are happy with customer support, and our agents are happy that they have an easy to use yet robust calling platform to use daily.
Pros
"Reliability" and "Ease of Use" for our sales agents is paramount. This is one of the easiest and user friendly call center software we have ever used. Agents love it because it is so easy to use. The reliability of being available with very limited downtime is another huge factor that we liked about the software. Another thing I will mention is it is loaded with features that allow us to easily customize every single campaign, and lead management is just a simple download and upload away.
Cons
You must put some time in learning the backend of actually setting everything up. They do have great tutorial videos, and technical support will help you every step of the way, but there is a learning curve. So, not sure if it is a con, but that is the only thing I can think that I could write here.
Response from CallTools
Thank you for the amazing review of CallTools, we sincerely appreciate it! -CallTools Team
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for Free Trial
-
Review Source
Great platforms elevated requirements.
I had a pretty much neutral experience with CallTools. They did not resolve an issue that I had with my agents, they could not use the CRMs dialer within the website and we had to download an external software for them to be able to take and receive calls. This made us leave the use of the app as we found a cross-platform one that could be used not only y MAC/PC but also Android/iOS devices.
Pros
The ease of use and CRM are very well built and have a ton of options that you can customize depending on what you want for your company. It's amazing that you can create your own script for your agents and that you can handle reports, calls, campaing management all in one.
Cons
The support team did not answer the requests correctly. Also they don't have mobile apps to access the CRM, so you're stuck with a website use only and it does not work cross-platform (linux-ChromeOS devices).
Alternatives Considered
AircallReasons for Choosing CallTools
We moved from AnswerConnect to CallTools given that we started to do in house calls (outbound and inbound) and the service provided was not bad at all but we wanted to give customers a better experience with trained agents for sales and scheduling.Reasons for Switching to CallTools
Because of the ease of use of the CRM and all the integrations that it included on the license.- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
CallTools Review
[SENSITIVE CONTENT HIDDEN] is my acct. rep. and has been nothing short of amazing. I will most likely be back shortly.
Pros
I find its very user friendly and provides many options to implement for calling / tracking etc.
Cons
Nothing really.....I simply want to try another vendor to compare services.
Alternatives Considered
ReadyModeReasons for Switching to CallTools
I thought Xencall sounded like a better fit for a big company but Im going to try them to compare.Response from CallTools
Dear Peter, thank you very much for the 5-Star Review of CallTools! You may not realize this but CallTools caters to all sizes of businesses from small, medium, and to enterprise-level clients. Our Power Contact Center platform can handle the most demanding inbound and outbound dialing needs with our omnichannel system. Your account representative will connect with you to show you our latest technology enhancements to the platform that are cutting edge. Thank you for being a valued CallTools customer. -CallTools Team
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Calltools Save the Day!
FANTASTIC - saved us a whole month with just few mins sitting with their support! Shout out to [sensitive content hidden], who made all the zigzag brain draining integrations so easy!
Pros
Integrations are one pain in our team, with calltools team just a call away, we were able to resolve a 2 weeks agony that our clients can't get with just few mins Zoom call with Calltools. They are very accommodating especially in the technical side. We haven't waited a long PROMPT on the call to get it resolved.
Cons
None so far, we have been using this for almost 3 years now
Response from CallTools
Hi Mary,
Thank you for the 5 Star Review! Thank you for the 5 Star Review! We love to hear reviews just like this about our Call Tools team! We are happy to hear we were able to assist! - Call Tools Team
