--- description: Review of WhatsApp Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: WhatsApp | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [WhatsApp](/software/285733/whatsapp) # WhatsApp Canonical: https://www.softwareadvice.co.nz/software/285733/whatsapp Page: 1 / 656\ Next: [Next page](https://www.softwareadvice.co.nz/software/285733/whatsapp?page=2) > WhatsApp enables businesses to connect with customers using real-time chat. The app can be used to answer customer questions in real-time while highlighting products and services. Users can create business profiles on WhatsApp with helpful information for customers such as physical addresses, business descriptions, websites, and more. The app can be downloaded as a desktop app or mobile app for iOS and Android devices. WhatsApp provides digital labels that can be used to organize contacts and chats. To save time, users can utilize quick replies when answering common questions from customers or other team members. Other WhatsApp features include group chats, file sharing, customizable notifications, voice and video calling, and more. WhatsApp is available as a free solution. Support is provided via an online help center. > > Verdict: Rated **4.7/5** by 16359 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 16359 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: WhatsApp - **Location**: Menlo Park, US ## Commercial Context - **Pricing model**: Per Feature (Free version available) - **Pricing Details**: WhatsApp is available free of cost. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - @mentions - API - Activity Dashboard - Alerts/Notifications - Audio Calls - Autoresponders - Batch Communications - CRM - Canned Responses - Chat/Messaging - Collaboration Tools - File Sharing - Interaction Tracking - Mobile Access - Multi-Channel Communication - Multi-Language - On-Demand Communications - Personalisation - Project Management - Real-Time Chat ## Integrations (13 total) - Bitrix24 - Facebook Apps and Tabs - Freshdesk - Hootsuite - HubSpot CRM - Instagram - Meta for Business - MightyCall - Odoo - Shopify - Telegram - Twilio - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Chat ## Category - [Customer Communications Management Software](https://www.softwareadvice.co.nz/directory/4742/customer-communications-mngt/software) ## Related Categories - [Customer Communications Management Software](https://www.softwareadvice.co.nz/directory/4742/customer-communications-mngt/software) - [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software) - [Team Communication Software](https://www.softwareadvice.co.nz/directory/4594/team-communication/software) ## Alternatives 1. [Slack](https://www.softwareadvice.co.nz/software/154669/slack) — 4.7/5 (24103 reviews) 2. [LiveChat](https://www.softwareadvice.co.nz/software/27068/livechat) — 4.6/5 (1723 reviews) 3. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1781 reviews) 4. [Text Request](https://www.softwareadvice.co.nz/software/306855/text-request) — 4.6/5 (1193 reviews) 5. [Chatway](https://www.softwareadvice.co.nz/software/432296/chatway) — 4.9/5 (77 reviews) ## Reviews ### "It is an important application and is considered one of the essential applications on mobile phones; it is difficult to find an alternative to it." — 4.0/5 > **mohamed** | *28 April 2026* | Program Development | Recommendation rating: 10.0/10 > > **Pros**: The ease of handling messages, the chat interface, and the settings and add-ons are all excellent. It's convenient and the best app in terms of ease of use, flexibility, and simplicity. It's one of my essential mobile apps. > > **Cons**: The AI ​​chat is terrible for me; it's uncomfortable and gives a negative feeling. It's not an AI relationship at all; it's a failed and unsuccessful attempt. > > A comfortable, good, and simple experience. These are essential and important applications that simplify many tasks and provide significant assistance at work. However, the AI ​​chat integrated with Meta is not good, comfortable, or flexible. The application also has an issue with Android versions, forcing us to change phones in the future. Furthermore, the phone sometimes experiences memory problems; it can only manage memory effectively with large devices. With limited memory, it is prone to memory-related issues. ----- ### "What's Up With What'sApp\!" — 4.0/5 > **Verified Reviewer** | *18 March 2026* | Entertainment | Recommendation rating: 9.0/10 > > **Pros**: I loved that I now can contact friends and family internationally, that it is easy to use, and the ability to share videos and photos fairly well in addition to customizable backdrops and separate group chats/categories. The ability to archive is also a great addition. > > **Cons**: I dislike that the app feels "heavy handed" in the sense that it can be cumbersome to launch, a bit laggy, slows down other apps by using a lot of processing power, and has authentication issues. > > Overall, WhatsApp has been a mostly positive experience for me, especially as a tool to contact those far away and share texts, plans, and files with people of varying degrees of phone usage. ----- ### "Good but spoiling over time." — 4.0/5 > **Norbu** | *12 February 2026* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: Still the best tool to replace SMS / MMS and the research team is coming up with features which are useful for the customer base. > > **Cons**: Moved to a commercial app or platform by the introduction of meta interests to the product. WhatsApp business API started spamming on the platform. > > Cool and good for sure. Whereas I doubt whether I may exit from it if the thing are going further as of now. ----- ### "Whatsapp review, business owner perspective" — 5.0/5 > **Claudio** | *25 January 2026* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: best and easy communication tool. messanging in europe especially. daily use of chat and video call. barely have any bugs nor issues. > > **Cons**: not much to not like about whatsapp, only thing missing would be a better overview of documents. also overview in chats, i communicate with 50 people per day and it can get too much. ----- ### "WhatsApp Makes Sense for Personal & Business Use" — 5.0/5 > **Allan** | *12 May 2026* | Management Consulting | Recommendation rating: 10.0/10 > > **Pros**: The almost instantaneous communication with anyone, practically anywhere on a global level, in addition to the ease with which you can set up a quick ad hoc group chat for a particular event, occasion, etc. Also, making calls through VoIP (Voice over Internet Protocol) via WhatsApp, instead of conventional cellphone to cellphone calling. > > **Cons**: Very occasionally, the App freezes or just does not work, and you have to re-start your cellphone. Sometimes if there is a problem with the actual app, no notification or alert is sent, and you may find yourself waiting for a considerable amount of time. > > Overall excellent and useful application, which I use globally on daily business for personal and business communication. ----- Page: 1 / 656\ Next: [Next page](https://www.softwareadvice.co.nz/software/285733/whatsapp?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/285733/whatsapp) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data