--- description: Review of WhatsApp Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: WhatsApp | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [WhatsApp](/software/285733/whatsapp) # WhatsApp Canonical: https://www.softwareadvice.co.nz/software/285733/whatsapp Page: 1 / 657\ Next: [Next page](https://www.softwareadvice.co.nz/software/285733/whatsapp?page=2) > WhatsApp enables businesses to connect with customers using real-time chat. The app can be used to answer customer questions in real-time while highlighting products and services. Users can create business profiles on WhatsApp with helpful information for customers such as physical addresses, business descriptions, websites, and more. The app can be downloaded as a desktop app or mobile app for iOS and Android devices. WhatsApp provides digital labels that can be used to organize contacts and chats. To save time, users can utilize quick replies when answering common questions from customers or other team members. Other WhatsApp features include group chats, file sharing, customizable notifications, voice and video calling, and more. WhatsApp is available as a free solution. Support is provided via an online help center. > > Verdict: Rated **4.7/5** by 16398 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 16398 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: WhatsApp - **Location**: Menlo Park, US ## Commercial Context - **Pricing model**: Per Feature (Free version available) - **Pricing Details**: WhatsApp is available free of cost. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - @mentions - API - Activity Dashboard - Alerts/Notifications - Audio Calls - Autoresponders - Batch Communications - CRM - Canned Responses - Chat/Messaging - Collaboration Tools - File Sharing - Interaction Tracking - Mobile Access - Multi-Channel Communication - Multi-Language - On-Demand Communications - Personalisation - Project Management - Real-Time Chat ## Integrations (13 total) - Bitrix24 - Facebook Apps and Tabs - Freshdesk - Hootsuite - HubSpot CRM - Instagram - Meta for Business - MightyCall - Odoo - Shopify - Telegram - Twilio - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Chat ## Category - [Customer Communications Management Software](https://www.softwareadvice.co.nz/directory/4742/customer-communications-mngt/software) ## Related Categories - [Customer Communications Management Software](https://www.softwareadvice.co.nz/directory/4742/customer-communications-mngt/software) - [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software) - [Team Communication Software](https://www.softwareadvice.co.nz/directory/4594/team-communication/software) ## Alternatives 1. 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I love almost all features. > > **Cons**: As the growing community we are still trying to deal with two accounts as one from our original national number and other from moved country. When its come to switch between two such accounts, the difficulties comes.. we cant get call from other account when using one. The messages not be visible in the notification bar when using another account. These need to be resolved for better performance. > > In overall the WhatsApp is fantastic despites its minor issues when dealing with two accounts of single owner. ----- ### "A simple and reliable communication app" — 5.0/5 > **hagit** | *31 May 2026* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: WhatsApp is very easy to use, fast, and intuitive. It’s simple to send messages, photos, and files, and group chats work very well. I especially like the ability to make high‑quality voice and video calls. > > **Cons**: Sometimes the app becomes slow when there are many files or active groups. I would like to see more management options, such as message filtering or better organization tools for groups. > > Overall, my experience with WhatsApp has been very positive. The app is reliable, easy to use, and makes communication simple and fast. I use it daily for personal and group conversations, and it consistently works well for messaging, voice calls, and video calls. Despite a few areas that could be improved, it remains one of the most convenient communication tools for me. ----- ### "It is an important application and is considered one of the essential applications on mobile phones; it is difficult to find an alternative to it." — 4.0/5 > **mohamed** | *28 April 2026* | Program Development | Recommendation rating: 10.0/10 > > **Pros**: The ease of handling messages, the chat interface, and the settings and add-ons are all excellent. It's convenient and the best app in terms of ease of use, flexibility, and simplicity. It's one of my essential mobile apps. > > **Cons**: The AI ​​chat is terrible for me; it's uncomfortable and gives a negative feeling. It's not an AI relationship at all; it's a failed and unsuccessful attempt. > > A comfortable, good, and simple experience. These are essential and important applications that simplify many tasks and provide significant assistance at work. However, the AI ​​chat integrated with Meta is not good, comfortable, or flexible. The application also has an issue with Android versions, forcing us to change phones in the future. Furthermore, the phone sometimes experiences memory problems; it can only manage memory effectively with large devices. With limited memory, it is prone to memory-related issues. ----- ### "Essential everyday tool" — 5.0/5 > **Sam** | *27 February 2026* | Food Production | Recommendation rating: 10.0/10 > > **Pros**: Firstly, WhatsApp is free to use and you can connect with anyone so long as they have the App and you have their phone number. I have used a teams WhatsApp in all of my past job roles. I use it to communicate with my own team as well as customers with messaging, sending pictures and even video calls. It is far quicker sometimes to send a quick Whatsapp than countless e-mails and I can also do this from the bakery floor. There are regular updates from the WhatsApp team and the only issue I have ever had is sometimes notifications don't come through straight away, however I believe that to more likely by my phone or the Wi-Fi than the app itself. > > **Cons**: I have used Messenger (and still do for a few that don't have Whatsapp) I can honestly say, in my opinion, that it tops it in every way. The only minor issue is I don't always get notifications at work but because this is only at work I believe it to be the Wi-Fi as opposed to be App. > > I use it everyday. I use it in-house and to talk to customers. I have also had. off site IT support call me through it and the video call makes life so much easier. ----- ### "Essential communication tool" — 5.0/5 > **Verified Reviewer** | *21 May 2026* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: Easy, smooth interface with strong end-to-end encryption for privacy. Reliable and fast group chats and NO ADS. WhatsApp Web and iPad app are great. > > **Cons**: Call audio quality can be inconsistent at times. And while the desktop app exists, it's riddled with bugs to the point where I find myself switching to WhatsApp Web, which ironically runs much smoother. > > WhatsApp has been an essential part of my daily routine for over 15 years. On the work side, it keeps my team connected through multiple group chats smoothly and without any glitches. Personally, it's been my go-to messaging app for staying in touch with friends and family. It's one of those tools that just works, every single time. ----- Page: 1 / 657\ Next: [Next page](https://www.softwareadvice.co.nz/software/285733/whatsapp?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/285733/whatsapp) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data