---
description: Review of ListenFirst Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: ListenFirst | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Social Media Monitoring Software](/directory/4221/social-media-monitoring/software) > [ListenFirst](/software/285662/listenfirst)

# ListenFirst

Canonical: https://www.softwareadvice.co.nz/software/285662/listenfirst

> ListenFirst makes social listening actionable by integrating historical content, industry benchmarks, emotional sentiment and more. It includes social media analytics and insights businesses can act on.

What is ListenFirst?
In a single platform, you can measure the performance of your owned, earned, and paid social media activity. Track competitive information and use it to your advantage. Understand metrics with historical context. Identify the best influencers and forge effective partnerships.

How does ListenFirst help an organization?
There are many elements to an effective social marketing strategy. As a marketer or someone who supports a marketing organization, you know how critical it is to have right data to inform each step of the marketing journey. That’s where ListenFirst comes in.

How does data from ListenFirst help you?
Understand your market: Knowing your market is the first thing you need to build a solid marketing strategy.

Identify trends: Do you have a deep understanding of your audience across your different brands? Who are your loyal customers and in which channels are they most engaged? Identify the topics your audience finds most compelling and uncover the market trends that inspire action.

Plan your strategy: Plan your marketing strategy with data-backed success stories. Planning your next campaign, partnerships, and social investments doesn’t have to be guess work.

Analyze: Gather meaningful data across your social media efforts and then monitor how it all impacts your reception in the market.
 
Optimize: Refine your content and optimize your plans. With ListenFirst you have the social media analysis you need to allocate your resources effectively and across all social channels. 

Why the world's biggest brands use ListenFirst?
You cannot improve what you cannot measure. This is why social media analytics is so helpful, and it's where ListenFirst helps brands thrive.
> 
> Verdict: Rated **4.6/5** by 5 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 5 Reviews |
| Ease of Use | 4.2/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: ListenFirst Media
- **Founded**: 2012

## Commercial Context

- **Starting Price**: US$0.00
- **Pricing model**: Per User
- **Pricing Details**: Contact ListenFirst for pricing details.
- **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- @mentions
- API
- Audience Targeting
- Benchmarking
- Campaign Analytics
- Competitive Analysis
- Competitor Monitoring
- Content Management
- Customer Engagement
- Customisable Reports
- Dashboard
- Engagement Tracking
- Impact Measurement
- Influencer Tracking
- Multi-Channel Data Collection
- Performance Metrics
- Post Scheduling
- Reporting/Analytics
- Reputation Management
- Sentiment Analysis

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Social Media Monitoring Software](https://www.softwareadvice.co.nz/directory/4221/social-media-monitoring/software)

## Related Categories

- [Social Media Monitoring Software](https://www.softwareadvice.co.nz/directory/4221/social-media-monitoring/software)
- [Social Media Analytics Tools](https://www.softwareadvice.co.nz/directory/3525/social-media-analytics-tools/software)

## Alternatives

1. [Vista Social](https://www.softwareadvice.co.nz/software/334099/vista-social) — 4.9/5 (894 reviews)
2. [Predis.ai](https://www.softwareadvice.co.nz/software/263459/predis-ai) — 4.7/5 (186 reviews)
3. [Zoho Social](https://www.softwareadvice.co.nz/software/392457/zoho-social) — 4.7/5 (3420 reviews)
4. [Hootsuite](https://www.softwareadvice.co.nz/software/137620/hootsuite) — 4.4/5 (3796 reviews)
5. [Publer](https://www.softwareadvice.co.nz/software/70129/publer) — 4.8/5 (919 reviews)

## Reviews

### "\[SENSITIVE CONTENT\] - Review" — 4.0/5

> **Verified Reviewer** | *4 May 2022* | Entertainment | Recommendation rating: 9.0/10
> 
> **Pros**: I like the content analysis, video analysis, and classic reporting features the most
> 
> **Cons**: Sentiment Analysis is a bit lacking and isn't as intuitive or robust as I'd like it to be
> 
> My overall experience with ListenFirst has been mostly good.  Client Services is helpful and the platform offers a lot of useful capabilities

-----

### "ListenFirst has saved us countless hours of work" — 5.0/5

> **Emily** | *29 April 2022* | Marketing & Advertising | Recommendation rating: 9.0/10
> 
> **Pros**: ListenFirst gives us the most comprehensive view of our brands’ performance. The competitor and content tabs save hours of manual work for my team.
> 
> **Cons**: ListenFirst’s platform is not as user intuitive as it could be.
> 
> ListenFirst

-----

### "Ad Sales Research Analytics" — 4.0/5

> **Robert** | *15 August 2022* | Market Research | Recommendation rating: 8.0/10
> 
> **Pros**: The brand tracking and Engagement scores for AMCN's programs vs. the competitive landscape
> 
> **Cons**: Affinity score reporting is confusing and could be better
> 
> Provide the value of our programs are among Social engagement

-----

### "I'd recommend ListenFirst 11/10 times\!" — 5.0/5

> **Chris** | *29 April 2022* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: I like that you can compare response rate instead of engagement rate to take into consideration size of following.
> 
> **Cons**: It's a bit slow and the UI isn't up to par with other competitors.
> 
> Love it. Love the support team. They make my job easier.

-----

### "ListenFirst Has Elevated Our Offerings & Partnerships" — 5.0/5

> **Karla** | *11 May 2022* | Publishing | Recommendation rating: 10.0/10
> 
> **Pros**: ListenFirst gives us an in-depth look at not only our own social performance, but also a clear look at our competitors, clients and prospects. We're able to use the platform for both the pre- and post-sale phase, along with our own organic content, making it highly versatile and impactful for multiple teams.
> 
> **Cons**: It can be a little tricky to use and slightly overwhelming with all the features.
> 
> We've had a great experience with ListenFirst and its team who have been outstanding, making sure we are getting everything we need out of the platform.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/285662/listenfirst)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/social-media-monitoring/listenfirst-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/285662/listenfirst> |
| en-GB | <https://www.softwareadvice.co.uk/software/285662/listenfirst> |
| en-IE | <https://www.softwareadvice.ie/software/285662/listenfirst> |
| en-NZ | <https://www.softwareadvice.co.nz/software/285662/listenfirst> |

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