--- description: Review of Razorpay Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Razorpay | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Payroll Software](/directory/318/payroll-software/software) > [Razorpay](/software/284934/razorpay) # Razorpay Canonical: https://www.softwareadvice.co.nz/software/284934/razorpay Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.co.nz/software/284934/razorpay?page=2) > Razorpay is a cloud-based solution designed to help midsize and large businesses process payments through vendor payouts and payment gateways. It allows managers to handle finances, generate custom reports and automate workflows via a unified platform. The application offers a variety of features such as debit or credit card processing, feature-filled checkout, mobile payments, recurring billing, online onboarding, analytics and more. Professionals can use the application to accept international and domestic payments and generate online receipts. Pricing is available on request and support is extended via phone, email and other online measures. > > Verdict: Rated **3.7/5** by 121 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.7/5** | 121 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 3.1/5 | Based on overall reviews | | Value for Money | 3.4/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Razorpay - **Founded**: 2014 ## Commercial Context - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: 1.8% per Transaction - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: French - **Available Countries**: India ## Features - API - Benefits Management - Check Printing - Compensation Management - Compliance Management - Data Security - Debit/Credit Card Processing - Direct Deposit - Employee Database - Mobile Payments - Offboarding - Onboarding - Online Payments - Payment Links - Payroll Management - Payroll Reporting - Recurring/Subscription Billing - Reporting/Analytics - Self Service Portal - Tax Calculation ## Support Options - 24/7 (Live rep) ## Category - [Payroll Software](https://www.softwareadvice.co.nz/directory/318/payroll-software/software) ## Related Categories - [Payroll Software](https://www.softwareadvice.co.nz/directory/318/payroll-software/software) - [Payment Processing Software](https://www.softwareadvice.co.nz/directory/4526/online-payment/software) - [Human Resources Software](https://www.softwareadvice.co.nz/directory/4198/hr/software) ## Alternatives 1. 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The support staff are clearly trained on the technical side, not just the product sales side. When we had a webhook signature mismatch specific to our Python stack, the agent identified the root cause correctly without me needing to escalate to a senior tier. The sandbox environment and Postman collection they provide also meant our initial integration was straightforward. > > **Cons**: I would like a dedicated developer support track with slightly faster SLA than the general support queue. Right now technical and non-technical queries appear to share the same pool, which can occasionally mean a 30-45 minute wait for a webhook or API issue that needs faster turnaround. > > As a development team lead, I evaluate payment gateways heavily on the quality of technical documentation and developer support. Razorpay wins this comparison clearly after two years of production usage. ----- ### "Two years, multiple integrations, every ticket resolved at first contact" — 5.0/5 > **Piyush** | *31 August 2026* | Banking | Recommendation rating: 8.0/10 > > **Pros**: The quality of Razorpay's support documentation means that a majority of our queries are self-resolved before we even raise a ticket. Their error code reference, API best practices guide, and public changelog are all actively maintained. When we do contact support, agents work from the same documentation base, which means no time is wasted re-explaining context. In two years of production usage at meaningful transaction volumes, every support ticket we raised was resolved at first contact. That is a strong track record and one we have not seen matched by other payment infrastructure providers we evaluated, including Cashfree and PayU. > > **Cons**: Advanced audit reporting for compliance and reconciliation purposes could surface more detail within the product dashboard itself. We occasionally contact support to get settlement breakdowns that would be more efficiently accessed through self-serve reporting. This is a product gap more than a support gap, but it does create avoidable ticket volume. > > After evaluating four payment gateways for our organization, we chose Razorpay partly on the strength of their support infrastructure and documentation quality. Two years into production, that decision has proven correct. ----- ### "Avoid Razorpay at All Costs\!" — 1.0/5 > **Mohamed** | *7 January 2026* | Design | Recommendation rating: 0.0/10 > > **Pros**: No pros at all in this payment gateway, the worst support, the worst integration, nothing works, and no one helps you > > **Cons**: If there was a rating below one star, I'd give it. Razorpay is hands-down the worst payment gateway I've ever used—nothing works after registration. No payment process via the WordPress plugin. No payments in Indian Rupees. No payments in other currencies. No payments via quick payment links—absolutely nothing functions. You can't even update basic personal info, like your business picture, contact number, or WhatsApp details. Customer service? Non-existent—they ignore every request. Razorpay isn't just the worst payment gateway; it's the worst online service period. I deleted my account after this total disregard. ----- ### "Reliable Payment Solution with Great Features" — 5.0/5 > **Gokul** | *29 June 2026* | Accounting | Recommendation rating: 9.0/10 > > **Pros**: "Reliable Platform for Online Payment Collections Pros The platform offers a smooth payment collection experience across UPI, cards, and other payment methods. Payment links and recurring payment options are useful for business operations, and the reporting section helps manage transaction tracking and reconciliation efficiently. Cons The platform includes many features, so new users may need some time to explore the complete workflow. In some cases, issue resolution for technical queries may take additional time depending on the complexity of the request." > > **Cons**: The platform has a lot of features, which can make it slightly overwhelming for first-time users. Some advanced settings and workflows take time to understand, and support response times for complex technical issues could be faster. > > Overall, my experience with Razorpay has been positive. The platform is reliable, secure, and offers a wide range of payment solutions. The dashboard is easy to use after the initial learning phase, and the integrations make managing online payments much more efficient. ----- ### "Excellent payment gateway with great business management features" — 5.0/5 > **GOKUL** | *30 July 2026* | Market Research | Recommendation rating: 9.0/10 > > **Pros**: Easy payment collection, competitive fees, excellent account management, useful accounting and expense tracking features, quick settlements, reliable payment gateway, and a user-friendly dashboard. > > **Cons**: I had a few minor technical issues occasionally, but they were resolved quickly. Overall, the platform has been reliable, and the customer support team was responsive whenever I needed assistance. The experience has been smooth and dependable. > > My overall experience with Razorpay has been excellent. The platform is easy to use, secure, and efficient for managing online payments and business transactions. The dashboard is intuitive, settlements are timely, and the support team is helpful. I would definitely recommend Razorpay to businesses looking for a reliable payment solution. ----- Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.co.nz/software/284934/razorpay?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/284934/razorpay) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data