--- description: Review of ClarityTel Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ClarityTel | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [SIP Trunking Providers Software](/directory/425/sip-trunking/software) > [ClarityTel](/software/28453/clarity-business-voip) # ClarityTel Canonical: https://www.softwareadvice.co.nz/software/28453/clarity-business-voip Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/28453/clarity-business-voip?page=2) > Clarity Business VoIP is a cloud-based phone solution designed for businesses of all sizes. The solution allows organizations to access the benefits of a hosted VoIP service using packet-switched telephony. Businesses can configure and manage auto attendant and call flows through an interactive web dashboard. With Clarity Business VoIP, businesses can create multiple extensions or departments as per the requirement. The solution also supports multiple submenus and call flows under the main directory. It offers a centralized inbox for retrieving all voicemails. Businesses can configure calling to multiple numbers in a specific sequence or simultaneously. The solution is capable of automatically routing calls to other numbers or voicemails during nonworking hours and public holidays. The solution also automatically records all inbound and outbound calls for quality monitoring. Clarity Business VoIP offers a scalable architecture that allows businesses to meet increased demand when required. Support is offered via phone and through an online knowledge base. > > Verdict: Rated **4.8/5** by 8 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 8 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ClarityTel - **Location**: Lawrenceville, US - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$19.99 - **Pricing model**: Flat Rate - **Pricing Details**: Plans starts from $19.99 based on size of the business. Contact ClarityTel for more information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Auto-Dialer - Automatic Call Distribution - Blended Call Centre - Call Centre Management - Call Conferencing - Call List Management - Call Logging - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Screening - Call Tracking - Call Transfer - Caller ID - Chat/Messaging ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [SIP Trunking Providers Software](https://www.softwareadvice.co.nz/directory/425/sip-trunking/software) ## Related Categories - [SIP Trunking Providers Software](https://www.softwareadvice.co.nz/directory/425/sip-trunking/software) - [Online Meeting Software](https://www.softwareadvice.co.nz/directory/852/online-meeting/software) - [Auto Attendant Software](https://www.softwareadvice.co.nz/directory/1328/auto-attendant/software) - [VoIP Software](https://www.softwareadvice.co.nz/directory/4508/voip/software) - [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software) ## Alternatives 1. [3CX](https://www.softwareadvice.co.nz/software/4936/3cx-phone-system) — 4.4/5 (465 reviews) 2. [Twilio](https://www.softwareadvice.co.nz/software/390005/twilio) — 4.4/5 (502 reviews) 3. [Dialpad](https://www.softwareadvice.co.nz/software/74028/dialpad) — 4.2/5 (563 reviews) 4. [Nextiva](https://www.softwareadvice.co.nz/software/2683/nextiva-business-voip) — 4.6/5 (916 reviews) 5. [RingEX](https://www.softwareadvice.co.nz/software/173497/officeuk) — 4.2/5 (1203 reviews) ## Reviews ### "ClarityTel is an affordable and reliable business phone system with useful features." — 5.0/5 > **Aman** | *21 February 2023* | Chemicals | Recommendation rating: 9.0/10 > > **Pros**: ClarityTel is a highly regarded communication platform due to its affordability and customer support. The platform offers flexible pricing plans that accommodate businesses of all sizes, and its customer service is responsive and accommodating via various channels. ClarityTel's features, such as call routing and auto-attendant, streamline communication and enhance professionalism, thereby improving customer service. Consequently, many businesses find ClarityTel to be a reliable, cost-effective solution that provides a positive user experience. > > **Cons**: I have reported some issues with ClarityTel, such as occasional call quality problems, challenges with navigating the interface, and limited customization options for certain features. I have also expressed disappointment with the platform's lack of integration with third-party tools, which may limit its functionality for some businesses. > > ClarityTel generally receives positive feedback from users. The platform offers a comprehensive and cost-effective business phone system solution that includes features such as auto-attendant, call routing, voicemail, and call recording. Users appreciate the platform's reliability, ease of use, and excellent customer support. Additionally, the platform offers a variety of integrations with popular business applications, which can enhance productivity and efficiency. However, some users have mentioned that the platform's interface could be more intuitive, and there may be occasional technical issues that need to be addressed. Overall, ClarityTel appears to be a reliable and effective business communication solution for companies of all sizes. ----- ### "ClarityTel Rocks\!" — 5.0/5 > **David** | *22 August 2016* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: The software has a high degree of functionality and adaptability. If a customer has a particular need, this need can almost always be met through already existing features or ClarityTel's flexible programming ability. > > **Cons**: None > > I transferred approximately 20 voice mail accounts to ClarityTel. The process took several months, mainly because the telephone company I transferred from was very uncooperative. Throughout the transition, Derrick Carswell stayed on the case and remained completely responsive to my needs and the needs of my customers . This included after hours and weekend attention when necessary. In any introduction of a new technology to customers who are used to doing things a certain way, you're going to have questions and perhaps some misunderstandings. I've got to say that with the intense focus on this block of customers, service disruptions were kept to an absolute minimum. Several years have now passed since the cut over to ClarityTel. As proof of the usefulness of the software along with it's ease of use and functionality I am happy to report that practically all of the customers involved have remained on the service. ----- ### "Good Value for Money for Small to Medium Sized Businesses" — 3.0/5 > **Sohni** | *21 December 2017* | Construction | Recommendation rating: 7.0/10 > > **Pros**: Not too complicated so easy to train new users on the program Best feature is that it does not break the bank > > **Cons**: Interfacing function is not the greatest - run into trouble if there are other software being used by the company Not the most user friendly software ----- ### "CLARITYTEL Business VoIP comes in many flavors ITSP SaaS" — 5.0/5 > **George W.** | *22 August 2016* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Rock solid. Multi-redundant in hardware, power, PSTN interconnect, and geographically. There has not been a serious service affecting outage - better than 5-9's. > > I have been a customer of this company since 1996 and have gone through the telecom revolution with them. They have every time done what they promise. Claritytel.com delivers hosted VoIP telephone service as well as hosted PBX. I sell an on-premise solution and use their SIP trunking service extensively. I have never had a problem with interoperability, and have integrated Nortel, Avaya, and Asterisk based phone systems with Claritytel.com The developers and technical staff are reachable, personable, and competent . In a couple cases my customer wanted something special to be added to the platform. Within days I received an email from the head man in development stating it was ready\! ----- ### "Get Clarity with ClarityTel\!" — 5.0/5 > **CW** | *8 September 2016* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Their tech support is the best and brightest I've worked with. Response times measured in less than 1 minute. Fantastic after the sale customer service\! > > **Cons**: Been with ClarityTel for years but I wish I'd have found out about them sooner.....my life would have been much easier\!\! > > Best tech support I've experienced in the industry. Was looking for a great service to switch our phones too.. Fast and professional install. Fantastic customer service. Great value\!\!\! ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/28453/clarity-business-voip?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/28453/clarity-business-voip) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data