---
description: Review of Oracle Service Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Oracle Service | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Service Work Order Software](/directory/1544/work-order/software) > [Oracle Service](/software/28301/oracle-service-cloud-fs)

# Oracle Service

Canonical: https://www.softwareadvice.co.nz/software/28301/oracle-service-cloud-fs

Page: 1 / 2\
Next: [Next page](https://www.softwareadvice.co.nz/software/28301/oracle-service-cloud-fs?page=2)

> Oracle Service is a best-of-breed customer experience solution. It is designed to automated customer service processes for B2B, B2C, and field teams with its foundational and patented time-based, predictive, and self-learning technology. It connects every interaction between businesses and customers, providing an end-to-end customer service management solution through cross-channel contact center, knowledge management, policy automation, and field service.
> 
> Verdict: Rated **4.5/5** by 13 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 13 Reviews |
| Ease of Use | 4.2/5 | Based on overall reviews |
| Customer Support | 4.3/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Oracle
- **Location**: Chicago, US
- **Founded**: 1977

## Commercial Context

- **Pricing model**: Usage Based
- **Pricing Details**: Call Oracle Sales for a quote.

Money back guaranteed SLAs
Flex Up/Down licensing / usage
Fixed price multi-year contract
Annual cancellation option
Flexible upgrade schedules
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, China, Germany, India, Japan, United Kingdom, United States

## Features

- API
- Call Scripting
- Chat/Messaging
- Computer Telephony Integration
- Customer Experience Management
- Customisable Reports
- Email Management
- Incident Management
- Interaction Tracking
- Knowledge Management
- Live Chat
- Marketing Automation
- Monitoring
- Multi-Channel Communication
- Prioritisation
- Real-Time Analytics
- Real-Time Monitoring
- Scheduling
- Social Media Integration
- Workflow Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Service Work Order Software](https://www.softwareadvice.co.nz/directory/1544/work-order/software)

## Related Categories

- [Service Work Order Software](https://www.softwareadvice.co.nz/directory/1544/work-order/software)
- [Field Service Mobile Apps Software](https://www.softwareadvice.co.nz/directory/1875/mobile-app/software)
- [Feedback and Reviews Management Software](https://www.softwareadvice.co.nz/directory/4285/review-management/software)
- [Gaming and Casino CRM Software](https://www.softwareadvice.co.nz/directory/340/gaming-casino-crm/software)
- [Mortgage CRM Software](https://www.softwareadvice.co.nz/directory/345/mortgage-crm/software)

## Alternatives

1. [Salesforce Service Cloud](https://www.softwareadvice.co.nz/software/363691/service-cloud) — 4.5/5 (824 reviews)
2. [Marketing 360](https://www.softwareadvice.co.nz/software/141364/marketing-360) — 4.5/5 (1138 reviews)
3. [Striven](https://www.softwareadvice.co.nz/software/118170/striven) — 4.8/5 (129 reviews)
4. [Bella FSM](https://www.softwareadvice.co.nz/software/7333/bellafsm) — 3.9/5 (7 reviews)
5. [Jobber](https://www.softwareadvice.co.nz/software/3660/jobber-lawncare) — 4.6/5 (1456 reviews)

## Reviews

### "oracle is without doubt the best tool for automation" — 5.0/5

> **Verified Reviewer** | *28 December 2022* | Internet | Recommendation rating: 9.0/10
> 
> **Pros**: I like its automation feature.it also allows to have real time information.very useful for those who do business
> 
> **Cons**: for me oracles works well I haven't found any complication yet
> 
> from my own experience I highly recommend oracles to users

-----

### "A very robust tool" — 4.0/5

> **Patrick** | *11 July 2022* | Consumer Electronics | Recommendation rating: 9.0/10
> 
> **Pros**: Very powerful tool. Easy to use and many great features for easy day to day management of customer interactions
> 
> **Cons**: Some of the reporting is lacking when it comes to integrations with "other" Oracle products. ie: OService Cloud -\> Oracle Digital Assistant. Lacking regarding availability of training for extending widgets / customizing Oracle Intelligent Advisor interviews.

-----

### "Rich with features if used in conjunction with correct business processors" — 3.0/5

> **Jay** | *12 September 2017* | Primary/Secondary Education | Recommendation rating: 7.0/10
> 
> **Pros**: Wide range of features 
Stability pf the application
Process centric, hence no loose ends 
local support
> 
> **Cons**: Slow migration to next gen technologies including mobile apps 
Cost
Harder to find contract based expertise for support activities unless if you get resources via reputed organisations

-----

### "Oracle H.i." — 5.0/5

> **David** | *28 March 2024* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: ease of use in collaboration amongst teammates.  Real time data is crucial for our business.
> 
> **Cons**: no cons at the moment, haven't had any issues really

-----

### "Oracle: powerful, but..." — 4.0/5

> **Jorge** | *17 November 2023* | Hospital & Health Care | Recommendation rating: 6.0/10
> 
> **Pros**: Once you learn to use a feature, it greatly facilitates the job.
> 
> **Cons**: Sometimes bureaucratic and not very user friendly.

-----

Page: 1 / 2\
Next: [Next page](https://www.softwareadvice.co.nz/software/28301/oracle-service-cloud-fs?page=2)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/28301/oracle-service-cloud-fs)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/crm/oracle-service-cloud-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/28301/oracle-service-cloud-fs> |
| en-GB | <https://www.softwareadvice.co.uk/software/28301/oracle-service-cloud-fs> |
| en-IE | <https://www.softwareadvice.ie/software/28301/oracle-service-cloud-fs> |
| en-NZ | <https://www.softwareadvice.co.nz/software/28301/oracle-service-cloud-fs> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Software Advice helps businesses in New Zealand find the best software. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.co.nz","url":"https://www.softwareadvice.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@id":"https://www.softwareadvice.co.nz/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":[]},{"name":"Oracle Service","description":"Oracle Service is a best-of-breed customer experience solution. It is designed to automated customer service processes for B2B, B2C, and field teams with its foundational and patented time-based, predictive, and self-learning technology. It connects every interaction between businesses and customers, providing an end-to-end customer service management solution through cross-channel contact center, knowledge management, policy automation, and field service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7e372a8f-7a32-41d3-afb7-857be150c0c4.png","url":"https://www.softwareadvice.co.nz/software/28301/oracle-service-cloud-fs","@id":"https://www.softwareadvice.co.nz/software/28301/oracle-service-cloud-fs#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":13},"operatingSystem":"Cloud, Windows on premise, Linux on premise"},{"@id":"https://www.softwareadvice.co.nz/software/28301/oracle-service-cloud-fs#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Service Work Order Software","position":2,"item":"/directory/1544/work-order/software","@type":"ListItem"},{"name":"Oracle Service","position":3,"item":"/software/28301/oracle-service-cloud-fs","@type":"ListItem"}]}]}
</script>