--- description: Review of Helpjuice Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Helpjuice | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Auto Dealership CRM Software](/directory/3171/dealership/software) > [Helpjuice](/software/28217/helpjuice) # Helpjuice Canonical: https://www.softwareadvice.co.nz/software/28217/helpjuice Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.nz/software/28217/helpjuice?page=2) > Helpjuice is a cloud-based knowledge base management solution suitable for businesses of all sizes and in any industry segment. It includes applications for the creation and management of both internal and external knowledge bases. The solution can also be hosted on-premises for allowing access only from internal servers and restricting any access via public domains. Helpjuice features customized designing and styling tools that allow content creators to create QAs for their knowledge base. The tagging feature allows developers to tag questions in multiple relevant categories. The system begins searching for the top topics and articles based on the search query. It also tracks searches to provide detailed analyses of what topics are most frequently searched and which articles and topics are most frequently referenced. Helpjuice is a customizable solution that allows businesses to match the look and feel of their websites. The solution is available on a monthly subscription basis. > > Verdict: Rated **4.7/5** by 102 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 102 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Helpjuice - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$120.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: We believe software pricing should be simple, and capped at a certain rate. That's why our pricing starts at $120/month for up to 4 users, and goes up to $499/mo for UNLIMITED USERS. All plans include amazing customer support, and access to all features \& 300+ integrations. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bosnia & Herzegovina, Botswana, Brazil, Brunei and 143 more ## Features - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Catalog Management - Chatbot - Collaboration Tools - Commenting/Notes - Communication Management - Content Library - Content Management - Customisable Branding - Customisable Forms - Customisable Reports - Customisable Templates - Customizable Fields - Dashboard - Data Import/Export ## Integrations (16 total) - ASTRA - AUDITWorks - Contact Cloud - Freshdesk - Google Drive - Intercom - Microsoft SharePoint - Microsoft Teams - Olark - Salesforce Platform - Shopify - Slack - Squarespace - WordPress - Zapier ... and 1 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Auto Dealership CRM Software](https://www.softwareadvice.co.nz/directory/3171/dealership/software) ## Related Categories - [Auto Dealership CRM Software](https://www.softwareadvice.co.nz/directory/3171/dealership/software) - [Knowledge Management Software](https://www.softwareadvice.co.nz/directory/1884/knowledge-management/software) - [Online Help Desk Software](https://www.softwareadvice.co.nz/directory/3529/online/software) - [Knowledge Base Software](https://www.softwareadvice.co.nz/directory/3898/knowledge-base/software) - [Consulting CRM Software](https://www.softwareadvice.co.nz/directory/3837/consulting/software) ## Alternatives 1. 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[Freshservice](https://www.softwareadvice.co.nz/software/436317/freshservice) — 4.5/5 (714 reviews) ## Reviews ### "Helpjuice Review" — 4.0/5 > **Alessandro** | *26 January 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Customer support is fast and very kind. > > **Cons**: authorizhation management is managed by user, not by group. ----- ### "Easy to use" — 5.0/5 > **Jasmine** | *26 January 2024* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: The layout of helpjuice is easy to manage on the formatting side, the tools bars etc are very similar to work, so it's easy to navigate in that sense. > > **Cons**: It would be good to be able to create our own filters in reporting, instead of having to export to narrow down the info, e.g - Find out how many articles a user has edited / created (without exporting) - See when an article as moved into another category - View different region articles in Insights without having to export and re-organise > > Helpjuice overview is great, it could do with a few improvements which I have mentioned through-out the survey. Other than that, no complaints\! The support team are epic, very quick to respond and they're always very clear. ----- ### "We need to add more features" — 3.0/5 > **Raychel** | *25 October 2016* | Hospital & Health Care | Recommendation rating: 4.0/10 > > **Pros**: clean design > > **Cons**: Missing: Feedback option from internal users Start ratings from external users Font size choice or consistency Word type editing for articles Internal users favorites list Internal users search history Add links to jump to certain parts of articles ex: mobile vs PC Access to search bar when in an open article Video ability New article request function from user > > Ease of use would be enhanced just by adding a search bar to an open article and Microsoft Word editing within the article. ----- ### "HelpJuice- a win win for any sized business\!" — 5.0/5 > **Trisha** | *9 September 2022* | Printing | Recommendation rating: 10.0/10 > > **Pros**: Very easy to use, excellent editor, great value for the money, ability to customize the 'theme' to your liking. > > **Cons**: -Not able to download or obtain an entire PDF for an entire Category (only individual Articles). However, I did submit this request to HelpJuice as an idea for them to consider in the future. -Inability to highlight the searched term(s) after the search when clicking to go into the resulting articles that contain said searched term(s) > > Overall, HelpJuice has always been a positive experience with no downtime at all. They have always returned my inquiries in a very timely manner and if there may be something I asked that hasn't been developed, HelpJuice has pointed me to their 'feedback' page so I don't have to find it myself. Great team- thank you HelpJuice\! ----- ### "Helpjuice is a Knowledge Base Champion\!" — 5.0/5 > **Andrew** | *19 August 2021* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: We love the searchability, the ease of category management and the article editor. The ability to request customization is highly favored and Helpjuice has met all of requests swiftly and perfectly. The Article Planner makes it easy to understand what customers are not finding and how to better title or write articles for customers. > > **Cons**: The article export could be improved to make it easier to mass export articles into indiviudal documents and also exporting in word docs would be nice too\! > > We are aiming to reduce duplicate questions and topics for support and provide an easy to use option for our customers to find answers to widely asked questions. Helpjuice has made this possible and done so in a way that was easy to implement and maintain. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.nz/software/28217/helpjuice?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/28217/helpjuice) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data