--- description: Review of Helpjuice Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Helpjuice | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Intranet Software](/directory/4547/intranet/software) > [Helpjuice](/software/28217/helpjuice) # Helpjuice Canonical: https://www.softwareadvice.co.nz/software/28217/helpjuice Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.nz/software/28217/helpjuice?page=2) > Helpjuice is a cloud-based knowledge base management solution suitable for businesses of all sizes and in any industry segment. It includes applications for the creation and management of both internal and external knowledge bases. The solution can also be hosted on-premises for allowing access only from internal servers and restricting any access via public domains. Helpjuice features customized designing and styling tools that allow content creators to create QAs for their knowledge base. The tagging feature allows developers to tag questions in multiple relevant categories. The system begins searching for the top topics and articles based on the search query. It also tracks searches to provide detailed analyses of what topics are most frequently searched and which articles and topics are most frequently referenced. Helpjuice is a customizable solution that allows businesses to match the look and feel of their websites. The solution is available on a monthly subscription basis. > > Verdict: Rated **4.7/5** by 102 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 102 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Helpjuice - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$120.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: We believe software pricing should be simple, and capped at a certain rate. That's why our pricing starts at $120/month for up to 4 users, and goes up to $499/mo for UNLIMITED USERS. All plans include amazing customer support, and access to all features \& 300+ integrations. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bosnia & Herzegovina, Botswana, Brazil, Brunei and 143 more ## Features - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Catalog Management - Chatbot - Collaboration Tools - Commenting/Notes - Communication Management - Content Library - Content Management - Customisable Branding - Customisable Forms - Customisable Reports - Customisable Templates - Customizable Fields - Dashboard - Data Import/Export ## Integrations (16 total) - ASTRA - AUDITWorks - Contact Cloud - Freshdesk - Google Drive - Intercom - Microsoft SharePoint - Microsoft Teams - Olark - Salesforce Platform - Shopify - Slack - Squarespace - WordPress - Zapier ... and 1 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Intranet Software](https://www.softwareadvice.co.nz/directory/4547/intranet/software) ## Related Categories - [Auto Dealership CRM Software](https://www.softwareadvice.co.nz/directory/3171/dealership/software) - [Knowledge Management Software](https://www.softwareadvice.co.nz/directory/1884/knowledge-management/software) - [Online Help Desk Software](https://www.softwareadvice.co.nz/directory/3529/online/software) - [Knowledge Base Software](https://www.softwareadvice.co.nz/directory/3898/knowledge-base/software) - [Consulting CRM Software](https://www.softwareadvice.co.nz/directory/3837/consulting/software) ## Alternatives 1. 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[Freshservice](https://www.softwareadvice.co.nz/software/436317/freshservice) — 4.5/5 (685 reviews) ## Reviews ### "Helpjuice Review" — 4.0/5 > **Alessandro** | *26 January 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Customer support is fast and very kind. > > **Cons**: authorizhation management is managed by user, not by group. ----- ### "HelpJuice- a win win for any sized business\!" — 5.0/5 > **Trisha** | *9 September 2022* | Printing | Recommendation rating: 10.0/10 > > **Pros**: Very easy to use, excellent editor, great value for the money, ability to customize the 'theme' to your liking. > > **Cons**: -Not able to download or obtain an entire PDF for an entire Category (only individual Articles). However, I did submit this request to HelpJuice as an idea for them to consider in the future. -Inability to highlight the searched term(s) after the search when clicking to go into the resulting articles that contain said searched term(s) > > Overall, HelpJuice has always been a positive experience with no downtime at all. They have always returned my inquiries in a very timely manner and if there may be something I asked that hasn't been developed, HelpJuice has pointed me to their 'feedback' page so I don't have to find it myself. Great team- thank you HelpJuice\! ----- ### "We need to add more features" — 3.0/5 > **Raychel** | *25 October 2016* | Hospital & Health Care | Recommendation rating: 4.0/10 > > **Pros**: clean design > > **Cons**: Missing: Feedback option from internal users Start ratings from external users Font size choice or consistency Word type editing for articles Internal users favorites list Internal users search history Add links to jump to certain parts of articles ex: mobile vs PC Access to search bar when in an open article Video ability New article request function from user > > Ease of use would be enhanced just by adding a search bar to an open article and Microsoft Word editing within the article. ----- ### "Helpjuice is a Knowledge Base Champion\!" — 5.0/5 > **Andrew** | *19 August 2021* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: We love the searchability, the ease of category management and the article editor. The ability to request customization is highly favored and Helpjuice has met all of requests swiftly and perfectly. The Article Planner makes it easy to understand what customers are not finding and how to better title or write articles for customers. > > **Cons**: The article export could be improved to make it easier to mass export articles into indiviudal documents and also exporting in word docs would be nice too\! > > We are aiming to reduce duplicate questions and topics for support and provide an easy to use option for our customers to find answers to widely asked questions. Helpjuice has made this possible and done so in a way that was easy to implement and maintain. ----- ### "Great product overall, but scope for improvement" — 4.0/5 > **Sparsh** | *6 June 2021* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: Content management at Helpjuice is great. The platform brings out great value in terms of giving user permissions and content creation across different stakeholders within an organisation. The relationship manager was always available one call away, and has been a great value add-on to the product. To top it all, the product is extremely well priced for the features being provided- its a bargain\! I would recommend this product 100%\! Good job guys. > > **Cons**: Content creation could be more dynamic. Providing references to PDF, PPT, XLS documents within articles could be improved. > > Using the platform has been a very wholesome experience. It was a great learning experience and we understood lots of things from a product point of view. Most other products we saw didn't appeal as much to us because Helpjuice had been such a good knowledge base\! ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.nz/software/28217/helpjuice?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/28217/helpjuice) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data