---
description: Review of Merlin Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Merlin | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Salon Software](/directory/4710/salon/software) > [Merlin](/software/282121/merlin-x2)

# Merlin

Canonical: https://www.softwareadvice.co.nz/software/282121/merlin-x2

> Merlin is a salon management software designed to help businesses manage clients, staff, stocks, appointments and marketing operations. The platform enables administrators to assess salon performance against industry benchmarks.

Managers can add or remove services, set up discount rates, process payments and generate reports on a unified interface. Additionally, Merlin allows teams to access training-related information, documentation and product supplier catalogs via a service portal.

Pricing is based on monthly subscriptions and support is extended via phone, email and FAQs.
> 
> Verdict: Rated **4.3/5** by 4 users. Top-rated for **Features**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 4 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 3.8/5 | Based on overall reviews |
| Value for Money | 2.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 30% | (3/10 Likelihood to recommend) |

## About the vendor

- **Company**: Ikosoft
- **Founded**: 1994

## Commercial Context

- **Starting Price**: €39.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: €39/month
€59/month
€79/month
€128/month
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop)
- **Supported Languages**: English, French
- **Available Countries**: France

## Features

- Appointment Scheduling
- Client Database
- Confirmations/Reminders
- Email Marketing
- Employee Management
- For Salons and Spas
- Inventory Management
- Loyalty Program
- Multi-Location
- Online Booking
- Payroll Management
- Point of Sale (POS)
- Recurring Appointments

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support
- Chat

## Category

- [Salon Software](https://www.softwareadvice.co.nz/directory/4710/salon/software)

## Alternatives

1. [Aura Salonware](https://www.softwareadvice.co.nz/software/212392/aura-salonware) — 4.6/5 (83 reviews)
2. [DaySmart Salon](https://www.softwareadvice.co.nz/software/152899/DaySmart-Salon) — 4.4/5 (406 reviews)
3. [Mangomint](https://www.softwareadvice.co.nz/software/352584/mangomint) — 4.9/5 (300 reviews)
4. [GlossGenius](https://www.softwareadvice.co.nz/software/179440/glossgenius) — 4.8/5 (348 reviews)
5. [Vagaro](https://www.softwareadvice.co.nz/software/88220/vagaro) — 4.7/5 (3479 reviews)

## Reviews

### "Little known over here but very complete" — 5.0/5

> **Leon** | *15 July 2014*
> 
> I stumbled upon this program almost by accident as they are not very well known in South Africa but I'm so glad I did\!

Pros: Extremely complete software, it does everything from stock management to commissions to automatic marketing (this last one is amazing; I get clients calling up to book appointments all the time without me having lifted a finger to contact them\!). Tech support is very good and development is rapid. New versions are brought out several times a year. 

Cons: Tech support is closed on French holidays (they're based there) so very occasionally we get stuck with a question for 24 hours. Also, some reports take up to 5 minutes to generate.

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### "Merlin X2 user in South Africa" — 5.0/5

> **Ian** | *11 December 2014*
> 
> Pros: Centralised management, detailed reports, tips function, loyalty programme, stock management the list goes on and on. Excellent tech support (thank you Richard\!), I am able to remotely connect (this is built into the software) to salon and sort out any issues. Overall the software is very user friendly and just works.

Cons: Tech support is closed on French holidays and reports can run a bit slow to load.

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### "Very comfortable, extremely detailed and organized\!" — 5.0/5

> **Maria** | *19 January 2016*
> 
> Merlin is the best possible solution for managing and organizing the entire business of our beauty salon. It has full range of settings, options and constant online support.  

Thank you all from Ikosoft\!

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### "Très déçu par le service technique Ikosoft" — 2.0/5

> **Cyril** | *24 November 2025* | Health, Wellness & Fitness | Recommendation rating: 3.0/10
> 
> **Pros**: Le logiciel présente de nombreuses fonctionnalités intéressantes en terme de pilotage malgré une UX/UI qui ne correspond pas aux standards actuels et une solution pas responsive du tout.
> 
> **Cons**: J'ai eu de mauvaises expériences avec le support technique qui peine à réaliser des opérations simples.
> 
> Nous déplorons d'avoir à utiliser cet outil qui nous imposé contractuellement. Les équipes techniques n'ont pas su migrer les données de notre ancien logiciel malgré du temps investi de notre part ainsi que de l'éditeur de notre solution actuelle pour leur fournir les explications nécéssaire.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/282121/merlin-x2)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/282121-merlin-x2/> |
| en-AU | <https://www.softwareadvice.com.au/software/282121/merlin-x2> |
| en-GB | <https://www.softwareadvice.co.uk/software/282121/merlin-x2> |
| en-IE | <https://www.softwareadvice.ie/software/282121/merlin-x2> |
| en-NZ | <https://www.softwareadvice.co.nz/software/282121/merlin-x2> |

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