--- description: Review of TeamSupport Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: TeamSupport | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [TeamSupport](/software/2808/teamsupport) # TeamSupport Canonical: https://www.softwareadvice.co.nz/software/2808/teamsupport Page: 1 / 35\ Next: [Next page](https://www.softwareadvice.co.nz/software/2808/teamsupport?page=2) > TeamSupport is a cloud-based B2B customer support platform serving technology, SaaS, telecom, manufacturing, and healthcare businesses of all sizes. Designed for teams that manage complex, account-based relationships, TeamSupport helps companies track issues, collaborate internally, and deliver consistent support across multiple contacts and organizations. Core features include a shared ticket inbox, customer and contact management, product-based ticket tracking, customer health scoring, and built-in reporting. Teams can link tickets to specific accounts or products, making it easier to spot recurring issues and prioritize high-value customers. A customer-facing portal lets end users submit and monitor their own tickets without contacting support directly. TeamSupport is deployed via the cloud, so no installation is required. Support is available through email, phone, live chat, and an online knowledge base, giving users multiple ways to get help when needed. > > Verdict: Rated **4.5/5** by 850 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 850 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: TeamSupport - **Location**: Dallas, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$45.00 - **Pricing model**: Per User - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, New Zealand, United Kingdom, United States ## Features - AI Copilot - AI Summarization - AI/Machine Learning - API - Access Controls/Permissions - Account Alerts - Account Management - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Application Management - Asset Lifecycle Management - Assignment Management - Automated Routing - Autoresponders - CES Survey Structure - CRM - CSAT Survey Structure ## Integrations (2 total) - Salesforce CRM Connector - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software) ## Related Categories - [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software) - [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software) - [Customer Success Software](https://www.softwareadvice.co.nz/directory/4628/customer-success/software) - [Customer Support Software](https://www.softwareadvice.co.nz/directory/4658/customer-support/software) - [AI Agents for Customer Support](https://www.softwareadvice.co.nz/directory/5207/ai-agents-for-customer-support/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.co.nz/software/2764/salesforce-sales-cloud) — 4.4/5 (18812 reviews) 2. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4094 reviews) 3. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1789 reviews) 4. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3486 reviews) 5. [LiveChat](https://www.softwareadvice.co.nz/software/27068/livechat) — 4.6/5 (1728 reviews) ## Reviews ### "TeamSupport Live Chats help with quick connections\!" — 4.0/5 > **Barbara** | *22 December 2025* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: The ability to live chat people in your team or appointments chatting in from the link. You can integrate it with your desk top or mobile. > > **Cons**: There's nothing I don't like, although the connection could be more instant. I feel it is more superior than other live chats. > > We use TeamSupport for our intranet connections with our own team members but offer links for outside requests. ----- ### "Great Collaboration, Needs a UI Refresh" — 4.0/5 > **Christopher** | *15 August 2026* | Wireless | Recommendation rating: 7.0/10 > > **Pros**: TeamSupport makes it easy to manage tickets and collaborate across teams, especially when dealing with complex customer issues. The shared visibility and communication tools help everyone stay aligned and move faster. > > **Cons**: The interface feels dated and can be a bit unintuitive when navigating between different sections. Some workflows take more steps than necessary, which slows things down during busy support periods. > > Overall, TeamSupport is a reliable platform for handling customer support at scale. It’s strong on collaboration and ticket management, but it could benefit from a more modern, streamlined user experience. ----- ### "Find another option" — 3.0/5 > **Gary** | *6 November 2019* | Education Management | Recommendation rating: 4.0/10 > > **Pros**: I like a program that just plain works. In that respect, TeamSupport does its job. We're able to start and track tickets for our team. That's at least one positive aspect of the system. > > **Cons**: To begin with, the system is "clunky". Maybe they're trying to be all things to all men, but in trying to be so broad in scope, they missed the mark. Logging in is a hit-or-miss proposition depending on the operating system/browser, and it's very difficult to assign tickets to multiple users. > > Personally, I would recommend finding another option. We can use the system to track our work, but only by changing our needs to match TeamSupport rather than having TeamSupport match our needs. I think that's a sign of a poorly designed system. ----- ### "Teamsupport2112" — 4.0/5 > **Denis** | *25 September 2026* | Transportation/Trucking/Railroad | Recommendation rating: 8.0/10 > > **Pros**: Easy-to-use ticketing and case management system. Strong collaboration features that help support teams work together on customer issues. > > **Cons**: Mobile functionality is often considered less robust than the desktop experience. Interface and reporting customization can feel dated compared to some newer competitors. > > TeamSupport is a powerful, B2B-focused support platform with excellent collaboration and customer visibility features, though some feel the interface and mobile experience could be improved. ----- ### "TeamSupport is an excellent choice for a help desk" — 4.0/5 > **Lillian** | *2 August 2023* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: It doesn't take much mental effort to understand how the product works and how to apply the many facets of your support function to it. My innate teamwork skills allowed me to effectively coordinate with my colleagues, the client, and TeamSupport to improve our service to the customer. > > **Cons**: Outdated user interface. The business is ignoring its primary offering. Very little. Its features are so similar to those of other CRMs that you'll be hard-pressed to find one that meets your specific needs if you don't already use another CRM. > > TeamSupport's functionality is on par with that of competing products, but I prefer working with it because the information I need to manage my business is more logically organized. ----- Page: 1 / 35\ Next: [Next page](https://www.softwareadvice.co.nz/software/2808/teamsupport?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/2808/teamsupport) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data