TeamSupport
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- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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TeamSupport Live Chats help with quick connections!
We use TeamSupport for our intranet connections with our own team members but offer links for outside requests.
Pros
The ability to live chat people in your team or appointments chatting in from the link. You can integrate it with your desk top or mobile.
Cons
There's nothing I don't like, although the connection could be more instant. I feel it is more superior than other live chats.
Alternatives Considered
Zendesk SuiteReasons for Switching to TeamSupport
I chose TeamSupport over Zendesk due to brand name aligning with company values.
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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TeamSupport is an excellent choice for a help desk
TeamSupport's functionality is on par with that of competing products, but I prefer working with it because the information I need to manage my business is more logically organized.
Pros
It doesn't take much mental effort to understand how the product works and how to apply the many facets of your support function to it. My innate teamwork skills allowed me to effectively coordinate with my colleagues, the client, and TeamSupport to improve our service to the customer.
Cons
Outdated user interface. The business is ignoring its primary offering. Very little. Its features are so similar to those of other CRMs that you'll be hard-pressed to find one that meets your specific needs if you don't already use another CRM.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Find another option
Personally, I would recommend finding another option. We can use the system to track our work, but only by changing our needs to match TeamSupport rather than having TeamSupport match our needs. I think that's a sign of a poorly designed system.
Pros
I like a program that just plain works. In that respect, TeamSupport does its job. We're able to start and track tickets for our team. That's at least one positive aspect of the system.
Cons
To begin with, the system is "clunky". Maybe they're trying to be all things to all men, but in trying to be so broad in scope, they missed the mark. Logging in is a hit-or-miss proposition depending on the operating system/browser, and it's very difficult to assign tickets to multiple users.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1+ year
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teamsupport, yes please
love it! what a great tool for people like me who are working from home and need to manage all the tickets.
Pros
i love it because you can work from home and have full support at home with team support. you can log tickets.
Cons
there really isn't anything i do not like. you can log tickets and you can go back to them to follow up. its great
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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It is an excellent help desk solution in our company
The best thing about TeamSupport is the way it simplifies our interactions with clients. We can better address the needs of our customers if we pool our customer service resources. Because of the software's interoperability with our other tools, we are able to effortlessly consolidate our ticketing, task, and interaction management for all of our customers.
Pros
Having all the requests for help in one central location is quite convenient. Our team is able to get the most out of the software because of its seamless integration with our other systems.
Cons
I appreciate TeamSupport for what it's worth, but I've had some difficulties with it. It's annoying when the user interface is sluggish and unresponsive when we need to reply fast to a client's request.