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About Convoso
Convoso’s all-in-one contact center platform generates and converts leads faster using multiple communication channels. The cloud-based solution offers multiple dialing modes (predictive/power/preview) along with two-way texting, outbound emailing, smart voicemail drops and Dynamic IVR to pre-qualify leads automatically.
As a cloud-based solution, Convoso’s Contact Center solution is accessible over the internet through servers maintained by Convoso.
The solution supports customer-centric industries, including insurance, travel, debt settlement, education and more. It helps users manage call volume, sell products or services, conduct market research and qualify sales leads.
The predictive dialer helps users predict agent availability and maintain the pace necessary to ensure maximum call volume. Dynamic IVR automates customer flows so that maximum customer queries are solved through automated and human-like responses and the rest of the queries are routed to the appropriate agent.
Convoso pricing
Convoso does not have a free version and does not offer a free trial. Convoso paid version starts at US$90.00/month.
Starting Price:
US$90.00/month
Free Version:
No
Free trial:
No
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Convoso Reviews
Feature rating
5 reviews of 310
View all reviews
Yogan
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 17/10/2023
13Ten Convoso
Product has helped tremendously to increase productivity and help our campaign and business grow with the amazing features that comes equipped with the product.
Pros
Product is very user friendly and the reporting makes everything all that much more easier to manage productivity.
Cons
The only dialler I have used that has no cons.
Alternatives Considered
Five9Reasons for Switching to Convoso
Simple and user friendly and the pricing cant be beaten by other alternative products.Response from Convoso
Thanks for that great feedback Yogan! We've heard similarly from other customers that the solution is both robust for managing sales and lead gen campaigns, and at the same time easy to use. It's true, our real time and historical custom reporting rocks. :)) Good to hear you guys are really driving ROI with the Convoso solution!
Replied 8/01/2024
Kenneth
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 19/04/2023
Convoso and Us
For the most part Convoso is by far the best and easiest dialer to use from an administrative stand point. It's pretty much set and forget on the Agent side (few exceptions aside).
Pros
I like the functionality of Convoso. As an admin I move leads around a lot and anything from uploading lists to determining how many times a lead has been called, to pulling recordings. Convoso Makes it easy with their GUI
Cons
I don't like the fact that if we want/need to add features it's at a price based off of the amount of licenses we have. Having a floor with over 80 Licenses any cost of additional features being restricted to Cost of Feature X amount of agent's limits my ability to add features because it's not 1 set cost. It's 1 set cost x agent licenses.
Alternatives Considered
VICIdialReasons for Switching to Convoso
We have been with Convoso since they were SafeSoft Solutions and migrating from the older company to the newer one having had experience with the older one made sense.
Treyton
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4
3
Reviewed on 20/09/2024
8/10 Reccomend
Overall very satisfied with convoso great connectivity with customers made a lot of money using this service
Pros
One thing I like about convoso is transfers as well as Manuel dialing and the inbound callback queue.
Cons
The one thing that started to be a big problem is the call wait time
courtney
- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3
4
Reviewed on 13/06/2024
Daily convoso user
so far I have had a pretty alright run with convoso
Pros
I like how many features it has as well as easy to access platform
Cons
Automatic connect feature ...it gives no warning and next thing you know there is someone in your ear.
Heather
- Industry: Oil & Energy
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 15/08/2021
Making more Revenue with Automation, Ease of Use and Contract Rates
Awesome support, technology unparalleled and a strong emphasis on compliance and future AI and automation.
Pros
The software increased our contact rates 3x which increased overall sales 3x. In addition, the reporting dashboards allowed us to vastly improve a number of efficiency and agent behavior issues. The dynamic scripting allowed us to pop different scripts and compliance protocols increasing sales.
Cons
This is one of the more pricier softwares but you do, as they say, get what you pay for. I do pay 5-10k more a month than I would with another software but it makes me 250k plus more a month in sales!
