Convoso

Pros

Product is very user friendly and the reporting makes everything all that much more easier to manage productivity.

Cons

The only dialler I have used that has no cons.

Alternatives Considered

Reasons for Switching to Convoso

Pros

What I like most about Convoso is it's friendly to use

Cons

The least thing I like about Convoso is that whenever we go to coaching or other dispo, the system will automatically kick me from the server.

Pros

Having the text feature is huge for us, our previous dialer did not have it and being able to text back and forth with clients has been big for our productivity.

Cons

constant issues, we seem to have insane amounts of dropped calls and days where it is down for hours at a time at least a couple times a month, on previously used systems we would be down for maybe an hour every couple months if even. we lose out on a lot of productivity due to this

Pros

One thing I like about convoso is transfers as well as Manuel dialing and the inbound callback queue.

Cons

The one thing that started to be a big problem is the call wait time

Pros

I like how many features it has as well as easy to access platform

Cons

Automatic connect feature ...it gives no warning and next thing you know there is someone in your ear.

Pros

The customer service, they're always there in case I need them.

Cons

Could be sometimes a little bit challenging if you're not a tech savvy person

Pros

the immense knowledge the team has about the product, the communication and onboarding, the capabilities it has

Cons

the pricing - we are used to vici dial and it doesn't seem to compare price wise

Alternatives Considered

Reasons for Switching to Convoso

Pros

I like the functionality of Convoso. As an admin I move leads around a lot and anything from uploading lists to determining how many times a lead has been called, to pulling recordings. Convoso Makes it easy with their GUI

Cons

I don't like the fact that if we want/need to add features it's at a price based off of the amount of licenses we have. Having a floor with over 80 Licenses any cost of additional features being restricted to Cost of Feature X amount of agent's limits my ability to add features because it's not 1 set cost. It's 1 set cost x agent licenses.

Alternatives Considered

Reasons for Switching to Convoso

Pros

Easy to pull up information for my customers. Easy to make, transfers, and conference calls. Overall the features are user friendly.

Cons

The call backs that I set up for the day, if I don't get to it in time, that call back would be removed that same day, and I have to search through my call history to find that person again. The system should allow you to hold on to your call backs for at least 2 to 3 days, instead of removing it later that same day if I don't get the chance to call or disposition the call.

Pros

Never have to wait long, multiple outbound calls are made at once and waiting is never an issue.

Cons

I honestly can't think of any negatives. It workes perfectly for my needs.

Pros

Plenty of reports. Great service. Quick responses. Good Features.

Cons

The price is on the higher side for dialers.

Pros

Easy to use the interface is easy to use, easy to track your call history, update dispos and perform call backs just to name a few.

Cons

No complaints as yet, so far it gestthe job done daily.

Pros

Every business should use this feature. It will make the process much smother and manageable.

Cons

Convoso crashes at times when I am speaking with a client.

Pros

Filtered calls
guided calls
nice quality calls

Cons

sometimes customers says that there is alot of static

Pros

Its easy to use and it has a good features .

Cons

Sometimes that system is working low the script where not showing

Pros

easy to navigate during the transfer process

Cons

the automatic kick out when in "restroom"

Pros

i like how easy it is to use

Cons

i don't like small errors it has when on call's but easy to fix

Pros

It's very easy to use and I can help my coworkers figure out how to use it too

Cons

It is very slow sometimes and does not run, or will freeze.

Pros

The feature for transferring calls to colleagues and having available the call logs

Cons

It bugs every now and then and doesn't allow the user to set a status for the call

Pros

Organization, user friendly. Keeps track of all the necessities.

Cons

Sometimes I will run into issues with audio.

Pros

Sound quality is pretty good, and finding purchased leads works well also

Cons

It's complicated to make outbound calls when you're already on one. The need to create a lead to dial out is frustrating.

Pros

It was easy to use, able to maximise workflow

Cons

ui isnt the worlds greatest but it doesn't really need to be

Pros

It does allow us to contact 100's of people in a day, and 90% of time I don't have to sit and let the line ring and ring while I waste time waiting for a lead, I like how it cuts me straight to Voicemail

Cons

It needs lost of cache and cookies space, if I have any other tabs open, convoso slows down to where I cant start my script because the callers name and script is not populating fast enough

Pros

easily able to navigate website with little training.

Cons

quality of calls , call quality is sometimes lacking .

Pros

I like that the system is easy to understand and use on a day to day basis.

Cons

Sometimes I get phone calls that I cannot hear and My Convoso account does not allow me to call clients or create a new lead in the system.