GoTo Connect

Pros

The ease of use out of the box was great and made a smooth transition from our previous products.

Cons

The interface can be confusing at times and it can be difficult to navigate

Pros

It is a reliable and stable platform for VOIP usage with fairly easy to manage admin system and a reliable and mature desktop VOIP client.

Cons

missing some advanced features of more full featured systems like 8x8 but is less complicated, not as cheap as some other basic voip options

Alternatives Considered

Reasons for Choosing GoTo Connect

Switched From

Reasons for Switching to GoTo Connect

Pros

Having an app on my cell phone so I can answer a customer's call when away from my desk.

Cons

Doesn't facilitate being able to have a live person answer a call when a customer calls a specific extension. ie- When [sensitive content hidden] isn't at his desk and someone calls him I want to pick up his calls.

Pros

Feature rich phone system that provides everything our business needs and more to allow our employees to make and receive calls. The auto attendant has allowed us to free up our document control personals time for more important matters than answering phone calls. Hard phones and soft phones work together seamlessly and offer our employees options on how they would like to receive calls.

Cons

The only negative I've experienced is that the SMS feature of the soft phones is unreliable. I've notice there is only about a 50% chance that any text message sent will be received. Particularly text verification (MFA) services don't seem to be received with the reliability that they would require.

Alternatives Considered

Reasons for Choosing GoTo Connect

Switched From

Reasons for Switching to GoTo Connect

Pros

Connecting is better because we only need one service and it's all stored together.
After I set it up I liked it. Not hard to use at all. Everything is right where you need and expect it to be. With a good internet provider and connection there are no quality or speed problems.
Real time chat is important to us and lets us connect instantly from different places without the interruption of video or voice calls. We're often filming and can't talk on the phone.
I don't have to pay a lot for Goto
Connect so that makes me like it even more. I think they charge what it's worth.

Cons

Sometimes getting help from customer support can be frustrating and
hard. I don't always think they
help the situation.
If the internet connection is fuzzy then so are all of our
communications. After it's
restored it takes a while to catch
up. But if you have a good provider there's no need to worry.

Alternatives Considered

Switched From

Pros

This was our first cloud-based phone system, having migrated from on-prem Wave. It's convenient to be able to manage it from anywhere.

Cons

Call quality is often lousy. Rarely does a week go by that my users aren't complaining to me about dropped calls or calls that are cutting out or static-y.

Alternatives Considered

Reasons for Choosing GoTo Connect

Reasons for Switching to GoTo Connect

Pros

It was the best platform prior for webinars in past years.

Cons

The person who signed up for annual auto-renewal left the college and we didn't use the product for two years. GoTo did not send a reminder prior to charging the annual fee, and when we called the company to find out about the charge to the credit card, they could not locate the account. We found an old invoice from 2020 (no emails of receipts or invoices received to the original email in all that time!) and asked for a reversal of the charge, our request was denied.

Pros

GoTo has made it easy to have our phones set up the way we want them to be. Not only can we edit the lines and extensions ourselves but their customer service team is always helpful if we cant figure it out in house. It also allows us to be remote if needed with their mobile app.

Cons

Non that I can think of

Pros

It's simple to use, easy to collaborate with others to get them in the meeting.

Cons

I've only used the very basic functions in GoTo Meeting, so I don't have extensive knowledge. So far, no cons.

Pros

I like the video features it offers. I also think it is very easy to use on both ends.

Cons

Sometimes it's a bit slow to load the program.

Pros

All-in-one communication solution: GoToConnect combines voice, video, and chat capabilities in a single platform. This can help to streamline communication and make it easier for users to access all communication channels from one place.Ease of use: GoToConnect is designed to be user-friendly, with an intuitive interface that makes it easy for users to set up and manage their communication channels. This can help to reduce the learning curve and minimize the need for technical expertise.Scalability: GoToConnect can scale up or down as per business needs, making it a suitable solution for small, medium and large organizations. This can help businesses to grow without worrying about outgrowing their communication solution.Integration: GoToConnect integrates with a range of popular business tools, including CRMs, helpdesk systems, and productivity software. This can help to streamline workflows and improve efficiency.Mobility: GoToConnect is accessible from anywhere with an internet connection, making it ideal for remote work or for businesses with employees who are frequently on-the-go.Cost-effective: GoToConnect offers a range of pricing plans to suit different business needs and budgets. The platform also has no hidden fees, allowing businesses to budget for communication costs more effectively.

Cons

Reliance on internet connectivity: GoToConnect is a cloud-based solution, which means that users need a stable internet connection to use it. If the internet connection is unstable or slow, the quality of voice and video calls can suffer.Limited customization: While GoToConnect is highly functional, it may not be as customizable as some other solutions on the market. This could be an issue for businesses with highly specific requirements or for businesses that want to integrate with specialized software.Limited analytics: GoToConnect does not provide in-depth analytics and reporting features. This can make it difficult for businesses to track call quality, user activity, and other key performance metrics.Training and adoption: GoToConnect may require some training for users to fully understand how to use all of its features. This can be a challenge for businesses with employees who are not tech-savvy or resistant to change.High-volume usage: GoToConnect may not be the best fit for businesses that have high-volume communication needs, such as call centers or large customer support teams. The platform may not have the necessary scalability or functionality to handle high-volume usage.

Pros

easily connect with team members or external folks - so easy to use for all

Cons

no issues - very simple and straight forward makes it easy for anyone to be able to use

Pros

A user-friendly platform, unlimited lines, able to preset office hours and after hours emergency line, so many helpful features!

Cons

There was a slight learning curve with the platform and features, I did need to make a few calls for support to figure out certain things

Pros

Disclaimer: we have only just started using GoToConnect. I will set a reminder for six months from now to reevaluate this review, but unless something drastic happens, I have nothing but praise.

Starting out with the most impressive first, GoToConnect offers a dedicated onboarding team to assist with everything from receiving your hardware order, configuring the system to suit your business' needs, discovering features that you didn't even know you needed, all the way through porting your number from your previous provider and verifying that everything works as expected. I placed my order for service and hardware on Tuesday 8/10 and received the hardware on 8/11. I had the system mostly configured by Friday 8/13 and completely configured by the following Tuesday using a temporary number with the help of the onboarding team. The only problem was that there was a minimum 14 day wait period to port the number over that we needed to wait for in order to have the full service active!

The service itself has been dependable and top quality with very clear audio and excellent usability.

Cons

The only downside that we have experienced so far is the intra-company messaging. It is only available on the desktop app and is not very dependable, requiring the use of a secondary messaging software such as Skype for messaging.

Pros

I can manage all of my agent's phone calls and their effectiveness. I can see how many times they miss a call, and it helps track how well they are doing their jobs.

Cons

If a call is missed, it will oftentimes get stuck in the queue. It will not allow anyone to end up taking the call at all.

Pros

GoToConnect has everything we need to work away from the office and maintain optimal communication. In this software I like the integration of videoconferencing features, VOIP audio conferencing and corporate instant messaging. It is compatible with Windows and Android and IOS operating systems. I use it every day to chat with my colleagues and clients, using Voip when something is fast and when it requires a presentation I do online meetings.

Cons

GoToConnect still has some instabilities on android where it happened to close the application without my permission. But I see that on PC I have nothing to complain about.

Pros

The various features like remote access, multi channel meeting interactions and quick meet setup is something that is very desirable in my line of work. While trying to talk to teams overseas these features ease a lot of hassle and saves time. It’s easy to install and use and integration within my school lab was simple

Cons

The time and effort it takes to schedule a meeting is something which has been a difficult experience with respect to other competitor products.

Pros

The best thing I like is the screen sharing and able to give to others control when not present in person. Helps our team get a clear picture across and helps for speedy decisions with cutting down feild time loss. being able to use this and keeping in documented is awesome.

Cons

We have had a few issues with getting set up or interferences with feedback or mutter sound.

Pros

Call quality has gotten poor over the last couple months. Nothing good to say.

Cons

I've been trying for over a month to change the billing from the [SENSITIVE CONTENT]name to mine. "Support" keeps telling me it's fixed, but the [SENSITIVE CONTENT] is still listed as the billing admin, even after I filled out the paperwork they sent and accepted. I was on the phone with GoToConnect for am hour yesterday, transferred to 4 different people, and now they tell me that they outsourced our billing and can't tell me who the company that handles our billing is. Don't waste your time or money with them.

Pros

When I have a question, i can call, get through to a tech and get my question answered. They will log on and look at issues with me rather than just wanting to fix it and move on. They take time to make sure I understand what is going on and how to fix an issue. Jive engineers are the most responsive I have ever worked with.

Cons

It seems to be limited to specific programs written by Jive for Jive. Some features that are standard on some are not available on the Jive software. Their engineers are willing to work on solutions or work arounds.

Pros

This internet phone service allows you to have a landline at a low price and is customizable for your business.

Cons

The connection is not always good and the number that shows up on callers ID when you make an outbound call is different from the number people are calling.

Pros

The Jive system is a user friendly platform. I really like the fact that we have access to all of our information, without having to contact customer support. I like that we can upload a file for our hold music & can change it whenever we want to. I really like the auto attendant & how easy it is to change things. Once I got familiar with the system, I feel very comfortable updating anything that is needed, but if I can't figure it out, I know I can contact customer service & they are great!

Cons

I think that it took a while to get our phone numbers ported over & at first our temporary numbers weren't "spoofed" so on our caller id, it was some odd telephone number without our company name. There was a few items setting up our system that was kind of frustrating but, once we were connected to the right person, it was an easy process. Most of the issues were more getting things worked out the first few weeks that we had the Jive telephone system. There was a different group of customer service people that we dealt with during that process, I feel that some of those people weren't as knowledgeable as the regular customer service employees. Again, once the few kinks were worked out, we've had no issues. It was more getting hooked up with the right person that could fix the specific issue that we were having.

Pros

Integration into our dental practice management software. Curved Hero.
Text messaging evolution has gotten better, but need improvement.

Cons

Two things:
1) They are constantly having issues with their text message system. I heard they are thinking of cutting the system altogether. I think that would be a big mistake. Jive just needs to figure it out. We use it all the time to communicate with my patients. If they drop this software, we would probably change providers. I don't want to.
2) customer support emails: they need to summarize the issues in their emails asking if the issue has been resolved. I have many staff members and from time to time they call Jive to help with an issue. I see Jive respond asking if everything is fixed, which is great, but I don't know what is fixed. It would be great, if in the follow up email, Jive would include:
1) a summary of the problem
2) who called it in
3) who is fixing the issue
4) what was done to fix it
5) then ask if everything is good
That type of response would be impressive and I don't think it would take much to make that happen.
3) Extra emphasis on the text option - fix it, DON'T drop it. Thx.

Pros

Our call center uses GoTo Connect for best service. We rely on the efficiency of the product to help our patients and providers. Seamlessly scheduling patients without being in clinic is very difficult but GoTo Connect helps bridge that gap.

Cons

As a company we would like to be able to tell when patients lines have fallen silent, either from call center rep fault or glitch in computer telephony. These calls do not always drop. It would be a nice feature to alert the crew or have our call board notify us.

Pros

Go to connect makes it easy on all platforms to use voice over IP to make phone calls for business

Cons

Go to connect makes it easy on all platforms to use voice over IP to make phone calls for business