GoTo Connect

4.5
Overall rating
Reviews

4.5
Overall rating
Reviews

About GoTo Connect

GoTo Connect is the all-in-one phone, meeting and messaging software built for SMBs. It boasts an enterprise-class phone system with 100+ features with inclusive minutes for local, long distance & international calls; video and audio conferencing with screen share for up to 250 people; and messaging for 1:1, Group Chat, Team channels, file sharing, plus SMS for external messages. GoTo Connect brings communications together with the best admin tools on the market, #1 customer-rated support, and a full suite of customer engagement tools including webinars and contact center— all delivered on the most reliable platform, while priced to give incredible value.
GoTo Connect Software - 1
GoTo Connect Software - 2
GoTo Connect Software - 3
GoTo Connect Software - 4
GoTo Connect Software - 5
GoTo Connect video
GoTo Connect Software - 1 - thumbnail
GoTo Connect Software - 2 - thumbnail
GoTo Connect Software - 3 - thumbnail
GoTo Connect Software - 4 - thumbnail
GoTo Connect Software - 5 - thumbnail

GoTo Connect pricing

GoTo Connect does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes

Alternatives to GoTo Connect

Ooma Office

4.5 (243 Reviews)
Ooma Office is a cloud-based voice + video solution suitable for businesses of all sizes. The platform includes a full...

Vonage Contact Center

4.3 (68 Reviews)
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange...

Grasshopper

4.3 (342 Reviews)
Grasshopper is a cloud-based virtual phone service that helps small to midsize enterprises establish communication with...

Business VoiceEdge

2.8 (53 Reviews)
Comcast offers a cloud-based phone system known as Business VoiceEdge. Business VoiceEdge bundles SIP trunking service...

Nextiva Contact Center

4.5 (112 Reviews)
Create more powerful customer experiences while reducing cost and complexity so you can grow your customer relationships...

Vonage Business Communications

4.1 (309 Reviews)
Vonage Business Communications is a good option for small-, medium-, and enterprise-level businesses that need a...

SS&C Blue Prism

4.4 (26 Reviews)
SS&S Blue Prism helps customers in over 170 countries and 2000 businesses, including Fortune 500 and public sector...

OfficeSuite UC

4 (5 Reviews)
OfficeSuite by Broadview Networks is a cloud-based phone system and unified communications solution. It caters to...

8x8 Contact Center

4.2 (44 Reviews)
8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration,...

8x8 Work

4.0 (302 Reviews)
Experience seamless collaboration with 8x8 Work. 8x8 Work is an all-in-one collaboration hub for phone, video, and...

Cisco Jabber

4.3 (1329 Reviews)
Cisco Jabber is a unified communication software solution designed to facilitate the collaboration and communication...

Dialpad

4.2 (536 Reviews)
Dialpad is an AI-powered cloud communication platform and business phone system that provides organizations with the...

DYL

4.0 (51 Reviews)
In today's rapidly changing business world, staying competitive requires agility and innovation. Regardless of what...

Google Meet

4.5 (11836 Reviews)
Google Meet is a video conferencing app. It is the business-oriented version of Google's Hangouts platform and is...

RingCentral Contact Center

4.3 (213 Reviews)
RingCentral's leading cloud contact center offers skill-based routing, agent management, real-time insights, and more...

GoTo Connect Reviews

Overall rating

4.5
Write a Review!

Feature rating

Value for Money
4.4
Functionality
4.5
Ease of Use
4.5
Customer Support
4.6
Loading...

All GoTo Connect Reviews

Filter by:
Sort by:
664 reviews
Donny
Donny
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 31/03/2023

GoTo Connect is a great cloud PBX!

So far it has been a positive experience

Pros

The ease of use out of the box was great and made a smooth transition from our previous products.

Cons

The interface can be confusing at times and it can be difficult to navigate

Verified Reviewer
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
4

4.0
Reviewed on 11/10/2024

Cost effective reliable VOIP choice

General a good experience, we migrated most of the company off for more advanced features, but still use it for one subsidiary where it is cost effective and reliable.

Pros

It is a reliable and stable platform for VOIP usage with fairly easy to manage admin system and a reliable and mature desktop VOIP client.

Cons

missing some advanced features of more full featured systems like 8x8 but is less complicated, not as cheap as some other basic voip options

Alternatives Considered

8x8 Work

Reasons for Choosing GoTo Connect

Product was acquired by the go to connect company and we got migrated.

Switched From

Jive

Reasons for Switching to GoTo Connect

Cost and and ease of implementation for a small team.
chris
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1.0
Reviewed on 8/03/2024

Poor choice of phone system

Poor service. Goto customer service people don't know their own system.

Pros

Having an app on my cell phone so I can answer a customer's call when away from my desk.

Cons

Doesn't facilitate being able to have a live person answer a call when a customer calls a specific extension. ie- When [sensitive content hidden] isn't at his desk and someone calls him I want to pick up his calls.

Alex
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 6/12/2023

Reliable VoIP Phone System

Excellent. Started with a online demo, was then offered physical devices and the chance to setup and use the system before making a commitment. Once we signed up the implementation team was very thorough and clear with what they required from us and when. All mile stones where hit at (or before) the estimated time. The switch over and porting went smoothly and the switch over happened without fuss, which was huge for us as the last time we made a change to our phone system it involved me and another IT employee staying at work until after midnight attempting to get things running.

Pros

Feature rich phone system that provides everything our business needs and more to allow our employees to make and receive calls. The auto attendant has allowed us to free up our document control personals time for more important matters than answering phone calls. Hard phones and soft phones work together seamlessly and offer our employees options on how they would like to receive calls.

Cons

The only negative I've experienced is that the SMS feature of the soft phones is unreliable. I've notice there is only about a 50% chance that any text message sent will be received. Particularly text verification (MFA) services don't seem to be received with the reliability that they would require.

Alternatives Considered

RingEX

Reasons for Choosing GoTo Connect

GoTo offered us a superior product at a great price. Our previous phone system was feature poor and due to be discontinued any day so we need to switch, since we have been using GoTo for other communication related services it made sense.

Switched From

TELUS International

Reasons for Switching to GoTo Connect

GoTo Connect ended up being the cheaper product to purchase and the completion did not seem to offer anything to make up the price difference.
Michael
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

4.0
Reviewed on 28/12/2023

Manage Communications Better

GoTo Connect is good and it works without breaking the bank. I would tell someone else starting a business that they should look at Connect.

Pros

Connecting is better because we only need one service and it's all stored together.
After I set it up I liked it. Not hard to use at all. Everything is right where you need and expect it to be. With a good internet provider and connection there are no quality or speed problems.
Real time chat is important to us and lets us connect instantly from different places without the interruption of video or voice calls. We're often filming and can't talk on the phone.
I don't have to pay a lot for Goto
Connect so that makes me like it even more. I think they charge what it's worth.

Cons

Sometimes getting help from customer support can be frustrating and
hard. I don't always think they
help the situation.
If the internet connection is fuzzy then so are all of our
communications. After it's
restored it takes a while to catch
up. But if you have a good provider there's no need to worry.

Alternatives Considered

Webex Suite

Switched From

Zoom Phone
Rob
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

3.0
Reviewed on 3/08/2023

Ok, But Not Great

It hasn't been horrible, but it hasn't been great either. When my contract expires in a few months I'll be looking to move to a new product.

Pros

This was our first cloud-based phone system, having migrated from on-prem Wave. It's convenient to be able to manage it from anywhere.

Cons

Call quality is often lousy. Rarely does a week go by that my users aren't complaining to me about dropped calls or calls that are cutting out or static-y.

Alternatives Considered

8x8 Work and RingEX

Reasons for Choosing GoTo Connect

Cloud based and cloud managed phone systems are the way to go.

Reasons for Switching to GoTo Connect

The MSP we were partnered with recommended them.
Verified Reviewer
  • Industry: Higher Education
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
1
Features
4
Ease of Use
4
Customer Support
1

4.0
Reviewed on 30/04/2024

Avoid auto-renewal - no reminder before renewing!

The customer service agent was great, but the company policies and procedures are not customer-friendly, but rather are opaque and cost us a ton of money.

Pros

It was the best platform prior for webinars in past years.

Cons

The person who signed up for annual auto-renewal left the college and we didn't use the product for two years. GoTo did not send a reminder prior to charging the annual fee, and when we called the company to find out about the charge to the credit card, they could not locate the account. We found an old invoice from 2020 (no emails of receipts or invoices received to the original email in all that time!) and asked for a reversal of the charge, our request was denied.

Haley
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
3

5.0
Reviewed on 1/04/2024

Top Notch Phone System

Pros

GoTo has made it easy to have our phones set up the way we want them to be. Not only can we edit the lines and extensions ourselves but their customer service team is always helpful if we cant figure it out in house. It also allows us to be remote if needed with their mobile app.

Cons

Non that I can think of

Brittany
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5.0
Reviewed on 16/04/2024

Excellent meeting software

Pros

It's simple to use, easy to collaborate with others to get them in the meeting.

Cons

I've only used the very basic functions in GoTo Meeting, so I don't have extensive knowledge. So far, no cons.

Bianca
  • Industry: Logistics & Supply Chain
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 1/07/2024

GoTo Connect Review

I am very pleased with the program. It is useful when I need tech support for software.

Pros

I like the video features it offers. I also think it is very easy to use on both ends.

Cons

Sometimes it's a bit slow to load the program.

Verified Reviewer
  • Industry: Oil & Energy
  • Company size: 201–500 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
3

4.0
Reviewed on 15/02/2023

Easy remote access tool

GoTo Connect is a cost effective easy to manage tool that has helped us remotely support our users with ease.

Pros

All-in-one communication solution: GoToConnect combines voice, video, and chat capabilities in a single platform. This can help to streamline communication and make it easier for users to access all communication channels from one place.Ease of use: GoToConnect is designed to be user-friendly, with an intuitive interface that makes it easy for users to set up and manage their communication channels. This can help to reduce the learning curve and minimize the need for technical expertise.Scalability: GoToConnect can scale up or down as per business needs, making it a suitable solution for small, medium and large organizations. This can help businesses to grow without worrying about outgrowing their communication solution.Integration: GoToConnect integrates with a range of popular business tools, including CRMs, helpdesk systems, and productivity software. This can help to streamline workflows and improve efficiency.Mobility: GoToConnect is accessible from anywhere with an internet connection, making it ideal for remote work or for businesses with employees who are frequently on-the-go.Cost-effective: GoToConnect offers a range of pricing plans to suit different business needs and budgets. The platform also has no hidden fees, allowing businesses to budget for communication costs more effectively.

Cons

Reliance on internet connectivity: GoToConnect is a cloud-based solution, which means that users need a stable internet connection to use it. If the internet connection is unstable or slow, the quality of voice and video calls can suffer.Limited customization: While GoToConnect is highly functional, it may not be as customizable as some other solutions on the market. This could be an issue for businesses with highly specific requirements or for businesses that want to integrate with specialized software.Limited analytics: GoToConnect does not provide in-depth analytics and reporting features. This can make it difficult for businesses to track call quality, user activity, and other key performance metrics.Training and adoption: GoToConnect may require some training for users to fully understand how to use all of its features. This can be a challenge for businesses with employees who are not tech-savvy or resistant to change.High-volume usage: GoToConnect may not be the best fit for businesses that have high-volume communication needs, such as call centers or large customer support teams. The platform may not have the necessary scalability or functionality to handle high-volume usage.

Alyssa
  • Industry: Health, Wellness & Fitness
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 17/03/2023

Great connectivity tool to have

Pros

easily connect with team members or external folks - so easy to use for all

Cons

no issues - very simple and straight forward makes it easy for anyone to be able to use

Allison
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 18/01/2023

GoTo VOIP review

great customer support and reliable phone service

Pros

A user-friendly platform, unlimited lines, able to preset office hours and after hours emergency line, so many helpful features!

Cons

There was a slight learning curve with the platform and features, I did need to make a few calls for support to figure out certain things

Jay
  • Industry: Mechanical or Industrial Engineering
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 25/08/2021

Superior Customer Service and a Service to Match

GoToConnect has replaced our previous service provider with superior customer service, an incredible amount of features (particularly for a small business), and excellent phone service for a very reasonable price.

Pros

Disclaimer: we have only just started using GoToConnect. I will set a reminder for six months from now to reevaluate this review, but unless something drastic happens, I have nothing but praise.

Starting out with the most impressive first, GoToConnect offers a dedicated onboarding team to assist with everything from receiving your hardware order, configuring the system to suit your business' needs, discovering features that you didn't even know you needed, all the way through porting your number from your previous provider and verifying that everything works as expected. I placed my order for service and hardware on Tuesday 8/10 and received the hardware on 8/11. I had the system mostly configured by Friday 8/13 and completely configured by the following Tuesday using a temporary number with the help of the onboarding team. The only problem was that there was a minimum 14 day wait period to port the number over that we needed to wait for in order to have the full service active!

The service itself has been dependable and top quality with very clear audio and excellent usability.

Cons

The only downside that we have experienced so far is the intra-company messaging. It is only available on the desktop app and is not very dependable, requiring the use of a secondary messaging software such as Skype for messaging.

Chandler
  • Industry: Renewables & Environment
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 20/12/2022

Easy to manage.

Pros

I can manage all of my agent's phone calls and their effectiveness. I can see how many times they miss a call, and it helps track how well they are doing their jobs.

Cons

If a call is missed, it will oftentimes get stuck in the queue. It will not allow anyone to end up taking the call at all.

João
João
  • Industry: Transportation/Trucking/Railroad
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 8/10/2021

Video and audio in one platform.

With the COVID pandemic, the GoToConnect platform helped employees to collaborate due to the quarantine and everyone working from their homes. We use the voip service a lot to communicate for free and the videoconference feature to make regular meetings, presentations and training. The experience was very good.

Pros

GoToConnect has everything we need to work away from the office and maintain optimal communication. In this software I like the integration of videoconferencing features, VOIP audio conferencing and corporate instant messaging. It is compatible with Windows and Android and IOS operating systems. I use it every day to chat with my colleagues and clients, using Voip when something is fast and when it requires a presentation I do online meetings.

Cons

GoToConnect still has some instabilities on android where it happened to close the application without my permission. But I see that on PC I have nothing to complain about.

Aliakbar
  • Industry: Aviation & Aerospace
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
3
Customer Support
5

5.0
Reviewed on 21/06/2021

Go to ali review

Pros

The various features like remote access, multi channel meeting interactions and quick meet setup is something that is very desirable in my line of work. While trying to talk to teams overseas these features ease a lot of hassle and saves time. It’s easy to install and use and integration within my school lab was simple

Cons

The time and effort it takes to schedule a meeting is something which has been a difficult experience with respect to other competitor products.

Ed
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

4.0
Reviewed on 17/09/2021

Awesome Product - Service

Overall it is a great product for virtual meetings , sharing , engagement seeing face to face with people. Overall I highly recommend this to anyone who needs a platform for meetings.

Pros

The best thing I like is the screen sharing and able to give to others control when not present in person. Helps our team get a clear picture across and helps for speedy decisions with cutting down feild time loss. being able to use this and keeping in documented is awesome.

Cons

We have had a few issues with getting set up or interferences with feedback or mutter sound.

Verified Reviewer
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
3
Ease of Use
3
Customer Support
1

1.0
Reviewed on 16/12/2021

Horrible

Horrible!

Pros

Call quality has gotten poor over the last couple months. Nothing good to say.

Cons

I've been trying for over a month to change the billing from the [SENSITIVE CONTENT]name to mine. "Support" keeps telling me it's fixed, but the [SENSITIVE CONTENT] is still listed as the billing admin, even after I filled out the paperwork they sent and accepted. I was on the phone with GoToConnect for am hour yesterday, transferred to 4 different people, and now they tell me that they outsourced our billing and can't tell me who the company that handles our billing is. Don't waste your time or money with them.

Verified Reviewer
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 29/01/2019

Jive Support

We are a resell Jive Communications. We have done some complex installations and some very simple jobs. From 4 or 5 phones to 65 phones. Jive has done a great job on all.

Pros

When I have a question, i can call, get through to a tech and get my question answered. They will log on and look at issues with me rather than just wanting to fix it and move on. They take time to make sure I understand what is going on and how to fix an issue. Jive engineers are the most responsive I have ever worked with.

Cons

It seems to be limited to specific programs written by Jive for Jive. Some features that are standard on some are not available on the Jive software. Their engineers are willing to work on solutions or work arounds.

Verified Reviewer
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
4

3.0
Reviewed on 5/02/2019

Jive Voice Value is Value

The company has great customer service and an affordable price.

Pros

This internet phone service allows you to have a landline at a low price and is customizable for your business.

Cons

The connection is not always good and the number that shows up on callers ID when you make an outbound call is different from the number people are calling.

Response from GoTo

Thanks for submitting your review! From looking over the comments there may be some ways we can work together to improve your overall experience. We offer a free network tool called Jive View which helps identify potential network improvements to improve call quality, and there are some configuration changes we can adjust to make sure the caller id number you want to show up on outbound calls is registered correctly.

Replied 7/02/2019
Verified Reviewer
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5.0
Reviewed on 20/03/2019

Jive Telephone System

Overall, we had a very easy transition from our previous telephones to Jive. We had our old system forwarded to our Jive phones for about a month, before our telephone numbers were actually ported over. I think in this time, we were able to work out all the kinks, so once our numbers were ported over there were no issues. I would recommend the Jive system to anyone that is considering changing their phone service.

Pros

The Jive system is a user friendly platform. I really like the fact that we have access to all of our information, without having to contact customer support. I like that we can upload a file for our hold music & can change it whenever we want to. I really like the auto attendant & how easy it is to change things. Once I got familiar with the system, I feel very comfortable updating anything that is needed, but if I can't figure it out, I know I can contact customer service & they are great!

Cons

I think that it took a while to get our phone numbers ported over & at first our temporary numbers weren't "spoofed" so on our caller id, it was some odd telephone number without our company name. There was a few items setting up our system that was kind of frustrating but, once we were connected to the right person, it was an easy process. Most of the issues were more getting things worked out the first few weeks that we had the Jive telephone system. There was a different group of customer service people that we dealt with during that process, I feel that some of those people weren't as knowledgeable as the regular customer service employees. Again, once the few kinks were worked out, we've had no issues. It was more getting hooked up with the right person that could fix the specific issue that we were having.

Colin
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
3

3.0
Reviewed on 8/06/2018

Good, almost great.

Pros

Integration into our dental practice management software. Curved Hero.
Text messaging evolution has gotten better, but need improvement.

Cons

Two things:
1) They are constantly having issues with their text message system. I heard they are thinking of cutting the system altogether. I think that would be a big mistake. Jive just needs to figure it out. We use it all the time to communicate with my patients. If they drop this software, we would probably change providers. I don't want to.
2) customer support emails: they need to summarize the issues in their emails asking if the issue has been resolved. I have many staff members and from time to time they call Jive to help with an issue. I see Jive respond asking if everything is fixed, which is great, but I don't know what is fixed. It would be great, if in the follow up email, Jive would include:
1) a summary of the problem
2) who called it in
3) who is fixing the issue
4) what was done to fix it
5) then ask if everything is good
That type of response would be impressive and I don't think it would take much to make that happen.
3) Extra emphasis on the text option - fix it, DON'T drop it. Thx.

Amelia
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
0

5.0
Reviewed on 19/07/2022

Go To for Quality

Quality and time-saving. Definitely helps us!

Pros

Our call center uses GoTo Connect for best service. We rely on the efficiency of the product to help our patients and providers. Seamlessly scheduling patients without being in clinic is very difficult but GoTo Connect helps bridge that gap.

Cons

As a company we would like to be able to tell when patients lines have fallen silent, either from call center rep fault or glitch in computer telephony. These calls do not always drop. It would be a nice feature to alert the crew or have our call board notify us.

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 22/11/2021

VoIP software that is great

The mobile app could have more features

Pros

Go to connect makes it easy on all platforms to use voice over IP to make phone calls for business

Cons

Go to connect makes it easy on all platforms to use voice over IP to make phone calls for business

Related categories