--- description: Review of Salesforce Sales Cloud Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Salesforce Sales Cloud | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Revenue Management Software](/directory/4267/revenue-management/software) > [Salesforce Sales Cloud](/software/2764/salesforce-sales-cloud) # Salesforce Sales Cloud Canonical: https://www.softwareadvice.co.nz/software/2764/salesforce-sales-cloud Page: 1 / 753\ Next: [Next page](https://www.softwareadvice.co.nz/software/2764/salesforce-sales-cloud?page=2) > Sales Cloud is equipped with customer relationship management (CRM) functionality that encompasses lead management, marketing automation and contact management solutions. It assists businesses in overseeing customer accounts, monitoring sales leads, executing and assessing marketing efforts and offering post-sale support. The upgraded Salesforce Lightning Experience enhances the CRM capabilities of Sales Cloud, optimizing the sales cycle and enabling sales representatives to effortlessly generate leads, manage accounts, oversee campaign progress and compile reports. Integration with Salesforce for Outlook allows for seamless synchronization of contacts, calendars, emails and tasks across both platforms, ensuring uninterrupted business operations. Specifically designed for small businesses, Sales Cloud empowers companies to organize contacts, monitor sales activities, manage tasks and events, generate leads and assess performance metrics. Additionally, for larger organizations, the sales cloud enterprise edition enriches the platform with additional features such as call scripting, collaborative selling tools, comprehensive business workflow management, approval processes, custom application development, API integrations and more. The Salesforce CRM solution is available as a software-as-a-service (SaaS) offering, providing a comprehensive technology infrastructure that includes data management, security, workflow integration and user interface functionalities. Automated CRM updates, centralized data and smarter insights backed by the Salesforce Platform and Data Cloud represent a leap towards a data-driven sales strategy. Additionally, the integration of Sales Cloud with Tableau brings advanced analytics to the forefront, enhancing forecast accuracy, pipeline growth and revenue optimization.  Salesforce Sales Cloud underpins revenue growth through its integrated growth platform, encapsulating revenue lifecycle management, CPQ (configure, price, quote) and sales performance management. This integration connects product catalogs, pricing management, contracts and billing in one coherent system, facilitating sales across various channels. Additionally, the partner relationship management is also enhanced, easing the management of resellers, distributors, and other partners to drive channel sales and performance.  Salesforce Sales Cloud presents a sales solution that is adaptable to various business needs, offering total visibility into the sales pipeline. It enhances sales team productivity through built-in AI and sales engagement tools. Trusted AI, grounded in unified sales data, offers sales teams faster, smarter selling capabilities. Furthermore, sales engagement is baked directly into the CRM, allowing for accelerated sales cycles and more impactful buyer connections. Additionally, outcome-based enablement programs improve seller efficiency and productivity, ensuring sales teams operate at peak performance levels. Salesforce Sales Cloud includes Agentforce, comprising SDR (Sales Development Representative) and Sales Coach components. The autonomous agents are designed to scale sales teams effectively. Additionally, it focuses on building the pipeline by autonomously nurturing inbound leads around the clock and elevating sales performance by offering personalized coaching to sales representatives. > > Verdict: Rated **4.4/5** by 18790 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 18790 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Basic sales and marketing for up to 5 users $25 /user/month\* (billed annually) Complete CRM for any size team $80 /user/month\* (billed annually) Deeply customizable CRM for your business $165 /user/month\* (billed annually) Unlimited CRM power and support $330 /user/month\* (billed annually) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Russian, Spanish, Swedish - **Available Countries**: Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, India, Indonesia, Ireland, Israel, Italy, Malaysia, Mexico, Netherlands, Norway, Philippines, Portugal and 12 more ## Features - "What If" Scenarios - AI/Machine Learning - API - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Ad hoc Reporting - Agent Management - Alerts/Notifications - Appointment Scheduling - Approval Process Control - Assignment Management - Audience Targeting - Auto-Dialer - Automatic Call Distribution - Batch Processing - Bid Management - Budgeting/Forecasting ## Integrations (37 total) - Birdeye - Box - ClearSlide - Conga Composer - Crowdstack Pro - Docusign - Dropbox Business - Eventbrite - Evernote Teams - Expensify - Five9 - GetFeedback - Gmail - GoTo Meeting - Gong.io ... and 22 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Revenue Management Software](https://www.softwareadvice.co.nz/directory/4267/revenue-management/software) ## Related Categories - [Revenue Management Software](https://www.softwareadvice.co.nz/directory/4267/revenue-management/software) - [Revenue Recognition Software](https://www.softwareadvice.co.nz/directory/4493/revenue-recognition/software) - [Revenue Cycle Management Software](https://www.softwareadvice.co.nz/directory/3341/revenue-cycle-management/software) - [Auto Dealership CRM Software](https://www.softwareadvice.co.nz/directory/3171/dealership/software) - [Higher Education CRM Software](https://www.softwareadvice.co.nz/directory/3231/higher-education/software) ## Alternatives 1. [HubSpot CRM](https://www.softwareadvice.co.nz/software/1854/hubspot) — 4.5/5 (4468 reviews) 2. [HubSpot Sales Hub](https://www.softwareadvice.co.nz/software/21946/hubspot-sales-hub) — 4.5/5 (502 reviews) 3. [Zoho CRM](https://www.softwareadvice.co.nz/software/392464/zoho-crm) — 4.3/5 (6982 reviews) 4. [Claritysoft CRM](https://www.softwareadvice.co.nz/software/9707/claritysoft) — 4.5/5 (252 reviews) 5. [Bigin by Zoho CRM](https://www.softwareadvice.co.nz/software/392397/bigin-by-zoho-crm) — 4.7/5 (738 reviews) ## Reviews ### "Robust Client Ecosystem with a Steep Learning Curve" — 4.0/5 > **Lucas** | *30 June 2026* | Banking | Recommendation rating: 10.0/10 > > **Pros**: Salesforce provides an unparalleled 360-degree view of the customer portfolio. The ability to centralize all interactions, track communication histories, and customize pipelines to fit complex relationship models is incredibly powerful. The reporting and analytics features are top-notch, allowing for precise forecasting and deep insights into client behavior and product penetration > > **Cons**: The user interface can often feel cluttered and overwhelming, requiring too many clicks to perform simple daily updates. Additionally, the learning curve is exceptionally steep for new users, and the platform highly depends on a dedicated administrator for any minor customization, which slows down agility. The licensing and implementation costs are also quite high. > > Salesforce is a powerhouse for managing large client portfolios and scaling relationship strategies. It is an indispensable tool for data-driven decisions, provided your organization has the budget and the patience to handle the training and setup required. ----- ### "Salesforce sales cloud at scale" — 5.0/5 > **Verified Reviewer** | *4 July 2026* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: The best part which I like about this tool is its strong integration as API make it easy to connect with other tools whether it's storage analytics or ERP system. Also I can keep an eye on system reliability and compliance across organisation. > > **Cons**: If I am asked about cons then I would say it's strong but at enterprises scale it can feel a restrictive with limits also it is costly with licences and tricky when dealing with performance... > > Overall I can say Salesforce is a strong platform for managing sales at scale from my role I appreciate how it can handle bulk data loads and provide consistent up time but it demands careful engineering support to avoid limits performance issues and integration headaches. ----- ### "Strong CRM Capabilities, But Cost Became the Breaking Point" — 4.0/5 > **Bill** | *25 June 2026* | Education Management | Recommendation rating: 7.0/10 > > **Pros**: What stands out most about Salesforce Sales Cloud is how well it centralizes customer and sales information in one system. Everything from leads and opportunities to account history and activity tracking is connected, which makes it easier for sales teams to stay organized and follow up at the right time. The automation features also help reduce manual work, especially around lead routing, reminders, and pipeline updates. For managers, the reporting and dashboards provide strong visibility into sales performance, forecasts, and team activity, which helps with better decision-making and planning. > > **Cons**: The biggest downside is cost. Salesforce Sales Cloud can get expensive quickly, especially once you start adding extra features, users, or third-party integrations. Even basic functionality often requires higher-tier licenses or add-ons, which increases the total cost of ownership. For many teams, it can feel like you’re paying a premium not just for the platform, but for every additional capability you need as you scale. > > Overall, Salesforce Sales Cloud is a powerful and reliable CRM. It does a strong job of managing leads, opportunities, customer data, and reporting in one system, and it gives solid visibility into the sales pipeline and team performance. However, the main reason for moving away from it was cost. As the team and requirements grew, the licensing fees and added costs for extra features and integrations became difficult to justify. What started as a manageable investment turned into a much higher ongoing expense. Because of that, we ultimately switched to a more cost-effective solution that still covered our core CRM needs without the same level of overhead. ----- ### "Powerful but heavy - great once it’s set up properly" — 4.0/5 > **khyan** | *15 March 2026* | Computer Software | Recommendation rating: 5.0/10 > > **Pros**: The flexibility and depth of the platform. You can customise workflows, reporting, and dashboards to fit almost any sales process, and it integrates well with other tools. Once it’s set up properly, it becomes a very powerful system for managing pipelines, tracking activity, and giving leadership clear visibility over the sales process. > > **Cons**: The main downside is the complexity and cost. It’s not the most intuitive system when you first start using it, and setup can take a fair bit of time and effort to get right. If it’s not managed well from an admin perspective, the interface can also become cluttered with too many fields and workflows. > > My overall experience with Salesforce Sales Cloud was positive. It’s a very capable platform with a lot of flexibility, especially for teams that need detailed reporting, custom workflows, and strong pipeline visibility. It does take some time to learn and works best when it’s set up properly from the start, but once everything is configured well it becomes a really powerful tool for managing the sales process. ----- ### "With Salesforce we don't have any of that BS." — 4.0/5 > **Edward** | *11 May 2026* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: The thing I love the most is it disciplines our little agency\! All leads from referral, LinkedIn and proposal forms go in one place, and I can tell me what communication channels helped to advance a prospect. The User Interface (UI) is a bit crowded, but List View, Dashboard and Page Creation and Management enable me to create pipeline pages for clients without having to wait for a developer. > > **Cons**: There was more fiddling involved than I thought there would be for a group of 6. Ease of Use is to a large extent dependent on how neatly you set up fields, stages and permissions. Customer Support has been helpful but responses sometimes direct to lengthy support articles. When we put on seats for occasional users, it hurts our Value for Money. > > There is no giant Enterprise Command Centre, we use Salesforce Sales Cloud as our sales memory. For marketing consultancy, it helps me to keep track on warm introductions, on when to re-up on retainers, when to upsell on campaigns, and who was the last one to touch who. The platform is crying out for care; "dirty data" is strongly punished. But, I believe the forecast more than our old spreadsheet when I look at the week on Friday. ----- Page: 1 / 753\ Next: [Next page](https://www.softwareadvice.co.nz/software/2764/salesforce-sales-cloud?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/2764/salesforce-sales-cloud) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data