Salesforce Sales Cloud

4.4
Overall rating
Reviews

4.4
Overall rating
Reviews

About Salesforce Sales Cloud

Sales Cloud is equipped with customer relationship management (CRM) functionality that encompasses lead management, marketing automation and contact management solutions. It assists businesses in overseeing customer accounts, monitoring sales leads, executing and assessing marketing efforts and offering post-sale support. The upgraded Salesforce Lightning Experience enhances the CRM capabilities of Sales Cloud, optimizing the sales cycle and enabling sales representatives to effortlessly generate leads, manage accounts, oversee campaign progress and compile reports. Integration with Salesforce for Outlook allows for seamless synchronization of contacts, calendars, emails and tasks across both platforms, ensuring uninterrupted business operations. Specifically designed for small businesses, Sales Cloud empowers companies to organize contacts, monitor sales activities, manage tasks and events, generate leads and assess performance metrics. Additionally, for larger organizations, the sales cloud enterprise edition enriches the platform with additional features such as call scripting, collaborative selling tools, comprehensive business workflow management, approval processes, custom application development, API integrations and more. The Salesforce CRM solution is available as a software-as-a-service (SaaS) offering, providing a comprehensive technology infrastructure that includes data management, security, workflow integration and user interface functionalities. Automated CRM updates, centralized data and smarter insights backed by the Salesforce Platform and Data Cloud represent a leap towards a data-driven sales strategy. Additionally, the integration of Sales Cloud with Tableau brings advanced analytics to the forefront, enhancing forecast accuracy, pipeline growth and revenue optimization.  Salesforce Sales Cloud underpins revenue growth through its integrated growth platform, encapsulating revenue lifecycle management, CPQ (configure, price, quote) and sales performance management. This integration connects product catalogs, pricing management, contracts and billing in one coherent system, facilitating sales across various channels. Additionally, the partner relationship management is also enhanced, easing the management of resellers, distributors, and other partners to drive channel sales and performance.  Salesforce Sales Cloud presents a sales solution that is adaptable to various business needs, offering total visibility into the sales pipeline. It enhances sales team productivity through built-in AI and sales engagement tools. Trusted AI, grounded in unified sales data, offers sales teams faster, smarter selling capabilities. Furthermore, sales engagement is baked directly into the CRM, allowing for accelerated sales cycles and more impactful buyer connections. Additionally, outcome-based enablement programs improve seller efficiency and productivity, ensuring sales teams operate at peak performance levels. Salesforce Sales Cloud includes Agentforce, comprising SDR (Sales Development Representative) and Sales Coach components. The autonomous agents are designed to scale sales teams effectively. Additionally, it focuses on building the pipeline by autonomously nurturing inbound leads around the clock and elevating sales performance by offering personalized coaching to sales representatives.
Salesforce Sales Cloud Software - Salesforce dashboard
Salesforce Sales Cloud Software - Salesforce sales rep dashboard
Salesforce Sales Cloud Software - Salesforce team forecasting
Salesforce Sales Cloud Software - Salesforce opportunities/leads
Salesforce Sales Cloud Software - Salesforce mobile interface
Salesforce Sales Cloud video
Salesforce Sales Cloud Software - Salesforce dashboard - thumbnail
Salesforce Sales Cloud Software - Salesforce sales rep dashboard - thumbnail
Salesforce Sales Cloud Software - Salesforce team forecasting - thumbnail
Salesforce Sales Cloud Software - Salesforce opportunities/leads - thumbnail
Salesforce Sales Cloud Software - Salesforce mobile interface - thumbnail

Salesforce Sales Cloud pricing

Salesforce Sales Cloud does not have a free version but does offer a free trial. Salesforce Sales Cloud paid version starts at US$25.00/month.

Starting Price:
US$25.00/month
Free Version:
No
Free trial:
Yes

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Salesforce Sales Cloud Reviews

Overall rating

4.4
Write a Review!

Feature rating

Value for Money
4.0
Functionality
4.4
Ease of Use
4.0
Customer Support
4.1
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All Salesforce Sales Cloud Reviews

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18,698 reviews
Nityam
Nityam
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 22/10/2024

Best Software for Sales Professionals

it was wonderful for keeping data safe and secure and was easy to understand the UI also

Pros

The User Interface was so good and secondly comparatively other CRM's It was easy to maintain and record the data

Cons

Sometimes glitch was the concern and the cost was so high

Verified Reviewer
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 26/10/2024

Best CRM software on the market!

Pros

I love that Salesforce allows you to configure your org as much as you want, even if you find something not possible right away, you can always look for some third-party app on AppExchange or create some custom code to make your usecase work! It provides you with training on their Trailhead platform, where you can earn badges and valuable certifications. As far as for the sales features, it allows you to fully manage all your sales processes in it. It is super intuitive for beginners and really easy to work on!

Cons

I think the price is the only downside of this solution. This is one of the most expensive CRM software on the market, but it is still understandable why. For someone who looks at the price not knowing it's pros it will just look big, but for a person who sees a value with automating sales processes and decreasing manual work within your sales or support team - it really makes sense.

Alternatives Considered

HubSpot CRM

Reasons for Choosing Salesforce Sales Cloud

The previous software was very limited and we just couldn't grow as an org with solution not designed for our needs.

Switched From

Freshsales

Reasons for Switching to Salesforce Sales Cloud

It is not as flexible as Salesforce, we wanted to do as much as we can and develop it continuously
Tanya
  • Industry: Law Enforcement
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
2
Ease of Use
3
Customer Support
3

3.0
Reviewed on 5/10/2024

New User of SalesForce Review

I was a new user and I caught on very quickly. It is not hard to navigate the database. However, when you left out of Salesforce the list would put you back to the beginning which was not great at all.

Pros

I can store information shared by clients, making it easier to maintain context across conversations, such as ongoing projects, or details for future reference. Also, it made it easy to share content with colleagues.

Cons

I did not like that I could not change the pertinent information myself, the administrator of the team could only do that, and it sometime delayed my work process.

Delicia
  • Industry: Marketing & Advertising
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 3/10/2024

Salesforce Cloud among top 5

Overall great experience and customer service is excellent and willing to help you find your needs and they are also great at following up.

Pros

Salesforce has a lot of great options as far as entering information adding unique fields and making it specific to your needs as well you can also use this across all devices. Laptop to phone to iPad.

Cons

Some fields are tricky and have specific questions that need to be answered before moving to the next field. sometimes those are not highlighted and takes time to find area of particular needs.

Blake
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
3

5.0
Reviewed on 29/10/2024

Salesforce >

Overall I've used the tool as well as various others and feel it's the most robust available CRM

Pros

The dynamic ability to report and splice and dice information bout my accounts, contacts, opportunities etc

Cons

Sometimes it can be a bit clunky in navigating page to page or finding the specific details but they've made some changes such as the different modes to help this

Tammy
  • Industry: Machinery
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
3
Customer Support
4

4.0
Reviewed on 25/11/2024

Administrative Manager

Positive experience overall with layout and design for functional program for the business.

Pros

It is a complete solution to manage the sales process.

Cons

Sometimes difficult to use and needs an integrator to change or add items.

Matheus
  • Industry: Marketing & Advertising
  • Company size: 10,000+ Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 8/11/2024

A Productive Experience with Salesforce Sales Cloud

My overall experience with Salesforce Sales Cloud has been positive. It’s a powerful tool for managing customer relationships and tracking sales progress, offering excellent customization to fit specific business needs. Although the initial setup can be a bit challenging and there’s a learning curve, the platform’s range of features and insightful analytics have significantly improved my team’s efficiency and helped us stay organized and proactive in our sales approach.

Pros

What I liked most about Salesforce Sales Cloud is its robust customization options and seamless integration with other tools, which make it easy to tailor the platform to my specific business needs. The intuitive interface and real-time data insights also help streamline workflows and improve my team's productivity.

Cons

What I liked least about Salesforce Sales Cloud is that it can be quite complex to set up and navigate initially, especially with all the customization options. Additionally, some features can feel a bit pricey, and certain advanced functions require additional add-ons, which can increase costs.

Nabil
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
3

5.0
Reviewed on 23/10/2024

Great enterprise product but takes time and money to get setup

Customizable product that can be adapted to fit every business' requirements, though it does take some time to get setup and running!

Pros

Works considerably well for enterprise companies with custom deal-flow and lead requirements.

Cons

Due to the customisable nature of the product, it takes quite some time to get things setup. The UI is also quite outdated and not that user friendly.

Brandon
  • Industry: Transportation/Trucking/Railroad
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
3
Customer Support
5

5.0
Reviewed on 13/11/2024

Sales engagement goes through the roof

The software is great for streamlining your sales engagement. You will keep track of everything and all things related to performance and outcomes.

Pros

Allows you to track all engagements whether financial or contacts.

Cons

Has a lot going on with the software so there is a huge learning curve.

Rahul
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 1/11/2024

Review for Salesforce Sales cloud

Pros

Highly Customizable features & easy accessible view

Cons

Lack of developer can drive you crazy, as many external development required IT Support.

Alternatives Considered

HubSpot Sales Hub

Reasons for Switching to Salesforce Sales Cloud

Best thing about Salesforce is that you have no limitation in customization or development, Even you need developer but still can make it bit user friendly tool.
Mazher Hussain
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 4/08/2024

Highly customizable to meet specific business needs.

Salesforce Sales Cloud is a powerful and versatile CRM solution that excels in managing and optimizing the sales process. Its comprehensive feature set, scalability, and customization options make it an excellent choice for businesses looking to enhance their sales operations. However, the cost and complexity of the platform should be carefully considered, especially for smaller organizations with limited resources. Overall, Salesforce Sales Cloud remains a leading choice for businesses seeking a robust and flexible CRM solution.

Pros

Salesforce Sales Cloud is a comprehensive customer relationship management (CRM) platform designed to support the sales process from lead generation to closing deals. It is widely adopted across various industries due to its robust features, scalability, and the ability to customize to meet specific business needs.

Cons

The platform's extensive features can be overwhelming and require significant time and resources to implement and manage effectively.

Verified Reviewer
  • Industry: Glass, Ceramics & Concrete
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 21/06/2024

MY HONEST REVIEW

My experience with Salesforce Sales Cloud has been largely positive, as it's a robust and versatile platform that offers a wide range of features to streamline sales processes and enhance customer relationship management.

Pros

Salesforce Sales Cloud stands out for its robust CRM capabilities, advanced automation, powerful analytics, seamless integration, and user-friendly mobile access. Its scalability, customization options, collaboration tools, and AI-driven insights further enhance its value, making it a comprehensive solution for managing and optimizing sales processes. These features collectively contribute to improved sales performance, better customer relationships, and greater business success.

Cons

Salesforce Sales Cloud is a comprehensive and powerful CRM platform, but its complexity, cost, and customization requirements can be challenging, especially for smaller businesses or those without dedicated technical resources. Improvements in user interface simplicity, pricing transparency, performance, and support quality could enhance the overall user experience and make it more accessible to a broader range of businesses.

Melinda
  • Industry: Public Relations & Communications
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5.0
Reviewed on 27/01/2024

Seamless CRM Solution for Streamlined Operations

Finding the right CRM solution to efficiently manage our customer relationships and streamline operations has been paramount. The customer support provided by Salesforce has also been exemplary. Their Premier Success plan includes a responsive support team is always available to address any queries or concerns promptly, ensuring uninterrupted operations and a seamless user experience.

Pros

One of the most commendable aspects of Salesforce CRM is its user-friendly interface, which made the transition smooth for our team. The easy to digest layout and customizable features allowed us to tailor the CRM to fit our specific needs without overwhelming complexity. This adaptability ensured that every team member could seamlessly integrate Salesforce into their daily workflow, enhancing productivity across the board.

Cons

While Salesforce CRM offers a comprehensive suite of features and benefits, one notable drawback is its cost. For small or budget-conscious businesses, the expense associated with Salesforce's subscription plans and additional add-ons may pose a significant financial challenges. As businesses scale and require more advanced features or additional user licenses, the cost of maintaining Salesforce CRM can escalate rapidly.

Alternatives Considered

monday.com

Reasons for Choosing Salesforce Sales Cloud

Needed an approach that didn't just include sales. Automation of business operations was also needed.

Switched From

Insightly

Reasons for Switching to Salesforce Sales Cloud

Was most familiar with Salesforce having used it as a previous company.
Daljeet
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 7/09/2024

Great CRM with Easy Access

Salesforce Sales Cloud has been an excellent tool for our business. It has improved our sales efficiency, helped us better understand our customer base, and ultimately contributed to increased revenue. Despite the initial learning curve, once you get the hang of it, the platform becomes an indispensable part of managing customer relationships and driving sales success.

Pros

What I appreciate the most about Salesforce Sales Cloud is its comprehensive functionality that integrates seamlessly with various departments. The CRM is incredibly customizable, allowing my team to tailor workflows and reports to meet specific business needs. The automation features have significantly reduced manual work, and the detailed analytics offer valuable insights into customer behavior and sales trends.

Cons

One challenge I’ve encountered is the steep learning curve. While Salesforce is highly capable, it can be overwhelming for new users, and the onboarding process requires a fair amount of time and training. Additionally, some of the advanced features can be a bit costly, especially for smaller businesses.

toshia
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 30/09/2024

Best Salesforce software

Very good deal al. The product is amazing.

Pros

### Pros of Salesforce Sales Cloud

Salesforce Sales Cloud is great for helping sales teams stay organized and productive. One of the best things is how customizable it is—you can really tailor it to fit your business needs. The interface is user-friendly, making it easier to manage leads and customer relationships. It also plays well with other tools, so you can integrate it with your email or marketing platforms, which saves a ton of time. Plus, the reporting tools give you valuable insights, so you can keep track of how your sales team is doing in real time.

### Cons of Salesforce Sales Cloud

Cons

Am the flip side, Salesforce Sales Cloud can be a bit tricky to learn, especially if you don’t have a tech-savvy team. It offers so many features that it can feel overwhelming at first. The pricing is also something to consider—it can get expensive, especially when you start adding on extra features. Some users have mentioned the system runs slow with large datasets, and it can take a while to get the hang of customizing it. Lastly, customer support isn’t always as quick or helpful as you’d expect for a premium product.

Miguel
  • Industry: Consumer Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

4.0
Reviewed on 26/09/2024

Salesforce, a practical and useful tool.

Salesforce is a tool that I use on a daily basis, so my overall experience is pretty good, there are only details to be corrected. It's a useful tool that definitely helps me to provide a good customer service and keep record of each ticket I create.

Pros

I enjoy creating tickets using Salesforce because it's practical and functional, and you can navigate easily in each ticket. This helps to have each ticket's information faster.

Cons

Sometimes it glitches when you detach an article and you have to refresh the entire page and the content of a case comment goes lost if you don't save it first.

Eunho
  • Industry: Logistics & Supply Chain
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 26/08/2024

Essential software for the sales team

Overall, I think it’s a very satisfactory program. The difference between using and not using Salesforce in the sales team is very significant. It helps in organizing processes and results clearly and assists in working systematically.

Pros

Above all, the biggest advantage is the ability to customize fields according to the needs of the sales organization. As the sales processes changed and the organization expanded, there were many additional processes to incorporate. Despite this, there are many features that can fully cover these needs, which has been very helpful for our work. Additionally, the ability to create a wide variety of reports is another advantage. This has been extremely useful in identifying the causes of poor sales and finding ways to improve sales performance.

Cons

The complexity is very high, so it is quite challenging to set up new processes. We often seek help through Trailblazer and refer to what others have created, but it is still very difficult to configure without specialized knowledge.

Gaëtan
Gaëtan
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Features
5
Ease of Use
4
Customer Support
3

5.0
Reviewed on 21/06/2024

Number one Sales Management tool

Salesforce Sales Cloud is an easy way to access to the leader of Sales Management tools, but this has a cost not all (small) companies would like to spend.

Pros

Comprehensive end-to-end features for Sales Management
Ease of use of most of the functionalities
Powerful Dashboard and Analytics features

Cons

Cost
Some advanced features are a bit complex to use (e.g: advanced Sales Pipeline workflow)
Customer support sometimes slow

Danillo
  • Industry: Banking
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
3
Customer Support
5

4.0
Reviewed on 28/10/2024

It is worth it!

Salesforce is an excellent CRM solution for businesses needing powerful customer relationship tools, rich data analytics, and seamless integration with third-party applications. While the platform comes with a steep learning curve and significant costs, its flexibility and extensive features make it a worthy investment for businesses ready to dive in fully.

Pros

Their powerful CRM capabilities are beyond any other similar system out there. The ability to customize it to meet our needs and automate a lot of the workflows are key points that lead me to enjoy using this product.

Cons

It is on the pricier side of the spectrum. Setting it up and customizing it can be complex, so it is important to learn the product beforehand and performing some trial and error.

Kanishk
  • Industry: Information Technology & Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
5
Ease of Use
4
Customer Support
4

4.0
Reviewed on 23/08/2024

Industry wide used product.

Overall great product since the market has great expertise in using and deploying sales force products.

Pros

Industry wides used CRM product. Easy to integrate with existing Platforms.

Cons

Not as intuitive as new Sales CRM platforms. Customization required to make it user friendly.

Eddie
Eddie
  • Industry: Outsourcing/Offshoring
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4.0
Reviewed on 28/02/2024

Salesforce its a must to have in your sales department.!

My overall experience with Salesforce Sales Cloud has been positive. Its robust CRM capabilities streamline processes, from lead management to analytics. Although the learning curve exists, the scalability and comprehensive features make it an invaluable tool for enhancing sales efficiency and driving business growth.

Pros

Salesforce Sales Cloud with its comprehensive CRM solutions. Streamlined lead management, robust reporting, and scalability make it a powerful ally for driving sales success and enhancing overall business growth

Cons

Salesforce Sales Cloud, while powerful, faces a learning curve. The complexity can be overwhelming for new users. Additionally, the cost may be a deterrent for smaller businesses.

Leslie
Leslie
  • Industry: Staffing & Recruiting
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 26/02/2024

Great tool for everyone and every business

I really like all of the tools and resources that salesforce has.

Pros

Comprehensive CRM capabilities
Customizable dashboards for personalized insights
Extensive integration options
Efficient lead and opportunity management
Scalability to accommodate business growth

Cons

Steep Learning Curve: Initial complexity may pose challenges for new users.

Dina
Dina
  • Industry: Information Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

5.0
Reviewed on 9/09/2024

The best solution in the market if you know how!

Very, very pleased and satisfied in almost 5 years of usage!

Pros

Level of customizing the platform and adjusting it to the business needs is awesome! Intuitive but sometimes challenging, never disappoints though! Loving the dashboards and integration capabilities!

Cons

Due to complexity, sometimes it's tricky to figure out how to implement something and it has its own limitations in reporting, for example. It's more on the expensive side.

arkangshu
  • Industry: Financial Services
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5.0
Reviewed on 1/04/2024

I recommend everyone to use Salesforce sales cloud.

Whenever i start using Salesforce Sales Cloud i have noticed a change for my business..my sales have increased.. So im happy with Salesforce Sales Cloud.😊

Pros

According to me salesforce Sales Cloud is the best customer relationship tools in the market.and i most like about this software is its features

Cons

I think it is little much expensive for me.and it also has limited customization.

Vandana
  • Industry: Arts & Crafts
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
3

5.0
Reviewed on 12/06/2024

Helpfull software

My experience is good..its good not that bad .

Pros

It is upgraded software which helps to improve our business

Cons

This the fastest app which helps me to do my work fastly

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