--- description: Review of Salesforce Sales Cloud Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Salesforce Sales Cloud | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Revenue Management Software](/directory/4267/revenue-management/software) > [Salesforce Sales Cloud](/software/2764/salesforce-sales-cloud) # Salesforce Sales Cloud Canonical: https://www.softwareadvice.co.nz/software/2764/salesforce-sales-cloud Page: 1 / 753\ Next: [Next page](https://www.softwareadvice.co.nz/software/2764/salesforce-sales-cloud?page=2) > Sales Cloud is equipped with customer relationship management (CRM) functionality that encompasses lead management, marketing automation and contact management solutions. It assists businesses in overseeing customer accounts, monitoring sales leads, executing and assessing marketing efforts and offering post-sale support. The upgraded Salesforce Lightning Experience enhances the CRM capabilities of Sales Cloud, optimizing the sales cycle and enabling sales representatives to effortlessly generate leads, manage accounts, oversee campaign progress and compile reports. Integration with Salesforce for Outlook allows for seamless synchronization of contacts, calendars, emails and tasks across both platforms, ensuring uninterrupted business operations. Specifically designed for small businesses, Sales Cloud empowers companies to organize contacts, monitor sales activities, manage tasks and events, generate leads and assess performance metrics. Additionally, for larger organizations, the sales cloud enterprise edition enriches the platform with additional features such as call scripting, collaborative selling tools, comprehensive business workflow management, approval processes, custom application development, API integrations and more. The Salesforce CRM solution is available as a software-as-a-service (SaaS) offering, providing a comprehensive technology infrastructure that includes data management, security, workflow integration and user interface functionalities. Automated CRM updates, centralized data and smarter insights backed by the Salesforce Platform and Data Cloud represent a leap towards a data-driven sales strategy. Additionally, the integration of Sales Cloud with Tableau brings advanced analytics to the forefront, enhancing forecast accuracy, pipeline growth and revenue optimization.  Salesforce Sales Cloud underpins revenue growth through its integrated growth platform, encapsulating revenue lifecycle management, CPQ (configure, price, quote) and sales performance management. This integration connects product catalogs, pricing management, contracts and billing in one coherent system, facilitating sales across various channels. Additionally, the partner relationship management is also enhanced, easing the management of resellers, distributors, and other partners to drive channel sales and performance.  Salesforce Sales Cloud presents a sales solution that is adaptable to various business needs, offering total visibility into the sales pipeline. It enhances sales team productivity through built-in AI and sales engagement tools. Trusted AI, grounded in unified sales data, offers sales teams faster, smarter selling capabilities. Furthermore, sales engagement is baked directly into the CRM, allowing for accelerated sales cycles and more impactful buyer connections. Additionally, outcome-based enablement programs improve seller efficiency and productivity, ensuring sales teams operate at peak performance levels. Salesforce Sales Cloud includes Agentforce, comprising SDR (Sales Development Representative) and Sales Coach components. The autonomous agents are designed to scale sales teams effectively. Additionally, it focuses on building the pipeline by autonomously nurturing inbound leads around the clock and elevating sales performance by offering personalized coaching to sales representatives. > > Verdict: Rated **4.4/5** by 18803 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 18803 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Basic sales and marketing for up to 5 users $25 /user/month\* (billed annually) Complete CRM for any size team $80 /user/month\* (billed annually) Deeply customizable CRM for your business $165 /user/month\* (billed annually) Unlimited CRM power and support $330 /user/month\* (billed annually) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Russian, Spanish, Swedish - **Available Countries**: Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, India, Indonesia, Ireland, Israel, Italy, Malaysia, Mexico, Netherlands, Norway, Philippines, Portugal and 12 more ## Features - "What If" Scenarios - AI/Machine Learning - API - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Ad hoc Reporting - Agent Management - Alerts/Notifications - Appointment Scheduling - Approval Process Control - Assignment Management - Audience Targeting - Auto-Dialer - Automatic Call Distribution - Batch Processing - Bid Management - Budgeting/Forecasting ## Integrations (37 total) - Birdeye - Box - ClearSlide - Conga Composer - Crowdstack Pro - Docusign - Dropbox - Eventbrite - Evernote Teams - Expensify - Five9 - GetFeedback - Gmail - GoTo Meeting - Gong.io ... and 22 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Revenue Management Software](https://www.softwareadvice.co.nz/directory/4267/revenue-management/software) ## Related Categories - [Revenue Management Software](https://www.softwareadvice.co.nz/directory/4267/revenue-management/software) - [Revenue Recognition Software](https://www.softwareadvice.co.nz/directory/4493/revenue-recognition/software) - [Revenue Cycle Management Software](https://www.softwareadvice.co.nz/directory/3341/revenue-cycle-management/software) - [Online CRM Software](https://www.softwareadvice.co.nz/directory/387/online-crm/software) - [Healthcare CRM Software](https://www.softwareadvice.co.nz/directory/393/healthcare-crm/software) ## Alternatives 1. [HubSpot CRM](https://www.softwareadvice.co.nz/software/1854/hubspot) — 4.5/5 (4481 reviews) 2. [HubSpot Sales Hub](https://www.softwareadvice.co.nz/software/21946/hubspot-sales-hub) — 4.5/5 (506 reviews) 3. [Zoho CRM](https://www.softwareadvice.co.nz/software/392464/zoho-crm) — 4.3/5 (6993 reviews) 4. [Claritysoft CRM](https://www.softwareadvice.co.nz/software/9707/claritysoft) — 4.5/5 (255 reviews) 5. [Kylas Sales CRM](https://www.softwareadvice.co.nz/software/216694/kylas) — 4.8/5 (620 reviews) ## Reviews ### "A Powerful CRM With Excellent Features but a Steep Learning Curve" — 5.0/5 > **Jennifer** | *9 August 2026* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: Salesforce Sales Cloud is extremely flexible once you get the hang of it. The customization options let you build pipelines, dashboards, and automations that match your exact workflow. Reporting is one of its strongest features — you can break down data in almost any way and create visual dashboards that make performance easy to track. It also integrates smoothly with other tools, especially within the Salesforce ecosystem. Once everything is configured, the automation tools save a lot of time and reduce repetitive tasks. Salesforce Sales Cloud offers strong value for money if your team fully uses its customization and automation features. Once configured, it replaces multiple smaller tools, which can justify the cost. Customer support is generally knowledgeable, especially for technical or admin-level questions, and the documentation library is extensive. Communication channels are well-integrated — email, calls, tasks, and follow-ups can all be tracked in one place, making it easier to keep customer interactions organized. The platform is extremely customizable once you understand its structure, allowing you to tailor pipelines, dashboards, and automations to your workflow. Reporting is powerful, with flexible dashboards and detailed data breakdowns. Integrations with other Salesforce products and third‑party apps are smooth and reliable. Automation tools (flows, rules, triggers) significantly reduce manual work once set up correctly. > > **Cons**: The biggest drawback is the learning curve. Salesforce can feel overwhelming for new users, and setup often requires someone with admin-level knowledge. Some features that feel like they should be standard require additional paid add‑ons, which increases the overall cost. Customer support can be inconsistent — sometimes fast, sometimes slow depending on the issue. > > My experience with Salesforce Sales Cloud has been positive overall, but it definitely takes time to get comfortable with it. Once the system is properly set up, it becomes a reliable hub for managing leads, tracking opportunities, and organizing customer information. The automation and reporting tools are powerful and genuinely helpful for day‑to‑day operations. However, the initial setup and ongoing customization can be challenging, especially for smaller teams or users without technical support. It’s a strong, scalable CRM, but not the easiest one to learn. ----- ### "Salesforce sales cloud at scale" — 5.0/5 > **Verified Reviewer** | *4 July 2026* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: The best part which I like about this tool is its strong integration as API make it easy to connect with other tools whether it's storage analytics or ERP system. Also I can keep an eye on system reliability and compliance across organisation. > > **Cons**: If I am asked about cons then I would say it's strong but at enterprises scale it can feel a restrictive with limits also it is costly with licences and tricky when dealing with performance... > > Overall I can say Salesforce is a strong platform for managing sales at scale from my role I appreciate how it can handle bulk data loads and provide consistent up time but it demands careful engineering support to avoid limits performance issues and integration headaches. ----- ### "Streamlined Our Entire Sales Pipeline" — 5.0/5 > **Marquita** | *25 July 2026* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: Salesforce Sales Cloud is loved by users and sales experts for its unmatched scalability, advanced AI-driven automation, and a centralized data model that streamlines the entire pipeline > > **Cons**: While Salesforce Sales Cloud is a market leader, users and administrators frequently point out its steep learning curve, high total cost of ownership, and complex implementation process as its biggest drawbacks. > > Salesforce Sales Cloud offers a comprehensive platform for modern pipeline management, driven by integrated AI agents and real-time data insights. Key strengths include smart automation, deep analytics, and unified account planning. ----- ### "The CRM Cloud we should all be using\!" — 5.0/5 > **Verified Reviewer** | *1 May 2026* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: First of all, it is very easy to use. The real other benefit is that everyone uses it so the reps are used to using Salesforce and love it. > > **Cons**: The implementation time to go from one CRM to Salesforce takes time and you may need to hire some consultants to help implement it. > > Overall we very much like it and it is adding a lot to our company from a productivity standpoint. We anticipate using it for a long time to come. ----- ### "Best in class for sales teams" — 5.0/5 > **Connor** | *11 August 2026* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: What I like most about Salesforce Sales Cloud is the raw power and ability of the system. Every data point I enter can be reported on, every customization i would want to build out can be done with enough time, usage is effective for ics to managers and above. > > **Cons**: What I like least about it is two things. One thing is the cost and upkeep for building out customizations for an org - it isn’t an easy, quick process to do light customization although the power is certainly there. The other is sometimes just ease of use. UI can be difficult to navigate especially org by org using and learn the small tweaks every different org has. > > Overall it’s a fantastic platform and makes sense why it is considered cream of the crop. I see the flexibility and power behind it but it is also to be understood that the flexibility and power does come with a real price on budget and time. ----- Page: 1 / 753\ Next: [Next page](https://www.softwareadvice.co.nz/software/2764/salesforce-sales-cloud?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/2764/salesforce-sales-cloud) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data