--- description: Review of Vision Helpdesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Vision Helpdesk | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Service Desk Software](/directory/4256/service-desk/software) > [Vision Helpdesk](/software/27632/vision-helpdesk) # Vision Helpdesk Canonical: https://www.softwareadvice.co.nz/software/27632/vision-helpdesk Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/27632/vision-helpdesk?page=2) > Vision Helpdesk is a cloud-based ticket management solution for businesses of all sizes across multiple industry segments. This software allows businesses to automate ticket workflow using rule-based criteria and centralize the recording of multiple channels of support conversations, including those taking place via emails, calls, chats, web portals and social media accounts. Businesses can configure flexible working hours for their staff and create ticket escalation rules for providing timely response to all incoming inquiries. Vision Helpdesk enables implementing rules for processing tickets, setting progress alerts and sending incident acknowledgment notifications to the inquirer. Users can speed up multiple ticket operations, such as changing bulk incident status with a single click, prioritizing tickets, allocating multiple tickets to a number of agents and tracking overall progress using macros. Vision Helpdesk also provides a collaborative platform for agents to communicate, share documents and improve team engagement on ticket issues. Businesses can gamify activities and set up agent achievement levels with rewards to ensure a productive business environment. The solution also comes with a mobile app available for Android, iOS and Windows Phone devices. > > Verdict: Rated **4.6/5** by 48 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 48 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Vision Helpdesk - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$15.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: SaaS License Starter Help Desk: $15/staff/mo ($12 when billed annually) Pro Help Desk: $25/staff/mo ($20 when billed annually) Satellite Help Desk: $30/staff/mo ($24 when billed annually) Pro Service Desk: $40/staff/mo ($32 when billed annually) Ent Service Desk: $60/staff/mo ($48 when billed annually) Download Recurring On-Premises License Starter Help Desk: $8/staff/mo ($10 when billed annually) Pro Help Desk: $20/staff/mo ($16 when billed annually) Satellite Help Desk: $25/staff/mo ($20 when billed annually) Pro Service Desk: $30/staff/mo ($24 when billed annually) Ent Service Desk: $40/staff/mo ($32when billed annually) Download One Time On-Premises License Starter Help Desk: $200/staff Pro Help Desk: $400/staff Satellite Help Desk: $500/staff Pro Service Desk: $600/staff Ent Service Desk: $800/staff Live Chat Pricing SaaS Recurring: $25/staff/mo ($20 when billed annually) Download Recurring: $20/staff/mo ($16 when billed annually) Download One-Time: $400/staff - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Ethiopia, France, Germany, Greece, India, Ireland, Italy, Japan, Kuwait, Mauritius, Mexico, Netherlands, New Zealand and 16 more ## Features - AI Copilot - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Assignment Management - Automated Routing - Autoresponders - CMDB - Call Centre Management - Canned Responses - Change Management - Chat/Messaging - Collaboration Tools - Commenting/Notes ## Integrations (30 total) - Aircall - Capsule - ClickDesk - Comm100 - Drupal - FreshBooks - Gmail - GoTo Meeting - Google Workspace - Insightly - Jira - Joomla - Lime Connect - LinkedIn for Business - LiveChat ... and 15 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Service Desk Software](https://www.softwareadvice.co.nz/directory/4256/service-desk/software) ## Related Categories - [Service Desk Software](https://www.softwareadvice.co.nz/directory/4256/service-desk/software) - [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software) - [ITSM Tools](https://www.softwareadvice.co.nz/directory/4296/itsm/software) - [Issue Tracking Software](https://www.softwareadvice.co.nz/directory/4318/issue-tracking/software) - [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.co.nz/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 2. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 3. [LiveChat](https://www.softwareadvice.co.nz/software/27068/livechat) — 4.6/5 (1715 reviews) 4. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1753 reviews) 5. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3409 reviews) ## Reviews ### "Vision helpdesk is simple but effective customer support tool for my business" — 5.0/5 > **Abhishek** | *11 August 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Customer support handling via outlook was a real pain when I decided to switch to Vision helpdesk. Now things are well organized. I can quickly and effectively offer customer assistance. > > **Cons**: Nothing for now :). I am very happy with the tool so nothing much I can complain about vision helpdesk. > > I am pretty happy with vision helpdesk features, and live chat integration. I have tried a few customer support tools previously but they were not feature rich and the cost was pretty high. Presently very happy with overall service I get from vision helpdesk support staff as well. ----- ### "Best product ever\!" — 5.0/5 > **Darius** | *18 February 2025* | Construction | Recommendation rating: 10.0/10 > > **Pros**: This product is a really good and easy solution. > > **Cons**: There are no dislikes about this service. > > My overall experience I would rate it as a 10 when rating 1-10. I enjoy it well. ----- ### "Pretty good app for managing tickets" — 3.0/5 > **Daniel Alejandro** | *10 July 2018* | Recommendation rating: 6.0/10 > > **Pros**: This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features. I'm always able to access and update tickets. Works fine with a good looking font. Easy-to-normal to use. Good software for a good price. > > **Cons**: Well I didn't liked at all the User Interface as I think it needs a face lift. Sometimes when trying to set a category, subcategory or item, the app crashes back to Inbox. ----- ### "Great customer service" — 4.0/5 > **Brittany** | *25 January 2025* | Alternative Dispute Resolution | Recommendation rating: 2.0/10 > > **Pros**: Vision Helpdesk is an amazing customer support software. It is easy to use and provides a great user experience. The customer service team is very knowledgeable and helpful. > > **Cons**: What I liked least about Vision Helpdesk is its potential high cost.. ----- ### "Vision HelpDesk Customer Support tools is super fast and simple to use" — 5.0/5 > **Daniel** | *18 May 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Vision helpdesk helps use to handle customer support tickets as well as live chat it one single portal which makes life easy for staff to create tickets or switch to chat, its fast and effective solution for staff as well as the customer. > > **Cons**: Nothing quit serious to worry about. Using it for more than 10 years now. > > WebhostingUK.com has been using Vision Helpdesk for over 10 years now, we have found this tool really helpfull and one of the best help desk software that offers you download as well as SAAS version. Multi-company satellite helpdesk feature than helps us support our reseller hosting customers...and now they have also introduced LiveChat which has made support process fast and effective. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/27632/vision-helpdesk?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/27632/vision-helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data