---
description: Review of Richdesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Richdesk | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Auto Dealership CRM Software](/directory/3171/dealership/software) > [Richdesk](/software/27576/richmond-servicedesk)

# Richdesk

Canonical: https://www.softwareadvice.co.nz/software/27576/richmond-servicedesk

> Richmond ServiceDesk is a cloud-based service desk solution that helps businesses tracks issues, service requests and configuration details using standardized CMDB (configuration management database) organization methodology. The solution is also available for on-premise deployment. Key features include IT service management, facilities management, human resource management and managed services.


Richmond ServiceDesk offers functionalities for customization. Users can make changes to configurations, features and options through a graphical user interface. Furthermore, the solution is designed so that all customizations remain in place even when the software is updated.


Richmond ServiceDesk includes a self-service application that allows end users to access a select library of online self-help resources. It also features reporting and analytics dashboards, customizable alerts and stakeholder notifications.


Richmond ServiceDesk is available on a monthly subscription basis that includes support via phone, email and through an online self-service portal.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Richmond Systems
- **Founded**: 1984

## Commercial Context

- **Starting Price**: £950.00
- **Pricing model**:  (Free Trial)
- **Pricing Details**: Licensing is based on concurrent support members.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: United Kingdom

## Features

- Alerts/Escalation
- Asset Tracking
- Automated Routing
- Availability Management
- Call Centre Management
- Change Management
- Configuration Management
- Contract/License Management
- Customer Database
- Customisable Branding
- Dashboard
- Email Management
- Email Templates
- IT Asset Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Knowledge Base Management
- Macros/Templated Responses
- Maintenance Management

## Support Options

- Chat

## Category

- [Auto Dealership CRM Software](https://www.softwareadvice.co.nz/directory/3171/dealership/software)

## Related Categories

- [Auto Dealership CRM Software](https://www.softwareadvice.co.nz/directory/3171/dealership/software)
- [Higher Education CRM Software](https://www.softwareadvice.co.nz/directory/3231/higher-education/software)
- [Gaming and Casino CRM Software](https://www.softwareadvice.co.nz/directory/340/gaming-casino-crm/software)
- [CRM Software for Pharmaceutical ](https://www.softwareadvice.co.nz/directory/343/pharmaceutical-crm/software)
- [Mortgage CRM Software](https://www.softwareadvice.co.nz/directory/345/mortgage-crm/software)

## Alternatives

1. [ManageEngine ServiceDesk Plus](https://www.softwareadvice.co.nz/software/360387/manageengine-servicedesk-plus) — 4.4/5 (231 reviews)
2. [Salesforce Service Cloud](https://www.softwareadvice.co.nz/software/363691/service-cloud) — 4.5/5 (824 reviews)
3. [SysAid](https://www.softwareadvice.co.nz/software/158389/sysaid-it-crm) — 4.5/5 (519 reviews)
4. [SolarWinds Service Desk](https://www.softwareadvice.co.nz/software/30413/samanage) — 4.6/5 (577 reviews)
5. [OTRS](https://www.softwareadvice.co.nz/software/75465/otrs) — 4.4/5 (96 reviews)

## Reviews

### "A must have for help desk / service desk agents" — 5.0/5

> **Jake** | *23 December 2022* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: I like how easy it is to manage incidents to which I am responsible for. Because I can assign a priority and incident type, this helps me to manage my time effectively. When communicating with customers regarding previous incidents that have been closed, it is easy to locate past incidents with an incident number - this ensures that both yourself and the customer are of the same understanding, minimising the chances of mis-communication. I also like how attachments can be added to an incident, as if the incident needs to be escalated, attachments can be added to assist the person you have escalated to.
> 
> **Cons**: I feel the interface could look more modern. Often emails are delayed by a couple of minutes before being logged in Richmond, so that could be sped up, rather than waiting for an incident to arrive.
> 
> I like it; It has increased my productivity and improved my organisation skills.

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### "Practical and Simple Screen Layouts.  Excellent Support Provision" — 4.0/5

> **Cerys** | *13 December 2022* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: The fact that all the screens work in a similar way.  Once you have mastered Incident Management, Problem and Change will be easy.The support is always excellent when we have had issues or questions to raise.  Very responsive support provision.
> 
> **Cons**: The ability to easily create detailed Custom Reports.
> 
> Overall I am very happy with using Richdesk as our Service Desk software.Its very easy for users who dip in and out of the system to pick up.The screens are laid out well, and there are not excessive functions to click through to raise a ticket.Everything is mostly just on 1 screen.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/27576/richmond-servicedesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/help-desk/richmond-servicedesk-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/27576/richmond-servicedesk> |
| en-GB | <https://www.softwareadvice.co.uk/software/27576/richmond-servicedesk> |
| en-IE | <https://www.softwareadvice.ie/software/27576/richmond-servicedesk> |
| en-NZ | <https://www.softwareadvice.co.nz/software/27576/richmond-servicedesk> |

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