About ConnectWise Control

ConnectWise Control is cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point for technicians and customers, enabling them to receive solutions without phone or chat sessions. The solution's remote support allows users to remotely view and control devices, servers or workstations. Users can create and manage sessions from a customizable and brandable centralized control panel. With ConnectWise Control's remote access, users can gain access to and control unattended servers or computers. This model helps users install and upgrade customer computers without requiring manually enabled connections. ConnectWise Control's remote meeting and presentation feature allows users to share their screen with one or more individuals. Users can collaborate with team members, provide project updates, conduct training sessions and make presentations. ConnectWise Control allows the presenter to share their screen with the audience. It offers a mobile application for iOS and Android devices. ConnectWise Control is available on an annual subscription basis that includes support via phone.
ConnectWise Control Software - The guest page, where end-users enter a code to join a session with a technician
ConnectWise Control Software - Connecting from a Windows machine to a macOS machine
ConnectWise Control Software - The Extension Marketplace, where administrators can install and configure new features and integrations
ConnectWise Control Software - The Access view of the Host page, where a technician can connect to unattended machines
ConnectWise Control Software - The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used files
ConnectWise Control Software - Run a command directly from the Host page without connecting to the machine
ConnectWise Control video
ConnectWise Control Software - The guest page, where end-users enter a code to join a session with a technician - thumbnail
ConnectWise Control Software - Connecting from a Windows machine to a macOS machine - thumbnail
ConnectWise Control Software - The Extension Marketplace, where administrators can install and configure new features and integrations - thumbnail
ConnectWise Control Software - The Access view of the Host page, where a technician can connect to unattended machines - thumbnail
ConnectWise Control Software - The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used files - thumbnail

ConnectWise Control pricing

ConnectWise Control has a free version and offers a free trial. ConnectWise Control paid version starts at US$29.00/month.

Starting Price:
US$29.00/month See pricing details
Pricing Details:
ConnectWise Control offers free trial for new users, after which the software is available across three pricing tiers on monthly and annual subscriptions as follows: One: $29 per month (billed monthly), $24 per month (billed annually) Standard: $49 per month (billed monthly), $39 per month (billed annually) Premium: $59 per month (billed monthly), $49 per month (billed annually) Plans with unattended access agents start from $38 per month (billed monthly) and $30 per month (billed annually) for 25 agents. View Pricing Plans
Free Version:
Yes
Free trial:
Yes

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ConnectWise Control Reviews

Feature rating

Value for Money
4.6
Functionality
4.5
Ease of Use
4.6
Customer Support
4.4
5 reviews of 1,781 View all reviews
Jeev Y.
  • Industry: Pharmaceuticals
  • Company size: 501-1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/07/2019

If you value your time and energy, use this software

I use this software on a daily basis to keep IT operations within my organization running like a well-oiled machine. Our pharmacies are very remote and the ease of deployment makes it a breeze to troubleshoot any machine located anywhere from anywhere.

Pros

ConnectWise Control was incredibly easy to implement, and is very powerful. It comes with so many tools and features that are invaluable and solve complex problems very simply.

Cons

No cons really. Any features and updates or nice-to-have's are added by their development team in subsequent updates, and they really do listen to their user base.

Alternatives Considered

Rescue

Reasons for Choosing ConnectWise Control

More features, less expensive, easier to deploy, saves me time, better support, and I've said it before, but the features. They are powerful and make my job so much easier.

Switched From

TeamViewer

Reasons for Switching to ConnectWise Control

For the same reasons as I mentioned above, ConnecWise has more features, is less expensive, is easier to deploy, saves me time, and has a better support and development team.
Warren L.
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 6/06/2022

A Reliable, quick and lightweight solution.

ConnectWise Control has helped us to dial into our clients in a fast and reliable manner. It's configurations mean that we can dial into servers without prompting the machine, but to dial into a workstation, the user does need to consent to control. This is crucial.

Pros

The speed in which we can connect to our end users with Control is it's greatest strength. It is very lightweight and a joy to use.

Cons

The support can be a little on the slow side, if required. more often than not, the support team have to escalate and log a ticket, which takes a while t get a response.

Alternatives Considered

VNC Connect

Reasons for Choosing ConnectWise Control

TeamViewer renewal fees ,we found to be extremely high. Plus, ConnectWise control integrates with ConnectWise RMM, which we use daily.

Switched From

TeamViewer and VNC Connect

Reasons for Switching to ConnectWise Control

ConnectWise control fits perfectly into ConnectWise RMM, which my team use to monitor our client computers.
Ray Y.
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 13/06/2022

Hope product got better

Pros

Use this product for a few years. I had hosted on my own service and it was a lot of maintenance. The only problem was it was cheap.

Cons

It was hard to use and support. Found free software they did most of these things more consistently.

Alternatives Considered

GoTo Connect

Reasons for Switching to ConnectWise Control

Good sales pitch
Jordan E.
  • Industry: Information Technology & Services
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/04/2022

ConnectWise Control Review from Experience

I have utilized ConnectWise Control for 10 years at two different companies. This product has helped keep me and my teams efficient and productive while allowing for wizard-level support all over the world. I will not go without this software after experiencing it. I purchased this on my own to utilize prior to my current company adopting it company-wide.

Pros

The ease of connecting to a system. There are no complex login processes and the product functions extremely well. The remote experience is good enough to work all week through and the reliability of the sessions is enough that you don't need to have backup methods for remote access.

Cons

I don't have too many complaints because I have utilized and continue to utilize various other platforms in client environments that have worse functionality. If I had to pick one thing it would be that on occasion I have experienced a few instances where a PC without a monitor connected gives me a black screen when connecting to it. I do not believe that this issue is specific to Connectwise due to the graphics card and how it processes the GUI. The biggest challenge in recommending remote access software to a client is that there is always the concern about getting compromised. The on-premise version of this software allows us to recommend it to any client with a lower level of concern.

Reasons for Choosing ConnectWise Control

Our company utilized Logmein Rescue, not specifically Join.Me. The pricing was actually cheaper with Connectwise and the product was far superior at the time. I had a lot of experience with Connectwise and I was more effective with my personal version of it than our staff was with the Company product so we ended up making the switch.

Switched From

Join.Me

Reasons for Switching to ConnectWise Control

I have used a lot of remote access software. When we finally decided on Connectwise it was between Teamviewer, LogMeIn, and Connectwise. We currently still utilize Remote Support/Bomgar for a few clients, and we have utilized RealVNC for some specific use cases within our client's networks. Splashtop I have used personally along with Teamviewer and RemotePC. I was able to integrate the Connectwise API to work with our internal support monitoring tool. This allowed a simplified remote launch experience from within our existing application.
Kelly m B.
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

4
Reviewed on 19/05/2022

It's perfect for remote troubleshooting and installation

Employee monitoring and new software deployment are two reasons why we utilize Connectwise Control. It is also used for troubleshooting deployed PCs on occasion. To swiftly access distant stations for troubleshooting and assistance, a basic security verification is required.

Pros

It's very convenient to be able to speak with our IT staff in real time, and the interface is so user-friendly. Characteristics of multipurposeness. It's a great option for anything from meetings to remote access to help desks to education and so much more. As a tool for establishing a remote desktop connection, ConnectWise Control excels.

Cons

It's possible to watch the screens of computers while they're in operation, without needing to connect to them. Better design for the dashboard is needed.

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