---
description: Review of Complaints Pro Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Complaints Pro | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [Complaints Pro](/software/274337/complaints-pro)

# Complaints Pro

Canonical: https://www.softwareadvice.co.nz/software/274337/complaints-pro

> Compliants Pro is a cloud-based complaint management platform, which enables businesses to handle customer and quality assurance issues. 

Using Complaints Pro, organizations can identify the root cause of complaints and access communications including sent/received emails, logged phone calls and SMS from within a unified platform. Managers can collaborate with team members, suppliers and partners to facilitate quick resolution across issues.

Complaints Pro is available on monthly subscriptions and support is extended via phone, email and other online measures.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Coretec Solutions

## Commercial Context

- **Starting Price**: US$100.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Starter: $100/user/month or $500/month
Professional: $100/ user/month and $1500/month
Enterprise: $100/user/month and $3000/month
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia

## Features

- Case Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Feedback Management
- Forms Management
- Issue Tracking
- Quality Assurance
- Routing
- Self Service Portal
- Social Media Monitoring
- Survey/Poll Management

## Support Options

- Chat

## Category

- [Complaint Management Software](https://www.softwareadvice.co.nz/directory/499/complaint-management/software)

## Alternatives

1. [MasterControl Quality Excellence](https://www.softwareadvice.co.nz/software/142000/mastercontrol) — 4.5/5 (526 reviews)
2. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1753 reviews)
3. [HelpDesk](https://www.softwareadvice.co.nz/software/150799/helpdesk) — 4.6/5 (180 reviews)
4. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3409 reviews)
5. [Zoho Desk](https://www.softwareadvice.co.nz/software/393877/zoho-desk) — 4.5/5 (2211 reviews)

## Reviews

### "Great enterprise level complaint mgmt" — 5.0/5

> **Verified Reviewer** | *9 February 2019* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: Integrates well with salesforce, easy to train on
> 
> **Cons**: the price was a little much but definitely high quality program

-----

### "We needed something to keep track of complaints and Complaints Pro was everything we needed." — 4.0/5

> **Conrad** | *3 July 2018* | Recommendation rating: 9.0/10
> 
> **Pros**: It's very important to us to keep strong relationships with our customers and Complaints Pro helps us very much. It's very easy to be able to put everything into this program for our team to review and look back on at a later time.
> 
> **Cons**: As time goes on, I believe Complaints Pro will continue updating their software. Some new updates would be fantastic\!

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/274337/complaints-pro)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/crm/complaints-pro-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/274337/complaints-pro> |
| en-GB | <https://www.softwareadvice.co.uk/software/274337/complaints-pro> |
| en-IE | <https://www.softwareadvice.ie/software/274337/complaints-pro> |
| en-NZ | <https://www.softwareadvice.co.nz/software/274337/complaints-pro> |

-----

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