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About ServiceNow
ServiceNow is an IT service management solution that provides asset management, change and release management, incident management, IT cost management and problem management. It caters to various industries, including financial services, healthcare, higher education, life sciences and the public sector.
ServiceNow provides a self-service portal that lets users report and resolve issues and track progress. The system can also track financial, contractual and inventory details relating to hardware, software and virtual infrastructure.
This solution offers a change calendar, impact calculator and collision detector for evaluating risks related to changes in IT configuration.
With ServiceNow’s incident management capabilities, IT departments can capture incidents through the self-service portal, email, chat and phone. Problem management tools can help investigate the root causes of service disruptions, perform trend analyses and provide service configuration reviews to prevent future disruptions.
ServiceNow also captures all the IT costs and presents them to stakeholders through reports and charts.
ServiceNow pricing
ServiceNow has a free version and offers a free trial. ServiceNow paid version starts at US$100.00/month.
Starting Price:
US$100.00/month
Free Version:
Yes
Free trial:
Yes
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ServiceNow Reviews
Feature rating
5 reviews of 260
View all reviews
Brandon
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0
5
Reviewed on 14/02/2021
I used ServiceNow in a Desktop Support Role
I used ServiceNow daily, almost hourly to be honest, as a Level 2 Desktop Support Agent. It replaced vFire which was getting slow and agonizing to work with. Tickets would come in and we would perform the work and move the ticket along and/or close it altogether depending on the job. I liked using it and felt it was very robust and powerful while still being nimble and problem free.
Pros
ServiceNow is fast and issue free so long as it's setup correctly. The interface is simple and easy to understand. The learning curve, unlike older software, is practically nonexistent.
Cons
Sometimes tasks can have subtasks that are nested so deeply that they can be missed on first glance. I wish the software had a simpler nesting system.
Lillian
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5
4
Reviewed on 12/10/2023
ServiceNow helps us centralize our processes
Our distributed crew was able to get together and focus on a single source of information. Now that all incidences are being recorded in one place, we have more insight into how things are progressing.
Pros
Thanks to ServiceNow, our processes are much more streamlined. Assisted in creating a streamlined operation. Our remote team's efficiency increased once we established a central hub where everyone could access the same, reliable information.
Cons
There is some lag time when utilizing the dashboard, but I'm sure this will be addressed in a future update. In addition, I think the report function may use some tweaks.
Verified Reviewer
- Industry: Pharmaceuticals
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5
5
Reviewed on 30/08/2024
Industry Standard for ITSM
I've used it at a previous company and my current employer. As long as it's built correctly, You'll enjoy it.
Pros
The flexibility to customize and automate processes.
Cons
There is nothing I Don't not like about ServiceNow
Verified Reviewer
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Monthly for 6-12 months
-
Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
0
3
Reviewed on 8/08/2024
Great Ticketing Management Software
Using ServiceNow is nice and it's fairly organized and clean looking. I use it occasionally to enter tickets and it's pretty easy for me to track the progress. If anything changes, it notifies me via email. I haven't used any advanced tools, like the analytics, but I imagine it's quite handy for supervisors.
Pros
Lots of options when managing service tickets. This software is flexible enough for IT, HR, and other departments to be grouped into one as long as you are granted the access to see them. The UI for the web app is nice and simple. There are some decent dashboards already built in for you to choose.
Cons
There are too many options listed in the All menu. Most of them I don't use so I have to favorite certain menus and ignore the rest.
William
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
3
4
Reviewed on 6/07/2024
Great Ticketing Tool
Over it is a great ticketing tool where a number of reports are easy to create and allows for some customizations.
Pros
I really liked how it cam integration with other applications and systems. The reports and dashboards really gives good insights to what is going on. It is a brilliant ITSM tool as well as the licensing mechanism.
Cons
So of the out of box examples do not really match up to any of the organization needs. Integration with risk management could have been simpler to show the mapping of business to technical risks.
