--- description: Review of ServiceNow Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ServiceNow | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Business Management Software](/directory/4371/business-management/software) > [ServiceNow](/software/27432/service-now) # ServiceNow Canonical: https://www.softwareadvice.co.nz/software/27432/service-now Page: 1 / 16\ Next: [Next page](https://www.softwareadvice.co.nz/software/27432/service-now?page=2) > ServiceNow is an IT service management solution that provides asset management, change and release management, incident management, IT cost management and problem management. It caters to various industries, including financial services, healthcare, higher education, life sciences and the public sector. ServiceNow provides a self-service portal that lets users report and resolve issues and track progress. The system can also track financial, contractual and inventory details relating to hardware, software and virtual infrastructure. The solution offers a change calendar, impact calculator and collision detector for evaluating risks related to changes in IT configuration. With ServiceNow’s incident management capabilities, IT departments can capture incidents through the self-service portal, email, chat and phone. Problem management tools can help investigate the root causes of service disruptions, perform trend analyses and provide service configuration reviews to prevent future disruptions. ServiceNow also captures all the IT costs and presents them to stakeholders through reports and charts. > > Verdict: Rated **4.5/5** by 361 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 361 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceNow - **Location**: Santa Clara, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$100.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Subscription license based on IT process users, type of license and level of support needed. Contact ServiceNow directly for pricing information - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Automated Routing - Availability Management - CRM - Capacity Management - Change Management - Chatbot - Client Portal - Compliance Management - Configurable Workflow - Configuration Management - Contract/License Management - Cost Management - Cost Tracking ## Integrations (95 total) - 3CLogic - AlertOps - Apiiro - Apizee - Apptio Platform - Aria Platform - Armis - BeyondTrust Remote Support - BigID - Bitbucket - Bright Pattern - CG4 Asset Tracking System - CareAR - Checkmarx - Coda ... and 80 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Business Management Software](https://www.softwareadvice.co.nz/directory/4371/business-management/software) ## Related Categories - [Business Management Software](https://www.softwareadvice.co.nz/directory/4371/business-management/software) - [Cloud Integration Software](https://www.softwareadvice.co.nz/directory/4676/cloud-management/software) - [App Development Software](https://www.softwareadvice.co.nz/directory/4499/app-development/software) - [ERP Systems](https://www.softwareadvice.co.nz/directory/4365/erp/software) - [CMDB Software](https://www.softwareadvice.co.nz/directory/4249/cmdb/software) ## Alternatives 1. [Milvus](https://www.softwareadvice.co.nz/software/246233/milvus) — 4.8/5 (298 reviews) 2. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3486 reviews) 3. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4094 reviews) 4. [Freshservice](https://www.softwareadvice.co.nz/software/436317/freshservice) — 4.6/5 (803 reviews) 5. [JIRA Service Management](https://www.softwareadvice.co.nz/software/116349/jira-service-management) — 4.5/5 (779 reviews) ## Reviews ### "ServiceNow has grown way beyond ticketing" — 5.0/5 > **Stephan** | *27 September 2026* | Computer & Network Security | Recommendation rating: 9.0/10 > > **Pros**: Much more than ticketing now, with better automation, integrations and AI capabilities. All there to save you time. > > **Cons**: There is a lot more functionality now, which can make the platform feel complicated to lear and configure. > > ServiceNow has evolved significantly since 2023, with stronger automation, AI and workflow capabilities. ----- ### "ServiceNow – Grows on You" — 5.0/5 > **Norbert** | *21 August 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: ServiceNow enables fast and transparent management of tickets and workflows. The interface is intuitive, and reporting tools are very useful for daily operations. It also integrates easily with other systems like Salesforce CRM for example > > **Cons**: ServiceNow has a relatively high entry level in my opionion. Setting it up and understanding advanced features takes time and expertise. New users may feel overwhelmed by the number of options and the complexity of the interface. > > ServiceNow is a solid and reliable system that I use daily. It helps organize work, automates many processes, and supports team efficiency. Despite the initial learning curve, it becomes a very convenient tool over time. ----- ### "Handy Tool for quick solutions." — 4.0/5 > **Musonda** | *18 January 2026* | Airlines/Aviation | Recommendation rating: 10.0/10 > > **Pros**: Helps to get quick response for IT related problems within the organization. Also has an option to speak to a consultant in the case that the issue cannot be resolved immediately > > **Cons**: If the issued being faced is an internet connectivity one, then it will be extremely difficult to get through to someone . ----- ### "User experience on ServiceNow" — 5.0/5 > **Song Kean** | *28 July 2025* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: GUI is user friendly Ability of building dashboards for effective monitoring Ability of inserting customized templates for ticket creation > > **Cons**: Notifications configuration is rather confusing. The explanation of the settings is non existence and hence it is hard to know what you would receive after enabling certain settings. > > All pleasant experience so far. Practically there is no unexpected downtime. The overall look of the application has been set up nicely. ----- ### "Good ticketing tool" — 5.0/5 > **Mattia** | *1 August 2025* | Food Production | Recommendation rating: 9.0/10 > > **Pros**: An excellent ticketing product, definitely the most famous, it allows for many integrations, many of which are already ready to use. I believe this is its real strength. > > **Cons**: Not too easy to configure, some settings or features require time and skill, but once completed, it remains truly excellent. ----- Page: 1 / 16\ Next: [Next page](https://www.softwareadvice.co.nz/software/27432/service-now?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/27432/service-now) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data