CGM LABDAQ
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- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Labdak
Pros
It is simple and easy to use. Searching for patients and general informat i on is very quick and easy process
Cons
I have been usimg this software fot a period of timecand I do not have any cons
Response from CompuGroup Medical
Thanks, Kimmyanne. CGM LABDAQ was designed with ease of use in mind. User-defined rules can help with automation and workflow. The customizable homescreen puts your most popular workflows and reports right up front. Even the reports themselves can be customized to fit the expectations of your laboratory or its clients.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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LabDAQ is an excellent product
I have had a very positive experience with CGM LabDAQ, the technical support aspect is what really makes this an exceptional product. Without that aspect it would be much less fruitful but it really takes it to another level when you can get solutions to issues at nearly anytime.
Pros
I like the Data Miner, I like the ability to narrow the search to a very finite degree.
Cons
It seems like there are multiple ways to achieve your goal, which has led to issues with some of our staff inadvertently deleting records attempting to delete a single test.
Response from CompuGroup Medical
Thanks for the glowing review of our in-house support team, Matthew. We continue to grow our support team and have recently introduced a CGM University remote training program to help users take their skills to the next level.
Data Miner is such a powerful tool, you really can use it to find just the information you're after. The ability to save search parameters is a nice shortcut that allows lab managers to access updated information any time and as quickly as possible.
- Used Daily for 2+ years
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THE WORST customer service
Pros
There is absolutely nothing good I can say about this company. Our software never worked properly and they were unable to fix it and kept blaming other people.
Cons
Can I give less than one star on customer service? Literally THE WORST company I have ever dealt with in business or anywhere else. They were not able to get our system working properly for 3 YEARS! Getting anyone to call you back was impossible and when I did get a hold of someone they were worthless in regards to fixing the problem. DO NOT use this company!
Response from CompuGroup Medical
CompuGroup Medical has continued to make strides with its dedicated, in-house support team in the years since your maintenance contract concluded. Under new management and with a renewed focus on communication and speedy resolutions, CGM's growing support team is dedicated to fast and thorough support for CGM LABDAQ clients. Depending on the changing needs of any laboratory, support can even lead to the development of interfaces to new third-party software or the implementation of more than 400 previously developed interfaces to billing systems, EMRs, reference labs, and more.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Labdaq LIS
We have always been able to implement new analyzers quickly due to support knowledge of the system and analyzer needs.
Pros
We find the software easy to use and customize. The support team is excellent. We went through a multi version upgrade and by being thorough we stayed operational during the upgrade and follow on training. Support is always quick and definitely knowledgeable on the system.
Cons
Being an IT guy, I would like more access to system functionality. However I understand the need to lock things down so it allows the support team to know how to support you.
Response from CompuGroup Medical
Thanks, Vince. With your experience and expertise in IT, we really appreciate your perspective. Our in-house support team is standing by to help clients with software updates, and we're glad that you've enjoyed that experience. We continuously solicit feedback and train our technical support staff to maintain or exceed the level of excellence for which we've come to be known.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Excellent
Very good. We are currently installing a new machine in the lab. I have had excellent conversations with rep. She is helping me with the program and has assured me that she and others will help me all the way through this process.
Pros
Labdaq is easy to navigate. The customer service is excellent. I also like the store right on the home page it makes it easy to order label supplies. I am sure that once i finish the classes i will be able to print different types of reports and learn how to create new panels.
Cons
None really they always help me solve the problem.
Response from CompuGroup Medical
Thanks, Eileen. The ability to order labels online from the lab division at CompuGroup Medical is definitely a nice perk. With Inventory Management, CGM LABDAQ alerts users when other supplies and consumables need to be re-ordered. If an item has a long lead time to re-order, lab techs can identify that in CGM LABDAQ, and the inventory alert will come up sooner for that item.