CGM LABDAQ

Thanks, Karissa. Welcome to the US! It's great to hear that CGM LABDAQ helped make your transition to an American lab an easy one. If you ever need support, our team is here to help.

Thanks, Andrea. The rules system within CGM LABDAQ improves efficiency, manages complicated workflows, and minimizes human error. Data Miner is an excellent software option that opens up the vast amounts information stored by the system to be queried, organized, and reported with ease. Please contact support regarding the issue you're running into with numbering on your reports. Our support team can assist you with test and panel sorting.

CompuGroup Medical has continued to make strides with its dedicated, in-house support team in the years since your maintenance contract concluded. Under new management and with a renewed focus on communication and speedy resolutions, CGM's growing support team is dedicated to fast and thorough support for CGM LABDAQ clients. Depending on the changing needs of any laboratory, support can even lead to the development of interfaces to new third-party software or the implementation of more than 400 previously developed interfaces to billing systems, EMRs, reference labs, and more.

Thank you, Arceli. We're proud to know that upgrading your laboratory information system to CGM LABDAQ has made life easier for you, increased your lab's efficiency, and helped you attract new business.

The CGM LABNEXUS web portal is a great option to allow healthcare providers to place orders and retrieve results, and it integrates seamlessly with CGM LABDAQ. That ease of access and your professional result reporting are two things you can offer clients that help your lab stand above the others in your area.

Thanks, Pamela. We're glad you're finding CGM LABDAQ easy to use. Retroactive enhancements are a great feature, and connectivity to client EMRs or the CGM LABNEXUS web portal is a cornerstone for a good laboratory information system. Your other suggestions are well received, thank you. We have several specialists on our dedicated support team that will be able to help you with your microbiology questions. We have ongoing training for the team, as well. Version 20.5 of CGM LABDAQ included an updated User Manual, so you should find it easier than ever to find the answers you need. We've passed your other suggestions along to our product management team. Your feedback is a key part of our product roadmap.

Thanks, Barbara. Connectivity and support are two of the biggest benefits to CGM LABDAQ. CGM LABDAQ interfaces with more than 400 systems including billing, EMRs and reference labs, and public health labs. Because we have such a range of clients, we offer options to ensure that each client has the tools they need. Additional options can be added as needs change. Support is available through a dedicated, in-house team that can help with everything from training to developing or implementing new third-party interfaces. Response time and efficiency is critical and is an area of ongoing improvement and importance at CompuGroup Medical.

Thank you, Brandon. We're glad you're enjoying the layout and design of CGM LABDAQ. From the customizable homescreen for each user to shortcut keys and memorized queries, we design the LIS to be as easy to use and as efficient as possible. CGM LABDAQ automates many of a lab's manual processes, handles complex calculations, and reduces turnaround time in an effort to help a lab attract more business. We continue to improve the system, and future releases of CGM LABDAQ will process information even faster than you see today.

Thanks, Carley. We know that a lower turnaround time means more business for a lab or quicker access to results and better patient care for practices. The turnaround time monitor is a great way to keep track of what's pending and quickly address any issues in your lab. Some clients display the turnaround time monitor on a dedicated screen over the laboratory, so everyone can see at a glance how efficiently the lab is running on any given day. We're glad you've enjoyed your experience with our in-house support team. In recent years, CompuGroup Medical has focused on improving our excellent support service, adding and training staff to provide speedy resolutions and effective communication.

Thank you, Alycia. LabDAQ 4 was designed to grow with the changing needs of your lab, and the new CGM LABDAQ platform continues that evolution with exclusive software options including LAB IQ, Inventory Management, Workflow Management, Document Management, and Specimen Storage.

The new concurrent licensing system helps labs control costs by offering the ability to install the software on many workstations at no additional cost.

Going forward, CGM LABDAQ users will continue to receive new updates and features. Based on feedback from clients like you, the recently released version 19.9 included new, user-specific layouts and enhancements to requisition maintenance. We enhanced the turnaround time monitor and simplified the workflow for receiving samples.

Thank you for being a longtime client. We look forward to helping you again as your practice continues to grow.

Thanks, Kathleen. The Data Miner option for CGM LABDAQ really opens up the system and provides lab managers with quick access to all kinds of detailed laboratory information. Data Miner queries include patient results, billing information, controls, and requisitions. The queried data can be filtered by date range, tests, patient demographics, and more. Users save their favorite filters, so they can run them again easily to access updated information in the future.

The cumulative report is a great way to monitor patient history. When healthcare is synchronized between the lab and the provider, the patient is going to have a better experience with a quicker diagnosis and more comprehensive care.

Thanks for the glowing review of our in-house support team, Matthew. We continue to grow our support team and have recently introduced a CGM University remote training program to help users take their skills to the next level.

Data Miner is such a powerful tool, you really can use it to find just the information you're after. The ability to save search parameters is a nice shortcut that allows lab managers to access updated information any time and as quickly as possible.

Thanks, Vince. With your experience and expertise in IT, we really appreciate your perspective. Our in-house support team is standing by to help clients with software updates, and we're glad that you've enjoyed that experience. We continuously solicit feedback and train our technical support staff to maintain or exceed the level of excellence for which we've come to be known.

Thanks, Eileen. The ability to order labels online from the lab division at CompuGroup Medical is definitely a nice perk. With Inventory Management, CGM LABDAQ alerts users when other supplies and consumables need to be re-ordered. If an item has a long lead time to re-order, lab techs can identify that in CGM LABDAQ, and the inventory alert will come up sooner for that item.

Thanks, Greg. Total connectivity is a cornerstone for an effective LIS. Our development, HL7, and implementation teams have interfaced with countless analyzers, electronic health records, practice management systems, reference laboratories, and more. During the COVID-19 pandemic, CompuGroup Medical connected laboratories to departments of health across the country to facilitate mandatory reporting guidelines. By streamlining the secure flow of information among these systems, CGM LABDAQ increases a laboratory's efficiency and reduces the reliance on manual processes. Let us know if you continue to have any issues restarting an interface service. Our in-house technical support team will be happy to take a look at your configuration.

Thanks, Rosa. You touch on a lot of the core elements that have helped CGM LABDAQ become the leading laboratory information system. Being easy to use not only makes lives easier for people in the lab, it means techs can work more efficiently, helping a laboratory face the common challenge of doing more with less. Similarly, the connectivity among devices, reference labs, and billing and third-party software helps automate your workflow and reduce manual errors. And the in-house technical support team at CompuGroup Medical is dedicated to excellent communication and speedy resolutions. Normal hours are currently Monday to Friday, 8 a.m. to 11 p.m. ET, but 24/7 support is also available for clients who might need that extra level of service.

Thanks, Grace. LabDAQ 4 is our legacy system. CGM LABDAQ offers a host of improvements over its predecessor including more tools for lab compliance, faster QC, billing/drug class support for drug testing, a simplified user interface, and more.

CGM LABDAQ users also enjoy ongoing developments and enhancements, many of which are inspired by user experiences and suggestions. Most recently, our developers created an easier-to-interpret HL7 Activity Log and a more-customizable pending report and order history screen.

Thank you, Carl. It's great to hear how the tiles on our customizable, user-specific homescreens are helping you streamline your workflow. With CGM LABDAQ, every user can create tiles or shortcuts on their personal homescreen that give them one-click access to common analyzers, reports, and more. In addition to our highly-rated technical support staff, CompuGroup Medical includes user training during the implementation process and offers a remote training program afterward for labs that need a refresher or that have experienced a lot of employee turnover. This program is called CGM University. Your Account Manager will reach out to review the various training options.

Thanks for the review, Carol. Customization is a key aspect for CGM LABDAQ. Each installation is tailored to the specific needs of that unique laboratory. Our sales and implementation teams do a great job determining a lab's network needs, from server size to number of stations and locations, as well as building out a custom database and optimizing the software with options that will help a lab accomplish its goals as easily and efficiently as possible. Our highly-rated technical support team is dedicated to fast resolutions and excellent communication. To help with your budget, we offer two options: 24/7 support, or our traditional technical support service (currently Monday through Friday, 8 a.m. to 11 p.m. ET).

Thanks, Stephanie. The dedicated, in-house tech support team is a source of pride for CompuGroup Medical. It's our ongoing goal to help clients resolve any issues quickly and within a single call whenever possible. Clients can reach our support team by phone, but also by email or through an online support portal.

Software options, or modules, are broken out as a separate cost so that smaller labs can still use CGM LABDAQ without having to purchase features that they wouldn't need. It helps us keep the costs down and gives clients the ability to expand their functionality over time as their needs change and their labs grow.

Thanks, Amanda. It's important to us that laboratories get the most out of CGM LABDAQ. In late 2019, CompuGroup Medical introduced a new program called CGM University. Remote training was always available for users who wanted to dive deeper into the software, and now, laboratories can choose from a curriculum that provides in-depth training on everything from QC review and auto-verification to software options and accounting and management reports.

Our in-house, professional services implementation team is also available for on-site LIS consultation services. Our experts will review your processes, improve your efficiency with CGM LABDAQ, address technical workflow issues, and provide advanced product training.

Thanks, John. Ease of use is a top priority for CompuGroup Medical. As the industry grapples with higher expectations and lower budgets, CGM LABDAQ is designed to streamline laboratory workflows and help labs accomplish more with less.

With that in mind, we're also working to correct your specific EMR issue. Wills Memorial Hospital has been great to work with, and our in-house support and development teams are committed to smoothing out that connection for you.

Thanks, Pura. Reporting is a key feature for CGM LABDAQ, because that results report is one of the biggest ways a lab can benefit providers and patients. In addition to result reports, CGM LABDAQ offers financial reports, inventory reports, quality control reports, and system and management reports. CompuGroup Medical can also customize reports to meet the needs of individual labs.

Thanks, Desmond. Our in-house development team always has ease-of-use in mind. With CGM LABDAQ, users can each customize their own homescreen with shortcuts to frequently used analyzers and reports.

Clients may use any capable server, but CompuGroup Medical offers lab servers that have been pre-configured to the needs of different laboratories and the requirements of the CGM LABDAQ laboratory information system. Through hardware and software, our developers are always trying to improve user efficiency. The XML Importer/Exporter became even faster with the recent release of CGM LABDAQ version 19.9. Existing CGM LABDAQ clients receive the latest version of the software at no additional cost.

Thanks, Connie. The annual CGM LABDAQ User Conference was a great chance for users to meet the team behind the software and learn about things like the new, "orderless" QC system that makes the QC workflow as efficient as possible.

Results are imported automatically without the need to create an order in the system. Electronic review of QC assists with compliance by storing the date and time of each review.

If there are new features or software options that you'd like to add, contact your Account Manager, and we'll help you get set up.

Thanks, Laura. Ease of use and flexibility are two of the guiding principles for our in-house team of developers. CGM LABDAQ features shortcut keys, a customizable homescreen, and the ability to save search queries and report parameters.

The software can be scaled up and expanded with different options depending on a lab's unique needs. CGM LABDAQ serves physician office labs, medical clinics, campus health labs, regional reference labs, veterinary clinics, and more.