--- description: Review of Contivio Contact Center Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Contivio Contact Center | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Auto Dealership CRM Software](/directory/3171/dealership/software) > [Contivio Contact Center](/software/2720/contivio) # Contivio Contact Center Canonical: https://www.softwareadvice.co.nz/software/2720/contivio Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/2720/contivio?page=2) > Contivio Contact Center is a cloud-based contact center management (CRM) solution for small and large businesses. The solution helps sales teams, marketing groups and service operations to manage customer service and sales. Key features include call monitoring, recording, conferencing, transferring and forwarding. Agents can also take notes within the solution and search call history to assess their own performance. Contivio Contact Center helps to manage operations and improve customer experience through self-service IVR, automatic call routing and call back features. Calls are routed to the agents on the basis of custom fields in the CRM such as skills, priority, operating hours, shifts, holidays and more. Users can also conduct satisfaction surveys through IVR, SMS and broadcast message. Contivio Contact Center offers integration into any VoIP network and telecoms service. It can also be integrated with Windows-based or browser-based CRM applications to sync events and data. The solution helps supervisors to manage workforce and view real-time statistics by queue, agents and media type through a user dashboard. Services are offered on per user per month subscription basis. > > Verdict: Rated **3.4/5** by 13 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.4/5** | 13 Reviews | | Ease of Use | 3.5/5 | Based on overall reviews | | Customer Support | 3.6/5 | Based on overall reviews | | Value for Money | 3.0/5 | Based on overall reviews | | Features | 3.3/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Contivio - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$79.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Seat range from $79-$99 per user/month dependent on seat count. - **Target Audience**: 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: United States ## Features - Alerts/Escalation - Automatic Call Distribution - Blended Call Centre - CRM - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Campaign Management - Chatbot - Computer Telephony Integration - Dashboard - IVR - Inbound Call Centre - Live Chat - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Centre ## Category - [Auto Dealership CRM Software](https://www.softwareadvice.co.nz/directory/3171/dealership/software) ## Related Categories - [Auto Dealership CRM Software](https://www.softwareadvice.co.nz/directory/3171/dealership/software) - [Higher Education CRM Software](https://www.softwareadvice.co.nz/directory/3231/higher-education/software) - [Banking CRM Software](https://www.softwareadvice.co.nz/directory/336/banking-crm/software) - [CRM Software for Hotels](https://www.softwareadvice.co.nz/directory/339/hospitality-hotel-resort-crm/software) - [Gaming and Casino CRM Software](https://www.softwareadvice.co.nz/directory/340/gaming-casino-crm/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.co.nz/software/120988/ringover) — 4.7/5 (858 reviews) 2. [Convoso](https://www.softwareadvice.co.nz/software/2799/safesoft-contact) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.softwareadvice.co.nz/software/20027/chasedata) — 4.8/5 (314 reviews) 4. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1753 reviews) 5. [Nextiva](https://www.softwareadvice.co.nz/software/2683/nextiva-business-voip) — 4.6/5 (914 reviews) ## Reviews ### "Contivio - White Labs" — 5.0/5 > **Melanie** | *4 October 2018* | Food & Beverages | Recommendation rating: 8.0/10 > > **Pros**: The "Away" functionality access for our sales teams allows them to focus on customers without any distractions, and the visibility to other team members improves our efficiency in communicating. We no longer have to run around trying to track people down\! > > **Cons**: It is difficult to see when the phone has logged you out of the software, so you may not be receiving calls not knowing that you aren't logged in. ----- ### "Reliabe and Digital Call Center Approach" — 5.0/5 > **Pius** | *24 April 2024* | Media Production | Recommendation rating: 9.0/10 > > **Pros**: Contivio Contact makes the right call recording, and it ensure various processes are well handled. > > **Cons**: Contivio Contact delivers a concrete plan in making all the call solution immediate. ----- ### "Poor implementation and project management for onboarding. Poor instruction." — 2.0/5 > **Verified Reviewer** | *16 October 2018* | Information Technology & Services | Recommendation rating: 0.0/10 > > **Pros**: When customers could call us, it worked? > > **Cons**: No instruction/guidance on configuration provided. No timeframe or learning materials. Minimal support by "account manager". Few were better. Moving VoIP is a big ordeal and this was tough here. Very poor metrics and dashboard. > > awful. won't ever recommend ----- ### "Great when I'm on the Road" — 5.0/5 > **John** | *25 November 2019* | Wholesale | Recommendation rating: 10.0/10 > > **Pros**: I love being able to use this system anyplace that has WIFI. I travel a lot for work and it's important that I am able to speak with clients when problems arise. Contivio makes it possible to do business even when I'm sitting on a plane. > > **Cons**: I wish there was a Contivio application for the iphone. It would definitely make staying in touch with clients a lot easier especially when there is no WIFI available ----- ### "Contivio Review" — 4.0/5 > **Yeni** | *2 December 2019* | Consumer Services | Recommendation rating: 7.0/10 > > **Pros**: Contivio can give you a lot of information about a call. I like the fact that we can go back and listen to any call we have a question about. > > **Cons**: I don't like the fact that there are so many options on the screen. It can be a bit overwhelming. > > I would recommend being able to close the call information and end the call at the same time. Also, a big one for us is keeping track of our breaks. It's very easy to forget to put yourself back on available. Maybe we can add a time system to the breaks so it automatically makes you available after a certain amount of time. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/2720/contivio?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/2720/contivio) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data