--- description: Review of Siebel CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Siebel CRM | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [MRM Software](/directory/1698/mrm/software) > [Siebel CRM](/software/270241/siebel-crm) # Siebel CRM Canonical: https://www.softwareadvice.co.nz/software/270241/siebel-crm Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/270241/siebel-crm?page=2) > Siebel CRM is a marketing resource management software designed to help businesses in the finance, utilities, manufacturing, transportation and other sectors manage sales, marketing, inventory and finance. The platform enables administrators to manage leads based on segmented territories and forecast sales opportunities. Siebel CRM allows teams to track daily appointments and tasks and maintain relationships with partners, resellers, agents as well as brokers. Additionally, supervisors can plan, execute and handle email, web, events, and loyalty marketing programs. Pricing is available on request and support is extended via phone, email, knowledge base and live chat. > > Verdict: Rated **4.1/5** by 51 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 51 Reviews | | Ease of Use | 3.6/5 | Based on overall reviews | | Customer Support | 3.9/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Oracle - **Location**: Chicago, US - **Founded**: 1977 ## Commercial Context - **Pricing model**: Per Feature - **Pricing Details**: Please contact Oracle for pricing details. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - Activity Planning - Resource Management ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) ## Category - [MRM Software](https://www.softwareadvice.co.nz/directory/1698/mrm/software) ## Alternatives 1. [Smartsheet](https://www.softwareadvice.co.nz/software/157390/smartsheet) — 4.5/5 (3507 reviews) 2. [Wrike](https://www.softwareadvice.co.nz/software/3777/wrike-pm) — 4.4/5 (2988 reviews) 3. [monday.com](https://www.softwareadvice.co.nz/software/131008/monday-com) — 4.6/5 (6035 reviews) 4. [Marmind](https://www.softwareadvice.co.nz/software/106230/uppernetwork) — 4.3/5 (61 reviews) 5. [Asana](https://www.softwareadvice.co.nz/software/5576/asana) — 4.5/5 (13571 reviews) ## Reviews ### "CRM platform for telecommunication services and manages" — 4.0/5 > **Diogo** | *26 July 2019* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: It is a necessary platform for package management and future marketing projects. Very intuitive and easy to use. Settings in packages are quite simple, thanks to the layotu of the tool. > > **Cons**: Because it is a system that makes connections to many platforms, recurring interface errors occur. ----- ### "Part of Siebel MRM Development / Implementation Team" — 4.0/5 > **SUJEET** | *21 February 2018* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Ease of Usage for End Users - Offers unique interactive assistance called Help that helps speed user training, increase user adoption, and enforce best practice Efficient Project Management and Collaboration - Provides robust project management capabilities that help marketers ensure that tasks are captured and communicated to everyone who needs to see them and critical deadlines are met. Real-Time Financial Insight and Reporting - Empowers all users in the marketing organization to be more effective by providing near real-time visibility into marketing performance and spending status through integrated analytic dashboards and reports that are tailored to their specific business needs. Improved Budgeting and Expense Management - Prepare and manage budget requests across different levels of the marketing hierarchy, including organization, plan, brand or product line, industry, and geography Workflow-Driven Approvals and Activities - Using the application's approval workflow process, users can circulate, review, and approve important marketing items, including proposed marketing plans and tactics, budget requests, and marketing content Collaboration with Third Parties - provides a Partner Portal to help manage key partners and agencies collaborating in the overall marketing process > > **Cons**: Higher Upfront Cost On-premise systems are classified as CAPEX (Capital Expenditure) i.e. require large upfront purchase. On top of it perpetual maintenance costs to ensure support and functionality upgrades. Longer implementation times On-premise implementations take longer due to the time needed for complete installations on servers and each individual computer/laptop. Ongoing maintenance With an on premise system, you are responsible for maintaining server hardware and software, data backups, storage and disaster recovery. This can be an issue for smaller companies who have limited budgets and technical resources. > > Gained deep understanding of Organizations Marketing life cycle. Siebel MRM out of the box functionalities are good fit for most of the Organizations marketing process like Budget Management, Campaign Management, Event Management etc. It has key features like - Improve management with a common platform across brands and regions. Gain visibility into marketing spending and performance across the enterprise. Automate key marketing processes. Improve quality with best practice processes. Improve budgeting and planning with standardized processes and metrics. Optimize marketing investments with insight into past performance. ----- ### "Siebel call center software" — 3.0/5 > **Erik** | *20 September 2023* | Writing & Editing | Recommendation rating: 5.0/10 > > **Pros**: The layout of the information. Files were easy to see what I needed right away without starting a sales call with long pauses to figure out what’s going on with the file. I actually worked with Siebel for 2 different companies over the years with different needs. So Siebel was able to be customized to each companies needs. One company we needed to run credit checks that could be done for that company, another company we had complex pricing structures since it was insurance Siebel could handle that. > > **Cons**: Too many times Siebel went down. I’m not a tech guy but working in Medicare related health insurance it was a running joke, nightmare, that the last week of the Medicare open enrollment Siebel would go down at least once if not multiple times. > > Siebel was a very good software for managing information in a call center when it was working, but that’s the key, when it was actually working. The software became unresponsive at way too many critical times. ----- ### "Seibel Review" — 5.0/5 > **Verified Reviewer** | *9 December 2022* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: The most thing I like in using sieble is that it's easy to use with minimum effort > > **Cons**: The seibel application can be improved with the reduction of the shortcuts and merging the features ----- ### "Experienced User" — 4.0/5 > **Verified Reviewer** | *7 December 2018* | Insurance | Recommendation rating: 9.0/10 > > **Pros**: I have been using Siebel for the last 4 years in two different functions here at my job, and it is very flexible and can really help with managing customers. It's customized interface has allowed the company an opportunity to separate new business from old business which has ultimately increased retention. > > **Cons**: I am not 100% sure if it is the system or the connection, but sometimes the program freezes or clocks and becomes unresponsive. > > Overall it is a great product, one of the better CRM/MRM's that I have used. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/270241/siebel-crm?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/270241/siebel-crm) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data