--- description: Review of MSP360 Connect Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: MSP360 Connect | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Remote Desktop Software](/directory/4019/remote-desktop/software) > [MSP360 Connect](/software/270230/msp360-connect) # MSP360 Connect Canonical: https://www.softwareadvice.co.nz/software/270230/msp360-connect Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/270230/msp360-connect?page=2) > MSP360 Connect is a remote desktop solution designed for MSPs, IT professionals, businesses, and individuals. Whether providing remote support, managing IT infrastructure, or accessing personal devices, MSP360 Connect delivers fast, stable, and secure remote access. With features like unattended access, strong encryption, and seamless connectivity, it ensures efficient troubleshooting, remote maintenance, and collaboration—eliminating the need for on-site visits. > > Verdict: Rated **4.4/5** by 41 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 41 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: MSP360 - **Location**: Powell, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$89.99 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: The price depends on the selected edition – Free, Pro or Managed. Visit MSP360 website to compare all three plans and choose one that suits you best. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Chat/Messaging - Collaboration Tools - Desktop Virtualisation - Diagnostic Tools - Event Logs - File Management - File Sharing - File Transfer - Live Chat - Meeting Management - Mobile Access - Monitoring - Multiple Monitor Access - Multiple User Accounts - Print Management - Real-Time Chat - Real-Time Data ## Integrations (1 total) - HaloPSA ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Remote Desktop Software](https://www.softwareadvice.co.nz/directory/4019/remote-desktop/software) ## Related Categories - [Remote Desktop Software](https://www.softwareadvice.co.nz/directory/4019/remote-desktop/software) - [Remote Support Software](https://www.softwareadvice.co.nz/directory/4537/remote-support/software) ## Alternatives 1. [TeamViewer ONE](https://www.softwareadvice.co.nz/software/99131/teamviewer) — 4.6/5 (11622 reviews) 2. [AnyDesk](https://www.softwareadvice.co.nz/software/100985/anydesk) — 4.6/5 (1782 reviews) 3. [RemotePC](https://www.softwareadvice.co.nz/software/100979/remotepc) — 4.7/5 (583 reviews) 4. [Zoho Assist](https://www.softwareadvice.co.nz/software/392373/zoho-assist) — 4.7/5 (1380 reviews) 5. [GoToMyPC](https://www.softwareadvice.co.nz/software/99800/gotomypc) — 4.8/5 (586 reviews) ## Reviews ### "easy and secure" — 4.0/5 > **Marina** | *26 July 2019* | Government Administration | Recommendation rating: 9.0/10 > > **Pros**: easy to install and use, safe, free with no time limits, works fine for me > > **Cons**: I noticed it sometimes stops responding and needs to logout - login again ----- ### "Nice solution with room for growth." — 5.0/5 > **Bill** | *23 August 2024* | Computer & Network Security | Recommendation rating: 9.0/10 > > **Pros**: Fast and Stable connection. Multi-User Sessions > > **Cons**: No Black screen. No Lock remote input. ----- ### "connected but no mouse" — 2.0/5 > **marco** | *31 October 2021* | Automotive | Recommendation rating: 5.0/10 > > **Pros**: Overall good, it does what it claims. I like the general approach overall > > **Cons**: I can connect to my remote PC, but since a couple of month I can see the screen but not the mouse I contacted the support but no reply > > Good initially, then I had the described issue ----- ### "A True Unsung Hero of Remote Assistance" — 5.0/5 > **Scott** | *18 April 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: So the biggest pro for CB RA has to be that the program is FREE, which is pretty amazing given the number of features they have jammed into this platform. Another huge pro is that they are CONSTANTLY updating it, not only adding new features, but they are actively listening to customer feedback and implementing fixes and patches quickly to resolve any issues. They also have pretty much every single feature that the paid for, and ultra-expensive, applications do, again, for NOTHING\! > > **Cons**: The only CON I can come up with is that the settings seem somewhat lacking - meaning that they don't offer the intricate level of control that some other apps do. Isn't necessarily a bad thing, just something I noticed. I would also love to see 2-way audio, not just for the chat feature. > > I found the Remote Assistant app right after purchasing their Desktop Backup application, and it has really reshaped how I think about what I should be paying for in a Remote Assistant application. I was previously paying a good bit of money for one of the top 5 remote assistant programs, and as it turned out, there was no reason to because Cloud Berry's Remote Assistant has everything they did, and more. So I'm saving thousands per year AND I have more features\! ----- ### "Love the implementation. Needs a few features to be more easily functional." — 4.0/5 > **Verified Reviewer** | *20 July 2018* | Recommendation rating: 9.0/10 > > **Pros**: Love that this is replacing Teamviewer for me. Interface is simple for simple remote connections. Reliable. > > **Cons**: Can't store a directory of computers that I connect to. Cumbersome connection requirements for unattended access. Why not simply do a computer ID and password with high strength? No option to start-up at computer start so that if there is a reset on the computer (power outage), I don't lose access to the remote PC. Run it as a service. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/270230/msp360-connect?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/270230/msp360-connect) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data