--- description: Review of HappyFox Help Desk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: HappyFox Help Desk | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [HappyFox Help Desk](/software/26972/happyfox) # HappyFox Help Desk Canonical: https://www.softwareadvice.co.nz/software/26972/happyfox Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.nz/software/26972/happyfox?page=2) > HappyFox Help Desk is a good fit for teams that need AI-assisted ticketing and configurable support workflows. A customer service team can deploy it for external inquiries. IT, HR, facilities, or operations teams can deploy it independently for their own internal service requests. Each deployment can be configured around its own queues, SLAs, forms, automations, and knowledge base, while every ticket keeps a complete history of conversations and actions. HappyFox AI helps agents work through tickets faster with summaries, response suggestions, writing assistance, knowledge article recommendations, and urgency signals. HappyFox Autopilot adds purpose-built AI Agents that monitor ticket events, interpret context, and perform actions such as flagging duplicates, translating messages, notifying teams about escalations, updating ticket properties, and standardizing subjects. Teams can begin in Supervised mode, where people review proposed actions, or enable Autopilot mode for autonomous execution. AI activity remains visible in ticket logs. Beyond AI, teams can configure categories, queues, priorities, custom fields, SLAs, Smart Rules, assignments, notifications, and reports. Branded self-service portals, internal and external knowledge bases, multilingual support, CSAT surveys, and iOS and Android apps support consistent service. HappyFox offers agent-based and unlimited-agent plans, dedicated onboarding, and product support through email, phone, chat, and its knowledge base. > > Verdict: Rated **4.6/5** by 93 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 93 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: HappyFox - **Location**: Irvine, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$24.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: HappyFox Help Desk offers agent-based pricing and flat-rate Unlimited Agent plans. Agent-based plans include Basic ($24 per agent/month, billed annually; up to 5 agents), Team ($49), Pro ($99), and Enterprise Pro (custom quote). Unlimited Agent plans use a flat annual fee with a yearly ticket allowance. Every plan includes a 14-day free trial with no credit card required. Annual billing saves 20%. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hindi, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Argentina, Australia, Austria, Bangladesh, Belgium, Brazil, Canada, Chile, Colombia, Czechia, Denmark, Egypt, Finland, France, Germany, India, Indonesia, Ireland, Israel, Italy and 25 more ## Features - @mentions - AI Copilot - AI Summarization - AI Text Generation - AI Text Summarization - API - Access Controls/Permissions - Accounting - Activity Dashboard - Activity Tracking - Advanced Search - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Assignment Management - Attachments/Screencasts - Audit Trail - Automated Responses ## Integrations (41 total) - Adobe Commerce - Asana - BigCommerce - ChartMogul - ClassLink - Dialpad - FreshBooks - FullContact - GitLab - Google Workspace - HappyFox Chat - Highrise - HubSpot Service Hub - Insightly - Intune HRMS ... and 26 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Complaint Management Software](https://www.softwareadvice.co.nz/directory/499/complaint-management/software) ## Related Categories - [Complaint Management Software](https://www.softwareadvice.co.nz/directory/499/complaint-management/software) - [Insurance CRM Software](https://www.softwareadvice.co.nz/directory/342/insurance-crm/software) - [Mortgage CRM Software](https://www.softwareadvice.co.nz/directory/345/mortgage-crm/software) - [Customer Service Software](https://www.softwareadvice.co.nz/directory/255/customer-service/software) - [IT Ticketing Systems](https://www.softwareadvice.co.nz/directory/1630/it-ticketing/software) ## Alternatives 1. [Guru](https://www.softwareadvice.co.nz/software/103160/guru) — 4.8/5 (640 reviews) 2. [Connecteam](https://www.softwareadvice.co.nz/software/109560/connecteam) — 4.6/5 (5308 reviews) 3. [Confluence](https://www.softwareadvice.co.nz/software/430492/confluence) — 4.5/5 (3714 reviews) 4. [Document360](https://www.softwareadvice.co.nz/software/96197/document360) — 4.7/5 (292 reviews) 5. [Freshservice](https://www.softwareadvice.co.nz/software/436317/freshservice) — 4.6/5 (791 reviews) ## Reviews ### "Strong Ticketing System" — 4.0/5 > **Verified Reviewer** | *30 July 2019* | Law Practice | Recommendation rating: 8.0/10 > > **Pros**: Happyfox sets out what it is meant to do - a strong, automated ticketing system. Happyfox can be quickly setup, has a strong support team, and is constantly working on improvements. Some of the best features of the software include customization of categories (ticket fields, contacts), a sleek and clean UI for administrators, built-in Knowledge Base, automatic ticketing, recurring tickets, ticket threading, and multiple ticket intake (email, widiget, login). > > **Cons**: A lot of the newer features are limited to the top tier pricing bracket which means, starting out with the lower level limits the features. It is limited ticketing and providing a knowledge base. Some of the newer features including project management and asset management is a little light, but, definitely improvements on turning Happyfox into a fully fledged ITSM. > > I have found Happyfox an exception ticketing system, but, strong customer support. It has greatly increased the efficiency and productivity of our team. ----- ### "Not too complex, not a ton of features, but it does do and accomplish exactly what it says." — 4.0/5 > **David** | *5 June 2018* | Recommendation rating: 10.0/10 > > **Pros**: HappyFox is limited in what it can offer (especially the free version) but it does function as a help desk ticketing system very well. Users have a portal to submit tickets, check on progress, and respond to a help desk technicians updates or solutions. Managers can track tickets, view what's left open, and put policies in place that make sure tickets are not forgotten and are assigned the proper priority to get taken care of. > > **Cons**: There's not much I can think of regarding HappyFox that I'd consider a "Con". Yes, it has limitations but for the price you pay (unless you use the free version) it's worth every penny no doubt. I'd like to see a large file size limit when responding to tickets though. Often times the responders to tickets like to attach many screenshots or even video files for users to follow along with to product a solution but every now and then it wouldn't attach correctly. Also adding a knowledge base to reference in responses to support tickets would be amazing > > Finally found a way to organize all support issues and questions in one place rather than using a support@ email or mailing list. Also cut down on the number of users who would email one support person individually over and over again instead of getting their request to the rest of the team. ----- ### "HappyFox makes us sad..." — 3.0/5 > **Alex** | *21 December 2018* | Computer Networking | Recommendation rating: 5.0/10 > > **Pros**: Responsiveness of the sales team to get a demo going and their willingness to work with us on configuration issues. Simple system to use if you have a simple help desk need. > > **Cons**: Our help desk became complex quickly. HappyFox does not support any level of complexity. For example, no capability of adding fields that have values dependent on others. This has led to very complex form designs. No ability to customize the layout of the forms... every field is just thrown down the left side one after the other. For over a year they did not support daylight savings time. This made it very difficult to manage as we had to get all our users to change their settings to move them to another time zone certain times of the year. They list some big enterprise clients - I can't see how any of these firms would actually use it beyond a very limited scope. It doesn't scale. Very easy to break - Every month I have to double check my reports to make sure they did not export the data in a different layout. > > Great response from the sales team. Beyond that, it has not been a great experience. Very frustrating to modify and breaks easily. ----- ### "Great Software" — 5.0/5 > **Michelle** | *16 November 2018* | Apparel & Fashion | Recommendation rating: 10.0/10 > > **Pros**: It is very versatile and easy to use. I was able to integrate this with Magento which was a huge bonus. > > **Cons**: I can not think of one thing I disliked about the software. Perhaps it could be a bit cheaper to use but the price seemed pretty competitive with other apps like it. > > I would, and have, recommend this software to anyone looking for a great program for their business. ----- ### "The basics of ticketing" — 4.0/5 > **Arnaud** | *15 June 2018* | Recommendation rating: 8.0/10 > > **Pros**: I use both HappyFox ticketing system and Chat. It is a very nice ticketing system, HappyFox gives a very good competition to Zendesk Suite etc. Very easy to use. I like the design too > > **Cons**: Same comment as for HappyFox Chat, there may are too many sections and menus and it can become a bit confusing sometimes > > Very good tracking of my interaction with customers ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.nz/software/26972/happyfox?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/26972/happyfox) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data