--- description: Review of Zendesk Suite Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zendesk Suite | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [ITSM Tools](/directory/4296/itsm/software) > [Zendesk Suite](/software/26892/zendesk-talk) # Zendesk Suite Canonical: https://www.softwareadvice.co.nz/software/26892/zendesk-talk Page: 1 / 164\ Next: [Next page](https://www.softwareadvice.co.nz/software/26892/zendesk-talk?page=2) > Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large. Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images. Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads. > > Verdict: Rated **4.4/5** by 4079 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 4079 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zendesk - **Location**: San Francisco, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$39.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Support only pricing starts at $19 per agent/month. Suite pricing starts at $55 per agent/month. Free trial available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Philippines, Singapore, Spain and 5 more ## Features - AI Copilot - API - Account Alerts - Account Management - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Archiving & Retention - Asset Tracking - Assignment Management - Audit Trail - Automated Responses - Automated Routing - Automatic Call Distribution - Autoresponders - Availability Management - Batch Communications - Blended Call Centre ## Integrations (220 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... and 205 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [ITSM Tools](https://www.softwareadvice.co.nz/directory/4296/itsm/software) ## Related Categories - [Manufacturing CRM Software](https://www.softwareadvice.co.nz/directory/3825/manufacturing/software) - [Account Management Software](https://www.softwareadvice.co.nz/directory/3606/account-management/software) - [Online CRM Software](https://www.softwareadvice.co.nz/directory/387/online-crm/software) - [Call Monitoring Software](https://www.softwareadvice.co.nz/directory/1811/monitoring/software) - [Insurance CRM Software](https://www.softwareadvice.co.nz/directory/342/insurance-crm/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.co.nz/software/2764/salesforce-sales-cloud) — 4.4/5 (18782 reviews) 2. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1781 reviews) 3. [LiveChat](https://www.softwareadvice.co.nz/software/27068/livechat) — 4.6/5 (1723 reviews) 4. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3425 reviews) 5. [CallTools](https://www.softwareadvice.co.nz/software/223069/calltools) — 4.8/5 (156 reviews) ## Reviews ### "Centralized Interface and AI Features Enhance Zendesk’s Suite Workflow Management" — 4.0/5 > **Abhishek** | *13 May 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Zendesk provides a unified support experience across email, chat, social media, phone and messaging apps allowing agents to manage all queries from a single interface which simplifies workflow and improves efficiency. Along with a powerful ticketing system that centralizes customer requests, supports customizable fields and tracks history for personalized support. This way, the overall experience becomes smooth for handling customer requests, escalations and other queries with AI-powered ticketing routing and workflow triggers. > > **Cons**: Zendesk Support Suite can be a little expensive at higher tiers of integrations and customization of the product into the organization. Steep learning curve on the usability of the product makes it difficult for smaller teams to utilize the tool from the word go. Interoperability between the various modules of the product can be cranky when it comes to integrations. > > Truly integrated systems - This tool allows us to integrate with licensed firmware and systems within the organization to deliver a seamless experience. AI powered systems help in maintaining the traceability of customer requests for better handling of queries on a personalized level. Training on the go helps teams to understand the workflows and triggers on the new system to get hands on experience and get going with the tool. ----- ### "Zendesk for Ticket Tracking and Functionality" — 4.0/5 > **Alexandra** | *30 March 2026* | Wholesale | Recommendation rating: 6.0/10 > > **Pros**: Zendesk is a great platform to track projects and inquiries. It is packed full of features and analytics, and is relatively easy to deploy and utilize. We are able to handle multiple inboxes, track SLAs, and retrieve information from prior tickets efficiently. > > **Cons**: Zendesk has a lot of great functionality, but it comes at a cost. For organizations with a tighter budget, it might be hard to justify the price for Zendesk compared to other more budget friendly platforms, especially if you don't need all the bells and whistles. > > Zendesk has been a great value-add to our organization. We have multiple functions operating within the platform, and it has increased our efficiency and tracking capability. We have greater insight into the inquiries our team receives, and we find the ----- ### "Zendesk Suite makes Good Communication Real\!" — 5.0/5 > **Angel** | *19 March 2026* | Nonprofit Organisation Management | Recommendation rating: 9.0/10 > > **Pros**: It is a comprehensive way of understanding all the incoming requests and needs from a wide variety of sources. The ability to organize the incoming requests and assign, reassign and solve in one software just does laps around email inquiries. > > **Cons**: The Zendesk issue is we currently have is expansion to multiple departments has been confusing for the agents and admins. The build of groups and views is also difficult with little detail from Zendesk on how to make it work. We haven't fully got it where want to be and it has been 6 months. > > Overall, I would not change our use of Zendesk. Zendesk has been good for our complicated communications and helps with resolving issues within our internal and external processes. We continue to improve our communication and satisfactory rates. ----- ### "Moment of Zen" — 5.0/5 > **Mai** | *27 March 2026* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: I love the messaging feature that allows me to connect with clients via multiple platforms. Social, email and even live chat. > > **Cons**: No cons- I will admit I'm just starting to use it so the learning curve is there but feels like I can adapt and learn quickly. > > Zendesk definitely feels like a modern approach to customer service\! It's a super streamlined model with AI support that creates a fresh way to elevate the customer journey. ----- ### "Efficient and User-Friendly Customer Support Platform" — 5.0/5 > **Sonu** | *3 May 2026* | Consumer Goods | Recommendation rating: 9.0/10 > > **Pros**: Zendesk Suite is very user-friendly and easy to set up. I liked how it centralises all customer interactions (email, chat, and tickets) in one place, which improves efficiency. The automation features, reporting dashboards, and integrations with other tools are also very helpful for managing workflows and tracking performance. > > **Cons**: Pricing can be quite high, especially as you scale or need advanced features. Some customisations and reporting setups are a bit complex and require time to learn. Also, occasional delays in customer support response can be frustrating. > > Overall, my experience with Zendesk Suite has been positive. It’s a reliable and scalable platform that simplifies customer support and improves team productivity. While there are some limitations in pricing and advanced configurations, the benefits in usability, automation, and performance tracking make it a strong choice for customer service management. ----- Page: 1 / 164\ Next: [Next page](https://www.softwareadvice.co.nz/software/26892/zendesk-talk?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data