--- description: Review of SmarteXp Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SmarteXp | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Patient Engagement Software](/directory/3429/patient-engagement/software) > [SmarteXp](/software/268860/smartexp) # SmarteXp Canonical: https://www.softwareadvice.co.nz/software/268860/smartexp > SmarteXp is a cloud-based patient engagement solution, designed to help small to large hospitals and clinics communicate with patients throughout their journey, outreach new clients and improve health outcomes. The HIPAA-compliant platform allows organizations to provide patients with evidence-based and customizable content and remind them about available resources. Patients can receive care information through email and text notifications and schedule appointments and process payments via the patient portal. Real-time data offered by SmarteXp helps doctors identify high-risk patients at an early stage. It also lets administrators gain real-time insights into patient’s feedback and engagement. SmarteXp offers API-based integration, enabling users to auto-enrol patients and import data to native scheduling systems. Pricing is available on request and support is offered via phone and email. > > Verdict: Rated **4.6/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 5 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: UbiCare - **Location**: Boston, US - **Founded**: 2002 ## Commercial Context - **Starting Price**: US$15,000.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Please contact UbiCare for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Appointment Scheduling - Campaign Management - Care Plan Management - Communication Management - Electronic Payments - HIPAA Compliant - Messaging - Mobile Access - Patient Education - Patient Engagement Software - Patient Portal - Real-Time Data - Real-Time Monitoring - Scheduling ## Support Options - FAQs/Forum - Phone Support ## Category - [Patient Engagement Software](https://www.softwareadvice.co.nz/directory/3429/patient-engagement/software) ## Alternatives 1. [Klara](https://www.softwareadvice.co.nz/software/104069/klara) — 4.6/5 (211 reviews) 2. [DocVilla](https://www.softwareadvice.co.nz/software/246945/docvilla) — 5.0/5 (74 reviews) 3. [Carepatron](https://www.softwareadvice.co.nz/software/241061/care-patron) — 4.4/5 (858 reviews) 4. [CheckinAsyst](https://www.softwareadvice.co.nz/software/264902/checkinasyst) — 4.4/5 (47 reviews) 5. [Review Wave](https://www.softwareadvice.co.nz/software/412209/review-wave) — 4.7/5 (70 reviews) ## Reviews ### "Great customer service and end user experiences\!" — 5.0/5 > **Naomi** | *30 January 2020* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: We recieve some of the best customer service working with \[SENSITIVE CONTENT HIDDEN\] from this company. We use this software to help educate patients on our policies and educational milestones and have recieved great feedback\! I would highly recommend giving them a try. > > **Cons**: Nothing\! Although I do wish Ubicare did social media automatic posts to help manage social media accounts. > > We educate patients through ubicare and send out campaigns to notify them of changing policies or seasonal flu shots, etc. We have had a great experience working with \[SENSITIVE CONTENT HIDDEN\]. She is always extremely responsive and has great creative input\! ----- ### "Reaching the customer" — 5.0/5 > **Kimberly** | *13 February 2020* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: The software allows us to stay connected with our patients before and after their hospital stay. > > **Cons**: Some of the features for creating campaigns can be frustrating. You need to use the application very frequently to remember how to best use design features and when I'm busy and have to go back to it after some time has passed it is not always as intuitive as it should be. > > It is a great product for providing education, driving class enrollment, getting information out "in the moment" , and for data analysis to improve outcomes. ----- ### "OB messages" — 4.0/5 > **Ellen** | *14 February 2020* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: This is a great way to get information to your patients that is well put together and makes your business look good without doing a great deal of work. Getting reports at your fingertips is so helpful and worthwhile. > > **Cons**: It does require so manual entry of patient names and email addresses. > > We feel like our patients are more knowledgeable and we get well thought out questions from them. They are better prepared for the experience. ----- ### "Patient education and engagement provides better patient experiences" — 5.0/5 > **Kim** | *31 January 2020* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Timed series education give the patient information in small bites that can be digested easily. This makes it more likely for them to read each message. Also the information is coming at a time that is relevant to their procedure, so they feel like they are informed every step of the way. > > **Cons**: Sometimes gather emails form patients can be difficult. The UBI care team has acknowledged this and is working towards other solutions that are user friendly. ----- ### "Customer Service for Customer Service" — 4.0/5 > **Catherine** | *31 January 2020* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: I love the new updates and links to more education. > > **Cons**: I'd like easier ways to sort through who gets campaigns. > > We have been able to keep in touch with customers who may be return customers. We have also been able to send high quality weekly messages through Ubicare Smart Xp. The customer service is a high note in the overall system. I appreciate the personal touch and assistance. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/268860/smartexp) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data