--- description: Review of Nextiva Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Nextiva | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Market Research Software](/directory/4222/market-research/software) > [Nextiva](/software/2683/nextiva-business-voip) # Nextiva Canonical: https://www.softwareadvice.co.nz/software/2683/nextiva-business-voip Page: 1 / 38\ Next: [Next page](https://www.softwareadvice.co.nz/software/2683/nextiva-business-voip?page=2) > Nextiva is a customer experience management platform that consolidates all customer interactions into one AI-powered solution. The platform enables seamless conversations across traditional, digital and social channels, allowing businesses to engage customers anywhere, at any time. Nextiva offers tailored solutions for companies of all sizes, from small businesses to large enterprises, to help them acquire, retain and grow their customer base. Nextiva's platform features advanced AI and automation capabilities. It includes an intelligent, AI-powered contact center, customer journey orchestration tools and real-time customer insights, enabling businesses to deliver personalized, context-driven support. Additionally, the platform includes workforce engagement management solutions, with automations and tools that streamline management, reduce agent fatigue and increase retention. > > Verdict: Rated **4.6/5** by 916 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 916 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Nextiva - **Location**: Scottsdale, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User - **Pricing Details**: Basic, Pro, and Enterprise plans are available on a monthly or annual basis. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - 360 Degree Feedback - AI Copilot - API - Access Controls/Permissions - Activity Dashboard - Agent Interface - Alerts/Escalation - Alerts/Notifications - Audio Calls - Audio/Video Recording - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Benchmarking - CRM - Calendar Management - Call Centre Management - Call Conferencing - Call Logging ## Integrations (19 total) - Act\! - Bullhorn ATS & CRM - ConnectWise Automate - Dynamics 365 - Five9 - Google Contacts - Google Workspace - HubSpot CRM - Lotus Notes To Office 365 Migration - Microsoft Outlook - Microsoft Teams - NetSuite - Nextiva Contact Center - Oracle Sales - ServiceNow ... and 4 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support ## Category - [Market Research Software](https://www.softwareadvice.co.nz/directory/4222/market-research/software) ## Related Categories - [Market Research Software](https://www.softwareadvice.co.nz/directory/4222/market-research/software) - [Collaboration Software](https://www.softwareadvice.co.nz/directory/4138/collaboration/software) - [Social Media Management Tools](https://www.softwareadvice.co.nz/directory/1666/social-media/software) - [VoIP Software](https://www.softwareadvice.co.nz/directory/4508/voip/software) - [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software) ## Alternatives 1. [RingEX](https://www.softwareadvice.co.nz/software/173497/officeuk) — 4.2/5 (1203 reviews) 2. [VoIP.ms](https://www.softwareadvice.co.nz/software/185743/voipms) — 4.8/5 (698 reviews) 3. [Intermedia Unite](https://www.softwareadvice.co.nz/software/146704/intermedia-unite) — 4.7/5 (188 reviews) 4. [Microsoft Teams](https://www.softwareadvice.co.nz/software/397766/microsoft-teams) — 4.5/5 (11010 reviews) 5. [Wildix](https://www.softwareadvice.co.nz/software/208756/wildix) — 4.7/5 (209 reviews) ## Reviews ### "Nextiva Dependable" — 5.0/5 > **Monica** | *3 November 2025* | Construction | Recommendation rating: 10.0/10 > > **Pros**: I really appreciate the text feature and the convenience of using the Nextiva application on both desktop and mobile devices. > > **Cons**: At times, the clarity of the phone calls isn’t great when I’m on the move or not connected to Wi-Fi. Overall, though, the service is more dependable than not. ----- ### "Nextiva is the Phone Service for You" — 5.0/5 > **Rich** | *20 April 2026* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: I have been a client of Nextiva for over 10yrs. The Customer Support is 2nd to none. Phone Support always picks up when I need to reach them. Pricing is definitely on point. > > **Cons**: I do wish that that Call Blocking was easier to access. You need to Block Numbers using the NextivaONE mobile App. > > Being a Client for 10+ years, I have worked very closely with support over the years. I have found them to be some of the best in the business when it comes to the knowledge of the porduct they support. Thay are also very willing to educate you when you ask. I've had several competitors approach and try to get my business and Nextiva always does the right thing. In the entire time I've had them my service has been up well over 99% of the time. ----- ### "Great VOIP Solution" — 5.0/5 > **Steven** | *23 October 2024* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: Easy to set up, maintain and use. Full featured. Little (if no) downtime. > > **Cons**: Mobile app is getting better, but could use improvements. > > Excellent service and support. Never experienced downtime. ----- ### "Great Cost Effective Option" — 4.0/5 > **Samantha** | *25 November 2024* | Transportation/Trucking/Railroad | Recommendation rating: 7.0/10 > > **Pros**: Nextiva was a cost effective way to provide phones to several employees. With the help of our IT Team, we also were able to get all our phone calls to record. > > **Cons**: Lack of training. We didn't get any training on how to use the phone system. Nextiva depends on the internet., so when internet is down, so are the phones. > > Great\! we used Nextiva for a long time, they have a great platform, I feel like with some updates, and good marketing, they could double their size. ----- ### "Okay company" — 5.0/5 > **Sean** | *29 November 2024* | Accounting | Recommendation rating: 10.0/10 > > **Pros**: Was a great company and that they have a great team of professionals and the products work. > > **Cons**: That there sales reps will say one thing and then go on leave and not even document what was said and then your bill is around 3,000 for the life of your contract > > It was okay and I liked it at the beginning ----- Page: 1 / 38\ Next: [Next page](https://www.softwareadvice.co.nz/software/2683/nextiva-business-voip?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/2683/nextiva-business-voip) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data