--- description: Review of Nextiva Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Nextiva | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Market Research Software](/directory/4222/market-research/software) > [Nextiva](/software/2683/nextiva-business-voip) # Nextiva Canonical: https://www.softwareadvice.co.nz/software/2683/nextiva-business-voip Page: 1 / 38\ Next: [Next page](https://www.softwareadvice.co.nz/software/2683/nextiva-business-voip?page=2) > Nextiva is a customer experience management platform that consolidates all customer interactions into one AI-powered solution. The platform enables seamless conversations across traditional, digital and social channels, allowing businesses to engage customers anywhere, at any time. Nextiva offers tailored solutions for companies of all sizes, from small businesses to large enterprises, to help them acquire, retain and grow their customer base. Nextiva's platform features advanced AI and automation capabilities. It includes an intelligent, AI-powered contact center, customer journey orchestration tools and real-time customer insights, enabling businesses to deliver personalized, context-driven support. Additionally, the platform includes workforce engagement management solutions, with automations and tools that streamline management, reduce agent fatigue and increase retention. > > Verdict: Rated **4.6/5** by 919 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 919 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Nextiva - **Location**: Scottsdale, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User - **Pricing Details**: Basic, Pro, and Enterprise plans are available on a monthly or annual basis. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - 360 Degree Feedback - AI Copilot - API - Access Controls/Permissions - Activity Dashboard - Agent Interface - Alerts/Escalation - Alerts/Notifications - Audio Calls - Audio/Video Recording - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Benchmarking - CRM - Calendar Management - Call Centre Management - Call Conferencing - Call Logging ## Integrations (19 total) - Act\! - Bullhorn ATS & CRM - ConnectWise Automate - Dynamics 365 - Five9 - Google Contacts - Google Workspace - HubSpot CRM - Lotus Notes To Office 365 Migration - Microsoft Outlook - Microsoft Teams - NetSuite - Nextiva Contact Center - Oracle Sales - ServiceNow ... and 4 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support ## Category - [Market Research Software](https://www.softwareadvice.co.nz/directory/4222/market-research/software) ## Related Categories - [Market Research Software](https://www.softwareadvice.co.nz/directory/4222/market-research/software) - [Collaboration Software](https://www.softwareadvice.co.nz/directory/4138/collaboration/software) - [Social Media Management Tools](https://www.softwareadvice.co.nz/directory/1666/social-media/software) - [VoIP Software](https://www.softwareadvice.co.nz/directory/4508/voip/software) - [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software) ## Alternatives 1. [RingEX](https://www.softwareadvice.co.nz/software/173497/officeuk) — 4.2/5 (1205 reviews) 2. [Ringover](https://www.softwareadvice.co.nz/software/120988/ringover) — 4.7/5 (881 reviews) 3. [800.com](https://www.softwareadvice.co.nz/software/120982/800-com) — 4.7/5 (346 reviews) 4. [Intermedia Unite](https://www.softwareadvice.co.nz/software/146704/intermedia-unite) — 4.7/5 (188 reviews) 5. [Ooma Office](https://www.softwareadvice.co.nz/software/143509/ooma-office) — 4.4/5 (248 reviews) ## Reviews ### "Nextiva Dependable" — 5.0/5 > **Monica** | *3 November 2025* | Construction | Recommendation rating: 10.0/10 > > **Pros**: I really appreciate the text feature and the convenience of using the Nextiva application on both desktop and mobile devices. > > **Cons**: At times, the clarity of the phone calls isn’t great when I’m on the move or not connected to Wi-Fi. Overall, though, the service is more dependable than not. ----- ### "Nextiva is the Phone Service for You" — 5.0/5 > **Rich** | *20 April 2026* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: I have been a client of Nextiva for over 10yrs. The Customer Support is 2nd to none. Phone Support always picks up when I need to reach them. Pricing is definitely on point. > > **Cons**: I do wish that that Call Blocking was easier to access. You need to Block Numbers using the NextivaONE mobile App. > > Being a Client for 10+ years, I have worked very closely with support over the years. I have found them to be some of the best in the business when it comes to the knowledge of the porduct they support. Thay are also very willing to educate you when you ask. I've had several competitors approach and try to get my business and Nextiva always does the right thing. In the entire time I've had them my service has been up well over 99% of the time. ----- ### "Great VOIP Solution" — 5.0/5 > **Steven** | *23 October 2024* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: Easy to set up, maintain and use. Full featured. Little (if no) downtime. > > **Cons**: Mobile app is getting better, but could use improvements. > > Excellent service and support. Never experienced downtime. ----- ### "Bad Customer Service" — 1.0/5 > **Bob** | *20 May 2026* | Marketing & Advertising | Recommendation rating: 0.0/10 > > **Pros**: The product. I contacted support and they changed some things and said wait 45 minutes and it should work. > > **Cons**: The customer service. It was days before I received an email saying the it was ready. I tried to use SMS but it didn't work and I contacted support. > > I registered for SMS on 2/28/26 and waited. I was contacted and told to do certain things to my Facebook page. Most were already done and I completed the request and waiting. I was contacted again and told to do things to my Facebook page but these were already done. I contacted support \& pointed this out. They said they would be in touch. I was contacted again and told to do the same things to my Facebook page that were already done. I pointed this out and they confirmed and said they would be in touch. I received a notification that SMS was approved. I tried to use it but it didn't work. I contacted support and they changed some things and said wait 45 minutes and it should work. The next day it still didn't work. I contacted support and after review they said they needed to submit request for this phone number and wait 7 to 10 business days. I asked if another would work in 45 minutes. They said yes and changed to that number. I found out at this time that not all 5 of my phone numbers could use SMS at the same time. That only one number could be used for SMS at a time. I explained that I was sold the account with the understanding that all 5 of my phone numbers could use SMS at the same time. Then the next day I tried to use SMS but it didn't work. I contacted support (each time I spent time with the AI agent and frustrated, would give up, ask for a live agent and be on hold for some time. Now I ask for a live agent right away and wait on hold each time) They told me they would escalate the issue and have someone contact me. I told them I rarely pick up phone calls so to text me first. It was days before I received an email saying the it was ready. I tried to use SMS but it didn't work and I contacted support. Today is 4/17/26 and I am still trying to get it working. They just told me they will make changes and it should be ready in 2 hours. ----- ### "the worst one out there" — 1.0/5 > **Everett** | *12 August 2025* | Construction | Recommendation rating: 0.0/10 > > **Pros**: VoIP phone service provider. The concept is great and being able to customize a phone service is exactly what a growing business needs. Nextiva is just not the solution. There are better providers in the market > > **Cons**: unreliable connectivity. Users will often have to sign in and out of the app. Multiple hours spent on the phone with tech support for it to just "start working" then fail 2 weeks later. No customer support. Get us to verifying pin, company name, and owners name you'll have to provide this a minimum of 3 times to speak to someone. > > POOR\! customer support is none existent. ----- Page: 1 / 38\ Next: [Next page](https://www.softwareadvice.co.nz/software/2683/nextiva-business-voip?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/2683/nextiva-business-voip) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data