--- description: Review of Nextiva Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Nextiva | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [VoIP Software](/directory/4508/voip/software) > [Nextiva](/software/2683/nextiva-business-voip) # Nextiva Canonical: https://www.softwareadvice.co.nz/software/2683/nextiva-business-voip Page: 1 / 38\ Next: [Next page](https://www.softwareadvice.co.nz/software/2683/nextiva-business-voip?page=2) > Nextiva is a cloud-based communication and customer experience platform that helps businesses of all sizes manage calls, messaging, and customer interactions in one place. It serves industries such as healthcare, retail, finance, and professional services. Nextiva includes tools for voice calling, video meetings, team chat, and contact center management, helping teams handle customer conversations across multiple channels. Businesses can track customer history, manage support tickets, and monitor performance through built-in analytics and reporting. The platform connects with popular third-party tools like CRM and helpdesk software to keep workflows organized. Support is available via phone, live chat, email, and an online knowledge base. > > Verdict: Rated **4.6/5** by 919 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 919 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Nextiva - **Location**: Scottsdale, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User - **Pricing Details**: Basic, Pro, and Enterprise plans are available on a monthly or annual basis. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Spanish - **Available Countries**: United States ## Features - 360 Degree Feedback - AI Copilot - API - Access Controls/Permissions - Activity Dashboard - Agent Interface - Alerts/Escalation - Alerts/Notifications - Audio Calls - Audio/Video Recording - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Benchmarking - CRM - Calendar Management - Call Centre Management - Call Conferencing - Call Logging ## Integrations (16 total) - ActiveCampaign - CallRevu - DV Pinnacle - Gong - Google Contacts - HubSpot Marketing Hub - HubSpot Sales Hub - Microsoft Access - Microsoft Outlook - Microsoft Teams - Mitel CX - RIMS paging - Salesforce Sales Cloud - SharedContacts.com - Zoho CRM ... and 1 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [VoIP Software](https://www.softwareadvice.co.nz/directory/4508/voip/software) ## Related Categories - [VoIP Software](https://www.softwareadvice.co.nz/directory/4508/voip/software) - [Unified Communications Software](https://www.softwareadvice.co.nz/directory/1556/ucaas/software) - [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software) - [Business Phone Systems](https://www.softwareadvice.co.nz/directory/1714/business-phone-service/software) - [Cloud PBX Software](https://www.softwareadvice.co.nz/directory/4757/cloud-pbx-software/software) ## Alternatives 1. [RingEX](https://www.softwareadvice.co.nz/software/173497/officeuk) — 4.2/5 (1206 reviews) 2. [Ringover](https://www.softwareadvice.co.nz/software/120988/ringover) — 4.7/5 (890 reviews) 3. [Intermedia Unite](https://www.softwareadvice.co.nz/software/146704/intermedia-unite) — 4.7/5 (189 reviews) 4. [Ooma Office](https://www.softwareadvice.co.nz/software/143509/ooma-office) — 4.4/5 (248 reviews) 5. [3CX](https://www.softwareadvice.co.nz/software/4936/3cx-phone-system) — 4.4/5 (468 reviews) ## Reviews ### "Reliable communication platform that keeps our moving team connected" — 5.0/5 > **José Gerardo** | *9 September 2026* | Logistics & Supply Chain | Recommendation rating: 10.0/10 > > **Pros**: What we liked the most is having our calls, messages, and team communication in one place.The call routing and mobile capabilities are especially usefull for our operation because our team needs to be available throughout different stages of a move > > **Cons**: There is a bit learning curve when getting familiar with all of the features and settings available. > > Has been very positive.As a moving company, communications is a big part of our daily operations, since our team is constantly coordinating with customers, drivers and internal staff ----- ### "Nextiva is the Phone Service for You" — 5.0/5 > **Rich** | *20 April 2026* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: I have been a client of Nextiva for over 10yrs. The Customer Support is 2nd to none. Phone Support always picks up when I need to reach them. Pricing is definitely on point. > > **Cons**: I do wish that that Call Blocking was easier to access. You need to Block Numbers using the NextivaONE mobile App. > > Being a Client for 10+ years, I have worked very closely with support over the years. I have found them to be some of the best in the business when it comes to the knowledge of the porduct they support. Thay are also very willing to educate you when you ask. I've had several competitors approach and try to get my business and Nextiva always does the right thing. In the entire time I've had them my service has been up well over 99% of the time. ----- ### "Nextiva Dependable" — 5.0/5 > **Monica** | *3 November 2025* | Construction | Recommendation rating: 10.0/10 > > **Pros**: I really appreciate the text feature and the convenience of using the Nextiva application on both desktop and mobile devices. > > **Cons**: At times, the clarity of the phone calls isn’t great when I’m on the move or not connected to Wi-Fi. Overall, though, the service is more dependable than not. ----- ### "Locked out of my own portal, and a fax bridge that takes hours" — 1.0/5 > **Chris** | *1 June 2026* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: Honestly, not much that justifies the cost. The portal looks polished and the feature list reads well on paper. When a support rep finally engages, they're courteous. But "polished" and "courteous" don't matter when the core functions don't perform. > > **Cons**: Two things make this nearly unusable for real business volume. First, the fax bridge processes roughly one page every 1–3 minutes — an 80+ page fax ties up the system for hours. Fax-to-digital is a solved problem everywhere else, but Nextiva's implementation is so slow it's effectively broken for anyone sending real document volumes. Second, I have no control over my own configuration. A custom config Nextiva pushed to our account locks me out of changing settings in the portal, so cloning one phone's configuration to another — a thirty-second task — required a support call. That call took two days to resolve. You're given the illusion of control while it's quietly taken away. > > Powerful on paper, painful in practice. The marketing leans hard on reliability and service, but day to day it's features that are technically present and functionally broken, paired with a portal that doesn't let you manage your own setup. Routine tasks — sending a multi-page fax, copying a configuration — turn into multi-hour or multi-day ordeals. If your workflow depends on faxing or on managing your own phone configuration, look elsewhere before you commit. ----- ### "Nextiva Action HVAC" — 3.0/5 > **Amy** | *2 January 2026* | Consumer Services | Recommendation rating: 7.0/10 > > **Pros**: The ability to call customers from the app where my personal cell phone number will not show up. It allows customers to see that we are calling from the business line. > > **Cons**: The service on the app doesn't always work properly. The phone will ring and say connected but no one is on the other end, and the customer says they couldn't hear me when they call back. > > It has been ok. A lot better success with Nextiva than our prior VOIP company. Like any VOIP it has its pros and cons. ----- Page: 1 / 38\ Next: [Next page](https://www.softwareadvice.co.nz/software/2683/nextiva-business-voip?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/2683/nextiva-business-voip) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data