RXNT

Pros

Once I learned it, it is a piece of cake.

Cons

Some aspects are not intuitive, but that's me. Help was easily accessible and helpful.

Pros

Easy of use, flexibility in the program, and mental health focus

Cons

Some software instability and inconsistent onboarding protocol

Alternatives Considered

Reasons for Choosing RXNT

Switched From

Reasons for Switching to RXNT

Pros

When it is up and running it is comparatively easy to use.

Cons

100's or 1000's of MD's (according to their own customer service reps) have been left high and dry and unable to prescribe controlled meds because they rolled out a new DEA regulated new authentication process without hiring enough support staff so that I have literally spent hours and hours on hold trying to get a rep to help. The support staff is lovely but the process is a nightmare.

Pros

The only good thing about RXNT is that it is cheaper than other options, but you get what you pay for because it is absolutely terrible.

Cons

Doesn't work for patients. Patients are more often than not not able to register for their portal or fill out paperwork. Software has lots of "bugs" that none of the employees never know how to fix. The billing software does not work. I have been using this software for over a year for my practice and they still have not been able to get it fully setup for me. Save yourself time and stress and don't use RXNT. Choose another software even if it is more expensive. I am in the process of switching now and wish I would have never started with this company in the first place.

Alternatives Considered

Reasons for Switching to RXNT

Pros

It is simple to use and access. I enjoy the prefill for medications and the ease of script writing.

Cons

It can be very confusing if you do not have information entered clearly and correctly for your patient

Pros

RXNT has an amazing platform to be able to prescribe and coordinate with pharmacies and patients to keep all prescriptions orderly and hassle-free.

Cons

There was minimal support at times, but an overload of automatic emails to my inbox, which seemed unnecessary and became annoying.

Pros

easy to use. I like that the meds pull over from the emar directly into rxnt

Cons

times out if staff does not use within a certain time frame

Pros

It is so user-friendly and easy to navigate. If I ever had an issue, I could search for a training deck or chat with someone. Everyone was so friendly and easy to work with. The training was amazing.

Cons

I think the set up should be more streamlined and easier to complete.

Alternatives Considered

Reasons for Switching to RXNT

Pros

Patient profile is clear, direct to the point.

Cons

I do not see any cons or negatives about the program.

Pros

The ease of submitting an order. The ease of navigation of adding orders.

Cons

Difficulty of adding a pharmacy but figured it out.

Pros

The biggest reason I started with the RXNT prescribing program instead of some other company's program was that the representative I was working with was very responsive to my tight timeline and promised to get me set up lighting fast, which he did. There was superb customer service up front. But since I have started using it, I use it for all my prescriptions because I love the ease and speed of prescribing, and the ease of maintaining prescription records.

Cons

A few times I have noticed things that the program seemingly could not do - and then when I have checked with RXNT Support, I find they can show how to do what I need to handle the need that has arisen - like, if I want to prescribe a brand new, newly approved medication that is not yet in the system, there is a way to add it, and Support showed me how. So - there is really nothing not to like. Everything works for me.

Pros

Nothing, the system is always not working

Cons

That the system never works. You have to send multiple support tickets a day to find out why things don't work. No one has time to sit around waiting for things to get fixed.

Pros

Easy to use, keeps all my files safe, protects account with code

Cons

I have no issues with this program and utilize it daily

Pros

THE SYSTEM IS EASY TO NAVIGATE THROUGH.

Cons

SO FAR I HAVE NOT EXPERIENCED ANYTHING THAT HAS GIVEN ME ANY TROUBLE.

Pros

Easy, convenient fast, and is pharmacy approved,

Cons

Failed prescriptions , some just dont go through

Pros

It is easy to manage. Friendly and fast. It took few days to understand it. Customer service was amazing.

Cons

So far, I have not experienced anything that makes me dislike RXNT.

Pros

Solve problems of my medical practice.

Cons

Confusing at times when other prescribers start a new profile

Pros

RXNT is straightforward and easy to use. I love the wide variety of preset templates. makes my charting a lot easier.

Cons

Sometimes the site will crash. Too long to load a page

Pros

Accurate, easy to use and easy to navigate software.

Cons

High cost for private practice. I wish you had EHR too!

Pros

Easy to work with and log onto for seeing patients

Cons

nothing bad about RXNT so no complaints when using

Pros

Ease of use, integration with EMR. Very fluid with great ease searching and connecting with pharmacies

Cons

Nothing. This has been a flawless platform

Pros

Compared to a previous e-prescribing software, this one is much easier to navigate and has not given me almost any glitches or mishaps.

Cons

The version I'm using did not connect directly with my electronic health record. Also, sometimes a medicine prescription did not go through to the pharmacy, and it did not notify me directly about this; I had to check on another screen.

Pros

It is pretty easy and simple to navigate.

Cons

The program can't have 2 windows open at the same time.

Pros

It is straightforward and easy to understand

Cons

Can’t think of any right now. I believe the team at RXNT does its best.

Pros

RXNT works seamlessly with my EHR to find and prescribe medications, and to find the pharmacies my patients want to go to.

Cons

Sometimes pharmacies are not listed. But not often.

Pros

They make it seem like its low cost but they then add on fee after fee. I actually liked nothing. Even the interface is sloppy

Cons

Telehealth is external to RXNT, Customer support is terrible. They seem to know nothing about their own program. Had to figure out all on my own.

Pros

Customization of the template. The copy of the desired template was submitted and it was implemented by RXNT team

Cons

Frequent outages, can not insert physical exam once the template is chosen, can not make “cpt cluster”. Can not loft template. The EMG TURNS OFF EVERY DAY AT 12.21 am and it has to be restarted. It does not save info instantaneously and on multiple occasions you need to retype what was typed before because it did not save info

Pros

Relatively inexpensive for EMR, however you don't get fully functional product

Cons

Horrible customer service, billing module does not submit claims correctly, patient data gets changed by the system.

Pros

Pricing is misleading. It is not really a monthly payment as they advertise. However, if you can prepare for termination 2-3 months before renewal of YEARLY contract, the system is very easy to use

Cons

Pricing is misleading. When we tried to terminate our contract with 3.5 months in advance, we were told we had to finish paying for the entire year until it was time to renew contract

Alternatives Considered

Reasons for Switching to RXNT

Pros

There is actually nothing that our practice went through with RXNT that was a positive

Cons

Patient migration, encounter formation, sending prescriptions, customer service

Pros

I like the ease of use, and ease of training new employees to use.

Cons

Sometimes the systems is a little slow which causes delays in patient management.

Pros

ease of use and tech support when needed. Able to talk to a live person to problem solve

Cons

unable to note or delete deceased patients or those that have moved away

Alternatives Considered

Reasons for Choosing RXNT

Reasons for Switching to RXNT

Pros

From a clinician perspective, it's quite user friendly -- intuitive, logical data location, functional drop downs, easy to add patients, and archive favorite pharmacies, to name a few benefits.

Cons

The onboarding was a bit more onerous than it probably needs to be, but then again, because I have a history with the program, it may have simply been less relevant to me.

Pros

I liked the ease of access to client records

Cons

Logging in is somewhat of a chore and no explanation of menu categories…some seem redundant and others seem titled to reflect more of medical field than appropriate for alternative field users.

Pros

Ease of use and layout make it very clear on what you need to fill in and complete.

Cons

The cost of the program is quite high, especially for a new business owner.

Pros

Medication entry and tracking is very simple. Re-ordering medication is made simple. I appreciate the fact that other pharmacies are easily accessible as an option for narcotics.

Cons

I really like everything about RXNT. I do not have any complaints, concerns, or questions at this time. I believe it is an awesome program.

Pros

Easy to access and very functional. Organized and fast to prescribe and to refill scripts

Cons

No complaints at all works well with good support

Pros

Ease of use and low cost. All in one system.

Cons

It does not include a couple of features that are needed in the pediatric setting. You have to have separate tabs open for each part of the system, schedule, ehr, billing.

Alternatives Considered

Reasons for Switching to RXNT

Pros

Price. No other thing to mention because time is money and direct patient care. Rxnt performance takes away such valuable times. Then, not even price is good.

Cons

Slow, frequent changes in the system that are followed by poor performance, system drops or freezes often, lag time from page to page, worsened year by year, do not solve problems, results in longer administrative times in detriment of productive work. Adds to the complex system used by health insurances to obstruct access to the services they offer, delay payments, etc. Health care time is spent in two areas: patient care and administrative documentation. The more administrative time on each patient, the less productive time, the lowest the number. The goal of technology is to gain in efficiency, to at least produce more in les time. RXNT is the opposite, really I would not be surprised if it is owned by one of the health insurance corporation.

Pros

Absolutely nothing this is been a complete nightmare! Don’t do it!

Cons

If I could give customer support a zero I would. You are basically on your own to try to navigate this horrendous system. I cannot wait to switch. Please save yourself the time and spend the extra money on a different system. Wish I would’ve went with epic.

Pros

I like that we do not have to completely fill out the demographics for a patient. I like that the medications saved are able to be viewed by all our network

Cons

I would like to have the pharmacy search easier for small pharmacies and I would like to have the pharmacy list be saved for the whole network like the medications saved. I think you need more training. The video's are more of a basic understanding and the rest I had to figure out on my own. It would be nice if you had a rep visit the facility and offer a training session to the trainer.

Alternatives Considered

Reasons for Switching to RXNT

Pros

The ability to see when a prescription was sent and delivered successfully.

Cons

The only Con would be when it goes down it stayed down for a few hours.

Pros

The features that are most impactful are the east to use patient templates and the easy prescribing with a hard or soft token

Cons

I don’t feel RXNT is missing any features that I needed.

Alternatives Considered

Reasons for Choosing RXNT

Switched From

Reasons for Switching to RXNT

Pros

It is very easy to use and allows you to schedule refill orders. Very user friendly highly recommend this platform.

Cons

the code does not always work for log in access.

Pros

Easy to use. Accurate and up to date info. Scheduling is easy. Documentation has a perfect flow.

Cons

Sometimes apriss doesn’t work and even though it says é-script sent successfully it doesn’t show if the pharmacy actually received or approved the script.

Pros

The most recent updates have created a smoother process for the prescriber.

Cons

Hard to update patient information as needed.

Pros

Scheduler, EHR, how easy it is to navigate, very friendly user

Cons

I didn't have anything that I did not like about RXNT

Pros

The ease of use on the computer and on a mobile device. Makes it easy to order meds while out in the field.

Cons

When medications did not transfer from consolo to rxnt and I would have to manually enter the medications into rxnt.

Pros

Easy to use and find medication I need to order

Cons

Lose prescription if I have to click off to add diagnosis then need to reenter whole prescription again

Pros

rxnt was a very good website for making appointments and creating new patients, however it had many errors when it came to sending the forms to new patients, and it was very difficult to continue giving papers to everyone

Cons

I don't like that it is not easy to use, the first days with this application it is very difficult to adapt, it is very confusing.