---
description: Review of CommunityWFM Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: CommunityWFM | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Workforce Management Software](/directory/374/workforce-management-software/software) > [CommunityWFM](/software/265256/community)

# CommunityWFM

Canonical: https://www.softwareadvice.co.nz/software/265256/community

> CommunityWFM provides a unique and simplified approach to forecasting and scheduling contact center agents. This solution is suitable for organizations across federal and state government agencies, healthcare, insurance providers, financial services, retail, and technology. CommunityWFM offers two product versions, Enterprise and Essentials.

FUNCTIONALITY:
- Emphasizes Automation
- Facilitates Collaboration
- Prioritizes Ease of Use

KEY SOFTWARE FEATURES 
- Forecasting
- Scheduling
- Adherence Monitoring
- Intraday Management
- Automated Schedule Attendance and Adjustments
- Agent Portal
- Workforce Management Reporting
- Data Targets
- Schedule Bidding
- Integrations to ACD, HR, and other systems
- Mobile Workforce Management App
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Workforce Management Software Group

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Pricing information is provided by Workforce Management Software Group.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Activity Dashboard
- Activity Tracking
- Approval Process Control
- Attendance Management
- Attendance Tracking
- Automated Scheduling
- Budgeting/Forecasting
- Calendar Management
- Clock In/Out
- Compliance Management
- Compliance Tracking
- Customisable Reports
- Data Import/Export
- Document Storage
- Drag & Drop
- Employee Database
- Employee Management
- Employee Onboarding
- Employee Scheduling

## Integrations (10 total)

- 8x8 Contact Center
- Asterisk
- Avaya UCaaS
- Enghouse SmartDial
- Five9
- LiveVox
- NX
- Sharpen
- Sinch MessageMedia
- Twilio

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Workforce Management Software](https://www.softwareadvice.co.nz/directory/374/workforce-management-software/software)

## Alternatives

1. [Clockify](https://www.softwareadvice.co.nz/software/355240/clockify) — 4.8/5 (9235 reviews)
2. [Flex Plus](https://www.softwareadvice.co.nz/software/522422/Flex-Plus) — 4.8/5 (45 reviews)
3. [Paylocity](https://www.softwareadvice.co.nz/software/4537/web-pay) — 4.3/5 (1822 reviews)
4. [Connecteam](https://www.softwareadvice.co.nz/software/109560/connecteam) — 4.6/5 (5060 reviews)
5. [Jibble](https://www.softwareadvice.co.nz/software/102182/jibble) — 4.8/5 (1646 reviews)

## Reviews

### "Great interactive tool that provides value for administration and front line agents" — 5.0/5

> **Carla** | *12 August 2021* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: The ease of which it all works.  I am continuing to utilize more and more features.   As an administrator I love the Automated Schedule Attendance Monitor that I use daily - let alone all the other easy to use features.  My agents LOVE the mobile app\!  They can check schedules, put PTO requests in or pick up overtime from anywhere\!
> 
> **Cons**: The challenge my agents have had is in cancelling approved time off - they have to contact my team directly to have it removed.  I believe Community has heard our suggestion and has that in an upcoming upgrade.
> 
> CommunityWFM has become a very important part of our Contact Center.  It has helped us improve our service metrics, reduce salaries paid with better schedule placement.  As an organization we are looking at ways we can continue to grow with the product and use in other areas of the business.

-----

### "Awesome product" — 5.0/5

> **James** | *10 August 2021* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of use and great technical group to work with
> 
> **Cons**: Was some items missing but we ask for additions and they seem to get installed in newer releases
> 
> An amazing product that is easy to use and much cheaper that the competitors with quality support staff.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/265256/community)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/265256-Community-Workforce-Management-Software/> |
| en-AU | <https://www.softwareadvice.com.au/software/265256/community> |
| en-GB | <https://www.softwareadvice.co.uk/software/265256/community> |
| en-IE | <https://www.softwareadvice.ie/software/265256/community> |
| en-NZ | <https://www.softwareadvice.co.nz/software/265256/community> |

-----

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