--- description: Review of Shepherd Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Shepherd | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Veterinary Software](/directory/4327/veterinary/software) > [Shepherd](/software/263143/shepherd) # Shepherd Canonical: https://www.softwareadvice.co.nz/software/263143/shepherd Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.nz/software/263143/shepherd?page=2) > Good software shouldn’t slow you down. It should feel like part of the team. Shepherd is second-nature, workflow-first practice information management software that runs in the background, keeping everything in sync while you move through the day. Built and overseen by veterinary professionals, it reflects how clinics actually operate. Features are guided by a Director of Veterinary Medicine — something no other PIMS has. As your team documents care, Shepherd connects the rest automatically, so there are fewer clicks, missed charges, and things to double-check. It’s intuitive enough to learn quickly, powerful enough to scale, and with vet experience at every level, it’s designed around how real practices operate (not how software thinks they should). When you need help, you’ll talk to a clinically trained support team that understands your day and responds fast. This is software that fits into your workflow. Not the other way around. > > Verdict: Rated **4.7/5** by 87 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 87 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Shepherd Software - **Location**: Prescott, US - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$299.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Shepherd includes unlimited users, expert training, vet-experienced support, unlimited workstations, no onboarding fees, Shepherd Pay, and more. Base price: $299/month, includes one DVM \& integrated Payment Processor - Shepherd Pay + $99 each for DVMs two \& three - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United Kingdom, United States ## Features - API - Accounting - Activity Dashboard - Alerts/Notifications - Appointment Scheduling - Billing & Invoicing - Calendar Management - Charting - Client Management - Communication Management - Confirmations/Reminders - Customer Database - Data Import/Export - Document Management - Document Storage - EMR/EHR - Electronic Payments - Electronic Signature - Email Reminders - Historical Reporting ## Integrations (10 total) - AllyDVM - FetchIt - Greenline - Inventory Ally - PCM Integrations - Sunbit - Talkatoo - VetTalk - WaitWell - Weave ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Veterinary Software](https://www.softwareadvice.co.nz/directory/4327/veterinary/software) ## Alternatives 1. [DaySmart Vet](https://www.softwareadvice.co.nz/software/356421/DaySmart-Vet) — 4.6/5 (284 reviews) 2. [Instinct Science](https://www.softwareadvice.co.nz/software/319655/instinct-emr) — 4.9/5 (238 reviews) 3. [Covetrus Pulse](https://www.softwareadvice.co.nz/software/31981/evetpractice) — 4.0/5 (542 reviews) 4. [ezyVet](https://www.softwareadvice.co.nz/software/133723/ezyvet) — 4.6/5 (278 reviews) 5. [Covetrus vRxPro](https://www.softwareadvice.co.nz/software/235609/prescription-management-software) — 4.3/5 (196 reviews) ## Reviews ### "\#1 Best Veterinary Software and PIMS Out There" — 4.0/5 > **Jessica** | *19 March 2026* | Veterinary | Recommendation rating: 10.0/10 > > **Pros**: Easy to use, great PIMS, user-friendly, inventory tracking is amazing, the best veterinary software as it's made for vets by vets > > **Cons**: The updates have gotten better, but there are still issues with the entire system going down within 24 hours after updates have been done, which messes with our daily flow, schedule, charges, and general communication. I will say, they are actively working to resolve this > > Overall, I would still recommend Shepherd to hospitals that are looking to find the best veterinary PIMS, it's by far the best software I've ever used in the 13 years I've been doing this. ----- ### "We love shepherd\!" — 4.0/5 > **Ashley** | *23 July 2025* | Veterinary | Recommendation rating: 10.0/10 > > **Pros**: I really appreciate how frequently Shepherd updates its software. The regular updates keep the platform fresh, introduce helpful new features, and show that they’re responsive to feedback from clinics. It makes it feel like the software is growing with us, constantly improving and adapting to meet our needs in a fast-paced veterinary environment. > > **Cons**: While I appreciate the frequent updates, there are times when those updates cause unexpected crashes or system slowdowns. This can be frustrating and disruptive to our workflow, especially during busy times. It’s a real challenge when it impacts patient care or delays service, so more stability during rollouts would make a big difference. > > Overall, I really like using Shepherd. It’s intuitive and easy to navigate, which makes training new staff and managing daily tasks more efficient. The layout is clean, and the workflows make sense, which helps keep things running smoothly. While occasional update issues can be frustrating, the overall user experience is positive, and I appreciate how the platform continues to evolve. ----- ### "Good Cloud Base Software for the money" — 4.0/5 > **GINA** | *25 July 2025* | Veterinary | Recommendation rating: 6.0/10 > > **Pros**: Shepherd is a good value for the money spent with 7 DVM's and not having to pay for the extra staff usage. The CCS team really likes the ease of scheduling appointments for our clients. > > **Cons**: Lately they seem to issues when they do software updates with the software have glitches. The team is quick to help correct the issues, but this can be frustrating for the team. > > It has been a good experience and a huge learning curve changing to a new software. I do like that it talks with our Cubex and Idexx equipment. ----- ### "Easy and practical" — 5.0/5 > **Caroline** | *24 July 2025* | Veterinary | Recommendation rating: 10.0/10 > > **Pros**: Ease of use. Everything you need can be accessed from the patient record. No need to go back and forth from the client interface to the patient. No need to go back and forth from a home page to the client/patient page. As veterinarians, we start and stop with the patient. It is as if it is an old-fashioned paper record, which has everything one needs about the patient, all bound up in one folder. But instead of being a physical record, it is found within an easy-to-navigate electronic medical record system. > > **Cons**: It used to be the reports, however, the available reports have been expanded greatly. Now I have all the reports I need. > > Unlike many electronic medical record systems, Shepherd is intuitive, easy to learn, and easy to teach. ----- ### "Great product" — 5.0/5 > **Jonah** | *23 July 2025* | Veterinary | Recommendation rating: 10.0/10 > > **Pros**: Ease of use, especially record keeping. The integration with IDEXX is also nice. Generally the simplicity is the highlight. Minimal tabs or clicking like you get with Cornerstone or EZ vet and it reports are more robust than you get with Instinct which in my mind is the only runner up software out there. > > **Cons**: The treatment sheets could use a little work for hospitalized patients. Otherwise I do not have many complaints. No software is perfect but this one is solid. > > Very pleased with the software. I've used several other PIMS over the years and this is certainly the best. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.nz/software/263143/shepherd?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/263143/shepherd) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data