--- description: Review of SingleComm Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SingleComm | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [SingleComm](/software/262240/singlecomm) # SingleComm Canonical: https://www.softwareadvice.co.nz/software/262240/singlecomm Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/262240/singlecomm?page=2) > SingleComm is the all-in-one contact center solution that offers best-in-class solutions designed to optimize the agent-customer experience from a single unified desktop. Reduce agent training time 50% with drag-and-drop workflows that let you create dynamic, customizable flows with no coding or IT services. Reduce AHT by 22% with the highly scalable omnichannel ACD solution created by a pioneer in WebRTC. Supercharge analytics with holistic, real-time reporting with built-in testing tools, omnichannel routing metrics and agent-customer interaction data. Put SingleComm’s powerful solutions to work to empower agents, delight customers and grow your business. Use them all, or choose the options that are right for you. It’s your call. SingleComm offers efficient, intuitive tools that are 100% cloud-based to manage and supervise WFH and in-center agents anywhere in the world. Because SingleComm has an open architecture, you can easily integrate with existing platforms, partners such as Amazon Connect, Mitel MiVoice, Genesys, Seranova and Cisco, and third-party CRM apps, merchant account services and more. SingleComm’s 100% security compliance allows you to capture sensitive financial and medical information with PCI-certified, SOC 2-certified and HIPAA-compliant tools. See why the only contact center solution designed and run by contact center professionals is the one that delivers. Schedule a demo now. Plans start at just $49 per user, per month. Custom enterprise rates are also available. Devices: Desktop Business size: 20 + employees Markets: United States, Canada, Mexico, Central America, Colombia, Brazil, Argentina, Ecuador, Peru, Guyana, United Kingdom, India, Philippines, Taiwan, New Zealand, Australia Supported languages: English Features ACD: PCI/SOC2 certified HIPAA compliant Rank, Skills, and % Allocation routing DTMF and spoken language IVRs Number provisioning Multi-party conference with warm/cold transfer Call queuing, and queued callbacks Call monitoring and recording Session history DNC scrubbing Agent training tools Workflow: Drag and drop communication flows Highly customizable Rich library of integrations Guided interactions Interactive scripts and real-time updates Session data transfer FAQs and agent resources Unified agent desktop experience No programming or coding needed Built-in A/B testing tools Analytics: Customized metrics Customized reporting Standard reporting Real-time analytics Drag and drop report building Cross-channel visibility Multi-center dashboards Reporting APIs for easy access Scheduled exports Permissions-based access Report embeds Integrations: AWS Partner Network Genesys Mitel Everyware Zapier Salesforce Zendesk > > Verdict: Rated **4.1/5** by 7 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 7 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: SingleComm ## Commercial Context - **Starting Price**: US$49.00 - **Pricing model**: Per User - **Pricing Details**: SingleComm offers custom pricing packages as low as $49 per user, per month with annual agreement. Setup fees may apply. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: English, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 227 more ## Features - API - Activity Tracking - Alerts/Escalation - Auto-Dialer - Automatic Call Distribution - Blended Call Centre - CRM - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Callback Scheduling - Caller ID - Chat/Messaging - Computer Telephony Integration ## Integrations (6 total) - AWS CloudFormation - Everyware - Genesys - Salesforce Platform - Zapier - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.co.nz/software/120988/ringover) — 4.7/5 (858 reviews) 2. [Convoso](https://www.softwareadvice.co.nz/software/2799/safesoft-contact) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.softwareadvice.co.nz/software/20027/chasedata) — 4.8/5 (314 reviews) 4. [Readymode](https://www.softwareadvice.co.nz/software/171343/readymode) — 4.6/5 (136 reviews) 5. [Nextiva](https://www.softwareadvice.co.nz/software/2683/nextiva-business-voip) — 4.6/5 (914 reviews) ## Reviews ### "Great Helper for Making an Impactful Campaign." — 5.0/5 > **Arif** | *3 April 2022* | Building Materials | Recommendation rating: 9.0/10 > > **Pros**: SingleComm is a wonderful platform for contact management and running a productive campaign in an easy way. It's a package solution for contact centers or the purpose of mass people to reach out. I wanna recommend this app to needy users, who have trouble with this particular matter. > > **Cons**: As a contact management platform, they have been doing their best. In my experience of using this tool, I didn't find anything wrong. Best wishes to the engineering team. > > I got a wonderful experience with SingleComm. Thanks for their great services. ----- ### "You Dont Know what your Missing till you see it in action" — 5.0/5 > **Brandon** | *17 February 2022* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Nimble, easily deployable, and ease of integration. > > **Cons**: Catching me on a good day, I cannot find a "con" today. > > SingleComm has become the backbone of our operations. The world-class support team, the nimble deployments, scripting, and workflow have brought us savings on agent training and allowed us to refine the education process, changed the dynamics of our sales deployments, and brought a new level of success to our customer support teams providing all the needs in one place. ----- ### "Don't Waste Your Time - Unless You Want Your Life To Revolve Around This Software" — 1.0/5 > **Dave** | *25 January 2023* | Telecommunications | Recommendation rating: 0.0/10 > > **Pros**: \[sensitive content hidden\] was pleasant to work with, and the dispatching function of the software was really nice. > > **Cons**: The fact that the software typically doesn't work. Calls will drop randomly, and agent's systems will freeze up. If you open to many tickets, they will restrict your access to the help desk. Their employees (\[sensitive content hidden\] the engineer) would rather call you names then fix issues. > > It turned hostile after our experience with \[sensitive content hidden\] . The issues kept getting worse. The software doesn't work, and your calls will constantly drop. Singlecomm also constantly changes its best practices, so you have to learn other ways to set up scripts. If you are a TAS company, I strongly recommend you look at Amtelco and nCall. We have used both and they both perform great. One is a little more dated then the other, but neither will hang up on your callers, or make you deal with a dozen IT issues daily. ----- ### "Need more visibility - better management tools" — 4.0/5 > **Sharity** | *11 February 2022* | Telecommunications | Recommendation rating: 5.0/10 > > **Pros**: Easy training, simple ACD and script experience for the agents > > **Cons**: That analytics is separate and not controlled by SC, would like more agent management tools like to measure agent utilization and performance > > Love the people at SC and with collaboration we can improve the tools. ----- ### "Review" — 5.0/5 > **Christopher** | *14 February 2022* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: We utilize the scripting application all day, every day, within our call center. The areas where we see the most value are: • Interoperability – We can create and trigger integrations into back end technology and display dynamic data to an agent. This prevents an agent from having to utilize multiple applications to service a call. • Clean look and feel of the UI – The dynamic scripting logic applied to guided interactions is very robust ensuring the agents are not getting overwhelmed with inputs and or scripting while interacting with a customer. This provides a better experience to the agent so they can service a customer more efficiently and accurately. • Intuitiveness of the scripting tool – Our legacy systems took almost 1.5 weeks to train and onboard a new agent to the platform. With the scripting tool it’s a matter of a day. This gives us a faster ROI on onboarding and more time for the agent to work on soft skills to provide a better experience. > > **Cons**: The scripting tool can be a challenge to understand at first. There are design items that are not as intuitive for new script designers. > > Relationship with SingleComm has been one of the highlights of the vendor. They have invested considerable resources in migrating our customer data and workflows into their platform. Customer support is fast and responsive should we have an issue. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/262240/singlecomm?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/262240/singlecomm) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data