---
description: Review of Mobile Service Cloud Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Mobile Service Cloud | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/4574/customer-experience/software) > [Mobile Service Cloud](/software/260391/mobile-service-cloud)

# Mobile Service Cloud

Canonical: https://www.softwareadvice.co.nz/software/260391/mobile-service-cloud

> Deliver frictionless customer service experiences with Mobile Service Cloud. An easy-to-use solution that helps customer service teams to work together via one Agent Inbox. In this inbox, you receive messages from all channels. Engage with your customer through conversations and provide excellent customer service to attain higher customer satisfaction. Use data insights and customer profiles to enrich your conversations and personalize the customer journey to engage with your customers. It is easy to implement with your own CRM, CPD or other important data sources that you use. 

For your customers, Mobile Service Clouds makes it easy to get in touch with you. Frictionless, fast, personal service - via any channel. 

Provide 24/7 service everywhere and answer questions fast without losing quality or personal touch. It is also possible to hand over the chatbot conversation to a human agent on live chat. With the Scripted Chatbot integrated into Mobile Service Cloud you will create a personal experience that is efficient for you and valuable for your customer. The drag-and-drop interface is user-friendly, which means you do not need any coding skills to start building your chatbot.

Mobile Service Cloud helps your customer service team to get the most out of customer contact with personalized customer journeys. Your customer data will be directly next to your conversation. These insights help you deliver the right answers, and frictionless customer service.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: CM.com
- **Location**: Los Angeles, Netherlands
- **Founded**: 1998

## Commercial Context

- **Starting Price**: €35.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Three pricing plans are available: Basic, Advanced, and Pro. 
Basic plan includes:
- Agent Inbox
- Predefined responses
- Basic statistics and reporting
- Scripted chatbot
- Support via email
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Brazilian Portuguese, Danish, Dutch, English, Finnish, French, German, Italian, Russian, Spanish, Turkish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Automated Responses
- Automated Routing
- Autoresponders
- Batch Communications
- CRM
- Call Centre Management
- Call Reporting
- Call Routing
- Caller ID
- Campaign Management
- Canned Responses
- Chat/Messaging

## Integrations (10 total)

- BlueConic
- CM.com Communications Platform
- CM.com Payments Platform
- Mobile Marketing Cloud
- Salesforce Starter
- Segment
- Shopify
- Shopware
- Spotler Activate
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Experience Software](https://www.softwareadvice.co.nz/directory/4574/customer-experience/software)

## Related Categories

- [Customer Experience Software](https://www.softwareadvice.co.nz/directory/4574/customer-experience/software)
- [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software)
- [Customer Service Software](https://www.softwareadvice.co.nz/directory/255/customer-service/software)
- [Customer Communications Management Software](https://www.softwareadvice.co.nz/directory/4742/customer-communications-mngt/software)
- [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software)

## Alternatives

1. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1753 reviews)
2. [Kustomer](https://www.softwareadvice.co.nz/software/169723/kustomer) — 4.6/5 (79 reviews)
3. [Gladly](https://www.softwareadvice.co.nz/software/168565/gladly) — 4.8/5 (139 reviews)
4. [inconnect](https://www.softwareadvice.co.nz/software/171892/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews)
5. [Sagicc](https://www.softwareadvice.co.nz/software/352539/sagicc) — 4.4/5 (19 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/260391/mobile-service-cloud)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/software/260391/mobile-service-cloud> |
| en | <https://www.softwareadvice.com/live-chat/mobile-service-cloud-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/260391/mobile-service-cloud> |
| en-GB | <https://www.softwareadvice.co.uk/software/260391/mobile-service-cloud> |
| en-IE | <https://www.softwareadvice.ie/software/260391/mobile-service-cloud> |
| en-NZ | <https://www.softwareadvice.co.nz/software/260391/mobile-service-cloud> |
| fr | <https://www.softwareadvice.fr/software/260391/mobile-service-cloud> |

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