--- description: Review of smartQED Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: smartQED | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Incident Management Software](/directory/4577/incident-management/software) > [smartQED](/software/259162/smartqed) # smartQED Canonical: https://www.softwareadvice.co.nz/software/259162/smartqed > SmartQED is a visual workspace designed to help engineers collaborate more effectively. It’s packed with features that make it easy to diagnose problems faster and more efficiently, all while integrating with the tools businesses already use. By pairing human and machine intelligence, SmartQED enables teams to quickly identify issues and fix them before they impact operations or customers. > > Verdict: Rated **5.0/5** by 4 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 4 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: smartQED ## Commercial Context - **Starting Price**: US$10.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: We have a 30-day free trial for Teams, Team Plus, Business, and Business Plus accounts. Please see https://www.smartqed.ai/pricing for pricing details. Our app is also available on the Azure, Slack and Atlassian/Jira Marketplaces and supports integrated billing for Azure users. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - @mentions - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Assignment Management - Audit Trail - Brainstorming - Chat/Messaging - Collaboration Tools - Commenting/Notes - Communication Management - Communications Management - Customisable Reports - Customisable Templates - Data Visualisation - Email Alerts - File Sharing - IT Incident Management - Incident Reporting ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base ## Category - [Incident Management Software](https://www.softwareadvice.co.nz/directory/4577/incident-management/software) ## Related Categories - [Incident Management Software](https://www.softwareadvice.co.nz/directory/4577/incident-management/software) - [Collaboration Software](https://www.softwareadvice.co.nz/directory/4138/collaboration/software) ## Alternatives 1. 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[Microsoft 365](https://www.softwareadvice.co.nz/software/397757/office-365) — 4.6/5 (14077 reviews) ## Reviews ### "SmartQED provides a clear visualization of Incidents" — 5.0/5 > **Ravi Prakash** | *11 August 2022* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: SmartQED provides a clear visualization of your Incidents that allows management to understand and fix processes in realtime. - Very good login and onboarding process. - The process flow was really good as the associations are tracked well. - Autogenerating sample problems is a good features to have a template from which we can start building. - Audit Data and History gives a very good feature for the Incident Managers to track changes clearly > > **Cons**: Did not come to a point where there was any problem was not solved, will review if there is any. ----- ### "Knowledge Visualization and Effective Incident Management" — 5.0/5 > **Phaniendra** | *29 August 2022* | Management Consulting | Recommendation rating: 9.0/10 > > **Pros**: - Visualization - Ease of Use - Customization features - Layout of menus etc > > **Cons**: - Some areas can be automized as a continuous improvement > > There is an urgent need of such a VISUAL tool in the area of Problem solving, Knowledge analysis and Incident management. This innovative tool servers a greater purpose. ----- ### "Overall Review over QED -NS" — 5.0/5 > **Natarajan** | *28 July 2022* | Packaging & Containers | Recommendation rating: 9.0/10 > > **Pros**: Presentation and efforts are costant and making the smile on the customers > > **Cons**: Time taken to understand the technicalities which would ideally can be little simplifies way. > > This should really help in reducing the time of manual intervention though it's augmented intelligence, as this is based on historical key stroke search by human earlier as per the logical flow created ----- ### "Great tools with AI" — 5.0/5 > **Rajjyoti** | *1 July 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The fish bone model ,it grabs the input and and put it in model .Helps in identifying the root cause. > > **Cons**: Not sure . Have to check extensively to use ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/259162/smartqed) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data