About talech











talech pricing
talech has a free version. talech paid version starts at US$29.00.
Alternatives to talech
talech Reviews
Feature rating
All talech Reviews

- Industry: Design
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Amazing in it's price range
Pros
I just love how much this has to offer in such a low price. Definitely better than it's competitors.
Cons
Some minor bugs needs to be fixed. Overall everything is fine
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Works for simple to complex operations
We have used them with two separate businesses. One was a quick service, and the current one is a full service, fine dining environment. The register works with both of these. I was surprised at how easily we were able to expand and control our in-house systems. They have become so feature-rich over the years. Staff train quickly on it. Price point is competitive. Customer service is very good.
Pros
Discounting weekly specials - set once and done
Tagging for specific printers, discounts
Loyalty program
Reporting
Time Clck and time sheets
Online ordering
Table management
Cons
ICMP readers are sometimes an issue
Wish there was an integrated reservation system
Reasons for Choosing talech
Pricing, upgradeable, customer support, flexibility.Reasons for Switching to talech
It came down to pricing and flexibility. Liked that we could run it off our iPads.- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Don’t do it
Unfortunately I was forced into using this system. From the moment I unboxed it, we’ve had nothing but problems.
The initial set up was supposed to be plug & play. Not so. Our onboarding specialist failed to tell me we needed a minimum WiFi speed for the system to even work. No one could figure out why the system couldn’t communicate. After talking to 10 different reps we were finally able to get someone that asked about our internet speed. I ended up having to triple our speed just to be able to use the product.
Reporting constantly glitches. I have to have our servers go through their cash vs credit cards tips nightly to make sure their end of night deposit is accurate. We’ve had it off by hundreds of dollars, which either costs the restaurant money or the server money depending on which way the deposit is off.
For more than 6 months, during the busiest gift card time of the year, you could not sell more than one gift card per transaction. Talech didn’t seem to care about this issue but it cost my business thousands of dollars in lost revenue because of the glitch.
Printers are constantly dropping offline, so you have to go reset them & enter them back in the back office on talech.
Talech just updated their online reporting to a new experience. Problem is, the sales data doesn’t match the “classic” sales data. How can you have two different total sales figures just by switching between “classic” and “new”?
Bottom line, if you’re thinking of switching to this as a restaurant POS, take my advice and DON’T DO IT. You will have more headaches than it’s worth, your financial data will be off, and half the time you won’t be able to sell a product because of some weird glitch in their system that they’re in no hurry to fix.
Pros
Nothing. There is not one single thing that is good about this system
Cons
Everything. Reporting is off, system constantly glitches.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Ease of use
The new house account stuff seems to be a benefit for someone like me. I let folks run a tab. The software has gone down on me a few times during a shift and Talech just asks you to be patient. The lack of knowledge from the help desk is frustrating.
Pros
Easy to navigate, fairly straight forward.
Cons
If there is an issue, it all goes down and customer service is not helpful usually. I have had to call other IT people in to get us up and running because help desk usually can't or they take an hour for a one button fix to a problem.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
owner bar
tech was never helpfull call 3 times and its always never there fault
Pros
nothing would not even give the another chance
Cons
the system crashed to many times. not one day goes by where it works
Alternatives Considered
Toast POSReasons for Switching to talech
My banker is with us bank and asked me to try it big mistake- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Marty's Restaurant & Retail Operational Review of Talech POS System
We have only solved the items under Pros. although talech systems also begins to make it easier for us to do at least retail inventory easier to determine.
However, dealing with a customer service staff who are really only there to get us off the phone as quickly as possible while attempting to fix a specific problem is frustrating. More often than not, they are not given the time to sufficiently understand the problem or issue or don't really care, and more often than not, we get instructions to go to online help, with not even what specific topic we're supposed to look under. Time and time again, when I've asked for help to create reports I want, there is not only a misconnect in understanding (my tech language is not very good) but most of the responses I have gotten in the past year is that work on the reporting features are not a priority and therefore will not be addressed in any determinable near future.
We got Talech to grow our business. While it has helped it has also been a disappointment as it is not as user friendly as we thought. And the ability of customer service to understand and help us resolve the issues we have, while lately much better on very specific items, has on more complex issues on a admin level been very disappointing. Talech customer service is good about adding techy and trendy additional features but not so good at organizing the information to manage the actual administrative business needs of business owners & managers.
Pros
1. Makes it easy for customers to check out faster
2. Makes it easy for servers to send menu tickets to the kitchen
Cons
1. Reporting features. The totals in each categories (retail, or restaurant) are never totaled. Bank settlement totals for different forms of payments, etc., are the only totals there are except Dine In, and To Go, tips, and gratuity.
We got the POS system so we could get reports on costs, profitability, in each category both in beverages (wine, draft beers and food (per menu items- quantities of items sold within each category also) and current inventory in each category, per selected periods of time. I find that we have to basically create our own templates in Excel, download the period of time we are reviewing, and copying the categories & items to our exel templates which then subtotals the categories we want to see to determine how we are doing in each category or with any particular item within the categories.
Alternatives Considered
Revel SystemsReasons for Switching to talech
Partly due to the promotional incentive of reducing our CC processing fees for a year, because it was being offered by the bank we were already working with, and we really had no prior products to compare with it.- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Complete Junk
Absolutely no support. We have never had not one of the issues we have called about resolved. And they never call back even though every person says they will.
Pros
It used to run on an iPad I could take anywhere in the shop
Cons
The hours and hours trying to get issues resolved with customer support that knowledge of the product.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Software issues after Upgrade "Low Priority"
Frustrating Frustrating... over the years, they are slow to fix any software issues.
Pros
Easy to use for entering orders and update product screens
Cons
After 9 years of being a customer the latest software issue is causing major issues with our restaurant.. custom order request line items appear on every line item from previous ticket.. after waiting 3 weeks for a fix, Customer Service told us it was a "Low Priority" for them and have no timeline when it will be fixed. This slows the order process and creates so many issues for the kitchen, customers,and servers.
Also forced us to switch and use their inhouse credit card processing and gift card services in 2022
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Slow service, didn’t take care and helped out customer very well!
We don’t normally write a bad review but we got really bad experience with Elavon as well as Talech!
We took over the restaurant for 3 months and started to use Elavon service, everything went well at the beginning. Till last 3 weeks, I have received a call from Elavon and said there was two accounts opened under my name and they offered to close one of the account for me to avoid additional charge. Few days after that, without any care from their employees, all of the accounts under my name were locked while the business is still operating and caused us into troubles.
I have reached out to Customer Care and requested to get our accounts re-opened, then we got the issues with the gift cards payment. I ended up to contact customer service again and received a case number. In order to get the issues resolved faster, I even have reached out to Manager and asked for help, he did help by sending us over a new terminal just for the gift card purposes. After a few days, the new terminal was sent over, it still didn’t work. I reached out to Manager and customer service again. Elavon & Talech kept blaming each other and the gift card issues still here.
It’s been almost 3 weeks waiting in hopeless, we got lots of customers upset and this also hurts our business a lot. I couldn’t believe a big company like Elavon will handle customers issues without care & without professionalism like this.
Still believe there are many other organizations out there will offer better service than Elavon & Talech!
Pros
Reasonable pricing, customer service is okay
Cons
Slow service and taking too much time to handle customers issues
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
POS that works but could be better
Sales are processed more quickly and customers are happier.
Pros
My customers are happier. They get a receipt that works well with the rebate program from my supplier. We can review their previous purchases and determine if they already bought something they need. This will also be useful when they come in for their early buy sale purchases. It is nice to be able to email receipts.I can quickly review sales and inventory for what needs to be ordered.
Cons
It was shipped to me but not linked to my account so nothing worked for about 2 weeks. Hours spent on the phone with on the onboarding specialist assigned to me. They say it is 24 hr support but not for start up/onboarding. They work M-F 9-5. It is best to stick with the onboarding specialist assigned as they are most familiar with you but mine was in the Central Time zone so nothing was ever addressed until 10:30 AM EST (1.5) hours after opening I had great difficulty getting the inventory load but onboarding was very helpful. The fact the sales reports don’t capture debit cards properly is really frustrating as I had hoped it would save time and make tracking easier.The scanner never worked and has been returned because they finally admitted/determined it was a programming issue that was not going to get resolved any time soon. Inventory does not always track properly - not sure how that happens. Sometimes you get a call back for help, not always the 24/7.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Owner of The 1000 Islands Cruet
Overall I think the software works great. I have one thing that would make it even better. It has to do with your discount part. You can't discount different items separately without going into each item being sold.
Example: I sell 3 size bottles of oil and vinegars. I run a special buy five and get one free on the smaller size is 60 ml. If that's all they buy it works great. The problem is running another discounts at the same time for other size bottles. (200 ml & 375 ml)
If I am running the above special (1 free bottle would be $6.95 discount) and I also am discounting all larger size oils and vinegars say 10%. The software will do the $6.95 plus the 10% all items. So the discount on the 60 ml bottle works out to be $6.95 + 10% not just the $6.95. Being able to do separate discounts for variations of each item would make it a lot better instead of having to go into each item and discount them individually when trying to keep different discounts separate. I know being a small business with a suggestion that this might not be practical cost wise. But making the modifications would also make it more attractive to any business. I would like to hear back from you if possible. I have spoken with numerous small business owners about your software and why it works so well. Keep up the great job! oh I love being able to run the reports anytime to see how sales are and what we need to do to improve them. Sincerely Tom
Pros
Ease of use, reports, layout of pages, customer service.
Cons
limited discount ability.
Response from talech
Thomas, thank you so much for writing a review and providing such detailed feedback. I have shared your feedback regarding discounting with the product team. Please continue to share thoughts with us - we love to hear from you and really value your feedback. Thank you for being a customer!
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Great product overall
Pleasant and professional staff, which is what won us over when we first decided on the program. Love that everything is cloud-based and also can be accessed from anywhere. Menus are easy to create and modify. Great overall functionality but a few improvements could be made - offering partial refunds, for example. Also, would appreciate more prompt and regular auto-batching (we have ours set up but numerous times, it stopped working and we found out the hard way when payments weren't deposited for days; also, despite the confirmation that the setting is correct, we still have to manually auto-batch daily but we're glad to do so to ensure payment). Also, not completely sure if they are exclusive to a certain merchant service provider but at the time, in order for us to use the program, we had to go forward with that one merchant service and also had to purchase all the equipment (printer, iPad stand, etc.) we did not have a need for. In addition, being tied to that merchant also meant being tied to those fees at the rates they wanted. As far as the program itself, we find that it meets our needs, is user-friendly, offers the analytics tools we like, and is offered at a reasonable rate, especially compared to some of its competitors. We do recommend it to others. Good luck!
Pros
Please refer to review.
Cons
Please refer to review.
Response from talech
Thanks for being a customer and writing such a detailed review! I've shared your feedback regarding the partial refunds, auto-batching, and hardware with the product team. Please continue to share with us - we love to hear from you!
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Cheapseats need to approve
Hi I love the software its ease of use there are only 2 issues I have #1 that employees can delete and avoid easily and shouldn't be able to so lets say they put the order in they can slide the item over and delete/void with pass code employees shouldn't be able to delete/void ever unless they have the owners pass code..when we cant run credit cards its takes forever for your company to fix it you need a back up system ....Sat Oct 30 your system was down for like 3 hours ouch that hurts my restaurant :( get generator or something. I got to say your employees are GREAT!!! I BOW TO THEM they are nice, courteous on top of everything. So, so understanding I got to admit I have called maybe twice and I was a poop :( but your employees handle it well your are lucky to have such an awesome crew keep it up. I worked in customer escalation dept so I know how it is your bless I love you folks .... thank you for asking for my feedback I appreciate. Have a great day.
Pros
The ease of it so easy to use and understand.
Cons
It allows anyone to delete/void a product if the slide the item over so I know I have gotten lost dollars for it the system needs to require the owner pass code for this to avoid employees stealing from me.
Response from talech
Thank you for the review and feedback, Norma. We're glad to hear that you love the software. Thanks for letting us know about the 2 issues you've had - I've passed along your feedback to the team so we can continue to improve. Please continue to share with us - we love hearing from you!
- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall pretty decent
Talech does what we need it to do for the most part. Price-wise, nothing else even comes close, but it lacks some really basic features that can be extremely annoying - such as partial (percentage) refunds - for example, a restocking fee.
Also, there are some long-term SIMPLE glitches that have never been figured ou,t such as the tallying of employee hours. How is that still wrong? Isn't it as simple as (hourly wage x hours worked)?
Another thing- selling a "custom item" doesn't include cost, but the item doesn't just appear out of nowhere. We sell lots of custom items, and it's very difficult to find them at the end of the year and give them all a cost. Everything must be exported to excel and then filtered out.
Sometimes it seems like we are the only ones using Talech. Customer support really has been great. They are always easy to get a hold of, and are very friendly. However, they often seem stumped by these basic quandaries.
Pros
Ease of use for admin and every day user.
Cons
All listed on previous page.
Response from talech
Hi James, thanks so much for taking the time to write a review so we know what works and what could be better. We also appreciate you taking the time to speak with us via phone to share more detail. We love hearing from you - please continue to share.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Talech Review
Overall, I think that my Talech experience is positive. Unfortunately, we have had some really bad issues recently and that has effectively lowered my overall ratings. There has been several processing outages in the past few months, more now than the past 12-18 months. We lost some sales recently because Elavon went down for several hours and we could not process credit card transactions which is the majority of our business. We have 2 stores operating Talech and there is no business connection between stores to transfer inventory, recognize sales transactions or perform returns across multiple stores. Elavon is not the best database for capturing customer sales transactions because you can't use the data for marketing or other purposes as far as I know. I feel that the upgrades are just dumped upon the users without a whole lot of information behind what is new or has changed. There is no step-by-step business process for each and every type of potential transaction, so training is on the job.
Pros
Ease of use
Cons
Updates are a surprise and we are not well informed about the changes
Response from talech
We appreciate hearing from you, Brian. We are sorry to hear that you have not happy with the product recently. A member of our product team has reached out via email and phone to set up a time to chat and learn more about your business needs and how talech could work better for you. Please reply at your convenience. We'd love to chat and help.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
We don't have a record of you calling...
Horrible customer service spoke with one person that promised to move it up in priority to tier 2 people and after waiting two days for a call back we called back and they had no record of the call. I lost two days waiting for a solution that no one was aware of. Now I sit and wait again. I do not recommend this service due to their customer service not really being able to resolve something. It must be a call center with prompts on their screen and when they can't resolve it then it goes to someone that actually can help. Wasted several hours trying to figure this out and lost customers and revenue to this problem. I'm going with someone else!
Pros
It looks like from the start that it would be easy to use and everything should connect without an issue and it did at first.
Cons
After a while a break down of the card readers will ruin your day very quickly. If you have a customer that needs a refund you won't be able to do it unless the card reader works. The bluetooth connection drops and there is no solution other than replacement.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Talech for a full service restaurant and bar
It is easy to set up your menu and make changes. It is fairly easy for my employees, mostly highschool students, to learn.
The system tends to slow down during busy times. It takes too long to switch from one screen to another. It also takes a long time to sync when you first log in.
The security is not very good. It is too easy for one employee to log in with someone else's id, making the security feature essentially worthless.
Each employee should have a card to swype in order to log in. That would be a huge improvement.
The reports are nice and easy to read.
All in all a pretty good system but it needs more built in security.
Pros
easy to learn and to set up
Cons
The security features are weak. Too easy for another employee to log in with another persons id. The system tends to bog down when it gets busy. It takes too long to synch when you log in.
Response from talech
Thank you for your feedback, Bruce. I have shared your comments about security and system lag with the product team. Please continue to share feedback with us so we can work on making improvements. We love hearing from you. Thanks for being a customer.
- Industry: Wine & Spirits
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Great POS system with top notch customer service support
I have been happy with the program and really pleased with the tech support!
Pros
When we do have issues with card reader or printers (which are obtained from the credit card processing vendors) it is easy to reach the Talech customer service reps to talk us through the issue and resolve the problems. It keeps up with product inventory levels and gives decent reports.
Cons
Since I am not familiar with any other POS systems I can’t comment on the cons other than it is geared to restaurants and merchandise retail and not necessarily wineries....(thinking it might be nice for it to also monitor our bulk wine products?)
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Stay Away
terrible
Pros
Quite user-friendly interface. Tech support is there but mostly no helpful
Cons
We worked with Talech for 4 years and our experience is horrible. First of all, card readers break frequently. You should pay for a new one. Not a problem! But a new one works for 2 weeks, and then you'll need to pay for a new one again, send the old one and so on.
We experienced difficulties with charges, and they confirmed that their software didn't work properly. The worst things there were thousands of dollars which were not deposited to our account because of their 'bug'. We accidentally found it out. If you need a safe merchant provider, stay away from Talech.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Just missed the mark
Overall my experience is poor. I was sold on this program, that it would do everything I needed for my business. It did not live up to its end.
Pros
Once you have figured out how to use the software it is fairly easy to use and you can customize it to your specific needs
Cons
Where to begin. The software is horrible. Every time there is an upgrade something goes wrong. Be it a printer malfunctioning or part of the program not working properly. I spend hours with customer service to get nowhere. They must constantly send out patches for the problems they create.
- Industry: Retail
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
This Small Business Owner Is Happy!
I have been using Elo PayPoint and Talech for almost two years and I have be 110% pleased about the choice I made. My business had grown to the point where I needed a better way to manage sales, track inventory, review reports and continue to elevate the customer experience as a whole. Talech was the solution. The system is user friendly. Customer Service support is awesome. And I am happy. There is enough stressors in running a small business, my point-of-sale isn't one of them.
Pros
Ease of use, accurate reporting, appearance
Cons
The auto-correct when entering Custom Items. It's sneaky and changes a word to a more common one so I end up with interesting items on a receipt/report.
Response from talech
We're so happy to have you as a happy and long-time customer, Ginny. Thanks for sharing what is working and what could be better for you. I have passed along your feedback to the team. Please continue to share with us. We love hearing from you!
- Industry: Retail
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
I am sad to leave this review but it is the truth
After fighting tooth & nail for several months to get a general yearly tax report and all the other reporting issues I am sad to say not all of the issues have been resolved. Customer service varies depending on the person, some are great and some have very little patience for an angry customer. I would like these issues to change.
Pros
I love some of the reports provided. I like how the customer details work.
Cons
I am un happy with the insights reports, they have NEVER been accurate and I have reported this SEVERAL times. I am unhappy with being treated like I am asking for something I should not when it is something everyone would need for tax purposes. I am unhappy with the inventory management, I would like date as to when inventory originally came in and when additional stock was added.
Response from talech
Thanks for taking the time to speak, Beth. We appreciate you sharing more about your business needs and what improvements that would help talech work better for you. Please continue to share feedback - we love to hear from you!
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Okay, but has intermittant wierd things happen that Talech can't explain/fix.
Pros
Fairly easy to use and make product changes.
Cons
Getting Talech to fix things like problems with half cents on sales tax and half cents with discount. We had to change all of our prices that ended in .95 to .98 since discount half cents issue never has been addressed. Took them two plus years to fix the half cents sales tax issue. I reported BOTH of these issues within days of starting to use the registers/software.
The terminals are bluetoooth only; there needs to be an option for a terminal that is hardwired!!!!!
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Very good program
Works well and new features are added frequently. The interface with the credit card reader is sometimes an issue, and I am not sure if that is a ipad issue, the reader issue or and issue with Talech. Periodically the program will not connect to the card reader or gets stuck in a loop. Having to back out of the charge and sometimes the program itself and restart it. That usually clears up the issue. It would be great if this bug could be addressed as when you are busy it adds stress to the day. Customer service has always been very helpful.
Pros
Ease of programming and ease of use
Cons
No gift card availabilty and the previously mentioned credit card issue.
Response from talech
Roger, thanks so much for the review and feedback. I have passed along your recent challenges with the product team. Please continue to share thoughts with us. We love hearing from you!
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Problems with card readers.
It’s been ok but wonder if there is better stuff out there.
Pros
Overall it’s easy to use the system.
I have nothing else to say
Cons
Concerned about security with ease of employees to take advantage of stealing.
Also we recently got new card readers and have had nothing but problems, and we are in our busy time of the year, and it slows everything down and we will loose customers!